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City of AspenParks & Recreation Dept

2010 Automation Overview

Nick Nicholson 11/17/2009

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ObjectivesHow Can Technology Be Leveraged in 2010

to:Better Assist PatronsBetter Assist StaffProactively Avoid Problems

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ObjectivesHow Can Technology Be Leveraged in 2010

to:Better Assist Patrons

New Telephone Navigation Professional & Consistent Voice on all Phone Trees All Parks & Rec Assets and Facilities Represented Experiment with Routing for Best Service Experiment with Remote Call Center

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ObjectivesHow Can Technology Be Leveraged in 2010

to:Better Assist Patrons

Perfect Self-Check-in Solidify Current Interim System Investigating New Scan/Pass Technologies Working With ActiveNet for Enhanced Reports Investigating Sponsor for Pass Laniards Investigating First Self Check-in at a Golf Course Day of Play Tee Times Put Tennis Times online

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ObjectivesHow Can Technology Be Leveraged in 2010 to:

Better Assist Staff Continue to Maintain & Pursue Redundant Broadband Access Implement Zone Visitation Stat Tracking Technologies

FacVis vs Patron by Type (include non-transferable punches) Work with ActiveNet to modify/best implement

Punch Pass Receipt (self-check-in or front counter) Inventory Management Module Facilities Management & Locker features & functionality

Front Desk System Status Dashboard & Alert System

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ObjectivesHow Can Technology Be Leveraged in 2010

to:Better Assist Staff

Empower Lauren with Video Training System Review, ReMap & Standardize facility POS screens

Ease of staff interchangeability Increased definition in type of visit stats

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ObjectivesHow Can Technology Be Leveraged in 2010

to:Proactively Avoid Problems

Audit, Policy Review & Post Compliance to new PCI Rules

Audit, Policy Establish & Post Compliance to new CanSpam

Review Needs/Costs for ARC closed circuit camera upgrade

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DefinitionsCOA-Net

City of Aspen PRIVATE Intra Network Access restricted to internal login connection; and VPN connections through SecureID.

Rec-NetParks & Rec Department PUBLIC Inter Network

Network provided by subscriptions to cable access Remotely hosted applications via partnering

Application Service Providers (ASPs) Access limited to PC with browser and Internet

access Logins/passwords stored on ASP servers.

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Short Term StrategyNegotiate Redundant Network Partner

Broadband Internet AccessMonth to Month Contract

Provision Parks & Rec POS stations With 2nd PC (1 on COA-Net / 1 on RecNet)

Upgrade & Move peripherals to RecNet PCsWith A/B Switches

Cheerlead for IT Department EnhancementsSuper Broadband ConnectsAuto Redundancy ProvisioningData Center & Related Controls

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Perfect World: • COA-Net as Access Provider to Parks & Rec• Super Broadband Redundant Access Connects

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Perfect World: • Parks & Rec to pick and/or switch ASPs as needed• Mobility ensures solutions remain competitive

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Perfect World: • If Internet Access Provider #1 Bandwidth Falters

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Perfect World: • Internet Access auto reroutes to Provider #2• Without Interruption

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Actual World: • COA-Net has Qwest backbone for Internet Access

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Actual World: • Probable Eventual Redundancy: Comcast

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New World: • Parks & Rec negotiated direct access via Comcast• RecNet Drop #1: Golf Course – Summer 2007

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New World: • RecNet Drop #2: ARC Cardio – Winter 2007/2008

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New World: • RecNet Drop #3: Red Brick – Summer 2008• Dual Point of Sale PCs with A/B Switches

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New World: • RecNet Drop #4: Aspen Ice Garden – Summer 2008• RecNet Drop #5: ARC Data Closet – Summer 2008

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RecNet Completed 10/15/2008: • 4 Facility / 5 Drop Public InterNetwork• 10 Dual Point of Sale PCs with A/B switches• 5 Guest PC stations & 4 ARC self-swipe gate kickers

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Long Term GoalsMonitor ASP Industry ProvidersManage Parks & Rec Systems

to Position for Single Source ASP Vendorto Position for Selection of Best Vendor as they

changeto Position for Return to COA-Net Platform

Awaits auto-routing of redundant Super Broadband connects

Awaits Service Level Agreement (SLA) When Returned, dismantle of RecNet

Cancellation of Rec Dept contracts with Comcast Retire dual PC and A/B switch concept

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Implementation ScheduleSummer 2007 – RecNet Golf Drop

Implementation of Pro-ShopKeeper partner Implementation of GolfSwitch Portal (AspenGolf.com) partner

Winter 07/08 – RecNet ARC Cardio Room DropSummer 2008 – Remaining Recreation Facilities Drops

Implemention of ActiveNet (AspenRecreation.net) partnerWinter 08/09 – Re-work of Golf Facility

Integration of Pro-Shop Keeper and ActiveNet Integration of AspenRecreation.com & AspenRecreation.net Preparation of RecNet Tier 2 Support Process (COA IT Dept) Integration of AspenPitkin.com & all of the above Golf City Desk (Active duals – A/B switch PCs) City IP Network phone extensions

2009 – TBA – Parks & Rec City Phone Tree

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Support Escalation Tiers COA-Net

Non-POS PCs – direct to COA IT Help Desk COA POS PCs

Tier 1: RecTech 429-1727 (4 hours before escalation*) Tier 2: COA IT Help Desk

RecNet RecNet POS PCs

Tier 1: RecTech 429-1727 (24 hours before escalation*) Tier 2: COA IT Help Desk

RecNet Network – Comcast drop - to router - to PCs Tier 1: RecTech 429-1727 (24 hours before escalation*) Tier 2: COA IT Help Desk

RecNet Network – Comcast drop – to router – to Gate Kickers Tier 1: RecTech 429-1727 (24 hours before escalation*) Tier 2: ARC Building Department Tier 3: COA IT Help Desk (only in extenuating circumstances)

*Because of self-provisioning to flip A/B access switch

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City of AspenParks & Rec Dept

RecNet Implementation Overview

Nick Nicholson: 3/15/2007updated: 1/14/2009