moodle email problems and solutions
TRANSCRIPT
2016-05-28 00:07:49 [11741] 1b6VXP-00033H-3o ** bob@example.
com F=<[email protected]> P=<[email protected]> R=dnslookup
T=remote_smtp: SMTP error from remote mail server after end
of data: host gmail-smtp-in.l.google.com [173.194.197.26]:
550-5.7.1 Unauthenticated email from smtp.example.com is not
accepted due to domain's DMARC policy. Please contact
administrator of example.com domain if this was a legitimate
mail. Please visit https://support.google.
com/mail/answer/2451690 to learn about DMARC initiative.
o68si16841375ith.39 - gsmtp
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Site administration / ▶� Plugins / ▶� Message outputs / ▶� Email
If not, Moodle email is probably not abiding by SPF, DKIM, and DMARC.
Probably having problems
Site administration / ▶� Plugins / ▶� Message outputs / ▶� Email
If so, you might be safe.
Maybe.
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● Review your senders○ No-reply address○ Main site administrator - email address○ Support contact - email address○ These email addresses are used to send email
FROM your Moodle■ Do they follow the DMARC rules?■ How do you know?
● Try the email test plugin● Send an email to a gmail account, for instance● Review headers to check DMARC pass/fail
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Troubleshooting● Ask your Moodle partner or hosting provider to review and
provide email server logs○ Only when using their email services
■ When no smtp host is set■ When smtp host is the hosting providers' server
○ Logs tell all● Using authenticated SMTP for some other service?
○ Good luck getting logs from Google, Yahoo, Microsoft, etc!
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● Have a company/school/organization Email Server/○ Ask them for an authenticated SMTP account dedicated for
your Moodle○ Allows you to maintain branding in your Moodle email
address○ Check with them to determine if SPF, DKIM, and DMARC
policies are in use. If so that is a great option! If not, why not! Use another option until they do?
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