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1 1 Mark began his career on the crea0ve side of a small adver0sing agency in Lexington, Kentucky and has since gone on to work and lead in variety of roles from art director, to account director, to brand strategist at several world class firms covering adver0sing, interac0ve and retail design. He also spent four years as Execu0ve Director of Marke0ng for Longaberger Baskets and Home Accessories managing mul0ple business areas responsible for all primary marke0ng ini0a0ves including brand communica0ons, sales field communica0ons, mul0‐channel marke0ng and events. While at Longaberger Mark reinvented several key aspects of their marke0ng, refining and amplifying emo0onal connec0ons to the brand. Mark’s approach was two fold— first gain insight into the needs and desires of customers using consumer panels to test and review products and messaging on an on‐going basis and second, channeling these insights to talented teams, aligned around common objec0ves. This approach resulted in the successful launch of several new product categories such as food, handbags and jewelry. Another accomplishment of Mark’s tenure at Longaberger was vastly improved opera0ons resul0ng in significantly reducing expenses while tripling catalog distribu0on and genera0ng record aKendance at company events. In 2007 Mark came back to the agency side taking on role of Director of Consumer Environments for one of the world’s leading retail design firms. There Mark led a mul0disciplinary team of designers, strategist and account management people in the development of insight driven, innova0ve marke0ng programs for the world’s leading brands. While consul0ng in retail Mark has developed a passion for organiza0onal improvement and best prac0ces around innova0on. Mark holds a Bachelor’s Degree in Fine Art, from the University of Kentucky. While focusing on pain0ng, sculpture, photography and filmmaking Mark learned the keys to a produc0ve crea0ve process and became accomplished at evalua0ng and cri0quing ideas in various formats and media. The art program was also where Mark first began to flush out his abili0es as a storyteller and marketer of crea0ve concepts, becoming the only student in the Bachelor’s program to successfully hold a solo gradua0ng show. MARK A. MILLER

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Markbeganhiscareeronthecrea0vesideofasmalladver0singagencyinLexington,Kentuckyandhassincegoneontoworkandleadinvarietyofrolesfromartdirector,toaccountdirector,tobrandstrategistatseveralworldclassfirmscoveringadver0sing,interac0veandretaildesign.HealsospentfouryearsasExecu0veDirectorofMarke0ngforLongabergerBasketsandHomeAccessoriesmanagingmul0plebusinessareasresponsibleforallprimarymarke0ngini0a0vesincludingbrandcommunica0ons,salesfieldcommunica0ons,mul0‐channelmarke0ngandevents.WhileatLongabergerMarkreinventedseveralkeyaspectsoftheirmarke0ng,refiningandamplifyingemo0onalconnec0onstothebrand.Mark’sapproachwastwofold—firstgaininsightintotheneedsanddesiresofcustomersusingconsumerpanelstotestandreviewproductsandmessagingonanon‐goingbasisandsecond,channelingtheseinsightstotalentedteams,alignedaroundcommonobjec0ves.Thisapproachresultedinthesuccessfullaunchofseveralnewproductcategoriessuchasfood,handbagsandjewelry.AnotheraccomplishmentofMark’stenureatLongabergerwasvastlyimprovedopera0onsresul0nginsignificantlyreducingexpenseswhiletriplingcatalogdistribu0onandgenera0ngrecordaKendanceatcompanyevents.

In2007MarkcamebacktotheagencysidetakingonroleofDirectorofConsumerEnvironmentsforoneoftheworld’sleadingretaildesignfirms.ThereMarkledamul0disciplinaryteamofdesigners,strategistandaccountmanagementpeopleinthedevelopmentofinsightdriven,innova0vemarke0ngprogramsfortheworld’sleadingbrands.Whileconsul0nginretailMarkhasdevelopedapassionfororganiza0onalimprovementandbestprac0cesaroundinnova0on.

MarkholdsaBachelor’sDegreeinFineArt,fromtheUniversityofKentucky.Whilefocusingonpain0ng,sculpture,photographyandfilmmakingMarklearnedthekeystoaproduc0vecrea0veprocessandbecameaccomplishedatevalua0ngandcri0quingideasinvariousformatsandmedia.TheartprogramwasalsowhereMarkfirstbegantoflushouthisabili0esasastorytellerandmarketerofcrea0veconcepts,becomingtheonlystudentintheBachelor’sprogramtosuccessfullyholdasologradua0ngshow.

