Damon RapkeProcurement Category Manager

Managing the Risks of A Global Workforce2010 Conference Series

Moving to an integrated Traveller Risk

Management Program

Agenda Pacific Brands Overview Our previous arrangements Reasons for change Goals The new program Implementation Outcomes Questions

3

• Marketer of many Australian icon brandso Underwear, streetwear, workwear, sporting, footwear,

bedding• 7,000 employees, across 7 countries• Our Travel Group includes 9 other ex-PDL companies incl

Ansell, Olex, Repco, L&H Group, Goodyear, etco 400 international travellers and 15 expatso Travel to Asia, US, Europe

Malaysia

Indonesia

Korea

China -Taiping

China - Beijing

Southern China

Fiji

Vietnam

China - Shanghai

Pakistan

Thailand

Bangladesh

Philippines

Global Destinations

United Kingdom

Australia

New Zealand

How we traditionally managed travel risks

• PRIOR TO DEPARTUREo Pre-travel preparation rested with traveller and TMC o Risk assessments based on smartraveller.gov.au o Medical advice / Travel kits provided by Medical Directoro Pre-travel reports used to track employeeso Belief that our travel was low risk & our measures adequate

• EN ROUTE ASSISTANCEo Insurer, Medical Director, Line Manager or me

• ON RETURNo Medical Director / own medico

What triggered our change in thinking…o Loss of Medical Director in Oct 2009 o Clear need to provide better pre-travel preparationo Access to reliable, current safety & medical adviceo En Route Assist reactive only, never fully testedo Help Desk & Travel Portal required o More focus required on expats and families o Response to a pandemic o Access to real time traveller tracking o Travellers unsure who to contact in an emergencyo Too many gaps in our Duty of Care responsibilities

Clearly, our measures had not been adequate and the right level of care was not being provided

Goals

o An end-to-end risk management program which pushed the info outo A program dependent, not person dependent programo Education and protection for our travellerso 24/7/365 assistanceo A scalable program to grow with our needso Program with a simple message – ie ‘just call International SOS’o Auditable compliance reporting to minimise litigious risko A program which encouraged shared DOC responsibility o Peace of mind for employees, SLT, Directors (and me)

We must provide better care for our employees

How the Change became effective…..

o Legal confirmed the obvious - our DOC was lackingo Procurement engaged the market for an outsourced solutiono Solution presented in a Business Case to HR and our

partnerso Quick approval received from all o Implementation period 6 weekso Go live Dec 2009 with a comprehensive program

There is more to do however we think the biggest gaps are now covered

So how does it work…….

TMC transmits booking to ISOS

and Travel Tracker

Travel booked with TMC

Travel Advisory instantly sent to

Traveller

Procurement audits daily ATA non-

compliance reports. Non compliant

travellers chased.

Traveller engages with:o Medical Centreo ISOS Alarm Centreo DFAT Registrationo ISOS Member Card

Traveller departs and contacts ISOS

for any en route assistance

ISOS works with our Insurer where

necessary

Traveller returns. Medical history avail

for follow-up treatment.

Traveller MUST read &

acknowledge Advisory

Implementation of the new programo Communication via global email, Intranet article, jump link to portal o Roadshow and webcasts to key stakeholders o Established solid TMC – International SOS partnership o Data transfers, Travel Advisories, Compliance Reporting tested o Program Champions – HR, Procurement

Outcomes

o Better educated travellers prior to departure – safety, medical, travelo Emergency and non-emergency advice via Alarm Centreso Minimised risk to both employees and companyo Both proactive and reactive 24/7/365 assistanceo A program which is complementary to smartraveller.gov and DFAT

traveller registrationo Appreciative travellerso Unbundling of Insurance and Assist roleso Good Management controls and information

We now have an integrated, traveller risk management program with all goals met

Conclusion

• Better compliance to legislation• Our travellers are now far better prepared• Easy to implement• Solid Compliance reporting • Real time traveller tracking• Peace of Mind

Wish List – automated, pulsing non-compliance reporting

Next steps – medical health checks and records maintenance

Questions?