module 15 helpful and not-so- helpful responses. verbal villains gazda and his associates (1991)...
TRANSCRIPT
Module 15
Helpful and Not-So-
Helpful Responses
Verbal VillainsGazda and his associates (1991) have identified several verbal villains that represent ineffective communication styles.
- Gazda et al., 1991, pp. 50-55
Detective
Tracks down the facts of the case by questioning the helpee about the details of what happened
Magician
Tries to help by making the problem smaller or making it disappear
Drill Sergeant
Tells the helpee what to do
Gives orders based on what he or she believes is necessary to solve the problem
Tries to help by pointing out how the helpee caused the problem by his or her own actions
Hangman
Employs proverbs and clichés in an effort to share his/her wisdom
Guru
Prefers to use stories from his/her own past as a primary helping strategy
Historian
Likes to help by assigning labels to people and problems
Sign Painter
Is most comfortable providing emotional support and encouragement
Likes to maintain an optimistic point of view
Florist
Helper Responses1.Detective
2.Magician
3.Drill Sergeant
4.Hangman
5.Guru
6.Historian
7.Sign Painter
8.Florist