mobile broadband manager user guide 20100517111940 88
TRANSCRIPT
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Mobile Broadband Manager
1 Getting Started ................................................................................. 2
1.1 System requirements ................................................................. 2
1.2 Network and subscription ........................................................... 2
2 Installing and Uninstalling ................................................................... 2
2.1 Installing your software .............................................................. 2
2.2 Uninstalling your software .......................................................... 3
2.2.1 Windows XP ..................................................................... 3
2.2.2 Windows Vista .................................................................. 3
2.2.3 Windows 7 ....................................................................... 3
3 Quick Guide ...................................................................................... 43.1 To start Mobile Broadband Manager ............................................. 4
3.2 To open Mobile Broadband Manager Window ................................. 4
3.3 To connect ............................................................................... 4
3.4 To disconnect ............................................................................ 5
3.5 To exit Mobile Broadband Manager ............................................... 5
4 Mobile Broadband Manager Window ..................................................... 6
4.1 Connection ............................................................................... 6
4.2 Usage ...................................................................................... 7
4.2.1 Session ........................................................................... 7
4.2.2 History ............................................................................ 7
4.3 Settings ................................................................................... 8
4.3.1 Auto Start ........................................................................ 9
4.3.2 Advanced Settings ............................................................ 9
4.4 About .....................................................................................17
5 SMS Utility ......................................................................................18
5.1 Start the SMS Utility .................................................................18
5.2 Messages ................................................................................19
5.3 New message ..........................................................................21
5.4 Phonebook ..............................................................................22
5.4.1 Contacts .........................................................................22
5.4.2 Groups ...........................................................................23
5.5 Settings ..................................................................................24
5.5.1 Settings ..........................................................................24
5.5.2 Advanced Settings ...........................................................25
5.6 Search ....................................................................................26
6 Troubleshooting ................................................................................27
6.1 Mobile Broadband Manager Icon States .......................................27
6.2 Mobile Broadband Manager Images States ...................................28
7 FAQ ................................................................................................28
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1 Getting Started
1.1 System requirements
Mobile Broadband Manager works with the following versions of the Windows operating system:
Windows XP
Windows Vista
Windows 7
You will also need the following item and information:
A notebook with a Mobile Broadband Module inside.
SIM card with an appropriate network subscription. To be able to use the Mobile Broadband
Manager the SIM card has to be inserted into the notebook. For instructions, see the manual
provided with your notebook. The notebook should be shut down whenever the SIM card is
handled.
Note:
The layout and functionality of Mobile Broadband Manager can vary depending on the Mobile
Broadband Module version.
1.2 Network and subscription
The network services available depend on your subscription. Contact your network operator or
service provider to make sure the options that you require are available. Make sure that data
traffic is included, as this might be an optional service.
Note:
Some Mobile Broadband Modules are operator-specific. Therefore, they can only be used with a
SIM card supplied by that mobile network provider.
2 Installing and Uninstalling
2.1 Installing your software
Note:
You must have administrator rights to install the Mobile Broadband Manager.
To install Mobile Broadband Manager on your notebook
1. Open the Install folder and double-click Setup.exe.
2. When the Mobile Broadband Manager installation window is displayed, follow the
instructions shown on the screen to complete the installation.
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2.2 Uninstalling your software
2.2.1 Windows XP
1. From the Windows desktop, select Start - Control Panel - Add or Remove Programs.
2. From the Currently installed programs list, select Mobile Broadband Manager, and click
Remove. Follow the on-screen instructions.
3. (Optional) Text messages, phonebook entries and settings are saved on your notebook.
These are not normally deleted so that an update or reinstall can access the existing data. To
delete this data, complete the following steps:
a) Navigate to the directory where the files are stored, see Localization of stored files:
<your_drive>:\Documents and Settings\<username>\Application Data\Wireless
Manager\.
b) Delete the files in this directory.
