ministry team 101
TRANSCRIPT
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Building a PowerfulMinistry Team
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Workbook
p. 5
IntroductionIn this section:
Expectations andObjectives
Reflections of Past Team Experiences
Discussions ofHow Your Team is Doing
Biblical Foundations ofTeams & Teamwork
Differences Between a Team and Any OtherType of Group
Inte rd e p e nd e nc e
C O O PERATIO N
C le a rRo le s
2
C o m m o n Purp o se
1
Ac c e p te dLe a d e rship
3
Effe c tivePro c e sse s
4
So lidRe la tio nship s
5
Exc e lle ntC o m m unic a tio n
6 T h e R ea sonfo r C oop era tion
T h e S tra teg yfo r C oop era tion
T h e S tru ctu refo r C oop era tion
T h e M eth odof C oop era tion
T h e C lim a tefo r C oop era tion
T h e M ean so f C oop era tion
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Expectations
Workbook
p. 3
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Workshop Objectives
• Understand the principles and practices of high performance teamwork
• Have had a lot of discussion about your team
• Have explored the characteristics of highly effective ministry teams
• Have developed a plan for increased team effectiveness
By the end of the day you will …
Workbook
p. 5
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Sharpening Our Edge
“If the axe is dull and he does not sharpen its edge, then he must exert
more strength.Wisdom has the advantage
of giving success.”
Ecclesiastes 10:10 NAS
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ReflectionsHow effective is your team?
You mean on a good day?PoorPatchy/inconsistentProbably average but nothing to write home aboutGoodVery goodWe have redefined the standards for cooperation and team effectiveness
Workbook
p. 6
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ReflectionsHow do you measure or evaluate teameffectiveness?
What was the question again?Others tell us we’re doing a good jobGut feelingAs a team, we talk about it on a regular basisWe measure effectiveness against specific ministry goals
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Reflections
Regardless of “measurability,” how would you describe the results of your team?
Are your results measurable?You mean, like with numbers?NoUnsureSome, but mostly notYes
Dismally Poor
Good ExceptionalSo-SoPoor VeryGood
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Reflections
What’s between your team and exceptional results?
Barriers within the team?
Organizational barriers?
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Teams and Teamwork are Teams and Teamwork are Biblical ConceptsBiblical Concepts
God’s Nature
“Let Us make man in Our image, according to Our likeness…”
Genesis 1:26
Workbook
p. 9
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Teams and Teamwork are Teams and Teamwork are Biblical ConceptsBiblical Concepts
God’s Nature God’s Creation Pattern
“It is not good for man to be alone…”Genesis 2:18
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Teams and Teamwork are Teams and Teamwork are Biblical ConceptsBiblical Concepts
God’s Nature God’s Creation Pattern God’s Assignments
Moses and Aaron – Exodus 4:10-16Moses and the elders – 18:13-24
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You Cannot Do the Work Alone
“The thing that you are doing is not good.You and these people who are with you willonly wear yourselves out. The work is tooheavy for you; you cannot handle it alone.”
Exodus 18:17-19
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Teams and Teamwork are Teams and Teamwork are Biblical ConceptsBiblical Concepts
God’s Nature God’s Creation Pattern God’s Assignments
Moses and Aaron – Exodus 4:10-16Moses and the elders – Exodus 18:13-24David’s band of mighty men – I Chron. 11:10Daniel’s friends – Daniel 1:7Paul’s team – Luke, Epaphras, Epaphroditus,Onesimus, Silas, Timothy, Titus
Workbook
p. 9
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Paul’s Team
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Paul’s Team
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Teams and Teamwork are Teams and Teamwork are Biblical ConceptsBiblical Concepts
God’s Nature God’s Creation Pattern God’s Assignments
Jesus’ Team
“Now it came to pass in those days that He wentout to the mountain to pray, and continued all nightin prayer to God. And when it was day, He called His disciples to Him; and from them He chose twelvewhom He also named apostles.” Luke 6:12
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“Then He appointed the twelve, that they might be with Him and that He might send them out to preach...” Mark 3:14
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Strategy of the Church“And He Himself gave some to be apostles,some prophets, some evangelists, and somepastors and teachers …” Ephesians 4:11
FOR
“…the equipping of the saints for the work ofthe ministry; for the edifying of the body of Christ…” Ephesians 4:12
Workbook
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“Equipping” = KatartizoTo restorea broken
boneTo
RestoreSomething
To conditionan athlete
To menda frayed
fishing net
ToFurnish a house
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Structure of the Church
“For as the body is one and has many members, but all the members of that one body, being many, are one body, so also is Christ. … For in fact the body is not one member but many.”
