moving forward… metrics for quality improvement
DESCRIPTION
Moving Forward… Metrics for Quality Improvement. IDOL Metrics Q4 2011 Indiana Department of Labor Division of Quality, Metrics and Statistics. Three Tiers of Measures. The following ten slides are the metrics we report to the Governor and the Office of Management and Budget. - PowerPoint PPT PresentationTRANSCRIPT
Moving Forward…Metrics for Quality Improvement
IDOL METRICS Q4 2011INDIANA DEPARTMENT OF LABOR
DIVISION OF QUALITY, METRICS AND STATISTICS
Three Tiers of Measures• “KPI’s” or Key Performance Indicators are
reported on the Governor’s Dashboard from every agency in the government.
KPI’s
• Program Funding Measures are reported every quarter to the Office of Government Efficiency and Financial Planning to show performance by funding source, whether by federal grants or by state appropriations.
Program Funding
Measures•Other statistics in this report are management statistics for use in managing departmental processes. Some of them look directly at the outputs of work done here at IDOL (like number of inspections), some measure outcomes, and others are items of interest, not entirely under the purview of IDOL, but are effected by our actions and of interest to our staff, like amount of monies collected.
Management Statistics
KEY PERFORMANCE INDICATORS AND PROGRAM FUNDING MEASURES
The following ten slides are the metrics we report to the Governor and the Office of Management and Budget.
These numbers tell the overall story of the Department of Labor (Key Performance Indicators) And
They also demonstrate how our Department is managing the different fund sources for our work (Program Funding Measures).
KPI #1:Non Fatal Occupational Injury and Illness Rate for Indiana
This measures the injury and illness rate per 100 employees in the state of Indiana, as released annually by the federal Bureau of Labor Statistics.The lower the number, the safer Hoosier Workplaces have become.The goal for 2010 was a rate of 4.0.The 2010 rate was released on October 20, 2011. The overall rate was 4.3 per 100 FTE’s.
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 20100.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
4.3
TCIR
Inju
ries a
nd Il
lnes
ses p
er 1
00 w
orke
rs
KPI #2:Percentage of Meritorious Wage Claims and Common Construction Wage Audits which Result in Monetary Recovery
67.6%
89.4%92.4%
69.3%
84.4%
76.7%
86.2%
79.6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Percent of Meritorious Wages RecoveredYearly Average
Target
This metric looks at whether those people who have legitimate claims ever got any of their money as a result of enlisting the help of IDOL’s Wage and Hour Division. It tracks the effectiveness of DOL’s efforts at compliance.
KPI #3:Number of Indiana Occupational Health and Safety (IOSHA) Inspections
234
0
100
200
300
400
500
600
700
800
Q1 '07
Q2 '07
Q3 '07
Q4 '07
Q1 '08
Q2 '08
Q3 '08
Q4 '08
Q1 '09
Q2 '09
Q3 '09
Q4 '09
Q1 '10
Q2 '10
Q3 '10
Q4 '10
Q1 '11
Q2 '11
Q3 '11
Q4 '11
Quarterly Stat (to GEFP) Yearly Average by Quarter
Target per Quarter
We measure how productive our safety and health inspectors and supervisors are in part by how many Hoosier businesses they are able to inspect each quarter.
Inspections are counted as “done” when the compliance officer completes his or her on-site inspection and closing conference at the Hoosier employer being inspected.
The target of 166 each month translates in to an annual total of 2,000 inspections. This also reflects the targets set forth in the federal grant.
Program Funding MetricsKPI’s can double as Program Funding Metrics.