2.2.2 Windows Vista
To remove the Mobile Broadband Manager software from your notebook, complete the following
steps:
1. From the Windows desktop, select Start - Control Panel. In the default view select Uninstall
a program, in the classic view select Programs and Features.
2. Select Mobile Broadband Manager, and click Uninstall. Follow the on-screen instructions.
3. (Optional) Text messages, phonebook entries and settings are saved on your notebook.
These are not normally deleted so that an update or reinstall can access the existing data. To
delete this data, complete the following steps:
a) Navigate to the directory where the files are stored, see Localization of stored files:
<your_drive>:\Documents and Settings\<username>\AppData\Roaming\Wireless
Manager\.
b) Delete the files in this directory.
2.2.3 Windows 7
To remove the Mobile Broadband Manager software from your notebook, complete the following
steps:
1. From the Windows desktop, select Start - Control Panel - Programs and Features.
2. Select Mobile Broadband Manager, and click Uninstall. Follow the on-screen instructions.
3. (Optional) Text messages, phonebook entries and settings are saved on your notebook.
These are not normally deleted so that an update or reinstall can access the existing data. To
delete this data, complete the following steps:
a) Navigate to the directory where the files are stored, see Localization of stored files:
<your_drive>:\Documents and Settings\<username>\AppData\Roaming\WirelessManager\.
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b) Delete the files in this directory.
3 Quick Guide
3.1 To start Mobile Broadband Manager
Note:
Mobile Broadband Manager will automatically start during Windows startup.
1. From the Windows desktop, select Start - All Programs - Mobile Broadband Manager
- Mobile Broadband Manager
2. If requested, enter your PIN code and click OK.
You are allowed a limited numbers of attempts to enter the correct PIN code. If you fail to enter
the SIM card’s PIN code correctly, you will be locked from accessing the SIM card. Enter the
unlock key in the Enter SIM PUK field and then enter a new PIN code and confirm it.
Note:
To use the Mobile Broadband Manager, a SIM card with a valid subscription has to be inserted in
the notebook .
3.2 To open Mobile Broadband Manager Window
If Mobile Broadband Manager is running but no Mobile Broadband Manager Window is open,
double-click the status icon in the Windows notification area, or right-click the icon and select
Open Mobile Broadband Manager.
3.3 To connect
To connect, the following requirements have to be fulfilled:
The radio has to be on. To turn it on, right-click the status icon on the Windows
notification area and select Turn radio on. If your notebook have other features for enabling
and disabling the radio, make sure to that the radio is enabled.
A profile needs to be chosen. In most cases, it will be pre-configured.
Note:
Your notebook may have other features for enabling and disabling wireless modules such as the
Mobile Broadband Module. Please see your notebook’s documentation for more information.
1. Click Connect. Mobile Broadband Manager will search for service and when found, it
displays the mobile operator's name and signal strength.
2. When you are connected, you can start your Internet browser and use the connection.
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3.4 To disconnect
1. Click the Disconnect button to end the connection.
2. To disable the radio, right-click the status icon on the Windows notification area and
select Turn radio off .
3.5 To exit Mobile Broadband Manager
Right-click the status icon in the Windows notification area and select Exit from the menu. A
connection will be terminated when you exit Mobile Broadband Manager.
Closing the Mobile Broadband Manager window will not exit the Mobile Broadband Manager
application.
Note:If the radio is enabled it will still be activated after exiting Mobile Broadband Manager.
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4 Mobile Broadband Manager Window
4.1 Connection
This first tab of the Mobile Broadband Manager window is Connection.
The following information is displayed in the Connection tab.
Your network operator’s name or icon. If roaming, the roaming network name or icon canalso be shown. Roaming enables automatic usage of another network when travelling
outside the geographical coverage area of the home network. Roaming is marked with an R,
next to the signal strength bars.
Note:
If roaming, the expense can be different from your normal charge. Check with your service
provider for more details.
