moving forward… metrics for quality improvement · kpi #1: non fatal occupational injury ......

Moving Forward… Metrics for Quality Improvement

Three Tiers of Measures

• “KPI’s” or Key Performance Indicators are reported on the Governor’s Dashboard from every agency in the government.

KPI’s

• Program Funding Measures are reported every quarter to the Office of Government Efficiency and Financial Planning to show performance by funding source, whether by federal grants or by state appropriations.

Program Funding

Measures

•Other statistics in this report are management statistics for use in managing departmental processes. Some of them look directly at the outputs of work done here at IDOL (like number of inspections), some measure outcomes, and others are items of interest, not entirely under the purview of IDOL, but are effected by our actions and of interest to our staff, like amount of monies collected.

Management Statistics

2

KEY PERFORMANCE INDICATORS AND PROGRAM FUNDING MEASURES

The following ten slides are the metrics we report to the Governor and the Office of Management and Budget. These numbers tell the overall story of the Department of Labor (Key Performance Indicators) And They also demonstrate how our Department is managing the different fund sources for our work (Program Funding Measures).

3

KPI #1: Non Fatal Occupational Injury and Illness Rate for Indiana

This measures the injury and illness rate per 100 employees in the state of Indiana, as released annually by the federal Bureau of Labor Statistics.

The lower the number, the safer Hoosier Workplaces have become.

The goal for 2010 was a rate of 4.0.

The 2010 rate was released on October 20, 2011. The overall rate was 4.3 per 100 FTE’s.

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

TCIR 9.5 9.0 8.2 8.0 7.6 7.4 6.8 6.2 6.2 5.8 5.5 5.2 4.9 4.3 4.3

4.3

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

10.0

Inju

ries

and

Illn

esse

s pe

r 100

wor

kers

TCIR

4

KPI #2: Percentage of Meritorious Wage Claims and Common Construction Wage Audits which Result in Monetary Recovery

67.6%

89.4%92.4%

69.3%

84.4%

76.7%

86.2%

79.6%

85.2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1

10

Q2

10

Q3

10

Q4

10

Q1

11

Q2

11

Q3

11

Q4

11

Q1

12

Percent of Meritorious Wages Recovered Yearly Average Target

This metric looks at whether those people who have legitimate claims ever got any of their money as a result of enlisting the help of IDOL’s Wage and Hour Division. It tracks the effectiveness of DOL’s efforts at compliance.

5

KPI #3: Number of Indiana Occupational Health and Safety (IOSHA) Inspections

335

0

100

200

300

400

500

600

700

800

Q1 '07

Q2 '07

Q3 '07

Q4 '07

Q1 '08

Q2 '08

Q3 '08

Q4 '08

Q1 '09

Q2 '09

Q3 '09

Q4 '09

Q1 '10

Q2 '10

Q3 '10

Q4 '10

Q1 '11

Q2 '11

Q3 '11

Q4 '11

Q1 '12

Quarterly Stat (to GEFP) Yearly Average by Quarter

Target per Quarter

We measure how productive our safety and health inspectors and supervisors are in part by how many Hoosier businesses they are able to inspect each quarter.

Inspections are counted as “done” when the compliance officer completes his or her on-site inspection and closing conference at the Hoosier employer being inspected.

The target of 166 each month translates in to an annual total of 2,000 inspections. This also reflects the targets set forth in the federal grant.

6

Program Funding Metrics KPI’s can double as Program Funding Metrics.

