mom for meeting 'alarms missing in tti' with tac, operations support, front office, server support

8/10/2019 MOM for Meeting 'Alarms Missing in TTI' With TAC, Operations Support, Front Office, Server Support

1/5

Date / Time 20 Aug 2013 12:30hrs

Agenda Discussion for RCA of UP W & J&K alarm mi

Participants

Ericsson TAC/NNOC/Server Support: Mr.

ALUMS Opertions Support:Mr. Abhijit Kad

Subject Alarms missing cases in TTI for Huawei GSM


2/5

Location: NNOC Face to Face

sing issues and forward path for speedy resolution of similar issues

anish Gurnani, Mr Petson Chirangara, Mr. Vinod Kalburgi, Mr. Rishiraj Jaiswal, Mr. Alok

m, Mr. Sudeep Dehpande, Mr. Mushtaque Shaikh


3/5

Date / Time20 Aug 2013

12:30hrs

Agenda

Sr. No Action point

1Timely escalation of

Alarms missing cases

RCA for Alarm missing

cases in UP W & J&K

GSM Circles

2

Future Course of action

for Alarm missing cases

(Huawei GSM)

3

Discussion for RCA

of similar issues

Participants

Ericsson TAC/NNO

ALUMS Opertions

Subject Alarms missing cas


4/5

Location: NNOC Face to Face

Details Action Holder

DSR report to be checked every hour by Front Office and escalate

Alarm missing issues promptly. For any help required on the same,

shifthead to contact Operations Support.

Shifthead / Vinod

Kalbugi

1. Exact RCA unknown due to delay in escalation of issue.

2. Operations Support had restarted CORBA plugin at TTI end toresolve issue as process had hanged.

3. Connectivity issue is suspected for process hang.

4. CORBA interface does not reconnect automatically if there is any

connectivity issue. Manual restart is required.

1. Shifthead to escalate Alarm missing case directly to Operations

Support as well as Server Support.

2. Operations Support and Server Support to work parallely to resolve

issue.

2.a. Operations Support to restart CORBA plugin on receiving

escalation and check if issue is resolved.

2.b. Server Support in the meantime to troubleshoot M2000 as perMOP provided.

3. Shifthead to escalate issue to RDN and confirm whether there is

any issue with DCN network.

Operations Support /

Ericsson TAC RAN

Shifthead / Vinod

Kalbugi / Server

Support / Operations

Support

of UP W & J&K alarm missing issues and forward path for speedy resolution

C/Server Support: Mr. Manish Gurnani, Mr Petson Chirangara, Mr. Vinod

upport:Mr. Abhijit Kadam, Mr. Sudeep Dehpande, Mr. Mushtaque Shaikh

s in TTI for Huawei GSM


5/5

Status

Open

Closed

Closed

mom for meeting 'alarms missing in tti' with tac, operations support, front office, server support

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