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City of AspenParks & Recreation Dept2010 Automation OverviewNick Nicholson 11/17/2009RecTechObjectivesHow Can Technology Be Leveraged in 2010 to:Better Assist PatronsBetter Assist StaffProactively Avoid ProblemsRecTechObjectivesHow Can Technology Be Leveraged in 2010 to:Better Assist PatronsNew Telephone NavigationProfessional & Consistent Voice on all Phone TreesAll Parks & Rec Assets and Facilities RepresentedExperiment with Routing for Best ServiceExperiment with Remote Call Center RecTechObjectivesHow Can Technology Be Leveraged in 2010 to:Better Assist PatronsPerfect Self-Check-in Solidify Current Interim SystemInvestigating New Scan/Pass TechnologiesWorking With ActiveNet for Enhanced ReportsInvestigating Sponsor for Pass LaniardsInvestigating First Self Check-in at a Golf CourseDay of Play Tee TimesPut Tennis Times online

RecTechObjectivesHow Can Technology Be Leveraged in 2010 to:Better Assist StaffContinue to Maintain & Pursue Redundant Broadband AccessImplement Zone Visitation Stat Tracking TechnologiesFacVis vs Patron by Type (include non-transferable punches)Work with ActiveNet to modify/best implementPunch Pass Receipt (self-check-in or front counter)Inventory Management ModuleFacilities Management & Locker features & functionalityFront Desk System Status Dashboard & Alert System

RecTechObjectivesHow Can Technology Be Leveraged in 2010 to:Better Assist StaffEmpower Lauren with Video Training SystemReview, ReMap & Standardize facility POS screensEase of staff interchangeabilityIncreased definition in type of visit stats

RecTechObjectivesHow Can Technology Be Leveraged in 2010 to:Proactively Avoid ProblemsAudit, Policy Review & Post Compliance to new PCI RulesAudit, Policy Establish & Post Compliance to new CanSpamReview Needs/Costs for ARC closed circuit camera upgrade

RecTechDefinitionsCOA-Net City of Aspen PRIVATE Intra NetworkAccess restricted to internal login connection; and VPN connections through SecureID.Rec-NetParks & Rec Department PUBLIC Inter NetworkNetwork provided by subscriptions to cable accessRemotely hosted applications via partnering Application Service Providers (ASPs)Access limited to PC with browser and Internet accessLogins/passwords stored on ASP servers.RecTechShort Term StrategyNegotiate Redundant Network PartnerBroadband Internet AccessMonth to Month ContractProvision Parks & Rec POS stations With 2nd PC (1 on COA-Net / 1 on RecNet)Upgrade & Move peripherals to RecNet PCsWith A/B SwitchesCheerlead for IT Department EnhancementsSuper Broadband ConnectsAuto Redundancy ProvisioningData Center & Related ControlsRecTech

Perfect World: COA-Net as Access Provider to Parks & Rec Super Broadband Redundant Access ConnectsRecTech

ASPs

Perfect World: Parks & Rec to pick and/or switch ASPs as needed Mobility ensures solutions remain competitiveRecTech

ASPs

Perfect World: If Internet Access Provider #1 Bandwidth FaltersRecTech

ASPs

Perfect World: Internet Access auto reroutes to Provider #2 Without InterruptionRecTech

Actual World: COA-Net has Qwest backbone for Internet Access

RecTech

Actual World: Probable Eventual Redundancy: Comcast

RecTech

New World: Parks & Rec negotiated direct access via Comcast RecNet Drop #1: Golf Course Summer 2007

RecTech

New World: RecNet Drop #2: ARC Cardio Winter 2007/2008

RecTech

New World: RecNet Drop #3: Red Brick Summer 2008 Dual Point of Sale PCs with A/B Switches

RecTech

New World: RecNet Drop #4: Aspen Ice Garden Summer 2008 RecNet Drop #5: ARC Data Closet Summer 2008

RecTech

RecNet Completed 10/15/2008: 4 Facility / 5 Drop Public InterNetwork 10 Dual Point of Sale PCs with A/B switches 5 Guest PC stations & 4 ARC self-swipe gate kickers

RecTechLong Term GoalsMonitor ASP Industry ProvidersManage Parks & Rec Systems to Position for Single Source ASP Vendorto Position for Selection of Best Vendor as they changeto Position for Return to COA-Net PlatformAwaits auto-routing of redundant Super Broadband connectsAwaits Service Level Agreement (SLA)When Returned, dismantle of RecNetCancellation of Rec Dept contracts with ComcastRetire dual PC and A/B switch concept

RecTechImplementation ScheduleSummer 2007 RecNet Golf DropImplementation of Pro-ShopKeeper partnerImplementation of GolfSwitch Portal (AspenGolf.com) partnerWinter 07/08 RecNet ARC Cardio Room DropSummer 2008 Remaining Recreation Facilities DropsImplemention of ActiveNet (AspenRecreation.net) partnerWinter 08/09 Re-work of Golf FacilityIntegration of Pro-Shop Keeper and ActiveNetIntegration of AspenRecreation.com & AspenRecreation.netPreparation of RecNet Tier 2 Support Process (COA IT Dept)Integration of AspenPitkin.com & all of the aboveGolf City Desk (Active duals A/B switch PCs)City IP Network phone extensions2009 TBA Parks & Rec City Phone TreeRecTechSupport Escalation TiersCOA-NetNon-POS PCs direct to COA IT Help DeskCOA POS PCsTier 1: RecTech 429-1727 (4 hours before escalation*)Tier 2: COA IT Help DeskRecNetRecNet POS PCs Tier 1: RecTech 429-1727 (24 hours before escalation*)Tier 2: COA IT Help DeskRecNet Network Comcast drop - to router - to PCsTier 1: RecTech 429-1727 (24 hours before escalation*)Tier 2: COA IT Help DeskRecNet Network Comcast drop to router to Gate KickersTier 1: RecTech 429-1727 (24 hours before escalation*)Tier 2: ARC Building DepartmentTier 3: COA IT Help Desk (only in extenuating circumstances)

*Because of self-provisioning to flip A/B access switchRecTech

City of AspenParks & Rec DeptRecNet Implementation OverviewNick Nicholson: 3/15/2007updated: 1/14/2009RecTech

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