mob 6 communication

8/2/2019 Mob 6 Communication

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Interpersonal Communication

Reference Notes for Executive MBA - Academy of Management Studies

101. MANAGEMENT & ORGANISATIONAL

THEORY


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The Communication Process

Reference Notes for Executive MBA -Academy of Management Studies

1.Source (the sender) 2. Message3. Channel (medium) 4. Receiver

5. Feedback 6. Environment 7. Noise(Distractions can have pervasive influence onall components of communication process.)


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Communication andInformation Technology

E-Mail (Written messages have replacedmany telephone and in-personinterchanges.)

Company blogs or Web logs (Sends

information with soft, human touch.) Presentation technology (Eye contact and

human touch still needed.) Telecommuting and the distributed

workforce (Many positives and negatives.)



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Impact of Computer-MediatedCommunication on Behavior

Communication more widespread andimmediate, and can be fast-paced

Limited human touch a problem Invites Web surfing and useless e-

mails Repetitive motion disorder widespread Too many wired managerial workers Multitasking has benefits but can lead

to rudeness and low productivityReference Notes for Executive MBA -Academy of Management Studies


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NonverbalCommunication

1. Environment (settingof message)2. Body placement3. Posture

4. Hand gestures5. Facial expression andmovement

6. Voice tone7. Clothing, dress, andappearance (How you

look and act sends amessage.)8. Mirroring9. Touching (Be careful

here.)



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Informal CommunicationChannels

Grapevine is major informal channel. Rumors thrive when communication is

vague. Chance encounters with managers

work well as communication vehicle. Management by walking around

enhances open communication.



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Grapevine

Grapevine Characteristicso Informal, not controlled by management.o Perceived by most employees as being more believable and

reliable than formal communications.o Largely used to serve the self-interests of those who use it.o Results from:

Desire for information about important situations Ambiguous conditions Conditions that cause anxiety



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Barriers to InterpersonalCommunication

1. Semantics (Meaningsto words vary.)2. Filtering of negativeinformation (Why upset

the boss?)3. Lack of credibility ofsender4. Mixed signals (Whichmessage is true?)

5. Different frames ofreference6. Value judgments (Dontjump too soon.)7. Information overload (Thebrain has limits.)8. Poor communication skills



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Barriers to EffectiveCommunication


Filtering

A senders manipulation of information so that it willbe seen more favorably by the receiver.

Selective PerceptionPeople selectively interpret what they see on thebasis of their interests, background, experience, andattitudes.

Information OverloadA condition in which information inflow exceeds anindividuals processing capacity.


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Barriers to Effective Communication(contd)


EmotionsHow a receiver feels at the time a message is receivedwill influence how the message is interpreted.

LanguageWords have different meanings to different people.

Communication Apprehension

Undue tension and anxiety about oralcommunication, written communication, or both.


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Overcoming CommunicationBarriers via Sending Messages

1. Clarify ideas first.2. Motivate the receiver.3. Discuss differences in

frames of reference.4. Foster informalcommunication.5. Communicatefeelingsbehind facts.

6. Be aware of nonverbalcommunication.7. Obtain feedback.8. Adapt to otherscommunication style.9. Engage in meta-communications.



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Overcoming Cross-CulturalCommunication Barriers Show respect for all workers. Easy language, slow and clear talk. Be alert to differences in customs and

behavior. Watch for differences in nonverbalcommunication.

Overlook style, accent, grammar,personal appearance.



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Overcoming Cross-CulturalCommunication Barriers, cont. Listen for understanding, not

agreement. Be attentive to individual differences

in appearance. (Do not confusepeople because they belong to samerace or ethnic group.)


mob 6 communication

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