ms ets train mgr 1v1

8/15/2019 Ms Ets Train Mgr 1v1

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Admin Training - 1Admin Training - 1

Overview - getting started withMedusa

ETS supported sites


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Introduction to Medusa ServerIntroduction to Medusa Server

This presentation is a simpleintroduction to Medusa

Server.

The course is for Managers in

centers supported by ETS.

Training covers the skillsnecessary to enable day-to-day operations

Medusa is very easy to

operate and does not re!uireIT knowledge.

This course is Part 1 for Admins and

Managers


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After this courseAfter this course

"E#TE$s %IT& ME'(S)

* 'ownload these slides

* 'ownload the )dmin Manual

* 'ownload the "ustomer Order form

and &andbook

* Identify any documentation you mightneed from the )dmin Manual.

* Ensure you can access your Medusa

* Start training sta+

,OO O(T O$ O,,O% (/ EM)I, in 01

&ours

EM)I, I# 2O($ 3(ESTIO#S to ETScontacts or info4medusabusiness.com

2our Medusa doesn5t needyou in order to continuerunning happily.

6ut you need to makedecisions outlined in this

course and then implement7with our help8.

In order to brief yourselfmore there is a wealth ofdocumentation 9 especiallythe )dmin manual which is

full of checklists.

TASK TASK

mailto:[email protected]:[email protected]


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Who is Who?Who is Who?

Manager9 )ccesses Medusa to monitor use

and answer !uestions

9 Enables 7;provisions


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What canWhat can

“Managers“ do?“Managers“ do?

* Status /age check

9 )ccess support tickets

* $eports

9 See volume usage data for any period

9 See tra=c graphs for any period or company9 See Special tra=c graphs

* Suites 7company8

9 "hange company data enable?disableservice

9 Issue customer ;printable summaries<

* Service Aroups 7plans89 $eview and change the plan for a speci:c

customer

* $eview allocation of /ublic I/s

* Issue &otdesk subscription accounts

* $un diagnostics SO/S including

9 ;%ho is connected<

9 Is it $eally SlowB

* Aet instantaneous view of tra=c on system

'e:ne the role and usethis list if necessary todocument what shouldhappen.

/ractise 9 its easyC

)'MI#S 9 check Managerscan perform thesefunctions. TASK TASK


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Escalating to SupportEscalating to Support)ccess ETS support team

through the icon onMedusa or call the

support or email support

team.

&ave you eDhausted thediagnostics and SO/sB

ollow up tickets - make the

issue a learning opportunity

nowing when to call isimportant.

Ensuring that sta+ haveauthority to call whennecessary prevents

issues becomingproblems.

MaDimising yourknowledge of Medusaminimises your use of

support.

TASK TASK

SS


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THE STATUS PAGETHE STATUS PAGE

Aetting )ccess to Medusa


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o! " Getting Accesso! " Getting Access

to Medusato Medusa

Once you have access

F. /ut the page in your favorites

@. If you want access from home or

a mobile device consider• $egistering with the ETS access

portal 7coming soon8

• $egistering your home I/ address

7long term8

• ,eave your o=ce /" on and useremote desktop 7short term

solution8

Home IP – do www.whatsmyip.org

Start a browser 7IE irefoD any8.

)sk Support for the ;I/< addressor domain of your Medusa.

This is usually a number whichwill look like for eDample

http:!"#1$%#&"

Then enter ;manager< or ;admin<

7all lowercase8 as user togetherwith the password provided.

The menu for ;admin< is longer

than ;manager


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/rovides Gat a glance5 informationand access to routine functions

Status PageStatus Page

Status Information:Green/red lights &

tooltips

ETS Version 1ETS Version 1b

Menu offunctions

Put in faoritesPut in faorites

Multiple T1s etc seenhere

S!itches are alsohere

http://82.68.118.28/http://82.68.118.29/http://82.68.118.29/http://82.68.118.28/


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HOW TH#GS $OE$THOW TH#GS $OE$T

The I#s and O(Ts 9 what happens in your buildingC


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%no! &our $enter%no! &our $enter

Where “#'portantWhere “#'portant

(its Are)(its Are)