Fund Center Name Program Objective Program IndicatorIOSHA Reduce occupational injuries and
illnesses Non-Fatal occupational injury and Illness rate – Outcome oriented
IOSHA Improve safety through efficient customer service and compliance review
Average lapsed time for inspections with citations – Outcome oriented
Operations, Wage & Hour and Bureau of Child Labor
Enforce employee’s right to lawful wages
Percent of meritorious wage claims and CCW audits resulting in recovery of wages owed – Outcome oriented
Operations, Wage & Hour and Bureau of Child Labor
Enforce Indiana child labor laws through regulation
Number of child labor inspections – Output oriented
Employment of Youth- Bureau of Child Labor
Enforce Indiana child labor laws through education
Number of child labor law training classes conducted – Output oriented
INSafe Improve safety and health through outreach, education and training
Number of safety and health consultations – Output oriented
Bureau of Mines Enhance underground mine safety Number of mine inspections – Output oriented
Research and Statistics (Quality Metrics and Statistics)
Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes
Bureau of Labor Statistics survey return rate – Outcome oriented
OSHA Survey (Quality Metrics and Statistics)
Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes
OSHA Data Initiative return rate – Outcome oriented
Lapsed Time for Inspections with Citations
52
0
10
20
30
40
50
60
70
80
90
Oct-09
Nov-09Dec-09Jan-10Feb-10M
ar-10Apr-10M
ay-10Jun-10Jul-10Aug-10Sep-10O
ct-10Nov-10Dec-10Jan-11Feb-11M
ar-11Apr-11M
ay-11Jun-11Jul-11Aug-11Sep-11O
ct-11Nov-11Dec-11
The time it takes to perform an inspection is the “Lapsed Time”.This metric measures the days it takes, on average, for all IOSHA inspections from which Citations are issued.We count the time from the “Opening Conference” through the “Citation Issued” date.Beginning Q2 2011, we began measuring only those inspections with citations. This results in an increase of average lapsed time.
The method of calculating this was changed in Q2-2011. We now track only inspections from which a citations was issued.
GEFP
Child Labor inspections completedThe Bureau of Child Labor exists to ensure that Hoosier minors are working in safe occupations and that their work hours and practices do not interfere with their education.
The laws enforced by the Bureau are related solely to employees under 18 years of age.
This metric counts the number of Child Labor Inspections done monthly.
GEFP
Q1 2006
Q2 2006
Q3 2006
Q4 2006
Q1 2007
Q2 2007
Q3 2007
Q4 2007
Q1 2008
Q2 2008
Q3 2008
Q4 2008
Q1 2009
Q2 2009
Q3 2009
Q4 2009
Q1 2010
Q2 2010
Q3 2010
Q4 2010
Q1 2011
Q2 2011
Q3 2011
Q4 2011
0
100
200
300
400
500
600
289
TTL Inspections Annual Quarterly AverageTarget
Child Labor Free Trainings
The Bureau of Child Labor offers free training to employers, educators, parents and teens that provides an overview of Indiana’s Child Labor laws. These trainings are offered both live and via teleconference. Enrolling and attending these trainings is entirely voluntary.Four teleconference trainings are scheduled per month.Information about upcoming trainings accompanies each piece of outgoing mail, fax or e-mail that is generated by the Bureau of Child Labor. Inspectors also provide training schedules to employers at the time of inspection.
GEFP
Q1 2008
Q2 2008
Q3 2008
Q4 2008
Q1 2009
Q2 2009
Q3 2009
Q4 2009
Q1 2010
Q2 2010
Q3 2010
Q4 2010
Q1 2011
Q2 2011
Q3 2011
Q4 2011
0
2
4
6
8
10
12
14
16
18
7
Child Labor Training Annual AverageTarget
QuarterlyNumber of INSafe Consultations and Interventions
This metric measures the effectiveness of money spent in INSafe by counting how many on site consultations and interventions are conducted in a quarter.A consultation is a formal safety education experience, tailored to the company who has requested it.An intervention denotes a presentation, group meeting or other type of INSafe meeting from which we advise companies on safety issues.
GEFP
Q1 '06
Q2 '06
Q3 '06
Q4 '06
Q1 '07
Q2 '07
Q3 '07
Q4 '07
Q1 '08
Q2 '08
Q3 '08
Q4 '08
Q1 '09
Q2 '09
Q3 '09
Q4 '09
Q1 '10
Q2 '10
Q3 '10
Q4 '10
Q1 '11
Q2 '11
Q3 '11
Q4 '11
0
50
100
150
200
250
150
Consultations and Interventions Yearly Average (for Qtr.)Target
Number of Coal Mine Inspections
This metric measures the effectiveness of money spent in the Bureau of Mines by counting how many inspections of underground coal mines (surface and underground portions) are conducted in a quarter.
Note: The 2010 target for mine inspections was reduced to ten with the elimination of a mine inspector position.
GEFP
Q1 06
Q2 06
Q3 06
Q4 06
Q1 07
Q2 07
Q3 07
Q4 07
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
0
10
20
30
40
50
60
15
Response Rate for the Survey of Occupational injuries and Illnesses
This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey.
