msp webcast - leveraging cloud security to become a virtual cio
DESCRIPTION
Ransomware, trojans, and keyloggers are increasingly targeting SMBs—and traditional, reactive security solutions are not cutting it. Malware not only puts your customers at risk but also hurts your bottom line through hours wasted cleaning up infected machines. But how do you protect customers that may not understand the risks or the value of layered security? The answer lies in leveraging increased visibility and value reporting to improve your bottom line and become your customer's virtual CIO and CISO. Join OpenDNS Sr. Product Manager Dima Kumets and guest speaker Jim Lancaster of MSPmentor 100 company Sagiss to learn about: -Combining protection and containment to lower costs -Improving renewal rates through value reporting -Leveraging OpenDNS's new integration with ConnectWise to be the Virtual CIO -Monitoring real-time network activity as a sellable serviceTRANSCRIPT
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Umbrella Con!dential
1_Title (1) UMBRELLA FOR MSPS: Leveraging Cloud Security to be the Virtual CIO
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#2 #2 � 4-Dec-13 � Umbrella Con!dential
WEBINAR AGENDA
! UMBRELLA FOR MSPs INTRO
! LEVERAGING CLOUD SECURITY
WITH JIM LANCASTER
! REPORTING VALUE TO CUSTOMERS
! VCIO: EXPOSING KEY TRENDS
! PREVIEW: REPORTING ONLY ROLE
! Q&A
YOUR PRESENTER: DIMA KUMETS
PRODUCT MANAGER
GUEST PRESENTER: JIM LANCASTER
CTO, SAGISS
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#3
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#3 � 4-Dec-13 � Umbrella Con!dential
ASIA-PACIFIC
EUROPE, MIDDLE EAST & AFRICA
AMERICAS
COMPANY BACKGROUND
! 50M+ ACTIVE USERS DAILY
! 19 DATA CENTER LOCATIONS
! ZERO DOWNTIME, SINCE 2006
! 50B+ REQUESTS DAILY
! 160+ COUNTRIES W/USERS
! ZERO NET NEW LATENCY
GLOBAL SECURITY NETWORK 208.67.220.220 208.67.222.222
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#4
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#4 � 4-Dec-13 � Umbrella Con!dential
CLOUD SECURITY SERVICE
With Reporting Integration into
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#5 #5 � 4-Dec-13 � Umbrella Con!dential
INFECTED DEVICES IMPACT MSP MARGINS
YOUR ENGINEER’S
TIME
CLIENTS’ EMPLOYEE DOWNTIME
MALWARE COSTS
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#6
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#6 � 4-Dec-13 � Umbrella Con!dential
DECREASE MALWARE CLEAN UP EXPENSES
BLOCKS PHISHING ATTEMPTS & INAPPROPRIATE USAGE
PREVENTS MALWARE
CONTAINS BOTNETS
WEB
WEB (PORTS ???)
WEB & NON-WEB
ANY APP
ANY PROTOCOL
ANY PORT
ç THE INTERNET YOUR CUSTOMERSè
CLOUD SERVICE WITH ZERO ADDED LATENCY
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#7 #7 � 4-Dec-13 � Umbrella Con!dential
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#8 #8 � 4-Dec-13 � Umbrella Con!dential
LEVERAGING CLOUD SECURITY
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#9 #9 � 4-Dec-13 � Umbrella Con!dential
JIM LANCASTER, CTO, SAGISS
GUEST PRESENTER: JIM LANCASTER
CTO, SAGISS
• Background • Managed Service Provider/monthly model
• Over 20 years in business
• Serving Dallas and surrounding areas
• Jim Lancaster
• Founder and CTO
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#10 #10 � 4-Dec-13 � Umbrella Con!dential
JIM LANCASTER, CTO, SAGISS
GUEST PRESENTER: JIM LANCASTER
CTO, SAGISS
• Role of security in Managed Service
• Key to growth: Standardizing
• Sagiss’ Security Stack
• Criteria for adding a product
• Impact of OpenDNS on business
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#11 #11 � 4-Dec-13 � Umbrella Con!dential
VCIO ROLE
Virtual CIO • Ensure operational ef!ciencies
• Create IT strategy to stay ahead of change
• Align technology strategy with business
• Forecast IT budgets
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#12 #12 � 4-Dec-13 � Umbrella Con!dential
VCIO ROLE
Virtual CIO • Ensure operational ef!ciencies
• Create IT strategy to stay ahead of change
• Align technology strategy with business
• Forecast IT budgets
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#13
SECURITY STRATEGY TO STAY AHEAD
OF RAPID CHANGE