Medusa

S!itches

S!itches

S!itches

"omms room

"ompan# $ % oom 1

"ompan# ' %oom(

"ompan# $ % oom )

oom 1*

$nother +loor or $nne,e+loor or $nne,e

Suite '(*1

Suite '(*(

S!itches

Single fibrelin-s

floors/buildings

"af. or"af. or'rea-out'rea-out

"af. or"af. or

'rea-out'rea-out

Meeting / otdes-s

"opier

The"ommsoom

"ommonSerices

0ifi roaming

$ MedusaSuite2 is acompan#3

4rop25 6ac-2 thatcustomer connects to in

office5 eg 17/12

$nd acompan#can be in (8

offices

Medusa speak : A Company is a “Suite” and a “Office” is a “Room”


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InternetInternet

Suite '(*(

Know your Medusa LayoutKnow your Medusa Layout

1 2 3 4 5 6 7 8 9 25

Medusa Serer

*lan S!itch Ports

ISP 1

Neto!ks fo! use!s in eac" company# T"ey can “see” eac" ot"e!s$PCs etc% &ut not any ot"e! company

Internetconnections 9ISP or ETS

proides router

ISP '(

Medusa consists of a dedicated serer5 some V$; s!itches5 anda lot of cables3

Suite '(*1

Medusa'er(er

)lan'witches

InternetInternet


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+our S&ste' should ,e set up as Patchless+our S&ste' should ,e set up as Patchless

If you can* ensure alldrops in o+ces areentered on Medusa

,se ,TI-ITI.'*

M./,'A022.0TI2' for

this screen#

3ou can ask for an.4cel (ersion of this

if you want 5butmedusa is always up

to date6

3ou can 0hange/ropsPorts allocated

to a 'uite (ia the

',IT. MA2A7.M.2T* 8)-A29 option#

Medusa also knowsabout which dropsare in which room


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SU#TE MAAGEMETSU#TE MAAGEMET

)dding a "ustomer 7Suite8


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e! $usto'ere! $usto'er

$hec-list$hec-list

asic 'er(ice without ptions

* #ame and contact details

* O=ces?rooms to occupy

* "heck room ;drops< to see they are on

Medusa9 )dd or delete any drops

* 'elete or $ename suite9 'elete archives data

9 $ename is faster

* Service ,evel ordered 7these are your names for

packages89 Entry

9 /remium

* 'o itC

* /rint or Send P;I2TA-. ',MMA;3

* Then see if there is anything special

9 %ireless9 /ublic I/ setup

9 Special Service ,evel

/reparation is

everything

)n order form is ideal

2ou can do this in

minutes with practise

efer to ne,t eel ifefer to ne,t eel if

"ustomer has e=uipment"ustomer has e=uipment>serers5 routers? or !ants>serers5 routers? or !antsPublic IP3Public IP3

TASK TASK


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One Page $usto'er Manage'entOne Page $usto'er Manage'ent

Most customers @ust plug and go25 but there are adanced functions for all needsMost customers @ust plug and go25 but there are adanced functions for all needs


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Suite Outlet Manage'ent .Patchless/Suite Outlet Manage'ent .Patchless/

0hat do customers plug in toA Soc-ets or 6ac-s30hat do customers plug in toA Soc-ets or 6ac-s3This page changes the function of soc-ets3This page changes the function of soc-ets3

0ill update s!itches 9 do0ill update s!itches 9 doafter last suite change isafter last suite change is

bestbest

0ill find rooms to0ill find rooms toallocateallocate


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One clic- gi0es custo'erOne clic- gi0es custo'er

infor'ationinfor'ation

"ustomers with advanced setups need

con:guration information.

It5s all here 9 by printout or email.


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Lets do it…Lets do it…

ETS Version 1b

http://82.68.118.29/http://82.68.118.29/


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HOTDES%SHOTDES%S

)ny sta+ can add temporary users


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What are Hotdes-sWhat are Hotdes-s

'ummary

* ) hotdesk is a casual user

* F drop many users at di+erenttimes

* &otdesk is a suite so you allocatedrops the same way

* %orks over wirelessJJ

* Subscription based

9 F hour to F year

* $ecords kept

* (sername and password

* $emembers e!uipment 9 only Fuser per subscription

JJ )sk about set upK

)nyone can provide

accounts for &otdesksTASK TASK


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Hotdes-s 1 casualHotdes-s 1 casual

and single usersand single users

Single users can go anywhere 9

and you control them via &otdeskaccounts which are not licensed.

