mitigating legal risk with hr case management
DESCRIPTION
In this webinar, labor and employment attorney Clay Hartmann will offer his expert advice on how to ensure a consistent approach to handling and documenting grievances that will help you prevent and prepare for employment-related lawsuits. Join us to learn:• How to use technology to ensure a consistent approach to handling and documenting grievances• What common ER practices lead to mishandling of employee grievances• How to use HR Case Management to identify and improve weak business processesThis must-attend webinar will help ensure that your ER department has a solid process in place for handling grievances and can easily provide documentation of an employee’s interactions with ER should your organization be faced with a lawsuit.TRANSCRIPT
Mitigating Legal Risk with HR Case Management
January 12, 2012
Who is Dovetail?
April 10, 2023 © 2012 Dovetail Software 2
Dovetail is a leader in employee and customer support software enabling organizations to: reduce administrative costs, increase productivity, and improve service delivery.
Customer Snapshot:
Speaker Introduction
April 10, 2023 ©2012 Dovetail Software 3
Clay HartmannAttorney & Consultant
The Hartmann Firm
Russ ResslhuberDirector of Product Management
Dovetail Software
Cost of being unprepared
April 10, 2023 ©2012 Dovetail Software 4
99,947# of claims filed in
2011:
6 out of 10Employers that
have faced a lawsuit in the past 5 years:
$45,000Average Defense
Cost:
$218,000Median Pay Out:
$263,000 Potential Cost of 1
claim:
Sources: 2010 & 2011 EEOC Reports. www.eeoc.gov
Seventh Annual Workplace Class Action Litigation Report, Seyfarth Shaw LLP; Department of Labor. www.seyfarth.com/ClassActionReport/ 2011 SHRM Employment Law Update March 1, 2011. www.shrm.org
Legal Process
April 10, 2023 ©2012 Dovetail Software 5
Employee files a
complaint
Company is summoned
Counsel is obtained
or notified
Discovery & Pre-trial
Evidence is collected
ER Departmentcontacted
Trial
Summary Judgment
Complaint withdrawn
Settlement
$
$$$
$$$$
$$$$$
#1 Mistake ER Makes
April 10, 2023 ©2012 Dovetail Software 6
Inconsistency: Different employees experience different rules
No record of how issues were resolved/handled in the past
Decentralized ER organizations handle issues differently
ER advisors use different processes/policies to handle issues
Building your Grievance Process
April 10, 2023 ©2012 Dovetail Software 7
Employee discusses issue with parties involved
Employee has an issue
Issue Resolved?
Issue resolved informally, no further action required
Employee contacts HR/ER, Stage 1 of Process begins
HR/ER reviews and addresses grievance within m days
GrievanceResolved?
Grievance resolved, no further action required
Employee appeals, Stage 2 of Process begins
GP board or director reviews appeal and rules within n days
Grievance closed
Example:
Yes
No
Yes
No
Grievance Case Management
Communication
Documentation
Automation
Notification
Policy/Procedure/Process Implementation
Integration
Analytics/Process Validation
©2012 Dovetail SoftwareApril 10, 2023
Questions?
©2012 Dovetail SoftwareApril 10, 2023
Next Steps
Visit our Resource Center: dovetailsoftware.com/resources
Next Webinar: 10 Ways to Nurture your New Hires Topic: Onboarding Best Practices Date: February 16, 12pm CT Guest Speaker: Morgan Hoogvelt
Dovetail Contact Information: Website: dovetailsoftware.com Twitter: @dovetail Blog: dovetailsoftware.com/dovetailconnectblog Phone: (800)684-2055 Email: [email protected]
April 10, 2023 ©2012 Dovetail Software 10