mtac mail irregularity feedback workgroup
DESCRIPTION
MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP. MTAC Group Presentation November 6, 2003. POSTAL CO- CHAIR PATRICK KILLEEN. INDUSTRY CO- CHAIR JOYCE MCGARVY. Current Status Limited Pilot Concluded June 16, 2003 Expanded Pilot Began Oct. 1, 2003 - PowerPoint PPT PresentationTRANSCRIPT
PostalOne!Mail Irregularity Reporting
MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP
MTAC Group PresentationMTAC Group Presentation
November 6, 2003November 6, 2003
POSTAL CO- CHAIR
PATRICK KILLEEN
INDUSTRY CO- CHAIRJOYCE MCGARVY
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PostalOne!Mail Irregularity Reporting
Current Status
Limited Pilot Concluded June 16, 2003
Expanded Pilot Began Oct. 1, 2003
– 17 participating report entry sites,
including 4 BMCs, 9 PDCs, and 4 DDUs
– Test also includes BSN, BMEUs, and Mail
Owners
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PostalOne!Mail Irregularity Reporting
Expanded PilotScope
–Data Collection and Data Entry–Ensure that the data collection process
facilitates the improved data entry interface
–Test data entry interface and search features
–Test problem routing
– Issue Status and Resolution Management–Test the BMEU issue status tracking and
customer contact interface
–PostalOne! / BSN Data Exchange–Test the system to system data exchange
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PostalOne!Mail Irregularity Reporting
Expanded Pilot
Details
–Report volume much greater than last pilot– 365 reports entered as of 11-04-03– Approximately 120 identified as BSN
–System Issues– BSN interface & account identification– Report routing and search function
–Business Process Issues– Identification of Preparer and entry point of
mailing
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PostalOne!Mail Irregularity Reporting
Expanded Pilot
Feedback
–Processing Sites – have seen results/improvements
–BMEUs / Customers – like the timeliness and information provided
–Program Office– Quality of reporting has improved– Participant enthusiasm is high
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PostalOne!Mail Irregularity Reporting
Timelines
– Limited pilot test completed – June 2003
– Limited software modifications – August 2003
–Expanded national pilot test – Oct/Nov 2003
–Software modifications – January 2004
–National implementation – March 2004
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PostalOne!Mail Irregularity Reporting
QUESTIONS ?