module 6 - quality systems

7/21/2019 Module 6 - Quality Systems

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Module 6

Quality Systems


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Quality Systems A quality system is defned as the collective plans,

activities and events that are provided to ensure that

a product, process or service will satisy given needs.

The design and implementation o a quality

management system will vary depending on the type,

sie and products o the organisation. "ach company

will have it#s own o$%ective, however most companies

o$%ective is to increase profta$ility.


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A Quality System will assist $y&

managing costs and ris's

increasing e(ectiveness and productivity

identiying improvement opportunities

increasing customer satisaction


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")cellence *odels +

Quality Awards and Standards *alcolm aldrige -ational Quality Award

*-QA/

The 0eming 1rie

2S3 4555 6ertifcation

2S3 78555 Standards


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*-QA9 :hat 2s 2t;

*alcolm aldrige -ational Quality Award

Award named ater the ormer Secretary o6ommerce + ero), ?ed"), @*,2*,


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ald ridge 6riteriaApplicants are evaluated on:

Categories Points

Leadership 120

Strategic Planning 85

Customer & Market Focus 85Measurement, nal!sis, and "no#ledge

Management$0

%orkorce Focus 85Process Management 85

'esults (50


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The 0eming 1rie Given by the Union of Japanese Scientists

and Engineers since 1951

Naed after !" Ed#ards $eing #ho

#or%ed to iprove Japanese &uality after

!!''

Not open to foreign copanies until 19()

*lorida + , - #as .rst US copany #inner


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The $eing pri/e, esta$lished in 0ecem$er 745in honor o :. "dwards 0eming, was originally

designed to reward Bapanese companies or ma%oradvances in quality improvement.

3ver the years it has grown, under the guidance oBapanese Cnion o Scientists and "ngineers BCS"/ to

where it is now also availa$le to non9Bapanesecompanies, al$eit usually operating in Bapan, andalso to individuals recognied as having made ma%orcontri$utions to the advancement o quality. Theawards ceremony is $roadcast every year in Bapan

on national television.Two categories o awards are made annually, the

0eming 1rie or 2ndividuals and the 0emingApplication 1rie.


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'S0 9

Series o standards agreed upon $y the2nternational 3rganiation orStandardiation 2S3/

Adopted in 74DE

*ore than 755 countries including 2ndia

A prerequisite or glo$al competition

2S3 4555 directs you to Fdocument what youdo and then do as you documented.F


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2S3 is an international organiation engaged indeveloping standards or various managementsystems. The a$$reviation 2S3 stands or2nternational 3rganiation or Standardiation.

2S3 6ertifcation can $e or many internationalstandards or management systems li'e or aQuality *anagement System Q*S/9 2S34557&G55D, "nvironment *anagement System"*S/9 2S3 78557&G558 , 3ccupational =ealthand Saety *anagement System or 3=S*S,

?ood Saety *anagement System ?S*S/9 2S3GG555&G55, 2normation Security *anagementSystem 2S*S/9 2S3 GE557&G55 so on and soorth.


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ISO 9000

2S3 4555&G555 6onsists o @

Areas 2S3 4555&G555 Quality *anagementSystems& undamentals and voca$ulary

2S3 4557&G555 Quality *anagement Systems

+


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ISO 9000

2S3 4555 ?amily o

Standards 2S3 D85G 9 QA and Quality management voca$ulary 2S3 45559G 9 Ieneric guidelines or applying 2S3

4557, 2S3 455G, and 2S3 455@ 2S3 45559@ 9 Iuidelines or applying 2S3 4557 to the

development, supply, and maintenance osotware

2S3 455598 Application or dependa$ilitymanagement

2S3 45589G Iuidelines or services 2S3 45589@ Iuidelines or processed material 2S3 455898 Iuidelines or quality improvement 2S3 45589 Iuidelines or quality plans 2S3 45589J Iuidelines or confguration management


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Scope o 2S3 4557 & G555

This international standard specifesrequirements o a quality system where anorganiation

-eeds to demonstrate its a$ility to consistently

provide products that meet customer and applica$leregulatory requirements.

Aims to enhance customer satisaction through thee(ective application o the system including

processes or continued improvement o the systemand the assurance o conormity to customer andapplica$le regulatory requirements.