Once logged in Medusa

remembers the user.

t o o l t i p

t o o l t i p


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Hotdes- 2eportingHotdes- 2eporting

%e have data tooK


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2EPO2T#G2EPO2T#G

#ow you need to know what5s happening in your "enter


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2eporting data32eporting data3

)t any time you may need

easy access to di+erent typesof data

,sage data gives you

volume 7M68 data so you can

idnetify heavy users by suite

illing can put numbers on

thisTra+c 7raphs will show

bandwidth by suite views

from L minute to F year

.mail reports 9 sets up the

automatic mailing of reports

and alerts to you.


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o!ume and "andiwdt#o!ume and "andiwdt#

- T#in$ o% &ars and '!anes- T#in$ o% &ars and '!anes

)olume = 8Mileage9* %hen you drive ,)-,as Negas the

distance is always the same

* So it is easy to bill on usage

or the Internet we measure volume asAigabytes 7A6 or Abytes8.

F A6 F Megabytes

Performance = 'peed5andwidth6

* If you want a plane to take o+ youneed a minimum speedK

* Otherwise you don5t Py.

* Some Internet applications need aminimum performance 7or bandwidth8

* It is not easy to !uantify speed overtimeK but we can limit it

or the Internet many applications needa minimum speed. %e measure6andwidth as

kbps kilo bits per secMbps mega bits per sec Fkbps

)andidt"


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(asics of *olu'e and(asics of *olu'e and

Perfor'ancePerfor'anceF A6 of data volume K

downloaded at F Mbps Kwill take @ hours FL minutes

Typical application data rates 5inkbps6

* QF kbps low: radio skype

* F-@ kbps music streaming NoI/

* @-L kbps 2ouTube

* L-@kbps Nideoconferencing.

'o typical use will typicallygenerate:

* $adio > "' 9 FL M6 - R M6 perday or @A6?month

* 2ou Tube 9 FL M6 in F hour

* Nideo 9 M6 or more in F hour

M&ps

4uration of use , band!idth B Volume4uration of use , band!idth B Volume

Time of da#Time of da#

istening to adio 9istening to adio 9 not much band!idth but lots of olumeCnot much band!idth but lots of olumeC

$ ideoconference 9 needs a minimum$ ideoconference 9 needs a minimumperformance % (Mbps for 1 hour Cperformance % (Mbps for 1 hour C


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(ow to read gra)#s(ow to read gra)#s

Medusa Serer

+or ME4DS$:+or ME4DS$:Green is I;Green is I;

'lue is


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Graphs sho!Graphs sho!

Different Ti'eDifferent Ti'e

PeriodsPeriods

ast !ee-ast !ee-

>( hr aerage?>( hr aerage?

ast Monthast Month

ast earast ear

$n# suite or 0$; port has this data$n# suite or 0$; port has this data


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2e'e',er3 Traffic2e'e',er3 Traffic

Manage'ent isManage'ent is

includedincluded

>uality of 'er(ice?Medusa has P;I;ITI.'and -IMIT'

Ad'inistrators " Guaranteed(and!idth

Unique to Medusa

&ustomer s)e*i%ies a +andwidt# t#at is

un*ontended ,uns#ared./0More on Admin *ourse


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*olu'e 4 (illing*olu'e 4 (illing


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2eports and Alerting2eports and Alerting

or instance have the monthly

data forwarded to you on the :rst

day of neDt month.

6ut also get alerts if a customer

eDceeds agreed volume during

month.


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Lets do it…Lets do it…

ETS Version 1b

http://82.68.118.29/http://82.68.118.29/


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D#AGOST#$ UT#5#T#ESD#AGOST#$ UT#5#T#ES

%hen you need to dig deeperK


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DiagnosticsDiagnostics

)"TINE "I$"(ITSIs the Internet 'ownB

ME'(S)"O##E"TIO#S

"heck lights to see who

is plugged in

I#TE$)"EMO#ITO$

%ho is using tra=c$IA&T #O%

Medusa has a range of

tools to discover what5s

happening to customer

tra=c and services.

#ormally your support

team will use these

features.

