moving beyond the knowledge base to the social knowledge exchange sarah nichols, director of...
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Sarah L. Nichols, Sotto Voce Communications
Moving Beyond the Knowledge Base to the
Social Knowledge Exchange
Sarah Nichols, Director of Knowledge ManagementClimateWorks Foundation
Sarah L. Nichols, Sotto Voce Communications
The ClimateWorks Network
• The ClimateWorks Foundation is at the heart of a global network of nonprofits (our grantees) with ~500 staff
• Our Network’s Mission: we are dedicated to supporting public policies that prevent dangerous climate change
• The Knowledge Exchange Mission: We seek to inspire and facilitate faster learning and knowledge sharing throughout the Network.
Sarah L. Nichols, Sotto Voce Communications
What is Knowledge Exchange?
“Knowledge Exchange” is the collaborative, technology-enabled creation, capture, organization and dissemination of information and insights critical to achievement of organizational objectives.
Sarah L. Nichols, Sotto Voce Communications
What is CWKX?
• The ClimateWorks Knowledge eXchange is a key component of our knowledge strategy. It is cutting edge in its combination of enterprise social software and a structured content repository – both a system of engagement and a system of record
CWKX is:– An internal media outlet– A document management platform– A collaboration space
Sarah L. Nichols, Sotto Voce Communications
Benefits to the Global Network
– Multidirectional communication– Supplement to email: reach an unintended yet interested
and engaged audience – Central repository; archived and searchable institutional
knowledge– Files available within context (of a project, community page
or conversation)– Self-selection into communities of interest– Security and risk management – Visible tangible results demonstrated, ongoing– Network wide acknowledgement of individual and
organizational contributions– Taxonomy for organization and retrieval
Sarah L. Nichols, Sotto Voce Communications
Guiding Principles
Customer focused Ease of use Responsive to input; agile
Many points of access to same material System of engagement and system of
record
Sarah L. Nichols, Sotto Voce Communications
Group Dashboard
Sarah L. Nichols, Sotto Voce Communications
Policy Analyses by Sector
Sarah L. Nichols, Sotto Voce Communications
Publishing to NetDocs
Sarah L. Nichols, Sotto Voce Communications
Checking Out a Document
Sarah L. Nichols, Sotto Voce Communications
Checked Out Status
Sarah L. Nichols, Sotto Voce Communications
Annual Meeting Participant Flip Book
Sarah L. Nichols, Sotto Voce Communications
Story Bank – Wins, Lessons