This survey counts how many workers get hurt on-the-job every year.
It is conducted from mid-January to mid-July each year.
The response rate is tracked in process every two weeks.
GEFP
Jan
21, 2
011
Feb
20, 2
011
Mar
22,
201
1
Apr 2
1, 2
011
May
21,
201
1
Jun
20, 2
011
Jul 2
0, 2
011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
97%
Response Rate (SOII) Target
Response Rate and Clean Rate for Indiana and Ohio:OSHA Data Initiative survey (ODI), Final Annual Data
This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey in all of Indiana and parts of Ohio.
“Response rates” are the percent of the sample that returns our survey.“Clean rates” are the returned surveys with all questions on the survey answered.
This survey counts how many workers get hurt on-the-job every year. It is used by federal OSHA to set emphasis programs and targets for “General Inspections”.
The ODI starts in mid-June, when the companies surveyed are sent forms, through October, when all error and collection of data are to be finished.
GEFP
2009 2010 201195.0%
95.5%
96.0%
96.5%
97.0%
97.5%
98.0%
98.5%
99.0%
99.5%
100.0% 100%
99%
100%
99%
ODI Response-Indiana ODI Clean-IndianaODI Response -Ohio ODI Clean -Ohio
Management Statistics
Each Division reports metrics used to manage and measure their effectiveness
INDIANA OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
Compare Monthly Divisional Inspection Totals in IOSHA
Jan-
06
Apr-
06
Jul-0
6
Oct
-06
Jan-
07
Apr-
07
Jul-0
7
Oct
-07
Jan-
08
Apr-
08
Jul-0
8
Oct
-08
Jan-
09
Apr-
09
Jul-0
9
Oct
-09
Jan-
10
Apr-
10
Jul-1
0
Oct
-10
Jan-
11
Apr-
11
Jul-1
1
Oct
-11
0
50
100
150
200
250
63
8
14
Construction General Industry Industrial Hygiene
This chart compares the number of inspections performed by each IOSHA Division by month.The first month of each Quarter is marked.
IOSHA Divisional Inspection Totals: Construction
Q1 2006
Q3 2006
Q1 2007
Q3 2007
Q1 2008
Q3 2008
Q1 2009
Q3 2009
Q1 2010
Q3 2010
Q1 2011
Q3 20110
100
200
300
400
500
600
167
TTL Inspections Annual Quarterly Average
IOSHA Divisional Inspection Totals: General Industry
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
20
40
60
80
100
120
140
160
17
TTL Inspections Annual Quarterly Average
IOSHA Divisional Inspection Totals: Industrial Hygiene
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
10
20
30
40
50
60
70
80
90
100
50
TTL Inspections Annual Quarterly Average
Workplace Deaths Inspected by IOSHA (Quarterly)
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
2
4
6
8
10
12
14
16
18
20
7
18
15
7
Inspected Fatalities Linear TrendlineAnnual Quarterly Average
Fatalities in the workplace are often inspected for possible violations of safety and health standards.Often, IOSHA inspectors are among the first to know and some of the first to respond when a fatal accident occurs.Tracking those inspections gives us insight into the overall safety of Hoosier workplaces.
This Year’s Fatality Inspections by Cause of DeathWe sort and classify the causes of deaths in the workplace.This information helps us educate Hoosier employers so that they can correct life threatening situations in their places of business.
The “Heat Burn” category includes electrocution by IOSHA coding protocols.
The Total IOSHA Inspected Fatalities for 2011 was 47.
Quarterly Totals for 2011:Q1: 7Q2: 18Q3: 15Q4: 7 Assault
Explosion/Fire
Drowned
Asphyxiated
Other
Heat Burn
Struck by Vehicle
Fall
Crushed by Object
0 2 4 6 8 10 12 14 16
0
0
1
2
4
6
9
10
15
Fatal Events Total for 2011: 47
IOSHA Inspection MonthlyLapsed Time, by Division
(Average in Days)O
ct-0
9No
v-09
Dec-
09Ja
n-10
Feb-
10M
ar-1
0Ap
r-10
May
-10
Jun-
10Ju
l-10
Aug-
10Se
p-10
Oct
-10
Nov-
10De
c-10
Jan-
11Fe
b-11
Mar
-11
Apr-
11M
ay-1
1Ju
n-11
Jul-1
1Au
g-11
Sep-
11O
ct-1
1No
v-11
Dec-
11
0
10
20
30
40
50
60
70
80
90
14
Construction General Industry Hygiene
Every IOSHA inspection takes time. This statistics tracks the time needed to perform an inspection from when it was reported or started, to when the hazards have been abated.
