mobile patrons: better services on the go (for techie)
DESCRIPTION
Several mobile friendly initiatives which improve mobile user’s experience with library resources will be discussed. These initiatives include creation of a mobile library website, development of mobile friendly authentication user interface, implementation of a computer availability mobile page and offering of texting reference service.TRANSCRIPT
![Page 1: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/1.jpg)
October 3, 2010
Mobile Patrons: Better Services on the Go
Vincci Kwong and Gary BrowningIndiana University South Bend
13th Annual LITA National Forum
![Page 2: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/2.jpg)
Mobile Internet Usage
![Page 3: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/3.jpg)
Mobile Data Applications Usage
![Page 4: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/4.jpg)
Statistics for Library Website
![Page 5: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/5.jpg)
First Version of Library Mobile Site
![Page 6: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/6.jpg)
Mobile Library Site Homepage
• Ask a Librarian• WorldCat• RefWorks• Hours• Contact• Address• IU Mobile• Schurz Library Homepage
![Page 7: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/7.jpg)
IU Mobile Initiative
https://m.iu.edu/miu-prd/about/index.shtml
![Page 8: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/8.jpg)
Graphic Icon for Mobile
![Page 9: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/9.jpg)
Schurz Library Mobile Interface
http://m.library.iusb.edu
![Page 10: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/10.jpg)
Statistics for Library Mobile Website
![Page 11: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/11.jpg)
Mobile Friendly Authentication
Remote access to subscription databases is done through OCLC’s EZproxy Authentication and Access software.
EZproxy does not have built-in support for mobile devices.
![Page 12: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/12.jpg)
How to make EZproxy Mobile Friendly
Incorporate a mobile device detection library?
http://detectmobilebrowsers.mobi/
![Page 13: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/13.jpg)
EZproxy Ticket Authenticationhttp://ezproxy.yourlib.org:2048/login?
user=rdoe&ticket=a6911a5d0219f428b33e190a80818625%24c20041222220203&url=http://www.somedb.com/
“Ticket authentication allows remote systems to short-lived URLs that EZproxy will automatically recognize as being authorized to login and permit access to a resource with no need for EZproxy to check back with the program that creates the URL.” – OCLC website
![Page 14: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/14.jpg)
Sample PHP code<?php
require("ezproxyticket.php"); $ezproxy = new EZproxyTicket("http://ezproxy.yourlib.org:2048", "shhhh", "someuser");
?>
<a href="<?php echo($ezproxy->url("http://www.somedb.com")) ?>">Some Database</a><br />
EZproxy user.txt
::Ticket
TimeValid 90
MD5 shhhh
Expired; Deny expired.htm
/Ticket
![Page 15: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/15.jpg)
Central Authentication System (CAS)
Central Authentication Service (CAS) is a login service that allows you to access multiple password-protected web systems after logging in once on a central authentication server; this is often referred to as single sign-on.
http://www.jasig.org/cas
![Page 16: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/16.jpg)
CAS vs IU CASStandard CAS response – XML
<cas:serviceResponse xmlns:cas='http://www.yale.edu/tp/cas'> <cas:authenticationSuccess> <cas:user>username</cas:user> <cas:proxyGrantingTicket>PGTIOU-84678-8a9d... </cas:proxyGrantingTicket> </cas:authenticationSuccess> </cas:serviceResponse>
IU CAS response –
If validation is successful, CAS sends back a two-line response with 'yes' on the first and 'username' on the second.
![Page 17: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/17.jpg)
Connecting Ezproxy with IU CAS
1. Detect mobile or desktop
2. If mobile, set CASSVC to mobile
3. Check with CAS to see if already authenticated
4. If authenticated, display database; otherwise present a login screen
![Page 18: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/18.jpg)
Sample Code – login.php<?php
include('mobile_device_detect.php');
if(mobile_device_detect(true,true,true,true,true,true,false,false)){
header("Location: https://cas.iu.edu/cas/login?cassvc=MOBIU&casurl=https://www.domain.edu/~site/cas/casauth.php");
}else{
header("Location: https://cas.iu.edu/cas/login?cassvc=IU&casurl=https://www.domain.edu/~site/cas/casauth.php");
}
?>
![Page 19: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/19.jpg)
Sample Code – casauth.php<?php
session_start(); //start session
if( isset($_GET['casticket']) ){ //check to see if a ticket has been passed
$ticket = $_GET['casticket'];
} else {
$ticket = "";
}
![Page 20: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/20.jpg)
Sample Code – casauth.php cont./*
* check CAS ticket authenticity and get the user's uid back
* the variable $contents will have the string
* "ticket '<ticket value>' not recognized" if a bad ticket
* has been provided.
