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MTCS | MERCER TOTAL COMPENSATION SURVEY FOR THE ENERGY SECTOR 2013 RESULTS PRESENTATION 23 SEPTEMBER 2013 Brian Brown, Brian Lindenberg, Graham Dodd, Carolyn Kildare, Grant Ashley, Tyronne Stoudemire and Joanna Stacke

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  • MTCS | MERCER TOTAL COMPENSATIONSURVEY FOR THE ENERGY SECTOR2013 RESULTS PRESENTATION23 SEPTEMBER 2013

    Brian Brown, Brian Lindenberg, Graham Dodd,Carolyn Kildare, Grant Ashley, Tyronne Stoudemireand Joanna Stacke

  • MERCER

    MTCS for the Energy SectorAgenda

    7:45 – 8:30 am Breakfast

    8:30 amWelcomeBrian Brown, Senior PartnerThe Canadian Energy VerticalBrian Lindenberg, Mercer Health & BenefitsIndustry Trends and ChallengesGraham Dodd, Mercer Talent ConsultingMTCS Survey Participation and Compensation TrendsCarolyn Kildare, Mercer Information Solutions

    10:15 am Break

    10:30amIncentives and Pay MixGrant Ashley, Mercer Talent ConsultingThe Business Case for DiversityTyronne Stoudemire, Mercer Diversity & Inclusion

    12:00 pmWrap up and CloseJoanna Stacke, Mercer Information Solutions

    1

  • 2013 MTCS RESULTS MEETINGTHE CANADIAN ENERGY VERTICAL

    September 23, 2013 2

  • MERCER 3

    What You Know About Mercer

    • We are a large consulting firm

    • We do great survey work

    • Our MTCS Energy survey is the definitive resource for compensationplanning data

    • Our survey group Information Solutions is great to deal with

  • MERCER

    What You Might Not Know About Mercer

    • We are the largest human resources consulting firm

    • We do more than surveys

    • Every second year, the MTCS survey includes a benefits and pensionsmodule

    • Pensions and benefits are critical components in the war for talent

    • We have more clients in the oil and gas sector than anyone else

    • We have recently launched our Mercer Energy Vertical initiative

    • We Know Energy

    4

  • MERCER

    We Know Energy

    • We are looking for ways to add value – particularly for MTCS participants

    • What you can expect from us– Energy specific roundtables and seminars– Regular email bursts leveraging the MTCS data– Topical publications– Pulse surveys– Tools and analytics– Data

    5

  • MERCER

    We Know Energy

    • We would like to hear from you

    • 2014 is a Benefits and Pensions module year– Is there anything missing?– How can we can add more value?– How can we ensure the information is being used?

    6

  • 2013 MTCS RESULTS MEETINGINDUSTRY TRENDS AND CHALLENGES

    7

  • MERCER

    Long-term solutions needed to meet workforcerequirements

    Industry Trends and ChallengesExecutive Summary

    Energy sector activity is relatively stable

    US energy production forecasted to rise

    Uncertain outlook for crude oil prices

    Industry growth and workforce change driving projectedlabour shortages

    88

  • MERCER

    Energy Industry Trends

    9Source: “Canadian energy sector at risk due to surging US energy production”, The Financial Post, 20 June 2013

    “US production of oil and gas is surging. This is greatnews for America, which should be able to reduce its

    reliance on energy imported from unstable orundemocratic regimes.

    But for Canada, growing US energy self-reliancepresents a huge challenge. We are dependent on oneforeign buyer for most of our energy sales. When that

    buyer has options, the need to diversify is obvious.

    Rising US energy production is a game-changer forCanada.”

    Glen Hodgson, Senior Vice President and Chief EconomistConference Board of Canada

  • MERCER 10March 13, 2013

  • MERCER 11

    WCSB Takeaway Capacity vs. Supply Forecast

    0

    1000

    2000

    3000

    4000

    5000

    6000

    7000

    8000

    2010 2014 2024

    MM

    BOE

    perD

    ay

    Western Canadian Supply plusU.S. Bakken Movements

    Existing Pipeline Capacity

    Source: CAPP

  • MERCER

    1959……….

    12

  • MERCER

    Borden Commission

    13

  • MERCER 14

    Energy Industry TrendsRigs in Operation

    Source: Baker Hughes Worldwide Rig Counts

  • MERCER 15

    Energy Industry Trends2005-2013: Oil and Gas Prices

    0

    2

    4

    6

    8

    10

    12

    14

    16

    0

    20

    40

    60

    80

    100

    120

    140

    160

    West Texas Intermediate Crude Oil Price Natural Gas Henry Hub Spot Price

    Stable oil pricesNatural gas prices remain low

  • MERCER

    • The projected decline inenergy imports reflects:– increased domestic

    petroleum and natural gasproduction;

    – increased use of bio fuels(much of which are produceddomestically);

    – demand reductions resultingfrom rising energy prices andthe adoption of newefficiency standards forvehicles.

    • The projected net importshare of total US energyconsumption is 9 percent in2040, compared with 19percent in 2011 (the sharewas 30 percent in 2005).

    16

    Production

    19%

    History 2011 Projections

    0

    25

    50

    75

    100

    125

    1980 1990 2000 2020 2030 2040

    Consumption9%

    2010

    2005

    Net imports 30%

    2035

    10%

    Production

    19%

    History 2011 Projections

    0

    25

    50

    75

    100

    125

    1980 1990 2000 2020 2030 2040

    Consumption9%

    2010

    2005

    Net imports 30%

    2035

    10%

    Source:

    Energy Industry TrendsTotal US Energy Production and Consumption, 1980 - 2040

  • MERCER

    Energy Industry TrendsCrude Oil Price Forecasts

    17

  • MERCER 18

    Energy Industry TrendsCrude Oil Prices: Western Canadian Select vs. West Texas Intermediate

    $50.00

    $60.00

    $70.00

    $80.00

    $90.00

    $100.00

    $110.00

    WTI WCS

    Source: Baytex

    2012 2013

    Oct 2012:$9.69

    July 2013:$25.56

  • MERCER 19

    Energy Industry TrendsIndustry Employment Outlook in Different Scenarios

    Oil and Gas Industry Employment Outlook to 2022

    In the Low Growth scenario, the industry adds just under 18,300 jobs, while in the Expansionscenario, the industry adds 38,700 jobs.

    195,200199,700

    213,500(+9%)

    233,900(+20%)

    170,000

    180,000

    190,000

    200,000

    210,000

    220,000

    230,000

    240,000

    2012E 2013F 2014F 2015F 2016F 2017F 2018F 2019F 2020F 2021F 2022F

    Num

    bero

    fJob

    s

    Low Growth Scenario Expansion Scenario

    Source: Petroleum Human Resource Council, May 2013

    Difference:20,400 jobs

  • MERCER

    6.0

    5.4

    0.0

    1.0

    2.0

    3.0

    4.0

    5.0

    6.0

    7.0

    8.0

    9.0

    10.0

    2006A 2007A 2008A 2009A 2010A 2011A 2012E 2013F 2014F 2015F 2016F 2017F 2018F 2019F 2020F 2021F 2022F

    Une

    mpl

    oym

    entR

    ate

    (%)

    Balanced Labour Market Low Growth Scenario Expansion Scenario

    Energy Industry TrendsProjected Labour Shortages

    20

    Industry unemployment rates fall below a balanced labour market for the durationof the projection period.

    5.1 5.6 4.9

    Severe shortages experienced in 2007 are expected to return by 2014 when theindustry unemployment rate falls to around five percent in either scenario.