Some of this result de-pends on how well IOSHA inspectors and su-pervisors do their jobs, but it also is impacted by the complexity of problems and willingness of em-ployers to keep Hoosier workers safe.
55
52
Lapsed Time forALL IOSHA Inspections with CitationsThe time it takes to perform an inspection is the “Lapsed Time”.This metric measures the time it takes, on average, for all IOSHA inspections from which Citations are issued to be completed.As of Q2 2011, we count the time from the “Opening Conference” through the “Citation Issued” date.
GEFP
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
-
10
20
30
40
50
60
70
54
All IOSHA Lapsed Time
IOSHA Lapsed Time
ConstructionInspection Lapsed Time (Quarterly)
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
10
20
30
40
50
60
70
80
90
56
Average Lapsed Time Annual Quarterly Average
Construction projects are the focus of the Construction Division.Officers here look at scaffolds and trenches, general safety procedures, and other standards that apply to construction sites throughout Indiana.
General IndustryInspection Lapsed Time (Quarterly)
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
10
20
30
40
50
60
70
15
Average Lapsed Time Annual Quarterly Average
General Industry inspections look into safety standards as they apply to manufacturing processes, as well as other industries, like healthcare, professional services, etc. Only Industrial hygiene and construction are excluded.Guardrails and machinery safety devices, the width of aisles for in-house transport and loading dock procedures are typical of the concerns here.
Industrial HygieneInspection Lapsed Time (Quarterly)
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
0
10
20
30
40
50
60
70
80
90
63
Average Lapsed Time Annual Quarterly Average
Industrial Hygiene inspects general environmental standards such as chemical levels, noise levels and air quality.Carbon monoxide, dangerous chemicals used in processes, and combustible dust are some of the hazards that are abated to make Hoosier workers safer in the workplace.
Percentage of Inspections with Violations – ALL IOSHA
Jan-08
Mar-08
May-08
Jul-08Se
p-08
Nov-08Jan-09
Mar-09
May-09
Jul-09Se
p-09
Nov-09Jan-10
Mar-10
May-10
Jul-10Se
p-10
Nov-10Jan-11
Mar-11
May-11
Jul-11Se
p-11
Nov-11
0%
10%
20%
30%
40%
50%
60%
70%
35%
ALL IOSHA Annual Average
Construction Inspections Percentage with Violations
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
8%
Construction % w/Violations Annual Quarterly Average Series3
General Industry Inspections Percentage with Violations (Quarterly)
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0%
10%
20%
30%
40%
50%
60%
70%
35%
General Industry % with Violations Annual AverageSafety National Average
Industrial Hygiene InspectionsPercentage with Violations
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0%
10%
20%
30%
40%
50%
60%
70%
19%
Hygiene % w/Violations Annual Quarterly Average Series3
IOSHA Penalties Paid within 30 Days of Safety OrderQUARTERLY Measures
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
60%
Construction % w/ViolationsAnnual Quarterly Average
Started “Offset Quarter” by which we look at only months that have past 30 days (no in-process monthly figures that need to get revised by design).
Board of Safety Review Statistics
Cases Closed
Q1 2005
Q3 2005
Q1 2006
Q3 2006
Q1 2007
Q3 2007
Q1 2008
Q3 2008
Q1 2009
Q3 2009
Q1 2010
Q3 2010
Q1 2011
Q3 20110
10
20
30
40
50
60
70
80
90
13
BSR Cases Closed Annual Quarterly Average
Number of Pending Cases
Q1
06
Q3
06
Q1
07
Q3
07
Q1
08
Q3
08
Q1
09
Q3
09
Q1
10
Q3
10
Q1
11
Q3
11
0
20
40
60
80
100
120
140
160
180
18
Quarterly Cases Yearly AverageTarget: 40
Whistleblower Cases
Cases Closed
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
5
10
15
20
25
30
13
Whistleblower Cases ClosedAnnual Quarterly Average
Lapsed Time
Q1
2006
Q3
2006
Q1
2007
Q3
2007
Q1
2008
Q3
2008
Q1
2009
Q3
2009
Q1
2010
Q3
2010
Q1
2011
Q3
2011
0.0010.0020.0030.0040.0050.0060.0070.0080.0090.00
100.00
65
Whistleblower Lapsed TimeTarget
WAGE AND HOUR DIVISION
BUREAU OF CHILD LABOR
Child Labor inspections completedThe Bureau of Child Labor exists to ensure that Hoosier minors are working in safe occupations and that their work hours and practices do not interfere with their education.