*/
$casXML = fopen("https://cas.iu.edu/cas/validate?cassvc=IU&casticket=$ticket&service=https://www.domain.edu/~site/cas/casauth.php","r");
$contents = fread($casXML, 1024);
fclose($casXML);
![Page 21: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/21.jpg)
Sample Code – casauth.php cont.list($yesno, $netid) = split("\n", $contents, 2);
$authok = trim($yesno);
$iuid = trim($netid);
if ($authok == "no") {
header("Location: https://www.domain.edu/~site/cas/login.php");
}
else {
$_SESSION['auth'] = $iuid;
header("Location: https://www.domain.edu/~site/cas/success.php");
}
?>
![Page 22: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/22.jpg)
A Better Idea – Can IU Mobile do it?
IU Mobile is already connected to IU CAS
Need ability to • Check if authenticated• Display alternative information if not• Restrict to campus level
![Page 23: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/23.jpg)
Yes, IU Mobile Can do it!<authenticated>
<list-item>
<link type="xml" xml="http://it.iusb.edu/demo2.php" title="Subscription Databases" />
</list-item>
</authenticated>
<not-authenticated>
<list-item>
<link type="xml" xml="http://library.iusb.edu/miuxml/oopsSubscribed.xml" title="Subscription Databases" />
</list-item>
</not-authenticated>
![Page 24: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/24.jpg)
Authenticated vs. Not-Authenticated
![Page 25: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/25.jpg)
Sample restriction to South Bend<list-item>
<authenticated>
<if permission="southbend">
<link type="external" url="<?php echo($ezproxy->url("http://vnweb.hwwilsonweb.com/mobile/jumpstart.jhtml")) ?>" title="HW Wilson" />
</if>
</authenticated>
</list-item>
![Page 26: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/26.jpg)
Computer Availability Mobile Webpage
http://m.iusb.edu
![Page 27: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/27.jpg)
System Requirements
Computer Availability
• Web Server such as Apache or IIS• PHP• Database such as MySQL• Ability to run login and logout scripts
![Page 28: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/28.jpg)
How it works
• Script run at login updates database
• Script run at logout updates database
• Standard html version available at www.iusb.edu/~labseats
![Page 29: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/29.jpg)
For mobile, output data as XML<seats> <?php
foreach ($regions as $region) { $region_id = $region['region_id'];
$region_display_name = $region['display_name'];
$region_location = $region['location'];
$region_mac_status_counts = get_status_counts_for_region($region_id, 'Mac');
$region_pc_status_counts = get_status_counts_for_region($region_id, 'PC');
$total_idle_mac_computers = $region_mac_status_counts['idle'];
$total_busy_mac_computers = $region_mac_status_counts['busy'];
$total_idle_pc_computers = $region_pc_status_counts['idle'];
$total_busy_pc_computers = $region_pc_status_counts['busy'];
$total_idle_computers = $total_idle_mac_computers + $total_idle_pc_computers;
$total_online_computers = $total_idle_computers + $total_busy_computers;
print "<seat lab=\"$region_building $region_location\" building=\"$region_display_name\" availability=\"$total_idle_computers/$total_online_computers\" campus=\"
SB\" /> \n”; }
?> </seats>
![Page 30: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/30.jpg)
Texting Reference Service
![Page 31: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/31.jpg)
Planning for Mobile Website
1. Needs assessments
2. Integrate with existing library services
3. Project planning
4. Build the site
5. Testing, marketing, launching
6. Keeping up
![Page 32: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/32.jpg)
Library Resources with Mobile Platforms• Ebscohost
• H.W. Wilson
• PubMed
• WorldCat
• Lexis/Nexis Get Cases and Shepardize
• Fastcase
• RefWorks
• Hoovers
• Encyclopedia Britannica
• arXiv Browse
• Factiva
• IEEE Xplore
• Westlaw
![Page 33: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/33.jpg)
Mobile Services Offered by Other Libraries
SMS notification services
• Kansas State University Libraries
Mobile collections
• Duke University
Mobile instruction
• Open University Library
• LibGuides
Library tour
• Temple Universities Libraries
• University of Illinois at Urbana-Champaign
![Page 34: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/34.jpg)
Resources• Mobile Access 2010 -
http://www.pewinternet.org/~/media//Files/Reports/2010/PIP_Mobile_Access_2010.pdf
• Detect Mobile Browsers - http://detectmobilebrowsers.mobi/
• OCLC Ezproxy - http://www.oclc.org/support/documentation/ezproxy/usr/default.htm
• CAS - http://www.jasig.org/cas
• XML Tutorial - http://www.w3schools.com/xml/default.asp
• AOL Mobile - http://mobile.aol.com/product/sms-text/aim-txt/
• M-Libraries Success Wiki - http://www.libsuccess.org/index.php?title=M-Libraries
![Page 35: Mobile Patrons: Better Services on the Go (For Techie)](https://reader035.vdocuments.site/reader035/viewer/2022081516/5556b3ffd8b42a3f7e8b5392/html5/thumbnails/35.jpg)
Questions?
Feel free to contact us at• Vincci Kwong
• Email: [email protected]• Phone: 574-520-4444
• Gary Browning• Email: [email protected]• Phone: 574-520-5516