Fund Center Name Program Objective Program Indicator IOSHA Reduce occupational injuries and

illnesses Non-Fatal occupational injury and Illness rate – Outcome oriented

IOSHA Improve safety through efficient customer service and compliance review

Average lapsed time for inspections with citations – Outcome oriented

Operations, Wage & Hour and Bureau of Child Labor

Enforce employee’s right to lawful wages

Percent of meritorious wage claims and CCW audits resulting in recovery of wages owed – Outcome oriented

Operations, Wage & Hour and Bureau of Child Labor

Enforce Indiana child labor laws through regulation

Number of child labor inspections – Output oriented

Employment of Youth- Bureau of Child Labor

Enforce Indiana child labor laws through education

Number of child labor law training classes conducted – Output oriented

INSafe Improve safety and health through outreach, education and training

Number of safety and health consultations – Output oriented

Bureau of Mines Enhance underground mine safety Number of mine inspections – Output oriented

Research and Statistics (Quality Metrics and Statistics)

Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes

Bureau of Labor Statistics survey return rate – Outcome oriented

OSHA Survey (Quality Metrics and Statistics)

Produce reliable and clean data to measure IOSHA and INSafe safety and health outcomes

OSHA Data Initiative return rate – Outcome oriented

7

Lapsed Time for Inspections with Citations

The time it takes to perform an inspection is the “Lapsed Time”. This metric measures the days it takes, on average, for all IOSHA inspections from which Citations are issued. We count the time from the “Opening Conference” through the “Citation Issued” date. Beginning Q2 2011, we began measuring only those inspections with citations. This results in an increase of average lapsed time. The method of calculating this was changed in Q2-2011. We now track only inspections from which a citations was issued.

GEFP

49

-

10.00

20.00

30.00

40.00

50.00

60.00

70.00

80.00

Oct-09

Dec-09

Feb-10

Apr-10

Jun-10

Aug-10

Oct-10

Dec-10

Feb-11

Apr-11

Jun-11

Aug-11

Oct-11

Dec-11

Feb-12

8

Child Labor inspections completed

The Bureau of Child Labor exists to ensure that Hoosier minors are working in safe occupations and that their work hours and practices do not interfere with their education.

The laws enforced by the Bureau are related solely to employees under 18 years of age.

This metric counts the number of Child Labor Inspections done monthly and then sums them for the quarter.

GEFP

279

0

100

200

300

400

500

600

Q1 '06

Q2 '06

Q3 '06

Q4 '06

Q1 '07

Q2 '07

Q3 '07

Q4 '07

Q1 '08

Q2 '08

Q3 '08

Q4 '08

Q1 '09

Q2 '09

Q3 '09

Q4 '09

Q1 '10

Q2 '10

Q3 '10

Q4 '10

Q1 '11

Q2 '11

Q3 '11

Q4 '11

Q1'12

Child Labor Inspections Average Target

9

Child Labor Free Trainings

The Bureau of Child Labor offers free training to employers, educators, parents and teens that provides an overview of Indiana’s Child Labor laws. These trainings are offered both live and via teleconference. Enrolling and attending these trainings is entirely voluntary.

Four teleconference trainings are scheduled per month.

Information about upcoming trainings accompanies each piece of outgoing mail, fax or e-mail that is generated by the Bureau of Child Labor. Inspectors also provide training schedules to employers at the time of inspection.

GEFP

7

0

2

4

6

8

10

12

14

16

18

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Child Labor Training Annual Average Target

10

Quarterly Number of INSafe Consultations

This metric measures the effectiveness of money spent in INSafe by counting how many on site consultations and interventions are conducted in a quarter.

A consultation is a formal safety education experience, tailored to the company who has requested it.

GEFP

128

0

50

100

150

200

250

Q1 '06

Q2 '06

Q3 '06

Q4 '06

Q1 '07

Q2 '07

Q3 '07

Q4 '07

Q1 '08

Q2 '08

Q3 '08

Q4 '08

Q1 '09

Q2 '09

Q3 '09

Q4 '09

Q1 '10

Q2 '10

Q3 '10

Q4 '10

Q1 '11

Q2 '11

Q3 '11

Q4 '11

Q1 '12

Consultations Yearly Average (for Qtr.) Target

11

Number of Coal Mine Inspections

This metric measures the effectiveness of money spent in the Bureau of Mines by counting how many inspections of underground coal mines (surface and underground portions) are conducted in a quarter.

