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Markbeganhiscareeronthecrea0vesideofasmalladver0singagencyinLexington,Kentuckyandhassincegoneontoworkandleadinvarietyofrolesfromartdirector,toaccountdirector,tobrandstrategistatseveralworldclassfirmscoveringadver0sing,interac0veandretaildesign.HealsospentfouryearsasExecu0veDirectorofMarke0ngforLongabergerBasketsandHomeAccessoriesmanagingmul0plebusinessareasresponsibleforallprimarymarke0ngini0a0vesincludingbrandcommunica0ons,salesfieldcommunica0ons,mul0‐channelmarke0ngandevents.WhileatLongabergerMarkreinventedseveralkeyaspectsoftheirmarke0ng,refiningandamplifyingemo0onalconnec0onstothebrand.Mark’sapproachwastwofold—firstgaininsightintotheneedsanddesiresofcustomersusingconsumerpanelstotestandreviewproductsandmessagingonanon‐goingbasisandsecond,channelingtheseinsightstotalentedteams,alignedaroundcommonobjec0ves.Thisapproachresultedinthesuccessfullaunchofseveralnewproductcategoriessuchasfood,handbagsandjewelry.AnotheraccomplishmentofMark’stenureatLongabergerwasvastlyimprovedopera0onsresul0nginsignificantlyreducingexpenseswhiletriplingcatalogdistribu0onandgenera0ngrecordaKendanceatcompanyevents.
In2007MarkcamebacktotheagencysidetakingonroleofDirectorofConsumerEnvironmentsforoneoftheworld’sleadingretaildesignfirms.ThereMarkledamul0disciplinaryteamofdesigners,strategistandaccountmanagementpeopleinthedevelopmentofinsightdriven,innova0vemarke0ngprogramsfortheworld’sleadingbrands.Whileconsul0nginretailMarkhasdevelopedapassionfororganiza0onalimprovementandbestprac0cesaroundinnova0on.
MarkholdsaBachelor’sDegreeinFineArt,fromtheUniversityofKentucky.Whilefocusingonpain0ng,sculpture,photographyandfilmmakingMarklearnedthekeystoaproduc0vecrea0veprocessandbecameaccomplishedatevalua0ngandcri0quingideasinvariousformatsandmedia.TheartprogramwasalsowhereMarkfirstbegantoflushouthisabili0esasastorytellerandmarketerofcrea0veconcepts,becomingtheonlystudentintheBachelor’sprogramtosuccessfullyholdasologradua0ngshow.
MARK A. MILLER
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Client Relationships
1. Consumer Strategies
2. Innovation and Ideation
3. Retail Design
4. Branding
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1. Consumer Strategies
SelectComfort–AWerthesuccessfulprototypingandrolloutofanewstorethatincreasedsalesbyupto30%,myteamandIwereaskedbySelectComforttolookattheevolu0onofthebrandandtheirconsumer.Theoutcomeresultedinthestrongerintegra0onofmarke0ngandpromo0onsintothestoreenvironmentaswellasthedevelopment,designandlaunchofnewproductsandaccessoriesthatcon0nuetoredefineagoodnightssleepanddeepencustomerloyalty.
JohnsonandJohnson–AsoneoftheworldsleadingCPGcompanies,JnJisalwaysworkingtopreservecategoryleadershipwithbrandslikeBand‐AideandNeosporinattheshelflevel.Undermymanagementandaccountdirec0on,strategistdevelopedcomprehensivefieldstudiesinmul0plemarketsthatu0lizedinnova0veshopperethnographybuilttoclosegapsandques0onsraisedinquan0ta0vestudies.Theoutcomewasac0onableinsightintohowconsumersweretalkingabouttheproductsandtheirusage,aswellaskeypercep0onsaboutthebrandsthatwereinfluencingpurchasedecisions.TheseinsightsallowedJnJtoelevatetheirpresenceacrossmul0plecategoriesinmajormassretailers likeTargetandWal‐Mart.
