MITCHELL WRIGHT 532 Kuanana St. Paia, HI 96779 C: 253-282-3970 mitchelloctaveus@yahoo.com

PROFESSIONAL SUMMARYVersatile and innovative management and technical professional skilled at seeing the “big picture” while still also focusing on the details. With Expertise in business development and streamlining processes and systems.

SKILLSCrime prevention expertise Document retrieval systemsExemplifies integrity PlumbingDomestic violence prevention Strong mechanical aptitudeEmergency planning Schematic diagram interpretationTraffic control Troubleshooting expertCrisis intervention specialist Hand and power toolsReport writing Schematics interpretationWelding Computer-literateSkilled plumber Skilled with ladders and scaffoldsCPR certified Customer serviceFabrication Superb time management skillsPainting and repair specialist Risk managementStrong mechanical and electrical skills Cost reduction strategiesMulti-tasking Process improvement

Results-orientedInventoryNatural leader

WORK HISTORYFAA Technician, 12/2015 to CurrentRockwell Collins – Federal Way, WA

Worked collaboratively with clients, team members, implementation consultants, and resources across thecompany to achieve desired results.Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in amanner and time frame consistent with department and team service levels and goals.Owned and addressed client needs and product issues from inception to resolution.Maintained detailed documentation through logging of support cases, e-mail and knowledge base articlesfor client and internal use.Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.Emphasized product features based on analyses of customers' needs, and on technical knowledge ofproduct capabilities and limitationsContacted new and existing customers to discuss their needs, and to explain how these needs could be metby specific products and services.

Assistant Plant Manager, 09/2013 to 12/2015Baker Commodities INC. – Seattle, WA

Directed quality assurance efforts to maximize Plant operations and minimize product contamination.Supervised the work of 25 team members, offering constructive feedback on their work performance as wellas conducting disciplinary reviews.Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planningsessions.Coordinated between local and national vendors, as well as regional facilities to ensure proper movement

of Materials.Conducted daily, weekly and monthly inventory of all materials produces as well as chemicals used in theproduction process.Relayed and maintained all Local state and federal safety programs per OSHA, WSHA, USDA, andcorporate policies to ensure safe working environment.

Maintenance Mechanic, 02/2010 to 09/2013Baker Commodities INC – Seattle, WA

Logged detailed and thorough records of maintenance performed.Maintained 60,000 square feet of facility grounds.Monitored and maintained heating, ventilation and cooling systems.Maintained and repaired boilers, chillers, air handlers, DIW, IWW, scrubbers and closed-loop systems.Checked, tested and replaced faulty components, circuit modules and printed circuit boards.Designed and constructed adaptations of component parts and standard parts.Completed light fabrication duties, including welding and pipefitting.Repaired air compressors, chillers, heating units and exhaust fans.Installed building control systems, general office equipment and furniture.Inspected and repaired chillers, fan and coil units and window-mounted AC units.Repaired and replaced plumbing parts, including fixtures and drain lines.

Facility Maintenance, 02/2006 to 06/2009Bradkin/ Atlas – Tacoma, WA

Logged detailed and thorough records of maintenance performed.Maintained 150,000 square feet of facility grounds.Monitored and maintained heating, ventilation and cooling systems.Maintained and repaired chillers, air handlers, DIW, IWW, scrubbers and closed-loop systems.Checked, tested and replaced faulty components, circuit modules and printed circuit boards.Designed and constructed adaptations of component parts and standard parts.Completed light fabrication duties, including welding and pipefitting.Repaired air compressors, chillers, heating units and exhaust fans.Served as first responder for all facility and equipment issues.Repaired and replaced plumbing parts, including fixtures and drain lines.

Military Police, 06/1993 to 06/1995United States Army – Ft Richardson, AK

Actively patrolled assigned areas to prevent and detect crimes.Enforced all traffic laws and ordinances and checked speed with radar.Issued warnings and citations for traffic violations.Conducted thorough investigations of serious injury and fatality traffic accidents.Conducted preliminary investigations at the scenes of major crimes.Secured crime scenes, gathered evidence and questioned witnesses.Apprehended offenders and conducted interviews and interrogations.Checked all vehicle equipment for proper functioning prior to use.Apprehended suspects, read Miranda Rights and transported offenders to jail.

Owner, 02/2012 to CurrentM&L Printing – Tacoma, WA

Reduced and controlled company expenses by Creative consolidation of vendor pricing and production of

customer product.Analyzed contract performance for bids, budgets and forecasts.Greeted customers entering the store to ascertain what each customer wanted or needed.Politely assisted customers in person and via telephone.Successfully acquired an average of 3 new customers per month, generating a 50 % growth in revenue.

Provided an elevated customer experience to generate a loyal clientele.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Ensured superior customer experience by addressing customer concerns, demonstrating empathy andresolving problems on the spot.

EDUCATIONBachelor of Science: Electrical Engineering, 2016ITT Technical Institute - Seattle, WAAssociate of Applied Science: Electrical Engineering, 2014ITT Technical Institute - Seattle, WAHigh School Diploma: 1993Vidalia High School - Vidalia, GA