Note: The 2010 target for mine inspections was reduced to ten with the elimination of a mine inspector position.

GEFP

21

0

10

20

30

40

50

60

Q1 06

Q2 06

Q3 06

Q4 06

Q1 07

Q2 07

Q3 07

Q4 07

Q1 08

Q2 08

Q3 08

Q4 08

Q1 09

Q2 09

Q3 09

Q4 09

Q1 10

Q2 10

Q3 10

Q4 10

Q1 11

Q2 11

Q3 11

Q4 11

Q1 12

12

Response Rate for the Survey of Occupational injuries and Illnesses

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey. This survey counts how many workers get hurt on-the-job every year. It is conducted from mid-January to mid-July each year. We report the number to the GEFP on a yearly basis, when the survey is finished. At IDOL, the response rate is tracked in process every two weeks, as it is recorded here.

GEFP

22.5%

35.4%

43.0%

49.1% 53.7%

61.0%

67.2% 69.9%

71.9%

92%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jan

31, 2

012

Feb

07, 2

012

Feb

14, 2

012

Feb

21, 2

012

Feb

28, 2

012

Mar

06,

201

2

Mar

13,

201

2

Mar

20,

201

2

Mar

27,

201

2

Response Rate (SOII) Target 13

Response Rate and Clean Rate for Indiana and Ohio: OSHA Data Initiative survey (ODI), Final Annual Data

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey in all of Indiana and parts of Ohio. “Response rates” are the percent of the sample that returns our survey. “Clean rates” are the returned surveys with all questions on the survey answered. This survey counts how many workers get hurt on-the-job every year. It is used by federal OSHA to set emphasis programs and targets for “General Inspections”. The ODI starts in mid-June, when the companies surveyed are sent forms, through October, when all error and collection of data are to be finished. We report the yearly finished rate to the GEFP for four quarters.

GEFP

100%

99

%

100%

99

%

95.5%

96.0%

96.5%

97.0%

97.5%

98.0%

98.5%

99.0%

99.5%

100.0%

2009 2010 2011

ODI Response-Indiana ODI Clean-Indiana

ODI Response -Ohio ODI Clean -Ohio

14

Management Statistics

Each Division reports metrics used to manage and measure their effectiveness

CUSTOMER SERVICE SURVEYS

The following graphs show the responses we get from our customer surveys for ALL IDOL and also for each Division that uses the standard form.

The forms have five categories scored from a low (“poor”) of zero to a high (“excellent”) of 4. A 20 is a perfect score.

16

All IDOL Customer Survey Responses

204

170

268

91

10

81

119

47

92

0

50

100

150

200

250

300

Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1

2010 2011 2012

Total Surveys by Quarter

Total

19.2

18.8

17.9

18.6

19.2 19.3

19.0 18.9 19.0

16.5

17

17.5

18

18.5

19

19.5

20


2010 2011 2012

Average Total Score: All IDOL

17

Divisional Scores, by year

• Our Divisions with external contacts use Customer Surveys to monitor how the public is reacting to our services

• The Bureau of Child Labor, and INSafe do not use the standard form, preferring a more detailed form for their employees – Some forms from Child labor