6ut as your knowledge

grows so you will :nd

these functions easy to

use and helpful too.

eal time changeseal time changes


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Diagnostics 1Diagnostics 1

,and!idth use,and!idth use

'o "ustomer say Internetis S,O%B

$un I#TE$)"E MO#ITO$

$un T$)I" A$)/&S for')2

)re you maDed outB

%as circuit maDed outearlierB

0ho is doing !hat 90ho is doing !hat 9tooltips reeals namestooltips reeals names

$t a glance 9 instantaneous$t a glance 9 instantaneoususe of band!idthuse of band!idth


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$onnections 4$onnections 4

$ircuits$ircuits

022.0TI2'0heck the drop is

* )llocated correctly toSuite

* Someone is connected

A0TI). 0I;0,IT'

* Areen

* ;2< showing


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A ote on u))ortA ote on u))ort

Support 5e0els

1st

!ee! ite e*eie and *oney reuests %rom *ustomers0outine monitoring0

2nd Lee! ite T or T ets u) eri*e )!ans and any s)e*ia! *on%igurations %or

*ustomers0

o!!ows *#e*$!ist o% issues0

:it# 1st Lee! #and!es *a+!ing and )#ysi*a! use o% site0

3rd Lee! T ;

'"L Medusa


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E6T STEPSE6T STEPS

%here do you go nowB

;eed MoreA;eed MoreA


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%no! &our Ser0ices Plans and ho! &ou charge%no! &our Ser0ices Plans and ho! &ou charge

Plan

Parameter

.ntry plan Premium Mega

delu4e

7uaranteed

0harge perworkstation @

B& 1C& 1"& negotiated

)olume Allowance7month

17 "7 D7 unlimited

(er Allowancecharge 7

"C7 none

Plan andwidthMa4 Performancekbps

-imited to DCCkbps shared

-imited to1DCC kbps

shared

,nlimited 'peciEed bycustomer

eg 1CCC kbps,2'HA;./

4o the Serice Plan "ourseC4o the Serice Plan "ourseC

Serice Plan SetupSerice Plan Setup% best done b# ETS% best done b# ETS

%no! Securit&%no! Securit& InternetInternet


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&

The Medusa irewall provides network

security for users.

All users are secure from othercompanies.

All ,sers may securely use acommon ;utility< resource like the

copier.

The default setup is secure from theInternet and needs no e!uipment.

Only adding a Public IP reducessecurity. It allows outside tra=c to

reach the user directly. Therefore

users must provide their own

security

Medusa Serer

Suite '(*1 Suite '(*(

Default7>sers *annot +erea*#ed %rom t#enternet0

Pu,lic #P7>sers *an +erea*#ed %romt#e nternet0

5ocal #P +egins wit# 1?. g 1?0102?01??

Pu,lic #P does not +eginwit# 1?. g 62012102089


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Greater depthGreater depth

This has Fust been ano(er(iew of what Medusadoes#

Other brie:ngs you might

consider

)dmin "ourse

/atchless operation in detail

NoI/ voice integration

Tra=c Management

Service /lan Economics 9boosting revenues through more

services and reducing costsKeep it t"is ayC

@ $!i t %t t#i &@ $!i t %t t#i &


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@our e*$!ist a%ter t#is &ourse@our e*$!ist a%ter t#is &ourse

>uestion 0onsider

Ghos who ;oles Manager functions and Admin


45/46

After this courseAfter this course

* 'ownload these slides

* 'ownload the )dmin Manual

* 'ownload the "ustomer Order form

and &andbook* Identify any documentation you might

need from the )dmin Manual.

* Ensure you can access your Medusa

* Start training sta+

,OO O(T O$ O,,O% (/ EM)I, in 01

&ours

EM)I, I# 2O($ 3(ESTIO#S to ETS

contacts or info4medusabusiness.com

2our Medusa doesn5t needyou in order to continuerunning happily.

6ut you need to makedecisions outlined in thiscourse and then implement

7with our help8.

In order to brief yourselfmore there is a wealth ofdocumentation 9 especiallythe )dmin manual which isfull of checklists.

TASK TASK

More in%ormationMore in%ormation

mailto:[email protected]:[email protected]


46/46

6est to contact ETS

by ticket

or direct to team.

ms ets train mgr 1v1

Documents