HomeDepot–Inthefaceofdecliningprofitsandincreasedcompe00on,HomeDepotaskedustotakeafreshlookatthecustomerexperience.Lookingatanalogousbrandsandretailexperiencesincombina0onwithshopperinterceptsandsynthesisofexis0ngdata,myteamhasbeguntolaythefounda0onfornewwaysofthinkingatHomeDepotthatarehelpingthemincrementalimprovementtoplannagramsandin‐storemerchandisingintheshorttermandmoretransforma0onalchangeinthelongtermthatwouldincludewholenewstorefootprintsandprototypes.
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HumanaHealthcare–Entrenchedinacommodi0zedindustryandbureaucra0cculture,HumanahascommiKeditselfinrecentyearstosignificantorganiza0onalandculturalchange.WorkingprimarilywiththeInnova0onandMarke0ngteams,wedevelopedagroundbreakingthree‐dayworkshopandinternalcommunica0onscampaignthatdemonstratedtheimportanceandpowerofconnec0ngemo0onallywithhealthcareconsumers.Asapartofthisuniqueini0a0vemyteamdevelopedbranding,messaging,andprogrammingthathelpedareasacrosstheorganiza0onbecomegroundedinthefundamentalissuesconsumersarefacingandhowtobegintolookdeeperforinsightsandanswers.
Nestle–Wedesignedandimplementedarigorousethnographicstudythatworkedtouncoverthekeymo0va0onsandfactorsinvolvedwithmealprepara0onandservinginthehome.Inaddi0ontoprobingforconsumerinsightsviaacombina0onofin‐homeshadowingandobservingsubjectswhilegroceryshopping,myteamdevelopedauniqueapproachtoprototypingandproductorganizingprinciplesthatallowedNestletoquicklyandeffec0velytestmul0pledirec0onswithoutincurringagreatdealofcosts.
2. Innovation and Ideation
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CocaColaCompany–WhenCocaColalookedtodevelopaglobalini0a0vetorevitalizeandextendtheSpritebrand,theyenlistedmyteamtodesignandcoordinateauniquethreedayworkshopthatchallengedglobalexecu0vesandmarketerstoexplorearangeofexperiencessuchasthenaturalworld,Asianmedicineandmys0cismandvariousyouthsub‐culturesinordertosourcenewwaysofthinkingaboutthebrand.Theresultwasovertwentynewflavor,packagingandmarke0ngideasbeingcreatedandrefinedinamaKerofweeks.
Pepsi–InordertoincreasesalesthroughkeyaccountTacoBell,Pepsiaskedustodevelopanewwaytomaketheexperienceofselfservesodafountainsamorecompellingdrawforconsumers.Theresultwasamobileprototypesodasta0onPepsiwasabletodisplayatmul0plesalesconferencesinordertoexciteandinspirecorporateexecsatTacoBellaswellastheirfranchisees.
2.1 Innovation and Ideation
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TargetCorpora<on–RecentlyTargetwentlookingforapartnertohelpthemredesigntheirsoW‐linesandhomegoodsdepartments.Myconsumerenvironmentsstudiowereul0matelyselectedandembarkedonfastmoving,collabora0veprocesswithTargetsinternal merchandisingteamsinordertoquicklyassesskeychallengesandopportuni0es.Theresultswerenewfixtureelements,carefullyintegratedvisualcommunica0onandbrandimageryandinnova0vedisplaysystemsthathelptobuildandexpandonthepoweroftheTargetexperience.
HSBC–Wedevelopedastrategicandpragma0capproachtohelpHSBCconverthundredsofnewlyacquiredbranchloca0onstoaccuratelyreflectthepowerandpromiseoftheirglobalbrand.Theresultwas0eredandscalablearchitecturalelementsthatcouldbeimplementedaccuratelyandasquicklyaspossible.
