montgomery county, maryland division of solid waste services recycling volunteer program cog...
TRANSCRIPT
![Page 1: Montgomery County, Maryland Division of Solid Waste Services Recycling Volunteer Program COG Recycling Committee July 16, 2009](https://reader035.vdocuments.site/reader035/viewer/2022062716/56649dc45503460f94ab7700/html5/thumbnails/1.jpg)
Montgomery County, MarylandDivision of Solid Waste Services
Recycling Volunteer Program COG Recycling Committee
July 16, 2009
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FY08 Tons Recycled = 553,501 tons
1,249,376 tons of waste generated during Fiscal Year 2008
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Recycling Volunteer Program Overview
• Began July 1991• 1,950 people completed training • 15,000 hours of
volunteer service
provided• 635,000 personal
contacts made• Over $350,000 in
direct services value to Montgomery County
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Number of Hours of Service Contributed by Volunteers
606
967
1,310
1,576
1,248
0
200
400
600
800
1000
1200
1400
1600
FY05 FY06 FY07 FY08 FY09
Nu
mb
er
of
Ho
urs
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Value of Service Contributed by Volunteers
$15,143.75
$24,181.25
$39,393.75
$31,187.50$32,757.50
$-
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
$40,000
FY05 FY06 FY07 FY08 FY09
Va
lue
of
Se
rvic
e P
rov
ide
d (
$)
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Recycling Volunteer Program FY09
• 178 active volunteers• 1,247 hours of service• 22,931 contacts made• $31,187 in direct
service value• 70 community events• 6 volunteer recruitment events reaching 551
prospect volunteers
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Volunteer Opportunities
• Speaker’s Bureau• Fairs and Festival
Outreach• Volunteer Team Leader• Composting and Grasscycling Outreach• Office Assistance• Neighborhood Outreach: Block and Building
Recycling Captain• Multi-lingual Speakers• Special Projects
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Best Practices
• Orientation required for
new volunteers– Volunteer handbooks– Handouts– List of contacts
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Best Practices
• Ongoing volunteer
development– Difficult situations– Customer service– Presentation skills– Recycling updates– Lead volunteer
• Staff training required for staff working with volunteers
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Best Practices
• Regular communication– Emails– Newsletter– Phone Calls– Social Website
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Best Practices
• Field Trips– County Facilities– Recycling Related Sites
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Best Practices
• Recruitment of diverse volunteers– Age– Multiple languages
• Evaluation– After trainings– After volunteers participate in activities
• Supplies – T-shirt– Name badge– Forms (sign-in sheets and SSL forms)
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Best Practices
• Appreciation and Recognition– Annual recognition and
appreciation ceremony– Thank-you notes– Outstanding volunteers recognized during annual
recycling awareness week awards ceremony– Service pins
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Questions
Montgomery County, MarylandDepartment of Environmental Protection
Division of Solid Waste Services101 Monroe Street, 6th FloorRockville, Maryland 20850
(240) 777-6400 phone; (240) 777-6465 faxWebsite:www.montgomerycountymd.gov
Email: [email protected]