Signal strength. This is indicated on a scale of five bars, from zero to five. The bars also show
if a connection is established or not, a filled bar symbolizes a connection and an empty bar
symbolizes that there is no connection.
Type of service available (GPRS, EDGE, UMTS, HSPA).
Connection status messages, such as Connected/Disconnected, Acquiring IP etc.
Connect/Disconnect button.
Status Image. It shows if Mobile Broadband Manager is connected or disconnected.
SMS Utility. Opens the SMS Utility.
Help. Opens the help window.
To connect to a corporate network
Mobile access to a corporate network requires a special configuration to keep the data secure.
VPN software is used to encrypt the data so that it can be safely sent over an Internet connection.
Some corporations also have a dedicated APN enabling data to pass directly from the serviceprovider to the corporate servers.
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Note:
Notebooks that are configured to connect to a corporate local area network typically connect to
the Internet through a proxy server.
4.2 Usage
This second tab of the Mobile Broadband Manager Window is Usage. It is divided in: Session and
History.
4.2.1 Session
This tab displays information about the current or last session. It displays connection duration,
speed and amount of data sent and received.
The current upload and download speed is indicated together with the total volume of data
uploaded and downloaded during the connection.
Note:
Be aware that some applications automatically transmit data when you are connected.
Depending on subscription you might be charged for the data transfer.
4.2.2 History
The History tab displays the total duration and total amount of data, from the moment the
Mobile Broadband Manager was first used, or from the last reset.
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By clicking More... a window is displayed containing more information about the connection. See
the illustration for more information.
4.3 Settings
This third tab of the Mobile Broadband Manager Window is Settings.
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4.3.1 Auto Start
Automatically launch Mobile Broadband Manager at Windows startup. Click Apply after changing
the Auto Start settings.
4.3.2 Advanced Settings
Further settings can be found by clicking Advanced.... The five tabs are:
4.3.2.1 SIM
Most SIM cards are protected by a Personal Identity Number (PIN) at the time of purchase. If PIN
Lock is activated for your SIM card, you have to enter the PIN code when you start Mobile
Broadband Manager. You are allowed a limited numbers of attempts to enter the correct PIN
code. If you fail to enter the SIM card’s PIN code correctly, you will be locked from accessing the
SIM card and you will need a PUK code to unlock the SIM card.
This tab contains info about the SIM state as well as the possibility to change and
activate/deactivate the PIN code.
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Note:
You have to use your PIN code to turn PIN lock on or off.
To turn off PIN lock for your SIM card
Unselect the checkbox PIN lock activated.
Enter your PIN code. Click Apply. PIN lock is now disabled and the checkbox is unselected.
To turn on PIN lock for your SIM card
Select the checkbox PIN lock activated.
Enter your PIN code. Click Apply. PIN lock is now activated and the checkbox is selected.
Note:
PIN lock activation applies when the notebook has been shut down and restarted ( a restart might
not have the same affect).
To change the PIN code for your SIM card
1. In the Current PIN field, type the existing PIN code.
2. In the New PIN field, type four to eight digits that you want to use for the new code.
3. In the Confirm new PIN field, type the new code again.
4. Click Apply. The new PIN code is saved to your SIM card.
PUK code
You are allowed a limited numbers of attempts to enter the correct PIN code. If you fail to enter
the SIM card’s PIN code correctly, you will be locked from accessing the SIM card and you will
need a PUK code to unlock the SIM card.
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After entering the correct PUK code, you will be prompted to change the PIN code.
Note:
The PIN code protects only your subscription but not the Mobile Broadband Module from
unauthorized use. If you change your PIN code, the module will still work with another SIM card.
4.3.2.2 Radio
The Radio tab contains information about the radio states and possibility to change the radio
settings.
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Radio State
The radio can be either enabled or disabled. It needs to be turned on before you can make a
connection or send/receive text messages. Choose between Enabled and Disabled.
Automatically enable radio on Windows startup
The radio can automatically activate at Windows startup. Choose between Yes and No.