    Source: Petroleum Human Resource Council, May 2013

  • MERCER

    Energy Industry TrendsFactors Driving Hiring Demand

    21

    Age-RelatedAttrition

    IndustryActivityLevels

    WorkforceCompetition

    Source: Petroleum Human Resource Council Labour Market Information, May 2013

  • MERCER

    Energy Industry TrendsHiring Due to Age-Related Attrition

    22

    Occupation Average Age of Labour Force Age-related Attrition to 2011

    Oil and Gas Industry as a Whole 40 23%

    Supervisors, petroleum, gas and chemicalprocessing and utilities

    44 32%

    Drilling coordinators/production managers 44 31%

    Geologists and geophysicists 44 29%

    Industrial engineering and manufacturingtechnologists and technicians

    42 29%

    Inspectors in public and environmentalhealth and safety

    42 29%

    Purchasing agents and officers 42 28%

    Supervisors, oil and gas drilling andservice

    43 27%

    Non-destructive testers and inspectiontechnicians

    40 26%

    Project engineers 41 25%

    Petroleum engineers 42 25%

    Source: Petroleum Human Resource Council Labour Market Information, May 2013

    Over the next decade, 23% of the industry’s workforce will be eligible to retire.

  • MERCER

    Upstream Technicians

    Drillers

    Drilling Supervisors

    Upstream Operators /Technicians

    Energy Industry TrendsThe Most Critical Talent Gaps

    Petroleum Engineers

    Petroleum Engineers(unspecified)

    Reservoir Engineers

    Drilling Engineers

    Completions Engineers

    Production Engineers

    ManagersRefining Engineers &Technicians

    Project Managers

    Operation Foreman / Supervisor

    Managers / Senior Managers(e.g., Engineering, Logistic,

    Quality) – no single dominantposition

    Leadership (Directors andabove) – no single dominant

    position

    Plant / Operations Engineers

    Process Engineers

    Downstream Operators /Technicians

    Sales / Business Development

    Sales Managers

    Traders

    Commercial

    Only positions cited by 3 or more respondents are included and listedindividually in this exhibit. Positions shown in bolded font were cited by 10 or

    more respondents. The job types noted as having “no single dominantposition” were collectively cited at least 3 times (10 or more times if bold) and

    therefore deserved mention but the individual positions given as exampleswere cited by fewer than 3 respondents.

    23

    Geologists

    Geophysicists

    Geoscientists

    Geoscientists Power Engineers

    Other Engineers (e.g., Facility,Maintenance, Mechanical,Chemical, Electrical) – nosingle dominant position

    Other Engineers

    Source: Mercer Oil & Gas Talent Outlook and Strategies Industry Survey, June 2013

  • MERCER

    Upstream Technicians

    Drillers

    Drilling Supervisors

    Upstream Operators /Technicians

    Energy Industry TrendsThe Most Critical Talent Gaps - Canada

    Petroleum Engineers

    Petroleum Engineers

    Reservoir Engineers

    Drilling Engineers

    Completions Engineers

    Production Engineers

    ManagersRefining Engineers &Technicians

    Project Managers

    Operation Foreman /Supervisor

    Managers / Senior Managers(e.g., Engineering, Logistic,

    Quality) – no single dominantposition

    Leadership (Directors andabove) – no single dominant

    position

    Plant / Operations Engineers

    Process Engineers

    Downstream Operators /Technicians

    Sales / Business Development

    Sales Managers

    Traders

    Commercial

    24

    Geologists

    Geophysicists

    Geoscientists

    Geoscientists Power Engineers

    Other Engineers (e.g., Facility,Maintenance, Mechanical,Chemical, Electrical) – nosingle dominant position

    Other Engineers

    Sources: Mercer Oil & Gas Talent Outlook and Strategies Industry Survey, June-July 2006 vs. June 2013 – Canada Cut

  • MERCER

    Energy Industry TrendsShort-term Hiring Outlook (2013 – 2015)

    25

    In the short term, growth and workforce competition drives the majority ofindustry hiring. If market diversification occurs, an additional 5,860 jobs will be

    created in the Expansion scenario.

    Source: Petroleum Human Resource Council Labour Market Information, May 2013

  • MERCER

    44%32%

    56%68%

    0%

    100%

    2006 2013

    Energy Industry TrendsEmployee Sourcing

    Build

    Buy% of openpositions

    filled

    26

    Definitions:

    Build – promote, train, or transferexisting employees

    Buy – hire workers from outsideyour organization

    The shift toward buying talent is at odds with O&G companies’ stated focus oninternal development and workforce planning.

    Disconnect !

    Sources: Mercer Oil & Gas Talent Outlook and Strategies Industry Survey, June-July 2006 vs. June 2013

    Other company’s employees are increasingly the preferred source for new hires.

  • MERCER

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    Current employeesfrom other oil andgas companies

    Experienced hiresfrom outside oil and

    gas industry

    Contractors /temporary workers /outsource function

    Colleges /universities

    Retirees from otheroil and gascompanies

    Retirees from yourorganization

    Expected to increase

    Expected to remain unchanged

    Expected to decrease

    Reliance on source:

    Energy Industry TrendsEmployee Sourcing Trends in Canada

    Current and planned sourcing strategies (CANADA)% of current outside hires from source, anticipated change in reliance1

    1 Directional indication of change in reliance reflects planned strategy indicated by majority of respondents to the item2 50% of the respondents anticipate an increase while 47% foresee no change in their reliance on this source for external hires

    % ofexternal

    hires

    27S

    2

    Competition for talent will become more intense as companies increase their relianceon the employees of other oil & gas companies for filling open positions.

    Sources: Mercer Oil & Gas Talent Outlook and Strategies Industry Survey, June-July 2006 vs. June 2013 – Canada Cut

  • MERCER

    The Oil & Gas Talent Outlook Survey is still open!For those who did not participate but are interested in the detailed results

    • https://surveys.qualtrics.com/SE/?SID=SV_1LjbJB52KMLf7Jr

    28

  • MERCER

    Energy Industry TrendsWorkforce Solutions to Increase the Energy Industry Talent Pool

    29

    Labour from otherCanadian markets

    Enhance mobility ofskills and

    qualifications

    Improve educationand training

    effectiveness

    Highlight careeropportunities in the

    industry

    Increase use andcompletion of

    apprenticeships

    TFW for short-term;skill-specific/industryspecific immigration

    for long-term

    Collaborate withgovernment,

    education andtraining

    Source: Petroleum Human Resource Council Labour Market Information, May 2013

  • 2013 MTCS RESULTS MEETINGSURVEY PARTICIPATION

    30

  • MERCER

    2013 Survey ParticipationExecutive Summary

    Participant numbers up in 2013

    Incumbent numbers up 11% compared to 2012

    67 companies were Early Birds in 2013, up from 59 in 2012

    3131

  • MERCER

    2013 Survey ParticipationMTCS Continues to Grow

    2010 2011 2012 2013

    Organizations: 186 196 209 213

    Incumbents: 101,481 ( 5%) 115,685 ( 14%) 134,106 ( 16%) 148,452 ( 11%)

    20102013

    10%

    NewParticipants

    90%Existing

    Participants

    2011

    32

    2012

    32

  • MERCER

    2013 Survey ParticipationOn-Time vs. Late Incumbent Submissions

    33

    0%

    20%

    40%

    60%

    80%

    100%

    2010 2011 2012 2013

    51%66% 63%

    71%

    Perc

    ento

    fInc

    umbe

    ntSu

    bmis

    sion

    s(%

    )

    On-time 1 week late 2 weeks late 3 or more weeks late

    More Early Birds and More On-Time Submissions Than Ever.