I Corinthians 12:12-14
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God’s Church
Interdependent Parts
Synergistically Related
Biblically Directed
Spiritually Empowered
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“Now listen to me ….”
“The work is too heavy for you; you cannot handle it alone.”
Exodus 18:17-19
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What makes a high performingteam different from
any other type of group?
Workbook
p. 13
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Continuum of Cooperation
-5 -4 -3 -2 -1 1 2 3 4 5 6 7 8 9 10
AcceptableResults
ExceptionalResults
TeamGroup
Synergy
Low Moderate High
Workbook
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Synergy is a Biblical Concept
• “Two are better than one, because they have good return for their work.”
Eccl. 4:9
• “…five of you will chase a hundred…”
Lev. 26:8
• “…the first slaughter which Jonathan and his armor bearer made was about 20 men…”
I Sam 14:14
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Building an Ark
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Building an Army
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Building a Wall
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Stay With the Team
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Teams are Volunteers Who Achieve “Exceptional” Results
AcceptableResults
Exceptional Results
-5 -4 -3 -2 -1 1 2 3 4 5 6 7 8 9 10
Volunteered
Compensated
Groups
Team
sA team is a group of interdependentpeople committed to a common purposewho choose to cooperate in orderto achieve exceptional results
Workbook
p. 17
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Teams are Volunteers Who Achieve “Exceptional” Results
AcceptableResults
Exceptional Results
-5 -4 -3 -2 -1 1 2 3 4 5 6 7 8 9 10
Volunteered
Compensated
Groups
Team
sA team is a group of interdependentPeople committed to a common purposewho choose to cooperate in orderTo achieve exceptional results
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Teams are Volunteers Who Achieve “Exceptional” Results
AcceptableResults
Exceptional Results
-5 -4 -3 -2 -1 1 2 3 4 5 6 7 8 9 10
Volunteered
Compensated
Groups
Team
sA team is a group of interdependentPeople committed to a common purposewho CHOOSE to cooperate in orderTo achieve exceptional results
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Continuum of Cooperation
-5 -4 -3 -2 -1
1 2 3 4 5 6 7 8 9 10
Level of Cooperation
Choice Low levels of Low levels of competence.competence. Wrong teamWrong team composition composition High levels of internal High levels of internal competition.competition. Low levels of Low levels of commitment.commitment.
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“Let’s Talk About It”
• Have you ever experienced synergy on your ministry team?
• What specific attitudes and actions promote the potential of synergy on your team?
• What attitudes or actions hinder or block it?
• What are the spiritual dimensions of synergy?
Workbook
p. 19
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Where Is Your Team on the Continuum?
-5 -4 -3 -2 -1 0 1 2 3 4 5 6 7 8 9 10
Continuum of CooperationContinuum of Cooperation
Move Right
What determines where an individual is on the continuum? Why would an individual CHOOSE to move right?
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Teamwork Takes More Than a Good Attitude
Teamwork Takes More Than a Good Attitude
Willingness to Cooperate Skill in Cooperation
Why We Stand There:
LowLow HighHigh
Level of Cooperation
Where We Stand:
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LearnBack: Key Teaching Points…Biblical Basis of Teams and
Continuum of Cooperation Model• Teams and Teamwork are Biblical Concepts.• We cannot do ministry alone (Exodus 18:17-19).