MARK A. MILLER

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Client Relationships

1. Consumer Strategies

2. Innovation and Ideation

3. Retail Design

4. Branding

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1. Consumer Strategies

SelectComfort–AWerthesuccessfulprototypingandrolloutofanewstorethatincreasedsalesbyupto30%,myteamandIwereaskedbySelectComforttolookattheevolu0onofthebrandandtheirconsumer.Theoutcomeresultedinthestrongerintegra0onofmarke0ngandpromo0onsintothestoreenvironmentaswellasthedevelopment,designandlaunchofnewproductsandaccessoriesthatcon0nuetoredefineagoodnightssleepanddeepencustomerloyalty.

JohnsonandJohnson–AsoneoftheworldsleadingCPGcompanies,JnJisalwaysworkingtopreservecategoryleadershipwithbrandslikeBand‐AideandNeosporinattheshelflevel.Undermymanagementandaccountdirec0on,strategistdevelopedcomprehensivefieldstudiesinmul0plemarketsthatu0lizedinnova0veshopperethnographybuilttoclosegapsandques0onsraisedinquan0ta0vestudies.Theoutcomewasac0onableinsightintohowconsumersweretalkingabouttheproductsandtheirusage,aswellaskeypercep0onsaboutthebrandsthatwereinfluencingpurchasedecisions.TheseinsightsallowedJnJtoelevatetheirpresenceacrossmul0plecategoriesinmajormassretailers likeTargetandWal‐Mart.

HomeDepot–Inthefaceofdecliningprofitsandincreasedcompe00on,HomeDepotaskedustotakeafreshlookatthecustomerexperience.Lookingatanalogousbrandsandretailexperiencesincombina0onwithshopperinterceptsandsynthesisofexis0ngdata,myteamhasbeguntolaythefounda0onfornewwaysofthinkingatHomeDepotthatarehelpingthemincrementalimprovementtoplannagramsandin‐storemerchandisingintheshorttermandmoretransforma0onalchangeinthelongtermthatwouldincludewholenewstorefootprintsandprototypes.

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HumanaHealthcare–Entrenchedinacommodi0zedindustryandbureaucra0cculture,HumanahascommiKeditselfinrecentyearstosignificantorganiza0onalandculturalchange.WorkingprimarilywiththeInnova0onandMarke0ngteams,wedevelopedagroundbreakingthree‐dayworkshopandinternalcommunica0onscampaignthatdemonstratedtheimportanceandpowerofconnec0ngemo0onallywithhealthcareconsumers.Asapartofthisuniqueini0a0vemyteamdevelopedbranding,messaging,andprogrammingthathelpedareasacrosstheorganiza0onbecomegroundedinthefundamentalissuesconsumersarefacingandhowtobegintolookdeeperforinsightsandanswers.

Nestle–Wedesignedandimplementedarigorousethnographicstudythatworkedtouncoverthekeymo0va0onsandfactorsinvolvedwithmealprepara0onandservinginthehome.Inaddi0ontoprobingforconsumerinsightsviaacombina0onofin‐homeshadowingandobservingsubjectswhilegroceryshopping,myteamdevelopedauniqueapproachtoprototypingandproductorganizingprinciplesthatallowedNestletoquicklyandeffec0velytestmul0pledirec0onswithoutincurringagreatdealofcosts.

2. Innovation and Ideation

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CocaColaCompany–WhenCocaColalookedtodevelopaglobalini0a0vetorevitalizeandextendtheSpritebrand,theyenlistedmyteamtodesignandcoordinateauniquethreedayworkshopthatchallengedglobalexecu0vesandmarketerstoexplorearangeofexperiencessuchasthenaturalworld,Asianmedicineandmys0cismandvariousyouthsub‐culturesinordertosourcenewwaysofthinkingaboutthebrand.Theresultwasovertwentynewflavor,packagingandmarke0ngideasbeingcreatedandrefinedinamaKerofweeks.

Pepsi–InordertoincreasesalesthroughkeyaccountTacoBell,Pepsiaskedustodevelopanewwaytomaketheexperienceofselfservesodafountainsamorecompellingdrawforconsumers.Theresultwasamobileprototypesodasta0onPepsiwasabletodisplayatmul0plesalesconferencesinordertoexciteandinspirecorporateexecsatTacoBellaswellastheirfranchisees.

2.1 Innovation and Ideation

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TargetCorpora<on–RecentlyTargetwentlookingforapartnertohelpthemredesigntheirsoW‐linesandhomegoodsdepartments.Myconsumerenvironmentsstudiowereul0matelyselectedandembarkedonfastmoving,collabora0veprocesswithTargetsinternal merchandisingteamsinordertoquicklyassesskeychallengesandopportuni0es.Theresultswerenewfixtureelements,carefullyintegratedvisualcommunica0onandbrandimageryandinnova0vedisplaysystemsthathelptobuildandexpandonthepoweroftheTargetexperience.

