Billing and Receivables Management Service Organization

Electronic – Manual – Physicians and Hospital Billing Service

www.MedicalServicesmso.com

From the Desk of

Dallas S. Bunton, Sr. Chairman & CEO NACS & Medical Services, Inc.

The last week of October, Rob

Hayes and I went on a business trip, to Colorado and New Mexico. Missy Dempsey was also with us, for the meetings held on Monday before she returned back to Chattanooga on Tuesday. Meeting face-to-face with clients is such a sincere privilege. Serving our clients and having their trust is something we can be thankful for each day we come into work. Meeting with Execu-tives from all walks of life, hearing their concerns, ques-tions; as well as watching their positive body language brought a level of pride...why? Because, we have a great team on our Campus! Yes, we all need jobs and need to be paid, however when we come together with shared talents, values and goals; we can’t help but be good at what we do -- it pays off big time!

Rob and I traveled by car to New Mexico to visit another client... Another success story, where our Medical Ser-vices team has for over a year worked accounts, cleaned up messes, audited accounts and recovered money. It was a blessing to have the CFO acknowledge his appreciation. No Rob and I did not do the work… but because of what the Medical Services team has done over these past several months, we had the honor of accepting and returning back to the office with many thanks from our client for a job well done.

As we embark on November there will be much to be discussed and be thankful for. God Bless each staff member and your family.

Much Thanks

November — Thanksgiving Holiday. Thursday, Nov 26 and Friday, Nov 27, office closed in observation.

December Saturday, December 5 — Employee Service Awards & Christmas Party. 6 p.m. Reception; 7 p.m. Dinner and Program. RSVP online

http://hrintranet.nacscom.com/christmasparty.aspx

RSVP deadline Thursday, November 19!

— Christmas Holiday. Office closed Thursday, Dec 24 half day. Office closed for Dec 25and Monday, Dec 28. — Office reopens on Tuesday, December 29.

Division Updates

Employee of the Month — Kristin Mason (shown on left) has consistently gone above and beyond

our expectations, her production consistently exceeds our quota and she is willing to assist in whatever is needed. She is dependable and carries out her job duties with a positive attitude. The Texas division is stronger because of her work ethic. Submitted by — Torrance Farmer MS AHS-CBO Director.

Employee of the Month – Angie Brown (shown on top right) Throughout the month of

October, Angie played an instrumental role of leadership in the training of payment processors in the admin department. She has also assisted new financial counselors by answering questions, provid-ing assistance with systems, and demonstrating how to accomplish various tasks in a successful manner. Thank you so much for your dedication to team work.

Financial Counselor of the Month – Ashley Poe (photo on left) While effectively mentoring several new financial counselors, Ashley processed over $190k in payments for our clients during October. Her focus and ability to accomplish multiple tasks with the highest quality is an example to all. Thank you for excellent work.

Rookie of the Month – April Wade (on right) Welcome back to our

team, April. You’ve made a great impression, coming back with enthusiasm and determination to do a fantastic job. You have set the bar high for your peers. Thank you for your dependable work ethic.

Submitted by — Dusty Vigil, MS Early Out Vice President.

Employee of the Month — Taylor Parker (shown on right) has made a smooth transition

into becoming an important team member in Keybank. She has learned all aspects of the job and is now taking on new duties. We're very happy to have her aboard!

Submitted by — Yvette Griffin, MS BT Operations Manager.

October has been a great revenue month for the MS Extended Pay department. We anticipate a steady growth in revenue each month thanks to the increasing number of accounts being sent to us by the counselors in the MS Early Out department as well as those sent directly to us by our clients.

I am pleased and thankful to be part of a great group of workers. We are continually receiving compliments on the extraordinary custom service we provide to our customers.

Submitted by — Merle Goffigan, MS Extended Pay Financial Counselor.

Campus Updates

Beverly Bunton, 33 years Melissa Rogers, 15 years Debra Barkley, 11 years Cassandra Bowman, 10 years Deborah Dixon, 10 years Cindy Jackson, 10 years Lynn Beatty, 9 years Teresa House, 9 years Brandon Phillips, 8 years

Yolanda Mee, 7 years Tonya Poteet, 7 years Tawanda Lyons, 6 years Shari Genovesi, 5 years Felicia Whitaker, 5 years Sherry Emmer, 4 years Debbie Rodriguez, 1 year Renee Warren, 1 year Glen Wolters, 1 year

WALK-tober Employee Wellness — Health Fair

Real Men Wear PINK — Success!

Joel Henderson, Public Affairs VP / Legislative Liaison and KBWLO’s Kevin Wilson (both shown in group photo on right )

were two of the Real Men Wear PINK Chattanooga Ambassa-dors for 2015; which collectively helped raise $25K in support of the American Cancer’s Society’s Making Strides Against Breast Cancer walk which brought in over 2,000 walkers on the day of the event and raised over $120,000.

Medical Services ~ 2810 Walker Road ~ Chattanooga, TN 37421

Toll Free: 800-268-0376 Local: 423-892-9140 Fax: 423-892-1789

www.MedicalServicesMSO.com.

Employee Connect

October Team Spirit — 5 Fun Friday’s! October was ‘National Customer Service and Positive Attitude month’ where employees were provided opportunities to dress up for fun. Be sure to check out more of the fun photos showing on the video monitors!