model curriculum · 2018-01-10 · characteristics of nail and process of nail growth ... sr. no....

Model Curriculum Assistant Beauty Wellness Consultant

SECTOR: SUB-SECTOR:

OCCUPATION:

REFERENCE ID: NSQF LEVEL:

BEAUTY AND WELLNESS PRODUCT AND SALES CONSULTING ASSISTANT BEAUTY WELLNESS CONSULTANT BWS/Q4001 VERSION 1.0 3

TABLE OF CONTENTS

01

05

1. Curriculum

2. Trainer Prerequisites

3. Annexure: Assessment Criteria 06

Assistant Beauty Wellness Consultant CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Assistant Beauty Wellness Consultant”, in the “Beauty and Wellness” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Assistant Beauty/Wellness Consultant

Qualification Pack Name & Reference ID. ID

Assistant Beauty/Wellness Consultant BWS/Q4001

Version No. 1.0 Version Update Date 31-12-2015

Pre-requisites to Training Preferably Class VIII / ability to read/write and communicate effectively on the job role

Training Outcomes After completing this programme, participants will be able to: • Arrange product for sales

By identifying Performance Criteria, Knowledge & Understanding and Skills& Abilities required for arranging the products for sales.

• Assist the client to make product purchase for hair, beauty and spa -assisting the clients/ customers in finding and purchasing the requiredmerchandise in a retail outlet.

• Assist the Beauty Wellness consultant in sales- identifies and providesPerformance Criteria, Knowledge & Understanding and Skills & Abilitiesrequired for assisting the sales executives in sales.

• Maintain health and safety of work area - Maintain a safe and hygienicenvironment at the work area.

• Create a positive impression at the workplace -Ability for individuals tomeet the personal grooming and behaviour requirements, execute tasks asper the organization’s standards and communicate/record information inorder to create a positive impression at the workplace.

Assistant Beauty Wellness Consultant 1

This course encompasses 5 out of 5 National Occupational Standards (NOS) of “Assistant Beauty Wellness Consultant” Qualification Pack issued by “Beauty and Wellness Sector Skill Council”.

Sr. No. Module Key Learning Outcomes Equipment Required 1 Introduction

Theory Duration (hh:mm) 03:00 Practical Duration (hh:mm) 10:00

Corresponding NOS Code BWS/N4002 BWS/N4003

• Identify and list the career opportunities andworking methods within the hair and beautysector

• Identify and have knowledge of hairdressingservices and beauty treatments

2 Basic Anatomy and physiology

Theory Duration (hh:mm) 15:00 Practical Duration (hh:mm) 00:00


• Understand the structure of the skin• Understand the function of the skin• Identify characteristics of the skin and skin

types of different ethnic client groups• Explain the effect of the natural ageing

process on the facial and bleach skin andmuscle tone

• Identify allergies, contraindications, contraactions,( Erythema)

• Understand the structure, function, , hairgrowth cycle andtypes of hair

• Understand the structure, function,characteristics of nail and process of nailgrowth

• Identify nail diseases and disorders• Explain nail and skin analysis by visual/manual

examination to identify treatable conditionsand contra indications restricting or preventingtreatment

Anatomy and physiology charts

3 Knowledge of skin care,hair care ,spa and nails services and products

Theory Duration (hh:mm) 06:00

Practical Duration (hh:mm) 30:00


• Maintain safe and effective methods ofworking

• Understand skin care products and theselection of products to suit the customer’sskin type

• Consult, plan and prepare skincare for a basicskin care skin care,hair care ,spa and nailsservices

• Select the tools, materials and productsneeded for demonstrating make-up andskincare, ,hair care ,spa and nails effectively andhygienically

• Carry out a basic skin care,hair care ,spa andnails services treatment

• Provide techniques for applying productseffectively and hygienically

• Provide aftercare advice• Demonstrate the features and benefits of

Manicure Chair Manicure stool Sterilizer Bowls Manicure brush Nail Cutter Cuticle Pusher Cuticle Nipper Orange stick Nail Filer Pack brush Dust bin Pedicure – Pedicure Chair Pedicure Stool Sterilizer Bowls Foot Scrapper Emery Board Pumice Stone


Sr. No. Module Key Learning Outcomes Equipment Required make-up and skin care, hair care, spa and nails services products to customers.

• Provide service at point of sale in a retail store.• Check the customer’s preferences and buying

decisions when making retail sales.• Demonstrate beauty products to retail

customer.• Maintain the customer record-card system in a

retail store.• Demonstrate products to customers in a retail

environment.