are used when inspectors are out in the field

17.6

3

20.0

0

19.1

4

17.5

2

19.2

6

18.7

3

18.9

7

19.0

6

19.5

0

20.0

0

18.0

0 18.8

8 19.7

2

18.7

0

16.00

16.50

17.00

17.50

18.00

18.50

19.00

19.50

20.00

Bure

au o

f Min

es

Child

labo

r

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

Child

labo

r

IOSH

A

QM

S

Wag

e an

d H

our

2010 2011 2012

Average Total Score by Year and Division

18

Total Customer Surveys, by quarter and division

0

20

40

60

80

100

120

140

Bure

au o

f Min

es

Child

labo

r

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

Child

labo

r

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

Child

labo

r

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

IOSH

A

QM

S

Wag

e an

d H

our

IOSH

A

QM

S

Wag

e an

d H

our

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

IOSH

A

QM

S

Wag

e an

d H

our

Bure

au o

f Min

es

Child

labo

r

IOSH

A

QM

S

Wag

e an

d H

our


2010 2011 2012

Total Surveys, by Quarter, by Division

Total

19

INDIANA OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION

20

Compare Monthly Divisional Inspection Totals in IOSHA

26

13

24

0

50

100

150

200

250

Jan-

06

Apr

-06

Jul-0

6

Oct

-06

Jan-

07

Apr

-07

Jul-0

7

Oct

-07

Jan-

08

Apr

-08

Jul-0

8

Oct

-08

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Construction General Industry Industrial Hygiene

This chart compares the number of inspections performed by each IOSHA Division by month.

The first month of each Quarter is marked.

21

IOSHA Quarterly Divisional Inspection Totals: Construction

219

0

100

200

300

400

500

600

Q1

2006

Q

2 20

06

Q3

2006

Q

4 20

06

Q1

2007

Q

2 20

07

Q3

2007

Q

4 20

07

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012

TTL Inspections Annual Quarterly Average

22

IOSHA Quarterly Divisional Inspection Totals: General Industry

44

0

20

40

60

80

100

120

140

160

Q1

2006

Q

2 20

06

Q3

2006

Q

4 20

06

Q1

2007

Q

2 20

07

Q3

2007

Q

4 20

07

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012


23

IOSHA Quarterly Divisional Inspection Totals: Industrial Hygiene

72

0

10

20

30

40

50

60

70

80

90

100

Q1

2006

Q

2 20

06

Q3

2006

Q

4 20

06

Q1

2007

Q

2 20

07

Q3

2007

Q

4 20

07

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012


24

Workplace Deaths Inspected by IOSHA (Quarterly) 18

15

7

5

0

2

4

6

8

10

12

14

16

18

20

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Inspected Fatalities Annual Quarterly Average Linear Trendline

Fatalities in the workplace are often inspected for possible violations of safety and health standards.

Often, IOSHA inspectors are among the first to know and some of the first to respond when a fatal accident occurs.

Tracking those inspections gives us insight into the overall safety of Hoosier workplaces.

25

This Year’s Fatality Inspections by Cause of Death

We sort and classify the causes of deaths in the workplace.

This information helps us educate Hoosier employers so that they can correct life threatening situations in their places of business.

The Total IOSHA Inspected Fatalities for 2011 was 47.

1

2

2

0 1 2 3

Fall

Crushed: Object

Struck: Object

IOSHA Inspected Fatal Events: 2012

26

IOSHA Inspection Monthly Lapsed Time, by Division

(Average in Days)

March 2012: 55 Industrial Hygiene 49 ALL IOSHA 47 Construction 42 Industrial Safety

47

0

20

40

60

80

100

Jan-08 Jan-09 Jan-10 Jan-11 Jan-12

Construction

Construction

42

0

20

40

60

80

100


Industry- Safety

Industry Lapsed Time

55

0

20

40

60

80

100


Industry- Hygiene

HygLspd

49

0

20

40

60

80

100


ALL IOSHA

ALL-Lspd

Lapsed Time for ALL IOSHA Inspections with Citations

The time it takes to perform an inspection is the “Lapsed Time”.

This metric measures the time it takes, on average, for all IOSHA inspections from which Citations are issued to be completed.

As of Q2 2011, we count the time from the “Opening Conference” through the “Citation Issued” date.

GEFP

42

-

10

20

30

40

50

60

70

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

All IOSHA Lapsed Time

ALL IOSHA Lapsed Time

28

Construction Inspection Lapsed Time (Quarterly)

41

0

10

20

30

40

50

60

70

80

90

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Average Lapsed Time Annual Quarterly Average

Construction projects are the focus of the Construction Division.

