P E R S O N A LP R O F I L E

A Registered Nurse in the

Philippines who shifted to

Freelancing and

Entrepreneurship. Worked at

a BPO Company for 6 years.

Currently managing my own

Cosmetics line. Extremely

motivated to constantly

develop my skills and grow

professionally. I am confident

in my ability to better serve

you as your dedicated Virtual

Assistant.

Dean's Lister Awardee

Bachelor of Science in Nursing

Manila Doctors College (Batch

2010)

E D U C A T I O N

SMDC Grass

Residences, Quezon

City, Philippines

amiraclefreelance@gmail.com

+63977-016-0150 

www.linkedin.com/in/amira-

dela-cruz

C O N T A C T

Soft Skills: Communication, Time Management,

Clinical Management, Office Management, Social

Media Management, Customer Service skill,

Leadership Skill

Hard Skills: Microsoft Office, Typing Skill (53wpm),

Data Entry, Scheduling, Google Suites, Basic Design

(Canva), Email Navigation (Gmail, Mailchimp), Social

Media Navigation (Facebook, Instagram, Twitter,

LinkedIn, Youtube, WordPress)

The ability to work under pressure and multi-task

The ability to follow instructions and deliver quality

results

S K I L L S

Affiliated Computer Services of the Philippines, Inc.

Maintained and organized numerous office files

Attend to inquiries about dental benefits and claims.

Data entry to company’s own Records Database.

MARCH 2011 – JULY 2012

POSITION: CUSTOMER CARE SPECIALIST – (AMERICAN DENTAL

INSURANCE ACCOUNT)

W O R K E X P E R I E N C E

AMIRA DELA CRUZG E N E R A L V I R T U A L A S S I S T A N T

EXL Service of the Philippines, Inc.

Evaluate the calls and emails received by the nurse

associates and grade them according to Quality

guidelines of the company.

Provide feedback and coach nurse associates

regarding their quality performance.

Review and evaluate Clinical information and

documentation of Providers and Members.

JULY 2012 – FEBRUARY 2017

POSITION: NURSE ASSOCIATE (AETNA INTERNATIONAL- APPROVAL

& CLINICAL CLAIMS REVIEWER)

PROMOTED TO: QUALITY MANAGEMENT CLINICIAN

Certified Freelancer (VA

Bootcamp PH)

Certified General Virtual

Assistant (Lejit Online Academy

for Freelancers Batch 4)

T R A I N I N G