Keep radio active during computer power-save modes
The radio can be always on, even when the notebook is in power saving mode. Choose between
Yes and No.
Caution:
Be careful when automatically enabling radio and keeping the radio active in power-save
modes. Within areas where no radio transmission or reception is allowed, the radio then has to be
disabled to prevent disturbances.
Radio Access Technology
Automatic
The Automatic mode uses 3G networks where available, and if supported by current subscription,
otherwise switches to 2G. This is the recommended setting.
3G (WCDMA)
The Mobile Broadband Module will only use 3G where available. If you are outside of 3G
coverage, the module will not switch to 2G. It will enter search mode until 3G coverage is found.
2G (GSM)
The Mobile Broadband Module will use only 2G service; it might limit your possibility to fully use
the Mobile Broadband Manager applications.
Click the Apply button to apply the changes. The default settings can be retrieved by clicking
Default.
Frequency Band
It is possible to choose which frequency band/bands to use for mobile communication. All bands
are selected as default.
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Caution:
All bands are selected as default. Be aware that deselecting frequency bands might lead to
connection problems. It is not recommended to change the Frequency Band settings.
4.3.2.3 Profiles
A profile contains the information necessary to enable your Mobile Broadband Module to
connect to the Internet or to a corporate network. A profile is the same for all services: 2G and
3G. Obtain the APN, user name and password and any further advanced settings such as DNS
server addresses from your network operator or network administrator.
Automatic configuration
The first time you start Mobile Broadband Manager, in most cases it will automatically select thepredefined profile based on your network operator's details on your SIM card. Mobile Broadband
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Manager has a database of profiles for many operators. It will search for the correct profile for
your operator and automatically select it if found. These profiles establish an Internet connection
and in most cases are also suitable for use with VPN software.
If you later insert a different network operator’s SIM card in your notebook and start Mobile
Broadband Manager, a new profile will be selected for this network operator.
If the application cannot create a profile, No Profile is displayed.
Note:
Some Mobile Broadband Modules are operator-specific. Therefore, they can only be used with a
SIM card supplied by that mobile network provider.
To create a Profile
1. Click New Profile.
2. Enter the profile name of your choice. For example, “My Profile.”
3. Enter the Access Point Name (APN).
4. Enter the user name and password if required. These are often left blank.
5. Save the Profile by clicking Save.
6. Switch the Profile selection from Automatic selection to Manual selection, and select the
Profile in the drop-down list.
7. Click Apply. Your new connection profile is now defined and selected.
Note:
When a new Profile is selected, the settings apply next time connected.
To select a Profile
1. Switch the profile selection from Automatic selection to Manual selection.
2. From the drop-down list, next to the Manual selection, select the profile you want to use
and then click Apply. Your new connection profile is defined and selected. If the list is empty,
a new Profile needs to be created.
To delete a Profile
1. From the drop-down list select the profile you want to delete.
2. Click Delete.
To modify a Profile
1. Select the profile in the drop-down list that you want to edit.
2. Click Edit Profile. Change the settings as required.
3. Click Save. This profile is set for use.
Note:
If you change the Profile Name, a copy of the selected profile will be created with the new name. Multiple Profiles
A SIM card can have multiple profiles pre-selected. The first time the Mobile Broadband Manager
starts, a dialog will appear with a question prompting you to set a connection profile.
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Advanced Settings
The Advanced Settings tab gives the possibility to specify the DNS server addresses and select
Authentication Protocols.
4.3.2.4 Network
The mobile network list displays the networks available in your location. You can also select
which of these networks you want to connect to.
Note:
You should disconnect any ongoing connection before changing the mobile network or update the
list of networks.
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To view available networks
1. If connected, click Disconnect button.
2. Switch the Mobile Network Selection Mode to Manual.
3. Update the list by clicking Update list. When the search is completed, the networks that are
currently available are displayed.