Officers here look at scaffolds and trenches, general safety procedures, and other standards that apply to construction sites throughout Indiana.

29

General Industry Inspection Lapsed Time (Quarterly)

44

0

10

20

30

40

50

60

70

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012


General Industry inspections look into safety standards as they apply to manufacturing processes, as well as other industries, like healthcare, professional services, etc. Only Industrial hygiene and construction are excluded.

Guardrails and machinery safety devices, the width of aisles for in-house transport and loading dock procedures are typical of the concerns here.

30

Industrial Hygiene Inspection Lapsed Time (Quarterly)

46

0

10

20

30

40

50

60

70

80

90

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012


Industrial Hygiene inspects general environmental standards such as chemical levels, noise levels and air quality.

Carbon monoxide, dangerous chemicals used in processes, and combustible dust are some of the hazards that are abated to make Hoosier workers safer in the workplace.

31

Percentage of Inspections with Violations – ALL IOSHA

19%

0%

10%

20%

30%

40%

50%

60%

70%

Jan-

08

Mar

-08

May

-08

Jul-0

8

Sep-

08

Nov

-08

Jan-

09

Mar

-09

May

-09

Jul-0

9

Sep-

09

Nov

-09

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep-

10

Nov

-10

Jan-

11

Mar

-11

May

-11

Jul-1

1

Sep-

11

Nov

-11

Jan-

12

Mar

-12

ALL IOSHA Annual Average

32

Construction Inspections Percentage with Violations

17%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90% Q

1 20

08

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Construction % w/Violations Annual Quarterly Average National Average

33

General Industry Inspections Percentage with Violations (Quarterly)

59%

0%

10%

20%

30%

40%

50%

60%

70%

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

General Industry % with Violations Annual Average Safety National Average

34

Industrial Hygiene Inspections Percentage with Violations

26%

0%

10%

20%

30%

40%

50%

60%

70%

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Hygiene % w/Violations Annual Quarterly Average Target

35

IOSHA Penalties Paid within 30 Days of Safety Order QUARTERLY Measures

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012

IOSHA Percent with Violations

Annual Quarterly Average

51%

Started “Offset Quarter” by which we look at only months that have past 30 days (no in-process monthly figures that need to get revised by design).

36

Board of Safety Review Statistics

Cases Closed

3

0

10

20

30

40

50

60

70

80

Q1

2005

Q3

2005

Q1

2006

Q3

2006

Q1

2007

Q3

2007

Q1

2008

Q3

2008

Q1

2009

Q3

2009

Q1

2010

Q3

2010

Q1

2011

Q3

2011

Q1

2012

BSR Cases Closed Annual Quarterly Average

Number of Pending Cases

19

0

20

40

60

80

100

120

140

160

Q1

06

Q3

06

Q1

07

Q3

07

Q1

08

Q3

08

Q1

09

Q3

09

Q1

10

Q3

10

Q1

11

Q3

11

Q1

12

Quarterly Cases Yearly Average Target: 40

37

Whistleblower Cases

Cases Closed

13

0

5

10

15

20

25

30

Q1

2006

Q3

2006

Q1

2007

Q3

2007

Q1

2008

Q3

2008

Q1

2009

Q3

2009

Q1

2010

Q3

2010

Q1

2011

Q3

2011

Q1

2012

Whistleblower Cases Closed

Annual Quarterly Average

Lapsed Time

67

0

10

20

30

40

50

60

70

80

90

100

Q1

2006

Q3

2006

Q1

2007

Q3

2007

Q1

2008

Q3

2008

Q1

2009

Q3

2009

Q1

2010

Q3

2010

Q1

2011

Q3

2011

Q1

2012

Whistleblower Lapsed Time Target

38

WAGE AND HOUR DIVISION

39

BUREAU OF CHILD LABOR

40

Child Labor inspections completed

The Bureau of Child Labor exists to ensure that Hoosier minors are working in safe occupations and that their work hours and practices do not interfere with their education.