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#14
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#14 � 4-Dec-13 � Umbrella Con!dential
Changing workplace
WORK USED TO BE A PLACE YOU GO
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#15
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#15 � 4-Dec-13 � Umbrella Con!dential
NETWORK PERIMITER HAS CHANGED
SECURITY WAS BUILDING A BETTER MOAT AROUND YOUR CASTLE
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#16
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#16 � 4-Dec-13 � Umbrella Con!dential
CHANGING WORKPLACE
WORK IS NO LONGER A PLACE YOU GO, WORK IS A THING YOU DO
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#17
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#17 � 4-Dec-13 � Umbrella Con!dential
CHANGING WORKPLACE
WORK ANYWHERE
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#18
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#18 � 4-Dec-13 � Umbrella Con!dential
CHANGING WORKPLACE
INTERNET EVERYWHERE
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#19
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#19 � 4-Dec-13 � Umbrella Con!dential
CHANGING WORKPLACE
APPLIANCE AND UTM SECURITY DOESN’T PROTECT OUTSIDE THE NETWORK PERIMITER
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#20 #20 � 4-Dec-13 � Umbrella Con!dential
SECURE EVERYWHERE
UMBRELLA ENABLES MSPs TO
! PROTECT WORKERS ON AND OFF THE NETWORK
! COVERAGE FOR BYOD AND UNMANAGED DEVICES
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#21 #21 � 4-Dec-13 � Umbrella Con!dential
SIMPLE DEPLOYMENT
LIGHTWEIGHT AGENT PROTECTS EVERYWHERE
(EASY SCRIPTED DEPLOYMENT VIA RMM)
NETWORK-LEVEL PROVISIONING (ALL DEVICES ON NETWORK
INCLUDING BYOD AND UNMANAGED)
23.4.2.4/32 214.41.3.1/32 155.21.1.1/28
CLIENT-A:155.21.1.1/28 CLIENT-B: 214.41.3.1/32 CLIENT-C: 23.4.2.4/32
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#22
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#22 � 4-Dec-13 � Umbrella Con!dential
IMPROVE RENEWALS AND RETENTION
IMPROVED UPTIME ! FULL ON AND OFF NETWORK PROTECTION ! PREDICTIVE PREVENTION AND CONTAINMENT ! FEWER INFECTIONS = ALWAYS ON TECHNOLOGY
“I don’t have malware problems. What am I paying for?”
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#23 #23 � 4-Dec-13 � Umbrella Con!dential
IMPROVING RETENTION
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#24
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#24 � 4-Dec-13 � Umbrella Con!dential
SHOW EFFICACY
VALUE REPORTS – OPENDNS DASHBOARD
• Custom date ranges • Customer-wide or filter by identity • Drill-down to see date-time activity • Download as CSV • Multi-tenant: Share access with customer
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#25
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#25 � 4-Dec-13 � Umbrella Con!dential
SHOW EFFICACY
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#26 #26 � 4-Dec-13 � Umbrella Con!dential
Exposing data within MSP Organization • Everyone should be able to express value to customers • Service desk must be able to see ef!cacy • Data must be easy to access Challenge: • Sales and Management • Don’t usually access outside systems • Need this data the most
SHOW EFFICACY
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#27 #27 � 4-Dec-13 � Umbrella Con!dential
EXPOSING WITHIN MSP ORGANIZATION
Solution: Push data to ConnectWise • Custom Con!guration Type • Automatically updated nightly • Allows anyone to show proactive protection • Roadmap: Botnet activity ticketing
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#28 #28 � 4-Dec-13 � Umbrella Con!dential
VCIO ROLE
Virtual CIO • Ensure operational ef!ciencies
• Create IT strategy to stay ahead of change
• Align technology strategy with business
• Forecast IT budgets
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#29 #29 � 4-Dec-13 � Umbrella Con!dential
EASY ACCESS TO NETWORK USAGE
Network usage • Overview within ConnectWise • Detailed log in Umbrella Dashboard
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#30 #30 � 4-Dec-13 � Umbrella Con!dential
EASY ACCESS TO NETWORK USAGE
Adobe Creative Cloud Managed licensing? Hardware upgrade?
