Download - Mitigating Legal Risk with HR Case Management

Mitigating Legal Risk with HR Case Management

January 12, 2012

Who is Dovetail?

April 10, 2023 © 2012 Dovetail Software 2

Dovetail is a leader in employee and customer support software enabling organizations to: reduce administrative costs, increase productivity, and improve service delivery.

Customer Snapshot:

Speaker Introduction

April 10, 2023 ©2012 Dovetail Software 3

Clay HartmannAttorney & Consultant

The Hartmann Firm

Russ ResslhuberDirector of Product Management

Dovetail Software

Cost of being unprepared


99,947# of claims filed in

2011:

6 out of 10Employers that

have faced a lawsuit in the past 5 years:

$45,000Average Defense

Cost:

$218,000Median Pay Out:

$263,000 Potential Cost of 1

claim:

Sources: 2010 & 2011 EEOC Reports. www.eeoc.gov

Seventh Annual Workplace Class Action Litigation Report, Seyfarth Shaw LLP; Department of Labor. www.seyfarth.com/ClassActionReport/ 2011 SHRM Employment Law Update March 1, 2011. www.shrm.org

Legal Process


Employee files a

complaint

Company is summoned

Counsel is obtained

or notified

Discovery & Pre-trial

Evidence is collected

ER Departmentcontacted

Trial

Summary Judgment

Complaint withdrawn

Settlement

$

$$$

$$$$

$$$$$

#1 Mistake ER Makes


Inconsistency: Different employees experience different rules

No record of how issues were resolved/handled in the past

Decentralized ER organizations handle issues differently

ER advisors use different processes/policies to handle issues

Building your Grievance Process


Employee discusses issue with parties involved

Employee has an issue

Issue Resolved?

Issue resolved informally, no further action required

Employee contacts HR/ER, Stage 1 of Process begins

HR/ER reviews and addresses grievance within m days

GrievanceResolved?

Grievance resolved, no further action required

Employee appeals, Stage 2 of Process begins

GP board or director reviews appeal and rules within n days

Grievance closed

Example:

Yes

No

Yes

No

Grievance Case Management

Communication

Documentation

Automation

Notification

Policy/Procedure/Process Implementation

Integration

Analytics/Process Validation

©2012 Dovetail SoftwareApril 10, 2023

Next Steps

Visit our Resource Center: dovetailsoftware.com/resources

Next Webinar: 10 Ways to Nurture your New Hires Topic: Onboarding Best Practices Date: February 16, 12pm CT Guest Speaker: Morgan Hoogvelt

Dovetail Contact Information: Website: dovetailsoftware.com Twitter: @dovetail Blog: dovetailsoftware.com/dovetailconnectblog Phone: (800)684-2055 Email: [email protected]


Download - Mitigating Legal Risk with HR Case Management

Top Related