The laws enforced by the Bureau are related solely to employees under 18 years of age.

This metric counts the number of Child Labor Inspections done monthly.

Our new 2012 Target is 255 inspections per quarter

GEFP

279

0

100

200

300

400

500

600

Q1

2006

Q3

2006

Q1

2007

Q3

2007

Q1

2008

Q3

2008

Q1

2009

Q3

2009

Q1

2010

Q3

2010

Q1

2011

Q3

2011

Q1

2012

TTL Inspections Annual Quarterly Average Target

41

Percentage of Child Labor Inspection with Violations By Quarter

54% 54% 52% 50% 54%

58% 53%

49% 43% 43%

55% 48%

45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Percent Child Labor Inspections with Violations Annual Quarterly Average

42

Quarterly Percentage of Child Labor Penalties Paid in 60 Days or less

The Bureau of Child Labor assesses civil monetary penalties for violations of the child labor laws. An employer may request a “Petition for Review” within 30 days of receiving the notice of penalties. If a petition is not filed, the penalty becomes immediately due and payable.

Penalties not paid within 45 days are submitted to the Indiana Office of the Attorney General for collection.

96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Penalty Paid In 60 Days Target Linear (Penalty Paid In 60 Days)

43

Wage Claims and Common Construction Wage

BY QUARTER Number of Wage Claims Received

509

0

100

200

300

400

500

600

700

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Wage Claims Received Annual Average (by Quarters)

46

Wage Claims Lapsed Time BY QUARTER

57

0.0

50.0

100.0

150.0

200.0

250.0

300.0

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Average Lapse Time Annual Quarterly Average of Averages

Target Linear (Average Lapse Time)

This measures the days it takes for a Wage Claim to be processed and resolved.

48

Meritorious Wage Claims Paid to Workers

100%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Merit paid Annual Average Target Linear (Merit paid)

A claim where an Indiana Department of Labor Wage Claim Specialist is able to determine that wages are indeed owed to the claimant is considered “meritorious.”

This measures the rate of collection for meritorious claims.

The measure is combined with the percentage of meritorious CCW audits to become the Wage and Hour Division KPI (Key Performance Indicator).

GEFP

49

CCW Wage Scale Audits Closed

6 5

27

9

4 4 5

0

35 32

2

12

78

0

10

20

30

40

50

60

70

80

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

CCW Audits Closed Annual Average Target

If a person who is working on a project covered by the Indiana Common Construction Wage Act feels that he/she has not been paid in accordance with the wage scale adopted for that project, the individual may file a complaint with the Indiana Department of Labor. A Common Construction Wage Field Auditor will then request records from the employer and determine whether the employee was paid in accordance with the Act. This measures the number of audits closed each quarter for whatever reason.

51

CCW Percentage of Meritorious Audits with Wages Paid

16%

57%

33%

80% 75%

44%

0% 0%

50%

0%

67%

0% 0% 0%

50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

CCW: Merit Audits with Wages Paid Annual average Target

If it is found that an employee was not paid in accordance with the scale adopted under the Common Construction Wage Act, the audit is determined to be “meritorious.” If the employee receives any restitution, wages are considered “paid.” We then count those audits against those that are not paid. This metric and the metric “Meritorious Wage Claims Paid” are combined as one of our KPI’s, or Key Performance Indicators. Labels on data are here to indicate the existence of months with no incoming meritorious audits, or no payment on those that are meritorious.

52

INSafe Division

INSafe Consultations BY QUARTER

128

0

50

100

150

200

250

Q1

2006

Q

2 20

06

Q3

2006

Q

4 20

06

Q1

2007

Q

2 20

07

Q3

2007

Q

4 20

07

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012

INSafe Consulations Annual Quarterly Average Target

INSafe is the “education” arm of IOSHA compliance. Consultations involve assisting Hoosier companies with compliance in meeting OSHA standards through cooperative agreements, education and training.