• High performing ministry teams are volunteers who differentiate themselves by seeking exceptional results, not just acceptable results.
• Cooperation is a choice . . . a choice made on an individual basis
• Our level of cooperation is determined by our willingness to cooperate, as well as our skill to cooperate.
• Synergy is evident throughout scripture (e.g., Ecclesiastes 4:9, I Samuel 14:14)
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Characteristics of Powerful Ministry Teams
1
2
4
35
6
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Characteristics of Powerful Ministry TeamsCommonPurpose
Clear Roles
AcceptedLeadership
Effective Processes
SolidRelationships
ExcellentCommunication
Reasonfor
Cooperation
Strategyfor
Cooperation
Meansof
Cooperation
Climatefor
Cooperation
Structurefor
Cooperation
Method ofCooperation
1
2
4
35
6
Workbook
p. 23
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Inte rd e p e nd e nc e
C O O PERATIO N
C le a rRo le s
2
C o m m o n Purp o se
1
Ac c e p te dLe a d e rship
3
Effe c tivePro c e sse s
4
So lidRe la tio nship s
5
Exc e lle ntC o m m unic a tio n
6 T h e R ea sonfo r C oop era tion
T h e S tra teg yfo r C oop era tion
T h e S tru ctu refo r C oop era tion
T h e M eth odof C oop era tion
T h e C lim a tefo r C oop era tion
T h e M ean so f C oop era tion
Common Purpose
In this section:
The Attributes of aPowerful Team Purpose
The Concept of Alignment
How to Create Alignment
The Mission ofYour TeamWorkbook
p. 25
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CommonPurpose
Reasonfor
Cooperation
Characteristics of Powerful Ministry Teams
1
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Purpose is the Cornerstone of Team Effectiveness
Clear – I Cor. 14:8
Workbook
p. 27
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I Corinthians 14:8
“If the bugle producesan indistinct sound, whowill prepare himself forbattle?”
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Purpose is the Cornerstone of Team Effectiveness
Clear – I Cor. 14:8 Compelling – Matt. 4:17-22
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Purpose is the Cornerstone of Team Effectiveness
Clear – I Cor. 14:8 Compelling – Matt. 4:17-22 Common – Matt. 4:17-22
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The Source of Team Power
is the match between myindividual goals and interests and thegoals of the team.
“Why should I….?”
Workbook
p. 28
Alignment
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Alignment
Purpose
Team
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Alignment
Purpose
Team
. . . team and members “on task”
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Alignment
Purpose
Team
. . . members “off task”
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Alignment
Purpose
Team
. . . team “off task”
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In the same boat, heading in the same direction, pulling together
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Everybody doing their own thing
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Worst Case?
Purpose
Team
1
32
45 6 7
Workbook
p. 28
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Self Diagnosis of MisSelf Diagnosis of Misalignment
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Team Diagnosis of Misalignment-Team Diagnosis of Misalignment-alignment
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Slightly Off Course
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Criteria For Alignment
Clear – “Understand It” Relevant – “Want It” Significant – “Worth It” Achievable – “Believe It”
Workbook
p. 29
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Notice They Don’t Call It Team Play
TeamWORKTeamWORKTeams don’t make the work easier,
but rather,the results bigger and better
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Teams Achieve “Exceptional”Results
AcceptableResults
Exceptional Results
1 2 3 4 5 6 7 8 9 10
Unbelievable Results
•Don’t chase group-sized goals with team-sized efforts.•Don’t chase team-sized goals with group-sized efforts.•Don’t chase unbelievable goals.
