moŽnosti pracovnÍho uplatnĚnÍ pro studenty voŠe zlÍn v nĚmeckÉm prostŘedÍ ondřej zikmunda...
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MOŽNOSTI PRACOVNÍHO UPLATNĚNÍ PRO STUDENTY VOŠE
ZLÍN V NĚMECKÉM PROSTŘEDÍOndřej Zikmunda
Recruitment SpecialistGTS Brno s.r.o. – A Lufthansa Company
14.12.2011
Lufthansa GTS Brno - Introduction• Global Tele Sales Brno s.r.o. is a member of GTS Group – A
Lufthansa Company, worldwide network of service centers and 100% daughter company of Deutsche Lufthansa AG.
• Brno is 1 out of 8 centers, which form the global network of GTS Group
Dublin
Melbourne
Peterborough
Berlin
Istanbul
Cape Town
Brno
Shanghai
Employer with a strong background• Concern Deutsche Lufthansa AG
– is an employer for almost 90 000 people– operates in 70 countries and is an owner of more than 270 aircrafts– weekly 12 700 flights and yearly more than 50 mil. passangers
• GTS Group – A Lufthansa Company– is a worldwide employer of almost 1800 people– provides service for 41 markets in 27 different languages– yearly serves over 10 mil. customers
• Global Tele Sales Brno s.r.o – A Lufthansa Company – Has been established in 2005– Currently employs more than 270 people with 30 different nationalities
Portfolio of services• Customer Service Department (cca 180 lidí)
– Provides customer service for Central and Eastern European markets
– Main service clients:
– Deutsche Lufthansa
– Swiss International Air Lines
– Austrian Airlines
– Brussels Airlines
– British Midland Airways
Portfolio of services
• Markets serviced from Brno:
– Germany – Czech and Slovak Republic– Russian speaking countries– Poland– Hungary– Romania– Bulgaria– Serbia and Croatia
Portfolio of services
• Services provided by GTS Brno:
– Reservations, rebooking, irregularities– Travel agencies– Loyalty program Miles and More– Top clients – M&M, HON, SEN– Fulfillment – issueing of tickets– Credit cards payments– Non call tasks – Email, LH.com etc.
Working conditions• Full time employment • Part time employment – available upon agreement, at least 3
months on full time basis due to necessary trainings• Shifts:
- morning shift 6:30-15:00, afternoon shift 14:30-23:00 + 1x monthly also weekend (with additional payment and extra days off)
• Probation period 3 months, termination period 3 months• Paid annual vacation 4 weeks (20 work days)• Employment contract for unlimited period
Training program
• Previous epxerience or praxis not necessary• Full training provided for all positions• Training program is a part of employment
– ( 1st day of training = 1st day of employment)• 3 weeks of theoretical group training in English language• 3 - 4 weeks of practical training in English and German language,
individual form 1 to 1• Final exams at the end of theoretical and practical training - certificate • Costs of training covered by the company – Qualification agreement
Benefits• Modern workplace in center of Brno city
– Spielberk Office Center
• Dynamical and multinational environment
• Employee dicsounts – Restaurants, language schools– Fitness, hotels, car rentals – Travel agencies etc.
Benefits• Contributions for lunch vouchers, language courses and
professional trainings• Discount for airline tickets
– After 6 months of employment– Unlimited for employee and partner, up to 90% by ca 70
companies– Limited for parents and friends, up to 70% by ca 15
companies• Free time activities, team outings, sports, company parties
Development opportunities• Training program on regular basis, upskilling for more difficult and
complex services, crosskilling for various clients.
• Opportunities for business travels abroad (other centers in the GTS Group network or other Lufthansa locations.
• Development program „Focus on you“ for young potentials
• Career opportunities within the whole GTS Group and Lufthansa network
Other information
• Start dates in 2011:– January 2012– March 2012– June 2012– October 2012
• Contacts:Global Tele Sales Brno s.r.o. – A Lufthansa Company– Holandská 1, 639 00, Brno– Tel: +420 515 503 141, Email: [email protected]– WWW.GLOBALTELESALES.CZ
Global Tele Sale Brno
Thank you for attention
Space for your questions...