  • MERCER

    2013 Survey ParticipationEarly Birds Receiving a Free Peer Group

    34

    ARC Resources ConocoPhillips Mancal Energy PetroKhazakhstan Sunshine Oilsands

    AREVA Resources Devon Canada MEGlobal Peyto Exploration TAQA North

    Arsenal Energy Dover Operating Co Newalta Polar Star Tarpon Energy Svces

    ATCO Pipelines ERCB Niska Gas Storage Precision Drilling Tartan Canada

    ATCO Power Ensign Energy North West Redwater Saipem Total E&P

    Baytex Energy Epcor NOVA Chemicals Sanjel TransCanada

    Bellatrix Exploration FortisAlberta NuVista Energy Savanna EnergySvces

    Trican Well Svces

    BP Canada Gibson Energy OMERS Energy Svces SemCAMS Trilogy Energy

    CAPP Grizzly Oil Sands Optasense Sherritt International United HydrocarbonIntl

    CanEra Hunt Oil Company O’Rourke Engineering Signalta Resources US Oil Sands

    Canexus Inter Pipeline Fund Packers Plus Sinopec Daylight Velvet Energy

    Capital Power Ivanhoe Energy Paramount Resources Standard Land Weatherford

    Chevron CanadaResources

    Keyera Corp Parex Resources Storm Resources Williams

    Chinook Energy Laricina Energy Petrobank

  • MERCER

    Fully Integrated3%

    E&P47%

    Services andDrilling

    16%

    Utilities7%

    Public Sector3%

    Pipeline/Midstream

    9%

    Downstream3%

    EPC4%

    Other8%

    2013 Survey ParticipationDistribution of Participants by Industry Segment

    35

    Percent of Organizations (Incumbents)

    (20%)

    (23%)

    (17%)

    (12%)

    (1%)

    (11%)

    (1%)

    (12%)(3%)

  • MERCER

    2013 Survey ParticipationDistribution of Incumbents by Geography

    36

    2%

    9%Edmonton

    36%Calgary

    1%

    8%

    2%Atlantic Region

    12%Fort McMurray

    7%

    24%Other AB

    Figures may not add to 100% due to rounding

  • MERCER

    2013 Survey ParticipationDistribution of Incumbents by Career Stream

    0%

    10%

    20%

    30%

    40%

    50%

    Exec Stream (1)Total

    Mgmt Stream (2)Total

    Prof Stream (3)Total

    Hrly/Para-ProfStream (4) Total

    1%

    13%

    40%

    46%

    Perc

    ento

    fInc

    umbe

    nts

    (%)

    37

    999.999.999Position Code

  • MERCER

    2013 Survey ParticipationNew Jobs

    38

    Job N Obs Job N Obs

    Stakeholder Relations D 9 31 Power Plant Operations Executive 4 5Joint Venture Analyst E 3 7 Power Plant Operations Manager 2 7Joint Venture Analyst D 5 18 Utilities Business Manager 4 9Joint Venture Analyst C 5 18 Plant Overhaul Supervisor 1 4Joint Venture Analyst B 8 10 Tariff and Interconnection Services Supervisor 1 1Joint Venture Analyst A 4 5 Planning and Design Representative (Technical) 2 43Joint Venture Administrator IV 3 7 Power Emergency Planning Manager 1 5Joint Venture Administrator III 3 7 Field Operations Manager 11 119Joint Venture Administrator II 5 11 Gas Operations Customer Representative 2 63Joint Venture Administrator Ib 3 4 Gas Operations Mechanic 4 647Joint Venture Administrator Ia 2 2 Grid Planning Manager 1 1Engineering Team Leader 21 206 Transmission and Distribution Systems Manager 7 33Project Management Director 18 58 Automated Meter Infrastructure (AMI) Manager 2 2

    Substations Manager 3 9

    Nine of the new jobs did not receive sufficient matching to be reported.

    • Three organizations must report at least three observations to display a mean.

    • Four organizations must report at least four observations to display a median.

    • Five organizations must report at least five observations to display 25th and 75th percentiles.

  • 2013 MTCS RESULTS MEETINGBASE COMPENSATION TRENDS

    39

  • MERCER

    Base Compensation TrendsExecutive Summary

    Energy sector base salary increases continue to outpacegeneral industry

    2013 average salary increase budgets are 4.3%

    Salary budget forecasts are similar to 2013’s actual levels

    Base compensation is not the whole picture

    4040

  • MERCER

    Base Compensation TrendsInflation vs. MTCS Office Employee Average Salary Increases

    41

    0%

    1%

    2%

    3%

    4%

    5%

    6%

    7%

    8%

    9%

    10%

    2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

    Perc

    ent

    Inflation Rate MTCS - Office Salary Increases

    Energy sector salary increases dipped in 2013, but not as much as the inflation rate.

    Sources: CPI data is Average Canada CPI per year;MTCS office salary increase data from MTCS Policy reports

  • MERCER

    Base Compensation Trends2013 Actual Salary Increases - Top Industries / Geography

    42

    4.3%

    3.4%

    3.2%

    3.5%

    3.5%

    3.0%

    3.3%

    3.3%

    3.2%

    0% 1% 2% 3% 4% 5%

    Oil & Gas

    Natural Resources

    Public Sector / Not for Profit

    Utilities

    For Profit Services

    Non-Durable Manufacturing

    Greater Calgary

    Other Alberta

    National

    Source: Mercer, CPS | Compensation Planning Survey for Non-Union Employees, 2013-2014. Excludes zero values

    Oil & Gas’ 2013 actual salary increase of 4.3% is less than 2012’s 4.6%.

  • MERCER

    Base Compensation TrendsThe Canadian Energy Sector Premium

    43

    3.0%3.2% 3.2% 3.1%3.2%

    3.4% 3.3% 3.2%

    3.9%

    4.5%4.3%

    4.1%

    0%

    1%

    2%

    3%

    4%

    5%

    6%

    2011 2012 2013 2014 Projected

    Per

    cent

    General Industry:National

    General Industry:Greater Calgary

    MTCS - AllCompanies (OfficeEmployees)

    0.7%

    0.9% 1.0%0.9%

    The energy sector premium remains consistent.

    Source: Mercer, CPS | Compensation PlanningSurvey for Non-Union Employees, 2010-2013 Excludes companies with

    0% increase

  • MERCER

    Base Compensation TrendsSalary Increase Budgets by Industry Sub-sector (Office Employees)

    4.3%

    3.8%

    4.7%

    4.0%3.7%

    4.3%4.1%

    4.6% 4.5%

    4.9%

    4.4%

    4.0%4.0% 4.0%4.2%

    3.4%

    0.00%

    1.00%

    2.00%

    3.00%

    4.00%

    5.00%

    6.00%

    2013 Salary Increase Budgets 2014 Projected Budgets

    MTCS - All

    E&P - All

    E&P 100,000 BOE

    Services & Drilling

    Pipeline/ Midstream

    Utilities

    44

    Salary increase budgets are highest for mid-sized E&P and lowest for utilities.

    Excludes zero values

  • MERCER

    Base Compensation TrendsOffice vs. Field Salary Increase Budget Trends

    45

    3.6%3.9%

    4.5%4.3%

    4.1%

    3.2%

    3.7%

    4.1%4.2%4.4%

    0%

    1%

    2%

    3%

    4%

    5%

    2010 2011 2012 2013 2014 Projected

    Perc

    ent

    Office

    Field/ Hourly

    0.4% 0.2% 0.1%

    The difference between office and field salary increase budgets is decreasing.