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Pursue Faith-Sized Goals
Don’t chasegroup-sizedgoals with team-sized efforts
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Criteria For Alignment
Clear – “Understand It” Relevant – “Want It” Significant – “Worth It” Achievable – “Believe It” Urgent – “Time is an Issue”
Workbook
p. 31
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In all things essential, unityIn all things non-essential, diversityIn all things, charity
Sustaining Alignment . . .
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A Team in Alignment
Troas
NeopolisSamothrace
“Immediately WE sought to go into Macedonia,
concluding that God hadcalled US to preach
the gospelto them.”
Acts 16:10Workbook
p. 30
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Evaluating Your Purpose Statement
Team Purpose:__________________________________________________________________
ClarityRelevanceSignificanceBelievabilityUrgencyOverall Motivation
VeryLow Low Average High
VeryHigh
Workbook
p. 31
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LearnBack: Key Teaching Points…Common Purpose – our reason for
cooperation
• Purpose gives birth to the concept of team…it is the cornerstone of all effective teamwork.
• A powerful team purpose has three qualities: clear, compelling, and common.
• Alignment is the source of team power. It answers the question, “Why should I?…”
• Teams do not make the work easier, but make the results bigger and better.
• “Task is Boss.”
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Inte rd e p e nd e nc e
C O O PERATIO N
C le a rRo le s
2
C o m m o n Purp o se
1
Ac c e p te dLe a d e rship
3
Effe c tivePro c e sse s
4
So lidRe la tio nship s
5
Exc e lle ntC o m m unic a tio n
6 T h e R ea sonfo r C oop era tion
T h e S tra teg yfo r C oop era tion
T h e S tru ctu refo r C oop era tion
T h e M eth odof C oop era tion
T h e C lim a tefo r C oop era tion
T h e M ean so f C oop era tion
Clear Roles
In this section:
Evaluating Role Clarityon Your Team
Different Typesof Team Roles
Managing Interdependence
Leveraging Roles
Workbook
p. 33
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Roles on your team...• How would you describe the levels of role clarity on
your team?
• How clear is your role?
• How clear are you about the roles of the other team members?
In Conflict
ConfusedRoughlyDefined
MostlyDefined
CrystalClear
In Conflict
ConfusedRoughlyDefined
MostlyDefined
CrystalClear
Haven’ta clue
Veryunclear
Somewhatunclear
Clear VeryClearWorkbook
p. 35
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CommonPurpose
Reasonfor
Cooperation
Strategyfor
Cooperation
Characteristics of Powerful Ministry Teams
1
Clear Roles
2
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“I planted, Apollos watered…” I Corinthians 3:4
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Different Roles
“The craftsman encourages the goldsmith, and hewho smoothes with the hammer spurs on him whostrikes the anvil.”
Isaiah 41:7
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Different Types of Team RolesDifferent Types of Team Roles
• Functional Expert
• Team Roles– Formal Team Roles…e.g., Leader,
Facilitator
– Informal Team Roles…e.g., Peacemaker, Gatekeeper
• General Team Member RolesWorkbook
p. 37
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The Singular Craftsman
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Division of Labor
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CommonPurpose
Reasonfor
Cooperation
Strategyfor
Cooperation
Characteristics of Powerful Ministry Teams
1
Clear Roles
2
Interdependence
Workbook
p. 39
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Dividing the Task
DesiredOutcome
Our Work Process
Role#1
Role#2
Role#3+ + =
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Role PossibilitiesRole Possibilities
Clear Confused Chaotic
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The Risks of Interdependence
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Managing Interdependence
• Boundaries – Nehemiah 3
• Attitudes – Joshua 1:12-18
• Differences – I Cor. 12:4-31
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Boundary Management
“You what!!?I can’t believe this!Now think.When was the lasttime you had itin your hand?”
Managing the “White Space” on Our Organization Chart
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“This is MY job!”
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“That’s YOUR job.”