The available networks will fall into one of the following three categories:
1. The Home network: It will be auto-selected and should be used.
2. Available networks: These are networks that your home network operator has a roaming
agreement with.
3. Forbidden networks: Normally, you will not be able to access these networks. If your home
network has reached an agreement that allows you to use the forbidden network, you might
be able to access it.
Networks are also categorized as:
1. 2G networks
2. 3G networks
Note:If you select a 2G network but the service provider also has 3G services, then the Mobile
Broadband Module will typically switch to the 3G network automatically.
To select another network
1. Set the Selection Mode to Manual.
2. Click Update List.
3. When the search is completed, the networks that are currently available are displayed in the
Select a Network list box.
4. In the Select a Network list box, select the network that you want to use.
5. Click Apply. If you are not allowed to use the network that you have chosen, Forbidden is
displayed.
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Note:
Manual selection may be restricted, even on a network that is listed as Available. Check your
subscription to determine the appropriate roaming networks to use.
4.3.2.5 Connection
The Connection tab contains information about the connection.
The Connection tab displays information about the connection. It is possible to set Mobile
Broadband Manager to automatically connect at Windows startup. This setting requires
automatic enabling of radio on Windows startup.
It is also possible to reconnect when resuming from sleep/hibernate. If connected when the
notebook goes to sleep/hibernate mode, this setting enables automatic connection when
resuming.
Click the Apply button to apply the change. The default settings can be retrieved by clicking
Default.
Caution:
Be aware that some applications automatically transmit data when you are connected.
Depending on subscription you might be charged for the data transfer. Be aware that auto
connection/reconnection can lead to roaming costs.
4.4 About
The fourth tab of the Mobile Broadband Manager Window is About.
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The Program Version is displayed in the About tab:
System Information
By clicking System Info the System Information window is displayed containing information about
the mobile broadband system. See the illustration for more information.
5 SMS Utility
5.1 Start the SMS Utility
-To open the SMS Utility window, from the Windows desktop, select Start - All Programs - Mobile
Broadband Manager - SMS Utility. To open SMS Utility window, from the Mobile BroadbandManager, click the SMS Utility button.
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In the upper right corner of the SMS Utility Window there is an indication showing if the radio is
disabled or enabled. The radio has to be enabled in order to send and receive messages.
Image Description
The SIM card is locked.
There is no SIM card.
Initializing the SMS Utility and checking for a SIM card.
The radio is disabled.
The radio is enabled. The module is ready to receive and send text messages.
Synchronizing folders, contacts, groups and settings between the notebook and the SIM
card.
5.2 Messages
Click the Messages tab to display the folders containing text messages.
Text messages are automatically saved in your notebook. You can choose to save messages on theSIM card by double-clicking the message to open it and then clicking Save to SIM. The messages
that are saved on the SIM card are marked with a SIM card symbol .
The Messages tab is divided into five different folders, shown as tabs in the upper part of the
panel. The number of unread messages in each folder is indicated in brackets in each tab.
In each folder it is possible sort the content. You can sort by Name or Number and choose to get
the result ascended or descended.
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Inbox
The Inbox displays received text messages. The messages that have been read are light-colored
and those that are unread are dark-colored.
In the Inbox folder it is possible to:
Open a text message
Reply to a text message
Forward a text message
Delete a text message
Save to SIM/Delete from SIM
Draft
Drafts of your messages are displayed in this folder. If you start to write a new text message and
click Save, it will be stored in the Draft folder.
In the Draft folder it is possible to:
Open a message
Delete a text message
Edit a text message
Save to SIM/Delete from SIM
Outbox
The Outbox folder contains the messages that have not yet been sent. If you create a message
and click Send but the message cannot be sent, e.g., if the radio is disabled or if you are out of
service area, it will be stored in the Outbox. In the Outbox folder it is also possible to:
Open a text message
Forward a text message
Delete a text message
Send a text message
Save to SIM/Delete from SIM
Sent
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Messages that have been sent are displayed in the Sent folder.