HSBC–Wedevelopedastrategicandpragma0capproachtohelpHSBCconverthundredsofnewlyacquiredbranchloca0onstoaccuratelyreflectthepowerandpromiseoftheirglobalbrand.Theresultwas0eredandscalablearchitecturalelementsthatcouldbeimplementedaccuratelyandasquicklyaspossible.

3. Retail Design

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Sears–StrugglingdepartmentstoreSearsengagedmystudiototakeadeepdiveontheirexis0ngconsumersegmenta0onandbegintoexplorepoten0alnewcustomerjourneysandexperiencestohelpreinventboththeSearsandKmartbrands.ForSears,theresultswereanin‐storefocusonservicebeyondthepurchase,whichalwayshasbeenakeystrengthforthebrand.Incorpora0ngpavilionsintoeachdepartmentallowedconsumerstoplan,researchandpurchaseinauser‐friendlyseang.

Kmart–Withabrandthathasslowlydeclinedinthefaceofincreasedcompe00on,Kmartworkedwithmyteamtodevelopsomedis0nc0ve addi0onstoitstradi0onalshoppingexperience.Leveragingthesimpleandapproachableheritageofthebrand,mydesignteamdevelopeda“marketplace”conceptthatservedtocreateadynamicandopenshoppingexperienceinthecenterofthestore,supportedwithfreshaddi0onstofoodandservicessuchasmini‐spaandcaféareas.

3.1 Retail Design

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3.2 Retail Design

ColumbiaSportswearCompany–ForColumbiathechallengewasbringingthepersonalityandcharacterofthebrandtolifeacrossthevarietyofretailpartnersandenvironments.Mystudiodevelopedcrea0vefixturesandbrandelementsthathelpCSCtoincreasetheiroverallpresenceacrosstheglobe.

CarolinaPanthers–NFLfranchisetheCarolinaPanthershiredmyteamtodevelopaproprietaryrestaurantconceptthatembracedthelocalcultureandconnectedemo0onallywiththeirfanbase.Theresultwasafullyrealized,downhomeBBQShackrightwhereyou’dnormallyjustbuyahotdog.

Levis/Dockers–LevisisrelaunchingtheDockersbrandtobeKerreflectit’sSanFranciscorootsandappealtoslightlymoresophis0catedaudience.Mystudioworkedtheirbrandteamstodesignshop‐n‐shopconceptsthatembodiedtherevitalizedbrandandhighlightednewstylesandmessaging.

Dell–Aspartofmul0‐facetedagencyofrecordpartnershipworkingonallaspectsofDell’smarke0ng,mystudiofocusedonin‐storemerchandisingprogramsthat0edseamlesslytoon‐goingadver0singandpromo0ons.Deliveringreal‐0memessagingandcampaignintegra0onacrossmul0pleretailpartners,ensuringthatcustomerswereengagedandpulledthroughtopurchaseoncetheyarrivedinthestore.

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4. Branding

NFL–TheNa0onalFootballLeaguelicensesit’sbrandtothousandsofproducts,fromclothing,totoys,tohomeappliancesandbeyond.Preservingthecredibilityoftheleaguewhilecommunica0ngtheNFLbrandacrosssuchavarietyofproductsisanongoingchallenge.MyteamofstrategistanddesignersworkedcloselywiththeNFL’sinternalmarke0ngandmerchandisinggroupstoclarifythebrandpromiseofNFLlicensedproductsandtoestablishaclearhierarchyacrossitemsandcategories.Theoutcomewasabrandarchitectureandpackagingsystemthatsegmentedproductsintocleargood,beKer,bestlevelsmakingshoppingeasierforconsumersandgoingtomarketeasierformanufacturersandretailers.

Adidas–Withthelaunchoftheir“ImpossibleIsNothing”campaign,myteamandIworkedtointegratethetoneofthenewcampaignintotheirretailoutletstoresviavisualcommunica0onsinasimpleandefficientway.TheresultwasreducedcluKerandredundantsignageincombina0onwithstrongeruseofdrama0cimagerythatbeKerreflectedtheprimarybrandcampaign.

Dick’sSpor<ngGoods–Aspartoftheirsubstan0algrowth,DSGpurchasedthelicensingrightsfortheFieldandStreambrand.Weworkedcloselywiththeinternalmarke0nggroupstohelpthemrefinethebrandandshapethedirec0onofthelineaswellasit’sroleinthestore.Theoutcomewasanewiden0tyandpackagingsystemthathelpedDSGtransi0onmajorityoftheirhun0ngandcampingcategorytodeeper,moreemo0onallycrediblebrand.