GEFP

54

INSafe Lapsed Time for Consultations (Quarterly) lower is better

87 120

0

50

100

150

200

250

300

350

Q1

2006

Q2

2006

Q3

2006

Q4

2006

Q1

2007

Q2

2007

Q3

2007

Q4

2007

Q1

2008

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Average Lapsed Time Annual Quarterly Average Target 55

INSafe Consultations and Interventions (Quarterly)

231

0

50

100

150

200

250

Q1

2006

Q

2 20

06

Q3

2006

Q

4 20

06

Q1

2007

Q

2 20

07

Q3

2007

Q

4 20

07

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012

TTL Consultation and Interventions Annual Quarterly Average

Interventions are recorded interactions with Hoosier employers, employees, professional groups, trade associations and union organizations.

Interventions differ from an onsite consultation because they do not include a comprehensive look inside a plant or construction site.

These include outreach, certain trainings and public speeches.

GEFP

56

BUREAU OF MINES (BOM) AND DIVISION OF QUALITY, METRICS AND STATISTICS (QMS)

57

Bureau of Mines Inspections Done

21

0

10

20

30

40

50

60

Q1

2006

Q

2 20

06

Q3

2006

Q

4 20

06

Q1

2007

Q

2 20

07

Q3

2007

Q

4 20

07

Q1

2008

Q

2 20

08

Q3

2008

Q

4 20

08

Q1

2009

Q

2 20

09

Q3

2009

Q

4 20

09

Q1

2010

Q

2 20

10

Q3

2010

Q

4 20

10

Q1

2011

Q

2 20

11

Q3

2011

Q

4 20

11

Q1

2012

Number of Mines Inspected Annual Average Target

The Bureau of Mines is required by law to inspect every underground mine in Indiana at least once a quarter.

GEFP

58

Bureau of Mines Percent of Inspections with Violations

This metric tracks the percentage of mine inspections with recorded violations upon inspection.

95%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q2

2008

Q3

2008

Q4

2008

Q1

2009

Q2

2009

Q3

2009

Q4

2009

Q1

2010

Q2

2010

Q3

2010

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Percent Inspections with Violations Annual Average

59

BOM: Certifications Issued

0

10

20

30

40

50

60

70

Q4

08

Q1

09

Q2

09

Q3

09

Q4

09

Q1

10

Q2

10

Q3

10

Q4

10

Q1

11

Q2

11

Q3

11

Q4

11

Q1

12

Per Quarter Certifications

Mine Foreman

Mine Examiner

Shot Firer

Hoisting Engineer

Belt Examiner

26

22

24 15

7 7

7 7 0

10

20

30

40

50

60

70

Took Test Passed

January 14, 2012 test date: by skill

Mine Foreman

Mine Examiner

Shot Firer

Hoisting Engineer

Belt Examiner

60

Response Rate for the Survey of Occupational injuries and Illnesses

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey. This survey counts how many workers get hurt on-the-job every year. It is conducted from mid-January to mid-July each year. We report the yearly rate at the end of the cycle to the GEFP. Our goal is set for that entire process. The response rate is tracked in process every two weeks. We track our team in comparison to the national average as we complete the surveys.

GEFP

71.9%

64.2%

92.0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

31-Jan-12

7-Feb-12

14-Feb-12

21-Feb-12

28-Feb-12

6-Mar-12

13-Mar-12

20-Mar-12

27-Mar-12

2011 Indiana Response Rates 2011 National Response Rates

IDOL Target

61

Response Rate and Clean Rate for Indiana and Ohio: OSHA Data Initiative survey (ODI), Final Annual Data

This metric measures the effectiveness of money spent in the Division of Quality, Metrics and Statistics by measuring the actual response rate from employers of the annual survey in all of Indiana and parts of Ohio. “Response rates” are the percent of the sample that returns our survey. “Clean rates” are the returned surveys with all questions on the survey answered. This survey counts how many workers get hurt on-the-job every year. It is used by federal OSHA to set emphasis programs and targets for “General Inspections”. The ODI starts in mid-June, when the companies surveyed are sent forms, through October, when all error and collection of data are to be finished.