    * Excludes companies with 0% increase

    0.1% -

    4.1%4.0%3.7%

  • MERCER

    Base Compensation Trends: Hot JobsBased on Percent Change in Base Salary, Year-Over-Year

    7.4%

    7.4%

    7.4%

    7.4%

    7.2%

    7.2%

    8.1%

    7.7%

    7.5%

    7.7%

    0% 2% 4% 6% 8% 10%

    Payroll Assistant III

    Safety/Environmental RepresentativeA

    Field Operator (Supervisory)

    Geologist A

    Landman - Land Contracts &Negotiations C

    Cost Controller B

    Community Affairs B

    Geologist B

    Landman - Land Contracts &Negotiations B

    Second Level Finance Executive

    Average Increase % in Base Salary

    46

    Six of the 10 hottest jobs are developmental roles.

    * Hot Jobs include only those positions with a minimum of 10 Organizations Matching.Data includes common organizations, common positions across both years.

    N=18

    N=34

    N=26

    N=38

    N=22

    N=17

    N=27

    N=17

    N=16

    N=40

  • MERCER

    Base Compensation Trends: Cold JobsBased on Percent Change in Base Salary, Year-Over-Year

    2.4% 2.5% 2.6%

    3.4% 3.4% 3.4% 3.4% 3.4% 3.5%3.6%

    0%

    1%

    2%

    3%

    4%

    5%

    Aver

    age

    Incr

    ease

    %in

    Bas

    eSa

    lary

    47

    * Cold Jobs include only those positions with a minimum of 10 Organizations Matching.Data includes common organizations, common positions across both years.

    N=11 N=40 N=16 N=14 N=11 N=12 N=19 N=10 N=18 N=11

    Very few ‘cold’ jobs had year-over-year percent change inaverage base salary below 3%.

  • MERCER

    Base Compensation Trends: Year-Over-Year TrendsChange in Same Organization, Same Job Base Salary

    13.1

    12.6

    12.4

    12.2

    11.7

    11.6

    30.1

    15.7

    14.0

    14.7

    0 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32

    Category Management Manager

    Service Operator II

    Project Manager B

    Service Operator I

    Research Scientist E

    Project Quality Assurance Analyst

    Estimator B

    Estimator D

    Top Division Executive

    Crude Oil Scheduler

    Average Increase % in Base Salary

    48

    Category Management Manager has seen the strongest changein year-over-year base compensation.

    N=5

    N=6

    N=6

    N=7

    N=5

    N=11

    N=8

    N=10

    N=5

    N=6

    20.7%

    0.7%

    14.4%

    1.2%

    4.9%

    6.5%

    7.1%

    6.4%

    5.0%

    7.9%

    Indiv OrgMedian % Chg

  • MERCER

    Base Compensation TrendsThe Job Allowance

    49September 23, 2013

    Typical CompensationCalculation

    Market-Adjusted Compensation

    Total Base Salary Base Salary+ Job Allowance= Total Base Salary

    Short-term Incentive/Bonus Short-term Incentive/BonusNon-Guaranteed Cash Non-Guaranteed CashTotal Cash Compensation Total Cash Compensation

    including Other Guaranteed CashPerquisites PerquisitesLong-term Incentives Long-term IncentivesTotal Direct Compensation Total Direct Compensation

    including Other Guaranteed CashOther Guaranteed Cash

    In some segments the Job Allowance/Job Bonus is an important ‘adjustment’ tobase salary structure.

  • MERCER

    Base Compensation TrendsAdjusting Salary Structures to Market Pay Using Job Allowance:Engineer C, Field Specialization

    $0

    $20,000

    $40,000

    $60,000

    $80,000

    $100,000

    $120,000

    $140,000

    50

    Base Salary Median = $47.0

    Base Salary + Other Guaranteed Cash Median = $90.7

  • MERCER

    Base Salary TrendsEngineer C Base Salary by Specialization

    51

    $40

    $60

    $80

    $100

    $120

    Bas

    eSa

    lary

    000'

    s

    Median Engineer C is $100.7

    Engineer C pay shows significant variation between specializations.

  • MERCER

    Total Cash Compensation TrendsEngineer C Total Cash Compensation Including Other Guaranteed Cash

    52

    $60

    $80

    $100

    $120

    $140

    $160

    Tota

    lCas

    hC

    omp

    Inc

    Oth

    erG

    uara

    ntee

    dC

    ash$

    000'

    s

    Median Engineer C is $112.0

    Engineer C pay shows significant variation between specializations.

  • MERCER

    Total Cash Compensation TrendsReservoir Engineers Progression by Level – Total Cash CompensationIncluding Other Guaranteed Cash

    $50

    $100

    $150

    $200

    $250

    $300

    $350

    $400

    $450

    Engineer A Engineer B Engineer C Engineer D Engineer E Engineer F Engineer G EngineeringManager

    Tota

    lCas

    hC

    omp

    Inc

    Oth

    erG

    uara

    ntee

    dC

    ash

    $000

    's

    53

    75th %ile

    25th %ile

    MedianAverage

    Compensation progression by level shows a steady trend.

  • MERCER

    Hi-Lo Spread 44% 30% 32% 38% 44% 62% 56%

    Total Cash Compensation TrendsMedian Total Cash Including Other Guaranteed Cash by Career Leveland Specialization

    50

    100

    150

    200

    250

    300

    EngineeringManager

    Engineer FEngineer EEngineer DEngineer CEngineer BEngineer A

    Tota

    lCas

    hC

    omp

    Inc.

    Oth

    erG

    uara

    ntee

    dC

    ash

    $000

    ’s

    CivilElectricalPipelineMechanicalProcessFieldDrillingFacilitiesProjectProductionCompletionsMiningReservoir/ExploitationCorrosion/IntegrityReserves

    54

    The spread between highest and lowest based on specialization increaseswith experience and seniority.

  • MERCER

    Total Cash Compensation TrendsMedian Total Cash Inc. Other Guaranteed Cash for Engineers,Technologists and Technicians of Equivalent Levels

    $50

    $60

    $70

    $80

    $90

    $100

    $110

    $120

    $130

    $140

    Tota

    lCas

    hC

    omp

    Inc.

    Oth

    erG

    uara

    ntee

    dC

    ash

    $000

    's

    55

    75th %ile

    25th %ile

    MedianAverage

    Experienced technicians receive more total cash compensation (includingother guaranteed cash) than equivalent-level Engineers.

  • MERCER

    Total Cash Compensation TrendsProgression For Trades, Plant Operators and Field Operators

    $70

    $80

    $90

    $100

    $110

    $120

    $130

    $140

    $150

    $160

    Tota

    lCas

    hC

    omp

    Inc

    Oth

    erG

    uara

    ntee

    dC

    ash

    $000

    's

    56

    75th %ile

    25th %ile

    MedianAverage

    Progression is less smooth for Plant Operators.

  • MERCER

    Base Compensation TrendsThe Project Management Family

    $50

    $100

    $150

    $200

    $250

    $300

    Top ProjectsExecutive

    ProjectManagement

    Director

    ProjectManagement

    Manager

    ProjectManager E

    ProjectManager D

    ProjectManager C

    ProjectManager B

    Bas

    eSa

    lary

    $000

    's

    57

    75th %ile

    25th %ile

    MedianAverage

    Compensation progression by level shows a steady trend.

  • MERCER

    Base Compensation TrendsThe Project Management Family – Construction Flag vs. Non Flagged

    $50,000

    $100,000

    $150,000

    $200,000

    $250,000

    $300,000

    Bas

    eSa

    lary

    000'

    s

    58

    75th %ile

    25th %ile

    MedianAverage

    Construction-flagged project management roles show variation from theranges for non-construction project management roles.