Nail Cutter Cuticle Pusher Cuticle Nipper Orange stick Nail filer Toe separator Pedicure Brush Pack brush Dust Bin Maku up tools

4 Client care and communication in beauty industry



Corresponding NOS Code BWS/N9003

• Be able to communicate and behave in aprofessional manner when dealing with clients

• Manage client expectations• Behave in a professional manner within the

workplace• Use effective communication techniques when

dealing with clients• Be able to Adapt methods of communication

to suit different situations and client needs• Be able to Use effective consultation

techniques to identify treatment objectives• Provide clear recommendations to the client• Maintain client confidentiality• Use retail sales techniques to meet client

requirements and maintain clientconfidentiality

• Plan and organize service feedbackfiles/documents

• Plan and manage work routine based on salonprocedure

• Understand the client scheduling andbookings and maintain the work area,equipment and product stocks to meet theschedule

• Maintain accurate records of clients,treatments and product stock levels

• Accept feedback in a positive manner anddevelop on the shortcomings.

5 Display stock to promote sales




• Be able to prepare a display area for use in aretail

• Be able to set up a display in retail• Be able to label a display of stock in retail• Be able to dismantle a display in a retail• Understand the importance of checking for

potential health and safety issues• Understand displays to promote sales• Know about requirements for labelling

products in a display


Sr. No. Module Key Learning Outcomes Equipment Required 6 Assist the Beauty

Wellness consultant in sales




• Assist maintaining a client database byinputting client profile and updates

• Assist keeping a neat record of cash, differentreceipts and bills

• Make arrangements for the clients needing arefund or replacement of their productsbased on company policy

• Assist in managing the product inventory andordering products based on inventory status

• Assist maintaining promotional database byinputting invoice and bill-back data as perorganization standards

• Update managers by consolidating andforwarding daily action summaries

Record cards

7 Health and Safety




• Identify contra-indications related to beautytreatments

• Understand process and products to sterilizeand disinfect equipment/ tools

• Understand manufacturer’s instructionsrelated to equipment and product use andcleaning

• Understand knowledge of applicablelegislation relating to the workplace (forexample health and safety, workplaceregulations, use of work equipment, control ofsubstances hazardous to health,handling/storage/ disposal/ cautions of use ofproducts, fire precautions, occurrences,hygiene practice, disposal of waste,environmental protection

• Handle, use and store products, tools andequipment safely to meet with themanufacturer’s instructions

First aid kit Fire extinguishers Sterilizers Hot cabnets Waste disposal bins

Total Duration:

Total Duration

Theory Duration 39:00

Practical Duration 105:00

Unique Equipment Required: Anatomy and physiology charts, Manicure Chair, Manicure stool, Sterilizer, Bowls, Manicure brush, Nail Cutter, Cuticle Pusher, Cuticle Nipper, Orange stick, Nail Filer, Pack brush, Dust bin, Pedicure –Pedicure Chair, Pedicure Stool, Sterilizer, Bowl, Foot Scrapper, Emery Board, Pumice Stone, Nail Cutter, Cuticle Pusher, Cuticle Nipper, Orange stick, Nail filer, Toe separator, Pedicure Brush, Pack brush, Dust Bin, Make up tools, Record cards, First aid kit, Fire extinguishers, Sterilizers, Hot cabinets, Waste disposal bins

Grand Total Course Duration: 144Hours, 0 Minutes

(This syllabus/ curriculum has been approved byBeauty & Wellness Sector Skill Council)


Trainer Prerequisites for Job role: “Assistant Beauty Wellness Consultant” mapped to QualificationPack: “BWS/Q4001” Version 1.0

Sr. No. Area Details 1 Job Description To deliver accredited training service , mapping to the curriculum

detailed above in accordance with the Qualification Pack BWS/Q4001 2 Personal Attributes Aptitude for conducting training, and pre/ post work to ensure

competent, employable candidates at the end of the training. Strong communication skills, interpersonal skills, ability to work as part of a team; a passion for quality and for developing others; well-organised and focused, eager to learn and keep oneself updated with the latest in the mentioned field.

3 Minimum Educational Qualifications

Preferably graduate or 12th pass with Diploma in Beauty Therapy/and certificates in retailing/customer service. or equivalent certificate

4a Domain Certification Certified for Job Role: “Assistant Beauty Wellness Consultant” mapped to QP: “BWS/Q4001”Version 1.0 Minimum accepted score is 70%

4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “SSC/Q1402”. Minimum accepted score is 70%

5 Experience 3 years’ work experience as beauty therapist/beauty wellness consultant in retail environment/beauty advisor


Annexure: Assessment Criteria

Assessment Criteria for Assistant Beauty Wellness Consultant Job Role Assistant Beauty Wellness Consultant Qualification Pack BWS/Q4001 Version 1.0 Sector Skill Council Beauty and Wellness

Sr. No. Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC

2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC3 Individual assessment agencies will create unique question papers for theory part for each candidate at

each examination/training center (as per assessment criteria below) 4 Individual assessment agencies will create unique evaluations for skill practical for every student at each

examination/training center based on this criteria ….. 5 To pass the Qualification Pack, every trainee should score a minimum of 50% in every NOS and overall

50% pass percentage in the QP

6 In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack


Marks Allocation

Assessment outcome (NOS Code and Description)

Total Marks

Out Of

Theory

Skills Practical

1. BWS/N4001 (Arrange products for sales)

PC1. Gather the product stock needed for the display and check that they are clean, safe and in good condition.