The laws enforced by the Bureau are related solely to employees under 18 years of age.
This metric counts the number of Child Labor Inspections done monthly.
GEFP
Child Labor Inspections (By Quarter)
Q1 2006
Q2 2006
Q3 2006
Q4 2006
Q1 2007
Q2 2007
Q3 2007
Q4 2007
Q1 2008
Q2 2008
Q3 2008
Q4 2008
Q1 2009
Q2 2009
Q3 2009
Q4 2009
Q1 2010
Q2 2010
Q3 2010
Q4 2010
Q1 2011
Q2 2011
Q3 2011
Q4 2011
0
100
200
300
400
500
600
289
TTL Inspections Annual Quarterly Average Target
Percentage of Child Labor Inspection with ViolationsBy Quarter
Q1 2009
Q2 2009
Q3 2009
Q4 2009
Q1 2010
Q2 2010
Q3 2010
Q4 2010
Q1 2011
Q2 2011
Q3 2011
Q4 2011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
54% 54% 52% 50%54%
58%53%
49%43% 43%
55%48%
Percent Child Labor Inspections with Violations Annual Quarterly Average
Quarterly Percentage of Child Labor Penalties Paid in 60 Days or less
Q1 2009
Q2 2009
Q3 2009
Q4 2009
Q1 2010
Q2 2010
Q3 2010
Q4 2010
Q1 2011
Q2 2011
Q3 2011
Q4 2011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
97%
Penalty Paid In 60 Days Linear (Penalty Paid In 60 Days)Annual Quarterly Average Target
The Bureau of Child Labor assesses civil monetary penalties for violations of the child labor laws. An employer may request a “Petition for Review” within 30 days of receiving the notice of penalties. If a petition is not filed, the penalty becomes immediately due and payable.
Penalties not paid within 45 days are submitted to the Indiana Office of the Attorney General for collection.
Wage Claims and Common Construction Wage
BY QUARTERNumber of Wage ClaimsReceived
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
100
200
300
400
500
600
700
463419.5
377.75
489
395.5
Wage Claims Received Annual Average (by Quarters)
BY QUARTERWage ClaimsLapsed Time
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0.0
50.0
100.0
150.0
200.0
250.0
300.0
65.7
Average Lapse Time Linear (Average Lapse Time)
Annual Quarterly Average of Averages Target
This measures the days it takes for a Wage Claim to be processed and resolved.
Meritorious Wage ClaimsPaid to Workers
Jan-
09
Apr-
09
Jul-0
9
Oct
-09
Jan-
10
Apr-
10
Jul-1
0
Oct
-10
Jan-
11
Apr-
11
Jul-1
1
Oct
-11
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
66.7%
Annual Average Target
A claim where an Indiana Department of Labor Wage Claim Specialist is able to determine that wages are indeed owed to the claimant is considered “meritorious.”This measures the rate of collection for meritorious claims.
The measure is combined with the percentage of meritorious CCW audits to become the Wage and Hour Division KPI (Key Performance Indicator).
GEFP
CCW Wage Scale Audits Closed
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
5
10
15
20
25
30
35
40
65
27
9
4 45
0
35
32
2
12
CCW Audits Closed Annual Average Target
If a person who is working on a project covered by the Indiana Common Construction Wage Act feels that he/she has not been paid in accordance with the wage scale adopted for that project, the individual may file a complaint with the Indiana Department of Labor. A Common Construction Wage Field Auditor will then request records from the employer and determine whether the employee was paid in accordance with the Act.
This measures the number of audits closed each quarter for whatever reason.
CCWPercentage of Meritorious Audits with Wages Paid
Q1 2008
Q2 2008
Q3 2008
Q4 2008
Q1 2009
Q2 2009
Q3 2009
Q4 2009
Q1 2010
Q2 2010
Q3 2010
Q4 2010
Q1 2011
Q2 2011
Q3 2011
Q4 2011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
16%
57%
33%
80%75%
44%
0% 0%
50%
0%
67%
0% 0% 0%
CCW: Merit Audits with Wages Paid Annual average Target
If it is found that an employee was not paid in accordance with the scale adopted under the Common Construction Wage Act, the audit is determined to be “meritorious.”