3. Retail Design
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Sears–StrugglingdepartmentstoreSearsengagedmystudiototakeadeepdiveontheirexis0ngconsumersegmenta0onandbegintoexplorepoten0alnewcustomerjourneysandexperiencestohelpreinventboththeSearsandKmartbrands.ForSears,theresultswereanin‐storefocusonservicebeyondthepurchase,whichalwayshasbeenakeystrengthforthebrand.Incorpora0ngpavilionsintoeachdepartmentallowedconsumerstoplan,researchandpurchaseinauser‐friendlyseang.
Kmart–Withabrandthathasslowlydeclinedinthefaceofincreasedcompe00on,Kmartworkedwithmyteamtodevelopsomedis0nc0ve addi0onstoitstradi0onalshoppingexperience.Leveragingthesimpleandapproachableheritageofthebrand,mydesignteamdevelopeda“marketplace”conceptthatservedtocreateadynamicandopenshoppingexperienceinthecenterofthestore,supportedwithfreshaddi0onstofoodandservicessuchasmini‐spaandcaféareas.
3.1 Retail Design
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3.2 Retail Design
ColumbiaSportswearCompany–ForColumbiathechallengewasbringingthepersonalityandcharacterofthebrandtolifeacrossthevarietyofretailpartnersandenvironments.Mystudiodevelopedcrea0vefixturesandbrandelementsthathelpCSCtoincreasetheiroverallpresenceacrosstheglobe.
CarolinaPanthers–NFLfranchisetheCarolinaPanthershiredmyteamtodevelopaproprietaryrestaurantconceptthatembracedthelocalcultureandconnectedemo0onallywiththeirfanbase.Theresultwasafullyrealized,downhomeBBQShackrightwhereyou’dnormallyjustbuyahotdog.
Levis/Dockers–LevisisrelaunchingtheDockersbrandtobeKerreflectit’sSanFranciscorootsandappealtoslightlymoresophis0catedaudience.Mystudioworkedtheirbrandteamstodesignshop‐n‐shopconceptsthatembodiedtherevitalizedbrandandhighlightednewstylesandmessaging.
Dell–Aspartofmul0‐facetedagencyofrecordpartnershipworkingonallaspectsofDell’smarke0ng,mystudiofocusedonin‐storemerchandisingprogramsthat0edseamlesslytoon‐goingadver0singandpromo0ons.Deliveringreal‐0memessagingandcampaignintegra0onacrossmul0pleretailpartners,ensuringthatcustomerswereengagedandpulledthroughtopurchaseoncetheyarrivedinthestore.
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4. Branding
NFL–TheNa0onalFootballLeaguelicensesit’sbrandtothousandsofproducts,fromclothing,totoys,tohomeappliancesandbeyond.Preservingthecredibilityoftheleaguewhilecommunica0ngtheNFLbrandacrosssuchavarietyofproductsisanongoingchallenge.MyteamofstrategistanddesignersworkedcloselywiththeNFL’sinternalmarke0ngandmerchandisinggroupstoclarifythebrandpromiseofNFLlicensedproductsandtoestablishaclearhierarchyacrossitemsandcategories.Theoutcomewasabrandarchitectureandpackagingsystemthatsegmentedproductsintocleargood,beKer,bestlevelsmakingshoppingeasierforconsumersandgoingtomarketeasierformanufacturersandretailers.
Adidas–Withthelaunchoftheir“ImpossibleIsNothing”campaign,myteamandIworkedtointegratethetoneofthenewcampaignintotheirretailoutletstoresviavisualcommunica0onsinasimpleandefficientway.TheresultwasreducedcluKerandredundantsignageincombina0onwithstrongeruseofdrama0cimagerythatbeKerreflectedtheprimarybrandcampaign.
Dick’sSpor<ngGoods–Aspartoftheirsubstan0algrowth,DSGpurchasedthelicensingrightsfortheFieldandStreambrand.Weworkedcloselywiththeinternalmarke0nggroupstohelpthemrefinethebrandandshapethedirec0onofthelineaswellasit’sroleinthestore.Theoutcomewasanewiden0tyandpackagingsystemthathelpedDSGtransi0onmajorityoftheirhun0ngandcampingcategorytodeeper,moreemo0onallycrediblebrand.