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ISO 9000

:hy adopt 2S3 4555;

To comply with customers who require2S3 4555

To sell in the oreign mar'etsTo compete in domestic mar'ets

To improve the quality system

To minimie repetitive auditing $y similarand di(erent customers

To improve su$contractorsK perormance


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The 2S3 78555 amily addresses variousaspects o environmental management. 2tprovides practical tools or companies and

organiations loo'ing to identiy and controltheir environmental impact and constantlyimprove their environmental perormance.

2S3 78557&G558 and 2S3 78558&G558 ocus

on environmental management systems.The other standards in the amily ocus onspecifc environmental aspects such as liecycle analysis, communication and auditing.

2S3 78555


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QS 4555

QS 4555 is the name given to the QualitySystem


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The inLuence o QS94555 is $eing seenthroughout the automotive industry as it hasvirtually eliminated varying demands and wasteassociated with redundant systems.

1roo o conormance to QS94555 iscertifcationHregistration $y an accredited thirdparty such as Cnderwriter#s Ma$oratories CM/ orthe American ureau o Shipping AS/.

6ompanies that $ecome registered under QS94555 will $e considered to have higher

standards and $etter quality products.


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Organizations are responsible for risk that arises out

of their own workplaces.

* Management nee to be committe to O!"S#$

$ %he ol assumption that workers are

responsible for causing accients are not

entirel& 'ali.

* Self$regulate

* (roacti'e management approach

%!) )+ ,((-O,! %O O!"S

M,,/)M)% SS%)M


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3=AS 7D557 is a ritish Standard that setsout the requirements or =ealth N Saety*anagement Systems in order or

organisations to implement compliantoccupational health and saety perormance.

2t was developed in response to widespread

demand or a recognied standard againstwhich to $e certifed and assessed.

3=AS 3=SAS/


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Ooluntary management system

2ntegrates 3=NS haards into $usinessprocess

2dentiy, assess and control haards relatingto $usiness

Anticipates and meets 3=NS perormancee)pectations national H international level/

Applica$le to any organiation, regardless osie, type, or level o maturity

6haracteristics o 3=AS


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A specific reduction in the number of accidents, incidentsand cases of work-related illness

A reduction in the level of sickness absence

A specific increase in the number of minor accidents and

near miss incidents A reduction in the number of civil claims

No enforcement notices from the relevant Enforcement

Agency

A specific improvement in health and safety audit scores

Achievement of a nationally recognised health and safety

management system (eg !"#A# $%&&$'

2mportance o 3=SAS


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1Ientif& regulator& reuirements 3 compliance tolocal an national laws.

1Ientif& hazars an risks 3 pertinent to current

work acti'ities.

1 Manage risks 3 introuce controls to manage

risks to as low as reasonabl& practicable

,5,-(6.

(7-(OS) O8 O!,S


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1 )stablish a polic& an obecti'es 3 introuce

plans to manage the risks that has been ientifie.

Implement the plans.

1 Monitor performance 3 obtain feeback an

make the necessar& changes to the polic& or

obecti'es if reuire.

(7-(OS) O8 O!,S


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?*"A ?ailure *odes "(ectAnalysis/

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A structured approach to&

2dentiying the ways in which a product or process can

ail

"stimating ris' associated with specifc causes

1rioritiing the actions that should $e ta'en to reduce

ris'

"valuating design validation plan design ?*"A/ or

current control plan process ?*"A/


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:hen to 6onduct an ?*"A

2:

"arly in the process improvement investigation

:hen new systems, products, and processes are$eing designed

:hen e)isting designs or processes are $eing

changed

:hen carry9over designs are used in newapplications

Ater system, product, or process unctions are

defned, $ut $eore specifc hardware is selected orreleased to manuacturing


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0esign or manuacturing 0?*/ is design$ased on minimiing the cost o productionandHor time to mar'et or a product, while

maintaining an appropriate level o quality.The strategy in 0?* involves minimiing the

num$er o parts in a product and selecting

the appropriate manuacturing process.

0esign or *anuacturing0?*/


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2t reduces part count there$y reducing

cost.

2t increases relia$ility, $ecause i theproduction process is simplifed, then there

is less opportunity or errors.

2t generally increases the quality o the

product

enefts o 0?*

module 6 - quality systems

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