100

11 2 9

PC2. Check that all the expected items and parts of the product are in the respective packages as per the given instruction.

10 3 7

PC3. Remove all unwanted packaging to have a proper display of products.

8 1 7

PC4. Check regularly that products on display are in a clean, safe and satisfactory condition.

10 1 9

PC5. Promptly remove damaged and expired products from display and follow company procedures for dealing with those products.

11 2 9

PC6. Check that the display area is the right size and report any concerns Promptly.

8 2 6

PC7. Carry out labelling of products if not available or to be replaced based on the instruction.

9 1 8

PC8. Check that the information on the labels are accurate.

9 2 7

PC9. Report any information on labels that may require changing.

7 1 6

PC10. Dispose waste and expired products safely and correctly.

8 1 7

PC11. Use safe work methods and use manufacturer’s instructions when positioning products together. Knowledge and Understanding

9 1 8

Total

100 17 83

2. BWS/N4002 (Assist the client to make product purchase)

PC1. Greet clients when they enter the retail outlet and direct them to the counter based on their needs

100

20 4 16

PC2. Provide product, promotion, and pricing information as per clients’ requirements

22 4 18

PC3. Assist clients find what they need 18 4 14

PC4. Perform visual analysis, discuss contra indications with the client and recommend products based on suitability, preference of client, company instructions

22 4 18

PC5. Answer basic client questions as per company policy

18 4 14

Total

100 20 80


Marks Allocation


Total Marks

Out Of

Theory

Skills Practical

3. BWS/N4003 (Assist the beauty wellness consultant in sales)

PC1. Help maintaining a client database by inputting client profile and updates.

100

15 4 11

PC2. Help keeping a neat record of cash, different receipts and bills.

15 4 11

PC3. Make arrangements for the clients needing a refund or replacement of their products based on company policy.

15 4 11

PC4. Help in managing the product inventory and ordering products based on inventory status.

20 4 16

PC5. Help maintaining promotional database by inputting invoice and bill back data as per organization standards.

20 4 16

PC6. Update managers by consolidating and forwarding daily action Summaries

15 4 11

Total 100 24 76

4. BWS/N9002 (Maintain health and safety of work area)

PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

100

13 3 10

PC2. Clean and sterilize all tools and equipment before use

13 3 10

PC3. Maintain one's posture and position to minimize fatigue and the risk of injury

9 2 7

PC4. Dispose waste materials in accordance to the industry accepted standards

12 2 10

PC5. Keep oneself updated on the first aid procedures

10 3 7

PC6. Identify and document potential risks and hazards in the workplace

10 3 7

PC7. Accurately maintain accident reports 10 3 7 PC8. Report health and safety risks/ hazards to concerned personnel

10 3 7

PC9. Use tools, equipment, chemicals and products in accordance with the salon's guidelines and manufacturers’ instructions

13 3 10

Total

100 25 75

5. BWS/N9003 (Create a positive impression at work area)

PC1. Maintain good health and personal hygiene

100

8 2 6 PC2. Comply with organisation's standards of grooming and personal behaviour

9 3 6

PC3. Meet the organisation's standards of courtesy, behaviour and efficiency

9 3 6

PC4. Stay free from intoxicants while on duty 2 1 1 PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

6 1 5

PC6. Take appropriate and approved actions in line with instructions and guidelines

6 2 4

PC7. Record details related to tasks, as per procedure

5 2 3


Marks Allocation


Total Marks

Out Of

Theory

Skills Practical

PC8. Participate in workplace activities as a part of the larger team

5 1 4

PC9. Report to supervisor immediately in case there are any work issues

3 1 2

PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

7 2 5

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

7 2 5

PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any

7 2 5

PC13. Assist and guide clients to services or products based on their needs

4 1 3

PC14. Report and record instances of aggressive/ unruly behaviour and seek assistance

4 1 3

PC15. Use communication equipment (phone, email etc.) as mandated by your organization

4 1 3

PC16. Carry out routine documentation legibly and accurately in the desired format

6 2 4

PC17. File routine reports and feedback 4 1 3 PC18. Maintain confidentiality of information, as required, in the role

4 1 3

Total 100 29 71


model curriculum · 2018-01-10 · characteristics of nail and process of nail growth ... sr. no....

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