Video Streaming Increase bandwidth?
Upgrade to 802.11ac? Filter?
Blocking Facebook so employees are going to
twitter.
Network usage insights
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#31 #31 � 4-Dec-13 � Umbrella Con!dential
UPSELL
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#32 #32 � 4-Dec-13 � Umbrella Con!dential
PROFITABLE WEB FILTER
WEB FILTER AS A VALUE ADDED SERVICE ! 60 CATEGORIES ! GRANULAR WHITELIST/BLACKLIST ! CUSTOM BLOCK PAGE
FEATURES TO CHARGE A PREMIUM PRICE ! PER-COMPUTER POLICY ! BYOD AND GUEST FILTERING ! BLOCK PAGE BYPASS CODES
REPORTING AND MONITORING ! REAL-TIME ACTIVITY REPORT ! TOP DOMAINS/TOP CATEGORIES/TOP USERS ! SAVED REPORTS WITH EXPORT
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#33 #33 � 4-Dec-13 � Umbrella Con!dential
CHALLENGE: MOBILE ! 4G/LTE CONNECTIVITY ON EMPLOYEE OWNED DEVICES ! EMPLOYEES AVOID CONNECTING TO FILTERED NETWORK
CHALLENGE: ARMS RACE ! RESTRICTIVE POLICIES CHALLENGE TO PROBLEM EMPLOYEES ! MAKES CIRCUMVENTING POLICIES A GAME
SOLUTION: WEB MONITORING AS A SERVICE ! REAL-TIME ACTIVITY REPORT ! ENABLE MANAGEMENT TO ENGAGE WITH EMPLOYEES
CHALLENGES WITH WEB FILTERING
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#34 #34 � 4-Dec-13 � Umbrella Con!dential
WEB MONITORING AS A SERVICE
WEB MONITORING AS A SERVICE ! TRUST BUT VERIFY
! BLOCK CORE OFFENDING CONTENT (PORNOGRAPHY, P2P) ! USE REAL-TIME ACTIVITY LOG TO SPOT OFFENDERS
! EMPOWER THE CUSTOMER ! CATCH OFFENDERS IN THE ACT ! ENABLE BETTER MANAGEMENT ! CHANGE BEHAVIORS INSTEAD OF TECHNOLOGIES ! ENGAGE WITH THE CUSTOMER ON PROBLEM AREAS ! LIVE DEMO WITH CUSTOMERS
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#35 #35 � 4-Dec-13 � Umbrella Con!dential
WEB MONITORING AS A SERVICE
WEB MONITORING AS A SERVICE ! TRUST BUT VERIFY
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#36 #36 � 4-Dec-13 � Umbrella Con!dential
WEB MONITORING AS A SERVICE
MSP View: Multi-tenant
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#37 #37 � 4-Dec-13 � Umbrella Con!dential
WEB MONITORING AS A SERVICE
MSP View: Multi-tenant
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#38 #38 � 4-Dec-13 � Umbrella Con!dential
WEB MONITORING AS A SERVICE
Customer View: Isolated
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#39
PREVIEW:
REPORTING-ONLY
LIMITED CUSTOMER ROLE
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#40 #40 � 4-Dec-13 � Umbrella Con!dential
WEB MONITORING AS A SERVICE
BETA: REPORTING ONLY
ROADMAP: CO-BRAND
Full Admin Reporting only
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#41 #41 � 4-Dec-13 � Umbrella Con!dential
WEB MONITORING AS A SERVICE
BETA: REPORTING ONLY
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#42 #42 � 4-Dec-13 � Umbrella Con!dential
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#43 #43 � 4-Dec-13 � Umbrella Con!dential
BUSINESS ALIGNED WITH MSPs
! MONTHLY BILLING
! AGGREGATE VOLUME PRICING
! MANAGE SEATS ON-DEMAND ! COMMITMENT TO PARTNER SUCCESS
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#44 #44 � 4-Dec-13 � Umbrella Con!dential
THANK YOU! ANY QUESTIONS?...
EMAIL QUESTIONS TO: [email protected]
OR JUST TWEET @GETUMBRELLA