  • MERCER

    Base Compensation TrendsThe Project Management Family – General Industry v Energy

    $50

    $70

    $90

    $110

    $130

    $150

    $170

    $190

    $210

    $230

    $250

    GeneralIndustry

    EnergyGeneralIndustry

    EnergyGeneralIndustry

    EnergyGeneralIndustry

    EnergyGeneralIndustry

    EnergyGeneralIndustry

    Energy

    Bas

    eSa

    lary

    $000

    's

    59

    75th %ile

    25th %ile

    MedianAverage

    At all levels, energy industry project managers receive higher base pay thanthe same job in general industry.

    Entry Experienced Senior Expert Manager Director

  • 2013 MTCS RESULTS MEETINGSHORT-TERM INCENTIVES

    60

  • MERCER

    Short-term IncentivesExecutive Summary

    September 23, 2013

    STI plan effectiveness under scrutiny

    Bonus pools return to historic norms

    61

    Short-term incentive grants generally exceed targets

    61

  • MERCER

    Short-term Incentives: Plan DesignFunding Incentive Plans

    0% 10% 20% 30% 40% 50% 60% 70%

    Corporate Results

    Division or business unit results

    Corporate and division results

    Fixed pool funded based on budget

    Fixed pool funded based on self-funded businessperformance

    Other

    OverallEnergy & Natural Resources

    62September 23, 2013

    Source: 2012-2013 Canada Incentive Plan Design Survey

    Energy and Natural resource companies tend to fund incentive plansbased on corporate results.

  • MERCER

    Short-term Incentives: Plan DesignBasis of the Payout Formula

    0% 10% 20% 30% 40% 50% 60% 70% 80%

    Percent of base salary

    Percent of financial results (e.g revenue)

    Flat dollar amount

    Evenly split amongst plan participants

    Percent of bonus pool

    Based on hours worked

    Other

    OverallEnergy & Natural Resources

    63September 23, 2013

    Source: 2012-2013 Canada Incentive Plan Design Survey

    Percent of base salary is the most common payout formula.

  • MERCER

    Short-term Incentives: Plan DesignEffectiveness of Short-term Incentive Plan – Energy and NaturalResources

    0% 20% 40% 60% 80% 100%

    Executive management support

    Noticeable payouts

    Plan design

    Recordkeeping and admin capabilities

    Fit with HR and rewards programs

    Ability to set measurable target

    Fairness as seen by employee

    Rollout and communications

    Fit with ongoing and emerging practices

    Very effective Effective Somewhat effective

    64September 23, 2013

    Source: 2012-2013 Canada Incentive Plan Design Survey

    Short-term incentive plans are generally effective at providingnoticeable payouts, but fairness and communications are gaps.

  • MERCER

    Short-term Incentives: Plan DesignFor Energy and Natural Resources, How Effective is the STI Plan at…

    0% 20% 40% 60% 80% 100%

    Supporting performance management program

    Tying individual performance to org strategy

    Assuring that incentives go to those who earn it

    Supporting cost controls

    Providing a good management tool for directreports

    Keeping focus on important areas

    Increasing organizational success

    Attracting, retaining and motivating employees

    Support teaming

    Keeping employees happy

    Keeping senior management happy

    Very effective Effective Somewhat effective Not effective

    65September 23, 2013

    Source: 2012-2013 Canada Incentive Plan Design Survey

    13% said STI plans are ‘not effective’ at increasingorganizational success.

  • MERCER

    Short-term IncentivesPrevalence of Plan Types for Office Staff

    0

    10

    20

    30

    40

    50

    60

    70

    80

    90

    100

    Combination Plans IndividualIncentives

    Group/TeamIncentives

    Profit Sharing Gainsharing Special Lump SumAwards

    Perc

    enta

    geof

    Res

    pond

    ents

    Offe

    ring

    Plan

    Type

    2011 2012 2013

    66September 23, 2013

    Combination plans remain most prevalent, followed by individualincentives and special lump-sum awards.

  • MERCER

    Short-term IncentivesEligibility and % Receiving by Industry Segment

    67September 23, 2013

    93.7 94.899.0

    91.3

    29.4

    96.1

    50.0

    71.789.7

    73.9

    89.6 89.4

    15.2

    89.6

    46.6 49.2

    0

    20

    40

    60

    80

    100

    E&P - All E&P < 10,000BOE

    E&P 10-100,000 BOE

    EP > 100,000BOE

    Services &Drilling

    Pipeline/Midstream

    Utilities Other

    Perc

    ent(

    %)o

    fInc

    umbe

    nts

    Eligible Receiving

    * Data includes incumbents with a formal incentive target reported.

    Not all eligible employees received short-term incentives.

    N=104 N=26 N=37 N=14 N=33 N=19 N=15 N=65

  • MERCER

    Short-term IncentivesAverage Bonus Pools

    68September 23, 2013

    21.6

    17.716.2 16.4

    18.6

    24.1

    17.8 18.1

    8.6 8.5

    11.810.3

    11.6

    14.713.4 13.9

    0

    5

    10

    15

    20

    25

    2007 2008 2009 2010 2011 2012 2013 2014Projected

    Perc

    enta

    geof

    Annu

    alB

    ase

    Sala

    ryPa

    yrol

    l

    Office Field

    Bonus pools are back to historic norms after 2012’s high.

  • MERCER

    Short-term IncentivesOffice Bonus Pools (% of Payroll) – Average by Industry Segment

    20.2 20.721.0

    14.615.5

    12.7

    10.5

    -

    5.0

    10.0

    15.0

    20.0

    25.0

    E&P - All E&P 100,000BOE

    Services & Drilling Pipeline/Midstream Utilities

    Perc

    enta

    geof

    Ann

    ualB

    ase

    Sala

    ryPa

    yrol

    l

    69September 23, 2013

    N=61 N=13 N=24 N=28N=9N=9 N=22

    Average Bonus Pool= 17.8%

    25.1% 31.3% 23.5%

    18.7%

    28.7%

    12.6%

    22.1%

    = 2012 Bonus Pool

    Bonus pools were smaller in 2013 compared to 2012.

  • MERCER

    Short-term Incentives: Target and Actual as % of BaseIncumbents with a Target > 0

    Head ofOrganization Function Head

    Sub-FunctionHead Director Manager

    Team Leader(Prof)

    Team Leader(Para-Prof)

    Target STI% 60% 40% 35% 25% 20% 20% 15%Act STI as % of Base 72% 47% 38% 27% 23% 20% 14%

    0%

    20%

    40%

    60%

    80%

    Med

    ian

    %

    Actual STI as %of Targetxx.x%

    112% 103% 110% 108% 107% 109% 102%

    Short-term incentives granted are above target.

