Name : Mohamed Ashour Ismail Mahran.Date of Birth : 24 / 08 / 1973.Marital Status : Married and have 2 children.Military Service : Exempted.Languages Spoken : Native tongue Arabic, fluent English.Current Address : Bur Dubai, Dubai, United Arab EmiratesPermanent Address : 119 El Ahram Street, Giza, Egypt.Telephone No. : 00 971 50 536-7097 / 00 2 0100 572-8011E-Mail Address : maim_2020@yahoo.com / mmahran@majestichotels.com

Educational History: Year of Graduation

1- Hotel Services Advanced Course at the American University in Cairo 19992- Special advanced course of English language "EPT / WPT" at the American University in Cairo 19973- Bachelor of "Physical Education" from Assiut University 1995

Employment History Period in Position

Revenue Manager in Majestic Hotel Tower in Dubai 02.09,2014 to Date (262 Rooms, Suites, and Apartments) Revenue Manager in Golden Sands Hotel Apartments in Dubai 25.01,2014 to 01.07.2014 (Managing the Revenue for the 3 Hotels of Golden Sands with total of 616 units). Revenue Manager in Taj Palace Hotel in Dubai 25.12,2012 to 20.01.2014 (249 Rooms, Suites, and Apartments) Revenue Manager in Al Raha Beach Hotel in Abu Dhabi. 01.06.2011 to 22.12,2012 Associate Revenue Manager in charge of Revenue Management 01.06.2010 to 31.05.2011 in Al Raha Beach Hotel in Abu Dhabi. Reservations Manager in charge of Revenue Management in 31.12.2008 to 31.05.2010 Al Raha Beach Hotel in Abu Dhabi, United Arab Emirates (278 Rooms, Suites, and Villas) Reservations Manager in charge of Revenue Management in Steigenberger 01.01.2008 to 15.12.2008 Al Dau Beach Hotel in Hurghada (388 Rooms & Suites). Reservations & Duty Manager in charge of Revenue Management in 15/12/2005 to 31/12/2007 InterCotinental Abu Soma Resort (445 rooms & suites). Reservation Supervisor in Movenpick Resort & Spa El Gouna 01/11/2004 to 15/12/2005 (650 rooms & suites) and acting as Assistant Reservations Manager Reservation Agent in Semiramis Intercontinental Hotel in Cairo 01/11/1999 to 31/10/2004 in Cairo (733 rooms & suites) and acting as Assistant Reservations Manager. Front Office Training in Ramsis Hilton Hotel in Cairo (850 Rooms & Suites) 01/07/1999 to 31/07/1999

Computer Skills

Excellent skills as an administrator and user of SYNXIS system. (Champion of SYNXIS Installation Project for Danat Hotels Group) Excellent skills as a user of Opera system version 003, 003.02, 04, and 05. (A member of OPERA Installation team in Movenpick Resort & Spa El Gouna). Excellent skills as a user of Fidelio system versions 6.10, 6.12, and 6.20 Very good skills as a user of the Holidex Plus International Reservation system. Very good skills as a user of the Integrated Business Plan "IBP" Program. Excellent skills as a user of I Rate program. Excellent skills as a user of Rate 360, and Travel 360 Programs.

Excellent skills as a user of Rate Gain Program. Excellent skills as a user of Your Voyager International Reservations system. Excellent skills as a user of Trust International Reservations system. Excellent skills as a user of the Global 2000 International Reservation system. Very good skills as a user of Lan Mark system. Excellent skills as a user of the Netrez System. Very good skills with Star Toma System. Excellent experience with TPI sites "B2B & B2C" such as (Booking.com, Expedia.com, GTA, Lastminute.com, Hotelconnect.com, Hotelbeds.com, Orbitz.com … etc.) Excellent skills as a user of Easy View Program. Excellent skills as a user of the CC Mail Program. Excellent skills as a user of the Outlook E-Mail Program. Very good skills as a user of the FBM Program. Very good skills as a user of Microsoft Office programs (Word, Excel, and Power Point).

Off Job Trainings

Strategic Marketing for Hotels (Cornell University) Demand & Distribution Management for Hotels (Cornell University) Intensive Induction Training of Taj Hotels in India (New Delhi, Jaipur, and Mumbai) Customer Relations Management Training (C.R.M) Phase Ι & II. Situational Leadership. Enhancing the Guest Experience Program (Tourism Information Services Workshop) Managing People Performance Training (MPP). Crafts Training Certificate (CTC). Respro Training (Up selling & Reservation techniques). Revenue Room Training. The Skills of Conducting an Annual Performance Review Training Guest Courtesy. Customers Come First. Sales & Negotiation Skills. Telephone Manners. Introduction to Time Management. Handling Guest' Complaints. Cultural Awareness. Environmental Issues. Cross Training at the Reception Desk. Holidex Plus Training Fire Fighting Training. Bomb Threat Training.

