mr. s v ya infosys technologies

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Standardization in IT Services Industry

S. V. Subrahmanya, AVP, Infosys Technologies Ltd.



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Agenda

� What is IT Services?

� What are Standards?

� Why are IT Standards required ± role they play?

� Role of technology in IT Services

� Web services standards and SOA standards ± A Case Study

� Enterprise IT standards

� IT infrastructure standards

� Software Engineering Standards

� Distributed Computing Standards

� Summary



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What are IT Services?

� Consulting ± automation and re-engineering of business process

� Development and maintenance of internal applications for business enterprises

� Developing service oriented end-to-end solutions

� Management of IT infrastructure

� Testing services

� Implementation of Enterprise Applications

� Etc.



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Role of Technology on IT services

� People, process and technology

� Software ± Development

± Communication

± Collaboration

± Deployment

± Maintenance

± Administration ± Testing and Validation

± Etc.

� Hardware

± Servers

± Devices

± Security� Networking and communications

± Telecom infrastructure

± LAN, W AN, M AN, WiFi, WiMax, etc.



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What are standards?

� Agreed principles of protocol. Standards are set by committees working under

various trade and international organizations.www.levitonvoicedata.com/learning/glossary.asp

� criteria set as a model or an example to strive to achieve; 2) curriculum

standards are subject-matter benchmarks to measure student academic

achievement.

www.crede.org/tools/glossary.html

� Enables people to communicate, cooperate, interoperate and work in a world

abounding in different languages, needs, context

� Enables better quality

� Enables reliability and obviates chaos



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Why are IT Standards required ± role they play?

� They enable software applications to interoperate

� Software engineering

± They speed up software development and delivery process

� Tools

� Processes

� They enable better management and visibility of IT assets

� They ensure quality of IT product and service

� Collaborative design and development

� Some examples of IT standards follows«



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Web services and SOA standards ± A Case Study

� Service oriented computing enables better visibility of software features as

business relevant ³services´� Enable reuse of legacy application logic in a more accessible way

� Open standards based platform and architecture

� Web services standards

± WSDL

± SOAP

± UDDI ± Etc.

± Around 30 standards created as a joint effort by multiple IT corporations ± IBM, Sun,Oracle, Microsoft, etc.

� Consortiums

± WWW

± OASIS ± WS-I

± IETF

± Etc.



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Enterprise IT Standards

� Enterprise wide thinking about business and IT

� Enterprise Architecture

� Enables enterprise wide

± Scalability of IT infrastructure

± Accountability of IT assets

± Interoperability of multiple internal applications

± Better use of IT assets ± Bridges heterogeneity of platforms and technologies

± Business and IT architecture connection

� Standards and bodies

± TOGAF

± Zachman Framework

± Gartner E A ± Etc.



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IT Infrastructure Standards

� ITIL

± www.itil.co.uk

± the key to managing IT services

± ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT

service management in the world.

± ITIL® provides a cohesive set of best practice, drawn from the public and private

sectors internationally. It is supported by a comprehensive qualifications scheme,

accredited training organisations, and implementation and assessment tools. ± The best practice processes promoted in ITIL® support and are supported by, the

British Standards Institution's standard for IT service Management (BS15000)



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Software Engineering Standards

� Software Engineering Institute ± Carnegie Mellon

± http://www.sei.cmu.edu/

± Architecture evaluation standard / technique ± ATAM

± IT services / infrastructure Cost Benefit Analysis - CBAM

� UML ± from OMG (http://www.omg.org/)

± Design (UML 1.0 and onwards)

± Architecture modeling - UML2.0

� Non-functional requirements (NFRs)� Performance

� Scalability

� Reliability

� Availability

� Fault tolerance

� Etc.

± Standardization needed



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Distributed Computing Standards

� A type of computing in which different components and objects comprising an

application can be located on different computers connected to a network� Predominant standards

± RPC

± COM-DCOM

± CORBA

± J2EE

± .Net

� IT platform standards

± OS standards

� POSIX based

± Database

� SQL92

± Networking

� ISO OSI (TCP/IP, etc.)

± Etc.



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CHALLENGES FOR STANDARDIZATION

� Interoperability Standards in SOA world

� Implementation of risk management frameworks and standards and its effectson the enterprise

� E AI

± Grid Computing

± ESB

� More maturity and implementation of Supply chain standards

± Extended enterprise

± virtual enterprise

± E-commerce

� Services standards

± QoS

± For collaborating with partners and vendors

� Information standards for products and services

� E-Governance



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Thank you!

mr. s v ya infosys technologies

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