In the Sent folder it is possible to:
Open a text message
Forward a text message
Delete a text message
Resend a text message
Save to SIM/Delete from SIM
Trash
Deleted messages are displayed in the Trash folder.
In the Trash folder it is possible to:
Empty the Trash Folder
Delete a text message
Recover a text message
5.3 New message
New message is the second tab in the SMS Utility window.
1. Enter the phone number in the To field by typing the recipient’s phone number. You can
enter multiple phone numbers separated by a semicolon (;) or click the button on the
right side of the Number field to open the phonebook dialogue box.
2. Type your message in the Message field below. The number of existing text messages is
displayed together with the number of characters remaining in the current block.
3. To send the text message click Send. By clicking Save, the message will be saved in the Draft
folder and can be resumed at a later time. By clicking Clear, both the To and Message field
will be cleared.
4. After selecting Send, a pop-up menu that makes it possible to resend, forward and delete
the message, is displayed. Is it also possible to save to SIM.
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Note:
You must have the radio on in order to send a text message. If it is not on, the message will be
stored in the Outbox. A setting can be made to automatically send all messages in the Outbox the
next time the radio is on.
5.4 Phonebook
The phonebook makes it possible to view, edit and add contacts you use frequently. It is divided
into two tabs: Contacts and Groups. Phonebook entries are automatically saved in your
notebook.
5.4.1 Contacts
To add a contact click Add contact. Add the contact's name and one or more numbers.
Select the checkbox if you would like it to be synchronized with the SIM card. If a contact is
saved on the SIM card, it is shown with the symbol . Click the Save symbol .
To edit a contact in the phonebook, click the Edit symbol . Make the changes and click the
Save symbol to save the contact or click the Cancel symbol to close the dialogue box
without changing the contact.
To delete a contact from the phonebook, click the Delete symbol .
To send a text message to a contact, click the Message symbol .
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It is possible to import and export contacts by using the Import and Export buttons.
Import: It is possible to import phonebook contacts in the file formats .csv and .xml.
Export: It is possible to export phonebook contacts in file format .xml.
Note:
The same file format does not guarantee that a contact can be imported.
5.4.2 Groups
The Groups tab makes it possible to organize a group of contacts. You can only add existing
contacts to your group.
To add a group, click Add group. A group with no name and no contacts will be created.
To edit a group in the phonebook, click the Edit symbol . Make the changes and click the
Save symbol to save the contact or click the Cancel symbol to close the dialogue box
without changing the group.
To delete a group click the Delete symbol .
To send a text message to a group, click the Message symbol
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.
5.5 Settings
5.5.1 Settings
The Settings window makes it possible to change the settings of the SMS application. The default
settings can be retrieved by clicking Default. Click the Apply button to apply the changes.
Message length: You can set the total number of text messages that can be sent at the same
time. The number is operator-dependent up to a maximum of 10. The text messages are
sent separately but they will be displayed as one message to the receiver.
Message validity period: Set the period after which the text message should be deleted
from the SMS center and not forwarded to the recipient when he/she comes online.
Connection type: Type of data transfer. PS means packet switched. CS means circuit
switched. Use the default value.
Display information messages: Choose whether or not to permit information messages
(Flash Messages), these messages are for information only and will automatically appear onyour screen. The text message will not be stored in your Inbox after viewing.
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5.5.2 Advanced Settings
Additional settings can be found by clicking Advanced Settings....The Settings window is divided
into four tabs: Send, Receive, Number and SIM Memory.
Send
Delivery report: A text message that informs the sender if the message has been delivered
to the recipient’s phone.
Request reply: Automatically request a reply from the recipient.
Send messages in Outbox automatically upon connection: The messages written while
disconnected and saved in the Outbox will be sent next time a connection is established. In
order for this to work this function must be selected.
Include original message in reply: The original message is automatically included in the
reply.
Receive
Play sound on new message. Audio notification when a new message is received. Windows
default audio is played.