If the employee receives any restitution, wages are considered “paid.”We then count those audits against those that are not paid.
This metric and the metric “Meritorious Wage Claims Paid” are combined as one of our KPI’s, or Key Performance Indicators.
Labels on data are here to indicate the existence of months with no incoming meritorious audits, or no payment on those that are meritorious.
INSafe Division
BY QUARTERINSafe Consultations
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
50
100
150
200
250
110
INSafe Consulations Annual Quarterly AverageTarget
INSafe is the “education” arm of IOSHA compliance. Consultations involve assisting Hoosier companies with compliance in meeting OSHA standards through cooperative agreements, education and training.
GEFP
INSafe Lapsed Time for Consultations (Quarterly)
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
50
100
150
200
250
300
350
7767
120
Average Lapsed Time Annual Quarterly Average Target
INSafe Consultations and Interventions (Quarterly)
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
Q3
2007
Q4
2007
Q1
2008
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0
50
100
150
200
250
150
TTL Consultation and InterventionsAnnual Quarterly Average
Interventions are recorded interactions with Hoosier employers, employees, professional groups, trade associations and union organizations.
Interventions differ from an onsite consultation because they do not include a comprehensive look inside a plant or construction site.
These include outreach, certain trainings and public speeches.
GEFP
BUREAU OF MINES (BOM)ANDDIVISION OF QUALITY, METRICS AND STATISTICS (QMS)
Bureau of MinesInspections Done
Q1 2006
Q2 2006
Q3 2006
Q4 2006
Q1 2007
Q2 2007
Q3 2007
Q4 2007
Q1 2008
Q2 2008
Q3 2008
Q4 2008
Q1 2009
Q2 2009
Q3 2009
Q4 2009
Q1 2010
Q2 2010
Q3 2010
Q4 2010
Q1 2011
Q2 2011
Q3 2011
Q4 20110
10
20
30
40
50
60
15
Number of Mines Inspected Annual AverageTarget
The Bureau of Mines is required by law to inspect every underground mine in Indiana at least once a quarter.
GEFP
Bureau of Mines Percent of Inspections with Violations
Q2
2008
Q3
2008
Q4
2008
Q1
2009
Q2
2009
Q3
2009
Q4
2009
Q1
2010
Q2
2010
Q3
2010
Q4
2010
Q1
2011
Q2
2011
Q3
2011
Q4
2011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
60.0%
Percent Inspections with ViolationsAnnual Average
This metric tracks the percentage of mine inspections with recorded violations upon inspection.
BOM: Certifications IssuedQ
4 08
Q1
09Q
2 09
Q3
09Q
4 09
Q1
10Q
2 10
Q3
10Q
4 10
Q1
11Q
2 11
Q3
11Q
4 11
0
10
20
30
40
50
60Per Quarter Certifications
Mine Foreman
Mine Examiner
Shot Firer
Hoisting Engineer
Belt Examiner
Took Test Passed0
5
10
15
20
25
30
35
This Quarter, by skill
Mine ForemanMine ExaminerShot FirerHoisting En-gineerBelt Examiner
Response Rate for the Survey of Occupational injuries and Illnesses
This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey.
This survey counts how many workers get hurt on-the-job every year.
It is conducted from mid-January to mid-July each year.
The response rate is tracked in process every two weeks.
GEFP
Jan
21, 2
011
Feb
20, 2
011
Mar
22,
201
1
Apr 2
1, 2
011
May
21,
201
1
Jun
20, 2
011
Jul 2
0, 2
011
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
97%
Response Rate (SOII) Target
Response Rate and Clean Rate for Indiana and Ohio:OSHA Data Initiative survey (ODI), Final Annual Data
This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey in all of Indiana and parts of Ohio.
“Response rates” are the percent of the sample that returns our survey.“Clean rates” are the returned surveys with all questions on the survey answered.
This survey counts how many workers get hurt on-the-job every year. It is used by federal OSHA to set emphasis programs and targets for “General Inspections”.
The ODI starts in mid-June, when the companies surveyed are sent forms, through October, when all error and collection of data are to be finished.