    70September 23, 2013

  • 2013 MTCS RESULTS PRESENTATIONLONG TERM INCENTIVES ANDTOTAL DIRECT COMPENSATION

    September 23, 2013 71

  • MERCER

    Long-term Incentives and Total Direct CompensationExecutive Summary

    September 23, 2013

    Energy stocks in Canada underperforming

    Aligning with peers and retaining top talent drive LTI planchanges

    Stock options, restricted stocks, and performance sharesare most prevalent for executives and managers

    LTI awards as a percentage of salary are similar to 2012

    7272

  • MERCER

    Long-term Incentives: ContextShare Index Performance for the Last 3 Years

    80

    90

    100

    110

    120

    130

    140

    150

    160

    7-Se

    p-10

    7-N

    ov-1

    0

    7-Ja

    n-11

    7-M

    ar-1

    1

    7-M

    ay-1

    1

    7-Ju

    l-11

    7-Se

    p-11

    7-N

    ov-1

    1

    7-Ja

    n-12

    7-M

    ar-1

    2

    7-M

    ay-1

    2

    7-Ju

    l-12

    7-Se

    p-12

    7-N

    ov-1

    2

    7-Ja

    n-13

    7-M

    ar-1

    3

    7-M

    ay-1

    3

    7-Ju

    l-13

    S&P 500 S&P/TSX Composite Index S&P/TSX Capped Energy Index

    73September 23, 2013Source: Standard & Poors

    The S&P 500 has increased in index value, but Canadian stocks have not.

  • MERCER

    Long-term Incentives: ContextShare Index Performance for the Last 3 Years

    80

    90

    100

    110

    120

    130

    140

    150

    160

    7-Se

    p-10

    7-N

    ov-1

    0

    7-Ja

    n-11

    7-M

    ar-1

    1

    7-M

    ay-1

    1

    7-Ju

    l-11

    7-Se

    p-11

    7-N

    ov-1

    1

    7-Ja

    n-12

    7-M

    ar-1

    2

    7-M

    ay-1

    2

    7-Ju

    l-12

    7-Se

    p-12

    7-N

    ov-1

    2

    7-Ja

    n-13

    7-M

    ar-1

    3

    7-M

    ay-1

    3

    7-Ju

    l-13

    S&P 500 Energy S&P TSX Capped Energy

    74September 23, 2013Source: Standard & Poors

    US and Canadian energy indexes are diverging.

  • MERCER

    Long-term IncentivesRecent Modifications

    75September 23, 2013

    Yes,modified

    plan28%

    No, notmodified

    72%

    28% of participants with LTI have recently modified their LTI plans comparedto 25% in 2012.

  • MERCER

    Long-term Incentives: Plan DesignDrivers for Change to LTI Programs

    76September 23, 2013

    70%

    67%

    37%

    14%

    12%

    12%

    6%

    5%

    1%

    0% 10% 20% 30% 40% 50% 60% 70% 80%

    Align with best practice and/or industry peer group practices

    Reward/retain top talent

    Better differentiate awards based on individual performance

    Prepare for the uncertain busines outlook in 2013 and/orrecent market volatility

    Align with guidelines from institutional shareholders

    Have a better story to tell to shareholders

    Reduce costs

    Other

    Respond to say on pay vote (past or future)

    Source: Mercer Survey Panel Executive Rewards, Jan 2013

    Aligning with peers/best practice and rewarding top talent drive LTIchanges.

  • MERCER

    Long-term IncentivesEligibility and % Receiving by Industry Sector

    77September 23, 2013

    74.8

    90.5 89.8

    73.3

    9.1

    45.7

    3.6

    33.4

    60.5

    79.085.2

    63.0

    6.7

    44.5

    3.5

    18.2

    0

    20

    40

    60

    80

    100

    E&P - All E&P < 10,000BOE

    E&P 10-100,000 BOE

    EP > 100,000BOE

    Services &Drilling

    Pipeline/Midstream

    Utilities Other

    Perc

    ent(

    %)o

    fInc

    umbe

    nts

    Eligible Receiving

    Long-term incentives are prevalent in E&P, but not other sectors.

    N=103 N=25 N=37 N=14

    N=33

    N=19

    N=15

    N=66

  • MERCER

    Long-term IncentivesEligibility and % Receiving by Career Stream and Level

    78September 23, 2013

    82.487.4

    81.3

    68.965.7 64.4

    48.863.1

    74.8 72.0

    63.2 58.655.9

    36.6

    0

    20

    40

    60

    80

    100

    Head ofOrganization

    Function Head Sub-FunctionHead

    Director Manager Team Leader(Prof)

    Team Leader(Para-Prof)

    Perc

    ent(

    %)o

    fInc

    umbe

    nts

    Eligible Receiving

    Mid-level managers were most likely to receive LTI in 2013.

  • MERCER

    Long-term IncentivesPrevalence of Plan Types by Organizations

    67.5%

    12.3%

    48.5%

    29.4%

    14.7%

    4.9%

    62.0%

    9.6%

    46.4%

    31.3%

    14.5%

    6.0%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    Stock/ ShareOptions and TUAs

    SARs Restricted Stock/Share Units

    PerformanceStock/Share Units

    Long-term Cash Project Bonuses

    %of

    Org

    aniz

    atio

    nsw

    ithan

    LTIP

    lan

    79September 23, 2013

    Gain-based Plans - 69.1%

    Full-value Plans - 72.2%

    20132012

    Balanced use of gain-based and full-value plans.

  • MERCER

    Long-term Incentives2013 Plan Prevalence by Industry Sector

    80September 23, 2013

    0% 10% 20% 30% 40% 50% 60% 70% 80%

    Stock/Share Options andTUAs

    SARs

    Restricted Stock/Share Units

    Performance Stock/ShareUnits

    Performance Cash

    Long-term Cash

    Project Bonus

    Prevalence of LTI Plan Type (% of incumbents)

    E&P and FI Pipeline Midstream Services and Drilling Utilities

    RSUs are common in Pipeline/Midstream while Utilities tend to usePSUs and Long-term Cash.

  • MERCER

    Long-term IncentivesHistorical Plan Prevalence – Eligible/Receiving Incumbents

    81September 23, 2013

    0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

    Performance Cash Units

    Stock/ Share Options andTUAs

    SARs

    Restricted Stock/ Share Units

    Performance Stock/ShareUnits

    Long-term Cash

    Project Bonus

    Prevalence of LTI Plan Type (% of incumbents)

    2013 2012 2011

    RSUs have increased in prevalence compared to 2012,while Stock Options have declined.

  • MERCER

    Long-term Incentives2013 Plan Prevalence – Executive Career Stream (Eligible/Receiving)

    82September 23, 2013

    0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

    Stock/Share Options andTUAs

    SARs

    Restricted Stock/Share Units

    Performance Stock/ShareUnits

    Performance Cash

    Long-term Cash

    Project Bonus

    Prevalence of LTI Plan Type (% of incumbents)

    Head of Org Function Head Sub-Function Head

    Stock/share options remain most prevalent, especially for the Head ofOrganization.

  • MERCER

    Long-term Incentives2013 Plan Prevalence – Management Career Stream (Eligible/Receiving)

    83September 23, 2013

    0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

    Stock/Share Options andTUAs

    SARs

    Restricted Stock/Share Units

    Performance Stock/ShareUnits

    Long-term Cash

    Project Bonus

    Prevalence of LTI Plan Type (% of incumbents)

    Director Manager Team Leader (Prof) Team Leader (Para-Prof)

    Long-term cash is more often used for para-professional/hourly team leaders.

  • MERCER

    Long-term IncentivesHistorical LTI Awards – Executive and Management Career Streams

    84September 23, 2013

    0%

    20%

    40%

    60%

    80%

    100%

    120%

    140%

    160%

    Team Leader(Para-Prof)

    Team Leader(Prof)

    ManagerDirectorSub-FunctionHead

    Function HeadHead of Org

    Med

    ian

    LTIA

    war

    d(%

    ofBa

    se)

    2011 2012 2013

    2013 LTI awards as a percentage of base salary are similar to 2011 for mostlevels.

  • MERCER

    Total Direct Pay MixManagement Career Stream

    85September 23, 2013

    88.0%86.6%81.1%76.2%76.0%74.4%72.1%69.4%

    6.9%7.7%9.7%

    12.3%10.8%11.7%11.7%13.6%

    1.1%1.0%1.0%1.0%1.5%1.3%1.5%1.6%

    4.0%4.7%8.2%10.5%11.7%12.6%14.6%15.3%

    0%

    20%

    40%

    60%

    80%

    100%

    20132012201320122013201220132012

    Pay

    Mix

    -%of

    Tota

    lDire

    ct

    Base Salary STI Non-guaranteed/Perq Long-term incentives

    Director Manager Team Leader(Prof)

    Team Leader(Para-Prof)

    LTI is a lower proportion of pay mix in 2013 compared to 2012.