Show animation on new message. Animated notification when receiving a new message.
Number
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Use default service center number: Deselect the checkbox if you would like to edit a new
service center number.
Service centre number: The service center number is operator-dependent. It is possible to
change this number if the operator requests it.
SIM number: The phone number associated with the SIM card. Display of the number is
dependent on the service provider.
SIM Memory
Message memory status: The number of text messages saved on the SIM card.
Phonebook memory status: The number of contacts saved on the SIM card.
5.6 Search
The search string is auto-completed. For example, typing an “A” will find text messages from
everyone whose name begins with “A”. If you continue by typing an “n,” you will find text
messages from everyone whose name begins with “An.”
The search is not case sensitive, meaning that either upper or lower-case letters can be used
The search results are listed alphabetically and according to folder.
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6 Troubleshooting
6.1 Mobile Broadband Manager Icon States
The icon in the notification area enables you to view the current status of your Mobile Broadband
Module radio and connection. The appearance of the Mobile Broadband Manager icon changes
to indicate different conditions:
Icon Description
The Mobile Broadband Module cannot be found or is not responding.
Mobile Broadband Manager cannot establish mobile broadband service.
The Radio is off, no service or no profile.
Mobile Broadband Manager is initializing the Mobile Broadband Module.
The SIM card is not responding. There may be an error, it may be blocked or the SIM card
may be missing.
The SIM card is locked.
Mobile Broadband Manager is currently disconnected.
Mobile Broadband Manager is currently connected.
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6.2 Mobile Broadband Manager Images States
The Mobile Broadband Manager indicates some states where you will be required to wait or to
take action.
Image stateMobile Broadband Manager
statusImage state
Mobile Broadband Manager
status
Mobile Broadband Manager
is initializing the Mobile
Broadband Module
The SIM card is blocked.
Mobile Broadband Manager
is disconnected.SIM card is not responding
Mobile Broadband Manager
is connected.No network service available.
The Radio is off. No Profile is selected.
The SIM card is locked.
The Mobile Broadband
Module is not
communicating.
There is no SIM card.
The Mobile Broadband
Module is not responding or
is not inserted.
7 FAQ
Mobile Broadband Manager
The data transfer is very slow, what can I do?
Some homes and most offices are steel-framed structures. The steel in such buildings may
interfere with your network’s radio signals, thus causing a slowdown in the data
transmission rate. Try moving your notebooks to different locations in the building to see if
performance improves.
You may have moved from 3G (UMTS/HSPA) to 2G (GPRS/EDGE) coverage. The type of
coverage is indicated in the signal strength meter. If you have a 3G subscription, try moving
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back to the 3G coverage area in order to increase the data transfer speed.
Your notebook may be connected to another Local Area Network connection. This condition
occurs if you dock your system into a docking station that has an active Ethernet port while
your Mobile Broadband Module is still active and connected. This is because Windows must
now handle two active network connections. Try choosing only one of the connections.
A VPN connection can make the transfer slower.
My connection is active but I cannot browse web pages, what can I do?
In Internet Explorer, go to Tools, Internet Options, Connections, LAN Settings and un-check
the Proxy Server checkbox.
You may need to configure a proxy server for your web browser. Check with your system
provider or network administrator. To enter the configuration, go to Tools- Internet Options-
Connections- LAN Settings.
SMS Utility
I have written an SMS and sent it but it is still in the Outbox.
The radio might be disabled or you have no service in this area.
The messages written while disconnected and saved in the Outbox, can be sent next time a
connection is established. In order for this to work the function Send messages in Outbox
automatically upon connection must be selected. It is also possible to send the messages
manually next time a connection is established.
Please check that the service number to your operator is correct.
I can not access the contacts on my SIM card.
Please check that the SIM card is properly inserted in the notebook.
I have sent several text messages to the same person but they do not come through.
Check the phone number. It may be a number that cannot accept text messages.