In Job Trainings

Weekly Detailed Revenue Meeting Presentation. Monthly Pace Report. Monthly Forecast Reports & Charts. Monthly Profit & Loss Report. Monthly Nationality Statistics Report Monthly Submission Report. Allocation Tracker Report & Chart. Monthly Pick up Analysis Report. Market Segment Report. Weekly Forecast overview Report. Daily & Monthly Pick Up Report. Profit Loss Analysis Report (During the Crisis Period) Business on the Book Report. Daily Competition Report. Top Line Sheet Report (Yield Meeting Report).

Capabilities, Main Duties, and Tasks

Making the hotel Yearly Budget in conjunction with the Director of Sales & Marketing, the Director of Food & Beverages and the Financial Controller. Implementing Long –Term & Short-Term strategies and tactics to achieve the budget and maximize the hotel Revenue. Conducting and leading the Weekly Revenue Meeting. Preparing the Daily/Weekly updated Selling Strategy. Preparing the Weekly/Monthly/3 Months Forecast. Controlling, monitoring, and updating all the TPI/OTA rates, and inventory. Monitoring, updating, and controlling the detailed Group Chart Report. Daily analysis of the Rubicon/Rate Gain/Rate 360 Overview Report. Daily analysis of the daily STR Global Report. Daily revision of the Rate / Market Segmentation Report for the new bookings Control the Availability of rooms, room types, accuracy of room count and rate categories. Liaise with Finance Department to ensure that hotel credit procedures are properly carried out. Compile statistics for the entire Front Office Department and provide reports related on daily and monthly basis (Monthly Pace Report for the Head Office). Maintain inter-departmental relationships to ensure seamless guest services. Proceed with a frequent inspection for cleanliness and orderliness for the Reservations Department. Providing the needed projected occupancy’ data to other department to assist them to prepare efficient work rosters, and arrange their holidays and vacation plans. Provide input for the Front Office monthly meeting and leading in case of the FOM Absence. Promote inter-hotel sales and in house facilities. Support the Front Office Manager to ensure that the proper training is held for the new rates, promotions, Selling Strategies and techniques for all the employees. Assist the Director of Rooms and the Front Office Manager in the process for hiring new staff. Liaise with the Health & Safety Department to demonstrate awareness of health & safety policies and procedures and ensure that all procedures are conducted safely and within guidelines. Maintain regular contact with frequent guests and bookers on random basis to ensure the guest satisfaction and handle any guest comments or complaint properly. Supervise & working closely with the Front Office team members to ensure that smooth, prompt and polite services are extended based on the brand standard. Communicate all new policies and procedures to all associates and maintain a continued follow up. Control the department requisition, to ensure the department needs are available in conjunction with the department’ cost control plans. Provide functional assistance and direction to all departments when needed. Support and assist the Front Office Personnel and all departments at peak periods. Assist to manage the Daily Briefing to all the Front Office & Reservations Staff. Provide functional assistance and direction to reservation personnel. Interact with guests and individuals outside the hotel including but not limited to travel industry representatives, corporate representatives, competitors and other member of the local community. Monitor daily input of reservations to ensure correct entry into the computer. Ensure that regular guests and VIP reservations are handled according to standard. Monitor and control IRS availability and inventory. Maintain and update rates & promotions on PMS, IRS, Hotel’s Web Site and TPIs. Having an excellent presentation & communication skills. Ability to work long hours & under high pressure. Fully conversant with all hotel emergency procedures. Responsible of handling and analyzing the following daily & monthly reports and presentations:- Daily Pick Up Report.- Daily Competitors Rate Comparison Report.- Daily WEB site / TPI Rates& Production View Report.- Weekly Revenue Management Meeting Reports & Presentation.- Monthly PACE Report (Head Office Report).- Weekly / Monthly Forecast Report.- Monthly P&L Report.- Monthly Allocation Tracker Report.- Daily / Weekly / Monthly Market Segment Report.- Weekly / Monthly Corporate Production Report.- Weekly / Monthly T.O Production Report.

- Monthly Nationality Statistics Report.- Monthly Submission Report.- Monthly Front Office Activity Report.- Monthly revision for Sales Reports.

Nominations & Recognitions Customer Focus Performance Award from Semiramis Intercontinental Hotel in Cairo. Employee of the Month of August 2004 in Semiramis Intercontinental Hotel in Cairo. Nominated to the Supervisor of the Month prize on December 2004 in Movenpick Resort & Spa El Gouna. Nominated to the Manager of the Month prize on August 2008 in Steigenberger Al Dau Beach Hotel. Nominated to the Manager of the Month prize on July 2010 in Al Raha Beach Hotel.

References References will be furnished upon request.