  • 2013 MTCS RESULTS MEETINGKEYNOTE PRESENTATIONTHE BUSINESS CASE FOR DIVERSITY

    86

  • MERCER

    Tyronne StoudemirePrincipal, Senior Diversity Consultant at Mercer

    MercerThe Path to Cross-Cultural Competence

    87

  • MERCER

    Reference: Adler, N. J. International Dimensions of Organizational Behavior.4th ed. Cincinnati, OH: South-Western, 2002.

    C, Milton J. Bennett 2008

    Monocultural Teams

    Multicultural TeamsMulticultural Teams

    ++ +++ + ++

    • Leader ignores or suppressescultural difference

    • Cultural difference an obstacle toperformance

    • Leader acknowledges & supportscultural difference

    • Cultural difference an asset toperformance

    Higher PerformanceLower Performance

    88

    Impact of Diversity and Inclusion on Team Performance

  • MERCER

    For the First Time in History:FOUR Generations - Soon to be FIVE -

    in the Workforce

    89

  • MERCER 90September 23, 2013

    From Civil Rights in the Workplace 2005 Survey; Conducted by the Gallup Organization

    Diversity is the Mix……and the Mix Matters

    When an employee perceives that a companyand its leadership are committed to a diverseand fair workplace, they are:

    • More likely to stay with that company

    • More likely to recommend their company toothers

    • Less likely to have experienced discrimination

    • Less likely to have missed days at work

    • More engaged in their work

  • MERCER 91

    Who Doesthe Work

    MarketBusiness

    Case

    Impact on productsand services

    Operations BusinessCase

    Impact on internal systemsand processes

    WhatWe Sell

    How We Run the Business

    TalentBusiness

    CaseImpact on talent

    (engagement, retention,advancement,

    etc.)

    The Business Case for Diversity and Inclusion

  • MERCER

    Operations BusinessCase

    Impact on internal systems andprocesses

    MarketBusiness

    Case

    Impact onproducts andservices

    Who Doesthe WorkTalent

    BusinessCase

    Impact on talent(engagement, retention,

    advancement,etc.)

    TalentBusiness

    Case

    TalentBusiness

    CaseImpact on talent

    (engagement, retention,advancement,

    etc.)

    Impact on talent(engagement, retention,

    advancement,etc.)

    TalentBusiness

    CaseImpact on talent

    (engagement, retention,advancement,

    etc.)

    The Business Case for Diversity and InclusionThe Talent Business Case

    Men Running Women-Based Organization92

  • MERCER

    Operations BusinessCase

    Impact on internal systems andprocesses

    MarketBusiness

    Case

    Impact onproducts andservices

    How We Runthe Business

    TalentBusiness

    Case

    Impact on internal systems andprocesses

    Impact on internal systems andprocesses

    Operations BusinessCase

    Operations BusinessCase

    Impact on internal systems andprocesses

    Operations BusinessCase

    TalentBusiness

    CaseImpact on talent

    (engagement, retention,advancement,

    etc.)

    The Business Case for Diversity and InclusionThe Operations Business Case

    93

  • MERCER

    Race Salary Gender Tenure Age Balance

    PARTICIPATION

    AVERAGECONTRIBUTION RATEAVERAGECONTRIBUTION RATE

    AVERAGE %IN EQUITIESAVERAGE %IN EQUITIES

    INTERNET USAGEINTERNET USAGE

    % W/LOANSOUTSTANDING

    1 2 3 4 5 N/A

    1 2 3 5 4 N/A

    1 N/A 3 4 5 2

    1 2 N/A 3 N/A N/A

    1 3 3 6 5 2

    How Culture AffectsLong-Term Savings

    Behaviors

    Impact on Participant’s Savings

    94

  • MERCER

    Participation ContributionRates

    % in Equalities InternetUsage

    Loans Withdrawals

    HispanicAfrican American

    Asian

    13%

    -7%

    36%

    -20%

    11%

    -2% -7%-9%-15%

    56%47%

    Regression-adjusted comparisonof 401(k) behavior (relative to

    Whites)

    -9% -7%

    -24%-32%

    89%

    171%Impact on Participant’s Savings

    95

  • MERCER

    Copyright © 2010 Hewitt Associates LLC©2011 Diversity Best Practices

    Impact on internal systemsand processes

    OperationsBusiness Case

    96

  • MERCER

    Copyright © 2010 Hewitt Associates LLC©2011 Diversity Best Practices

    Impact on internal systemsand processes

    OperationsBusiness Case

    97

  • MERCER

    Copyright © 2010 Hewitt Associates LLC©2011 Diversity Best Practices

    Impact on internal systemsand processes

    OperationsBusiness Case

    98

  • MERCER

    Copyright © 2010 Hewitt Associates LLC

    What happens to Mama if you’re not in this picture?©2011 Diversity Best Practices

    Impact on internal systemsand processes

    OperationsBusiness Case

    99

  • MERCER

    Different Money Worldviews

    100

    Impact on Participant’s Savings

  • MERCER

    • Define Diversity

    • Define Inclusion

    • What does Cross-CulturalCompetence mean to you? Write your definitions here

    101

    Foundational Definitions

  • MERCER

    cul·ture / lCH r/

    What is Culture?

    Does everyone have a culture?

    102

  • MERCER

    Definition of Culture, Values, and Symbols

    SymbolsSymbols

    CultureCultureBehavioral interpretation of how acommunity lives out its values in order tosurvive and thrive

    ValueValue Personal and group beliefs of what is rightand wrong

    Things that remind people of those culturalelements that bind them together

    103

  • MERCER

    Worldview Demonstration Video

    104

  • MERCER

    Worldview Demonstration Video

    What did you see?

    105

  • MERCER

    DIN Model

    First describe the behaviors and actions you see. Be careful not to let yourpersonal judgments influence what you observe. The behaviors and actionsthat you see.

    • In a cross-cultural situation, be aware of culturally influencedinterpretations of the behaviors that take place in another culture. Try tointerpret the behaviors and actions from two perspectives:

    • From your perspective, based on your cultural background and values.• From the perspective on the culture you are observing. You can do this

    by finding out more about the other culture and what motivates theirbehavior.

    Once you feel you have a pretty good understanding of the behaviors andactions you just observed, begin to think through ways to navigate thesituation effectively!

    106

  • MERCER

    The ability to discern and take into account one’s own and others’ worldviews to be able to seize opportunities, make decisions, and resolveconflicts in ways that optimize cultural differences for better, longer lasting,and more creative solutions.

    FromTolerance and

    Sensitivity

    107

    The Path to Cross-Cultural Competence

  • MERCER

    Cultural Competence is a Core Competency for Leaders and IndividualContributors

    “Research tells us that what makes agroup truly intelligent and innovative isthe combination of different ages, skills,disciplines, and working and thinkingstyles that members bring to the table.

    … Successful employees within thesediverse teams need to be able to identifyand communicate points of connection(shared goals, priorities, values) thattranscend their differences and enablethem to build relationships and to worktogether effectively.”