GEFP

62

100%

99

%

100%

99

%

95.5%

96.0%

96.5%

97.0%

97.5%

98.0%

98.5%

99.0%

99.5%

100.0%

2009 2010 2011

ODI Response-Indiana ODI Clean-Indiana

ODI Response -Ohio ODI Clean -Ohio

OPERATIONS

63

Operations : Total Mileage By Month

This graph shows our total mileage from fleet, personal and rental cars used during the time period.

The first month of every quarter is labeled.

You can easily see the trend for our total mileage, as we conserve tax dollars.

38,700

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000 Ja

n-06

Apr

-06

Jul-0

6

Oct

-06

Jan-

07

Apr

-07

Jul-0

7

Oct

-07

Jan-

08

Apr

-08

Jul-0

8

Oct

-08

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

TOTAL Mileage Annual TOTAL Average

64

Operations Total Mileage Stacked by Category

This counts the miles driven by fleet cars and adds the number of reimbursed miles from employee owned cars. Fleet travel is cheaper, so both the total miles and the “personal” or “reimbursed miles” should be going down. This graph shows our “fleet” mileage, stacked on “personal” mileage, and those on “rental mileage”. The first month of every quarter is labeled You can easily see the trend for our total mileage, as we conserve tax dollars.

952

18,805

18,943

0

10000

20000

30000

40000

50000

60000

70000

80000

Jan-

06

Apr

-06

Jul-0

6

Oct

-06

Jan-

07

Apr

-07

Jul-0

7

Oct

-07

Jan-

08

Apr

-08

Jul-0

8

Oct

-08

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Rental Milage Fleet Mileage Reimbursed Mileage

65

Reimbursed Miles and Fleet Miles

Here we can see the trend that much of our “personal” or reimbursed miles have accounted for the overall trend of lower total mileage for IDOL.

The trend for fleet mileage to increase at a rate slower than our personal mileage indicates cheaper costs to the Department of Labor overall (fleet usage is cheaper than reimbursement costs).


18,943

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

Jan-

06

May

-06

Sep-

06

Jan-

07

May

-07

Sep-

07

Jan-

08

May

-08

Sep-

08

Jan-

09

May

-09

Sep-

09

Jan-

10

May

-10

Sep-

10

Jan-

11

May

-11

Sep-

11

Jan-

12

Reimbursed Mileage Fleet Mileage

Linear (Reimbursed Mileage) Linear (Fleet Mileage)

18,805

66

Percentage of Total Miles that are Reimbursed

This measures the percentage of total miles for which we reimburse.

As we cut travel to the essentials for IDOL, we see that the different rates of change affect this percentage.


49%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jan-

06

May

-06

Sep-

06

Jan-

07

May

-07

Sep-

07

Jan-

08

May

-08

Sep-

08

Jan-

09

May

-09

Sep-

09

Jan-

10

May

-10

Sep-

10

Jan-

11

May

-11

Sep-

11

Jan-

12

Percent Personal miles

67

Using Benchmark Jan-06, Total Mileage

This graph shows the overall decline in mileage compared to Jan 2006.

We can easily see the decline over time of the total and of reimbursed mileage.


62%

31%

0%

20%

40%

60%

80%

100%

120%

Jan-

06

Apr

-06

Jul-0

6

Oct

-06

Jan-

07

Apr

-07

Jul-0

7

Oct

-07

Jan-

08

Apr

-08

Jul-0

8

Oct

-08

Jan-

09

Apr

-09

Jul-0

9

Oct

-09

Jan-

10

Apr

-10

Jul-1

0

Oct

-10

Jan-

11

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Percent of Benchmark (Jan 2006)

Percent Personal to Benchmark (Jan 2006)

68

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