GEFP
2009 2010 201195.5%
96.0%
96.5%
97.0%
97.5%
98.0%
98.5%
99.0%
99.5%
100.0% 100%
99%
100%
99%
ODI Response-Indiana ODI Clean-IndianaODI Response -Ohio ODI Clean -Ohio
OPERATIONS
Operations : Total Mileage By Month
This graph shows our total mileage from fleet, personal and rental cars used during the time period.The first month of every quarter is labeled.You can easily see the trend for our total mileage, as we conserve tax dollars.
Jan-
06
Apr-
06
Jul-0
6
Oct
-06
Jan-
07
Apr-
07
Jul-0
7
Oct
-07
Jan-
08
Apr-
08
Jul-0
8
Oct
-08
Jan-
09
Apr-
09
Jul-0
9
Oct
-09
Jan-
10
Apr-
10
Jul-1
0
Oct
-10
Jan-
11
Apr-
11
Jul-1
1
Oct
-11
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
25,372
TOTAL Mileage Annual TOTAL Average
Operations Total MileageStacked by Category
Jan-
06
Apr-
06
Jul-0
6
Oct
-06
Jan-
07
Apr-
07
Jul-0
7
Oct
-07
Jan-
08
Apr-
08
Jul-0
8
Oct
-08
Jan-
09
Apr-
09
Jul-0
9
Oct
-09
Jan-
10
Apr-
10
Jul-1
0
Oct
-10
Jan-
11
Apr-
11
Jul-1
1
Oct
-11
0
10000
20000
30000
40000
50000
60000
70000
80000
00
0
Rental Mileage Fleet MileageReimbursed Mileage
This counts the miles driven by fleet cars and adds the number of reimbursed miles from employee owned cars.Fleet travel is cheaper, so both the total miles and the “personal” or “reimbursed miles” should be going down.
This graph shows our “fleet” mileage, stacked on “personal” mileage, and those on “rental mileage”.
The first month of every quarter is labeled
You can easily see the trend for our total mileage, as we conserve tax dollars.
Reimbursed Miles and Fleet Miles
Jan-
06Ap
r-06
Jul-0
6O
ct-0
6Ja
n-07
Apr-
07Ju
l-07
Oct
-07
Jan-
08Ap
r-08
Jul-0
8O
ct-0
8Ja
n-09
Apr-
09Ju
l-09
Oct
-09
Jan-
10Ap
r-10
Jul-1
0O
ct-1
0Ja
n-11
Apr-
11Ju
l-11
Oct
-11
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
Fleet Mileage Linear (Fleet Mileage)Reimbursed Mileage Linear (Reimbursed Mileage)
Here we can see the trend that much of our “personal” or reimbursed miles have accounted for the overall trend of lower total mileage for IDOL.
The trend for fleet mileage to increase at a rate slower than our personal mileage indicates cheaper costs to the Department of Labor overall (fleet usage is cheaper than reimbursement costs).
The first month of every quarter is labeled.
Percentage of Total Miles that are Reimbursed
Mon
thM
ar-0
6Ju
n-06
Sep-
06De
c-06
Mar
-07
Jun-
07Se
p-07
Dec-
07M
ar-0
8Ju
n-08
Sep-
08De
c-08
Mar
-09
Jun-
09Se
p-09
Dec-
09M
ar-1
0Ju
n-10
Sep-
10De
c-10
Mar
-11
Jun-
11Se
p-11
Dec-
11
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
53%
Percent Personal miles
This measures the percentage of total miles for which we reimburse.
As we cut travel to the essentials for IDOL, we see that the different rates of change affect this percentage.
The first month of every quarter is labeled.
Using Benchmark Jan-06, Total Mileage
Jan-
06Ap
r-06
Jul-0
6O
ct-0
6Ja
n-07
Apr-
07Ju
l-07
Oct
-07
Jan-
08Ap
r-08
Jul-0
8O
ct-0
8Ja
n-09
Apr-
09Ju
l-09
Oct
-09
Jan-
10Ap
r-10
Jul-1
0O
ct-1
0Ja
n-11
Apr-
11Ju
l-11
Oct
-110%
20%
40%
60%
80%
100%
120%
41%
0%
Total to Jan '06 Personal to Jan '06
This graph shows the overall decline in mileage compared to Jan 2006.We can easily see the decline over time of the total and of reimbursed mileage.
The first month of every quarter is labeled.