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    Cross Cultural Competencynamed one of the top 10 work

    skills needed for the future.

  • MERCER

    Values Demonstration

    What are 4 things that you value the most, that aremost important to you?

    1 2 3 4

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  • MERCER

    Unconscious, Conscious and Collective Bias

    Traditional thinking has generallyassumed that patterns ofdiscriminatory behavior inorganizations are conscious.

    Unconscious bias works behindthe scenes, subversively

    undermining equality efforts.

    The collective phenomena listedabove can make the group takesome control on individual mindsand limit their independence of

    decisions and actions.

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  • MERCER

    Unconscious, Conscience and Collective Bias

    As one person looks through theirshopping bag (left), another jumps

    through a broken window, whileleaving a convenience store on the 1-10 service line South in Metaire, LA.

    “A young man walks through chestdeep flood water after looting agrocery store in New Orleans…”

    “Tworesidents

    wade throughchest-deepwaters afterfinding bread

    and soda froma local grocery

    store afterHurricane

    Katrina camethrough theare in NewOrleans.”

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  • MERCER

    Intercultural Development Inventory Overview

    • Developmental Model of Intercultural Sensitivity (DMIS) firstpublished by Dr. Milton J. Bennett in 1986

    • The model is theory-based

    People “develop” through stages of intercultural sensitivity

    Based on clinical, empirical observations

    Uses worldview philosophy

    • The Intercultural Development Inventory (or IDI) is the tool thatmeasures an individual’s or group’s level of interculturalcompetence and their placement along the InterculturalDevelopment continuum

    112

  • MERCER

    Intercultural Development Inventory Model

    113

  • MERCER

    Monocultural MindsetMonocultural Mindset Global MindsetGlobal Mindset

    MinimizationPolarizationDenial Acceptance Adaptation

    “THERE IS ONLYONE

    CULTURE.”

    DEFENSE:“MY CULTUREIS THE ‘TRUE’

    CULTURE.”REVERSAL:

    “YOURCULTURE IS

    BETTER THANMY CULTURE.”

    “DIFFERENCESEXIST BUT

    OURSIMILARITIES

    ARE MOREIMPORTANT.”

    “OURDIFFERENCES

    AREIMPORTANT,

    AND SHOULDBE

    RESPECTEDAND VALUED.”

    “I ROUTINELYSHIFT MY

    THINKING ANDBEHAVIOR TOINCORPORATE

    DIFFERENTCULTURAL

    PERSPECTIVES.”

    Collectively, where do you think we are?

    Intercultural Development Inventory Explanation

    114

  • MERCER

    IDI Group Results (21 participants)

    14.3%

    61.9%

    19.1%

    Collective/Organizational Implication of Minimization• Overestimation of sensitivity to diversity (tolerance)

    • Strong emphasis on conformity to organizational culture may discourage creativity based on cultural diversity;imposition of the “insider” style

    Global Benchmark:Approximately 60% in

    Minimization

    Monocultural Mindset Global Mindset

    MinimizationPolarizationDenial Acceptance Adaptation

    4.8%0%

    115

  • MERCER

    Group Profile Results

    The gap shows our perceived level of intercultural sensitivity is higher than our actual level.(This is common). The goal is to close that gap by increasing our cultural navigation skills.

    116

  • MERCER

    Cultural Disengagement

    Cultural disengagement is a sense ofdisconnection or detachment fromone’s cultural group.Scores of less than 4.00 indicate thegroup is not “resolved” and isexperiencing to some degree alack of involvement in core aspects ofbeing a member of a culturalcommunity.

    117

  • MERCER

    Learning Strategy for D&I Sustainability

    • In order to be competitive in this rapidly growing global economy, we all must learn how to successfullyintegrate diversity and inclusion into our culture and our organization’s DNA.

    • Organization’s leaders must have a share understanding of what it means to build and sustain a morecross-culturally competent organization, as well as understand the types of actions that can help betterdevelop employees and peers toward diversity and inclusion goals.

    • Developing organizational cross-cultural competence is key for dealing with a more globally diverse, andtherefore, complex workforce.

    Ownership

    Create organizationalownership where leaders

    and managers ownachieving the Diversity and

    Inclusion outcomes.

    Awareness &Capability

    At an individual level leaders,managers, and employees

    understand their ownculture and the importanceof cultural competence to

    ensure that diversity is not justtolerated but we become

    stronger because of it; andthat inclusion becomes a

    way of life at Mercer.

    Integration

    Diversity and Inclusion isnot a separate work effortthat you need to focus on.Diversity and Inclusionare integral to how wethink about, design, and

    deliver programs andpractices to Mercer.

    Transformation

    True transformation startsfrom within and requiresthe adoption of cultures.Transformation requires

    diverse culture of thoughtand workforce that

    embraces diversity as anorganic and global business

    imperative.

    Communications

    Monitoring/Measuring

    Professionally- and Organizationally-Specific Skills / Enhancements

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  • 2013 MTCS RESULTS MEETINGWRAP-UP

    119

  • MERCER

    MTCS for the Energy SectorMercer PayMonitor®

    PayMonitor ®2013 results delivered throughPayMonitor, Mercer’s online tool

    Sept 26, 11am MT: PayMonitor Training

    Topics Covered

    Link in your invitation emailRegister on:

    http://www.imercer.com/content/canadaevents.aspx

    Accessing published resultsCreating custom templatesCreating custom peer groups

    120120

  • MERCER

    MTCS for the Energy SectorFall Update

    121

    Updated salary increase budgets, bonus pools, and other compensationplanning elements for end-of-year reporting.

    Online questionnaire availableOctober 2nd

    Participation deadlineOctober 25th

    Results availableNovember 29th

  • MERCER

    MTCS for the Energy SectorLooking Forward to 2014

    122

    2014 will be a Benefits yearIncumbent, Policy and Benefits

    submissions required for participation

    2014 participation materials will beavailable at the end of February

    MTCS 2013 Submission MeetingDetails and timing to follow

  • MERCER

    MTCS for the Energy SectorContact Us

    123

    Phone 1 800 333 3070E-mail [email protected] http://www.imercer.ca

    Client Service

    CAROLYN KILDAREIS Western CA Market Rep

    403 476 [email protected]

    HELEN LEEEnergy Analyst, IS North America

    213 346 [email protected]

    JOANNA STACKEEnergy Team Manager, IS North America

    612 516 [email protected]

    KENNETH YUNGIndustry Compensation Advisor

    403 476 [email protected]

    GRANT ASHLEYIndustry Compensation Advisor

    403 476 [email protected]

    GRAHAM DODDPrincipal Consultant

    604 609 [email protected]

  • MERCER

    MTCS for the Energy SectorContact Us

    124

    Phone 1 800 333 3070E-mail [email protected] http://www.imercer.ca

    Client Service

    CAROLYN KILDAREIS Western CA Market Rep

    403 476 [email protected]

    HELEN LEEEnergy Analyst, IS North America

    213 346 [email protected]

    JOANNA STACKEEnergy Team Manager, IS North America

    612 516 [email protected]

    KENNETH YUNGIndustry Compensation Advisor

    403 476 [email protected]

    GRANT ASHLEYIndustry Compensation Advisor

    403 476 [email protected]

    GRAHAM DODDPrincipal Consultant

    604 609 [email protected]

    CO

    NTA

    CT

    US

    MER

    CER

    CO

    NTA

    CTS

  • QUESTIONS & ANSWERSTHANK YOU!

    September 23, 2013 125

  • Mercer (Canada) Limited

    126