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On High Performance TeamsNo one is done until everyone is
done!And to the Reubenites and to the Gadites and to the half-tribe of Manasseh,Joshua said, “Remember the word which Moses the servant of the LORD commanded you, saying, 'The LORD your God gives you rest, and will giveyou this land.’ Your wives, your little ones, and your cattle shall remain inthe land which Moses gave you beyond the Jordan, but you shall crossbefore your brothers in battle array, all your valiant warriors, and shall helpthem, until the LORD gives your brothers rest, as He gives you, and they alsopossess the land which the LORD your God is giving them. Then you shallreturn to your own land, and possess that which Moses the servant of the LORD gave you beyond the Jordan toward the sunrise.” And they answeredJoshua, saying, “All that you have commanded us we will do, and whereveryou send us we will go.”
Josh. 1:12-16 (NAS)
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“MY part of OUR job.”
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I Corinthians 12There are different kinds of gifts but
theSAME Spirit. There are different kinds of
service but the….
SAME Lord. There different kinds of working but the
SAME God works in all of them in all men now to each one, the manifestation of the Spirit is given for the
COMMON good.
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Unity in DiversityI Corinthians 12
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Complementing Roles
“By design and by talent we were a team of specialists, and like a team of specialists in any field, our performance depended both on individual excellence and on how we worked together. None of us had to strain to understand we had to complement each other’s specialties; it was simply a fact, and we all tried to figure out ways to make our combination more effective.”
Bill Russell
Workbook
p. 40
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Drucker on Teams
“All work is for a team. Noindividual has the temperamentand skills to do the job. The purpose of a team is to makestrengths productive and weaknesses irrelevant.”
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What are the principles for leveraging the power in
role differences?
What are the principles for leveraging the power in
role differences?
Workbook
p. 41
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Leveraging Role DifferencesLeveraging Role Differences
• Focus on strengths• Staff to weaknesses• Look to the edge…• Read the book on everyone• Proactively seek input• Ensure enough difference and the right
difference• Ensure ministry roles are gift-based
Principles for leveraging differences
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Gift-Based Ministry Roles
And He gave some as apostles, and some as prophets, and some as evangelists, and some as pastors and teachers . . . (Eph. 4:11 – NAS)
And since we have gifts that differ according to the grace given to us, let each exercise them accordingly; if prophecy, according to the proportion of his faith; if service, in his serving; or he who teaches, in his teaching; or him who exhorts, in his exhortation; he who gives, with liberality; he who leads, with diligence; he who shows mercy, with cheerfulness. (Romans 12:6-8 – NAS)
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LearnBack: Key Teaching Points…Clear Roles – our strategy for cooperation
• Dividing the task into roles is the strategy for leveraging the results.
• Interdependence and role clarity become critically important when the task is divided…understanding my and others’ roles is critical.
• Role possibilities include: clear, confused, and chaotic.• Managing our interdependence suggests we need to master
role boundaries, role attitudes, and role differences.• Teams need to learn the concept of personal responsibility
and mutual accountability.• MY part of OUR job!
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Inte rd e p e nd e nc e
C O O PERATIO N
C le a rRo le s
2
C o m m o n Purp o se
1
Ac c e p te dLe a d e rship
3
Effe c tivePro c e sse s
4
So lidRe la tio nship s
5
Exc e lle ntC o m m unic a tio n
6 T h e R ea sonfo r C oop era tion
T h e S tra teg yfo r C oop era tion
T h e S tru ctu refo r C oop era tion
T h e M eth odof C oop era tion
T h e C lim a tefo r C oop era tion
T h e M ean so f C oop era tion
AcceptedLeadership
In this section:
The Role of a Team Leader
The Mindset of anEffective Team Leader
Releasing the Leaderin Everyone
Challenges toTeam LeadershipWorkbook
p. 43
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CommonPurpose
Clear Roles
Reasonfor
Cooperation
Strategyfor
Cooperation
Characteristics of Powerful Ministry Teams
1
2
3
Interdependence
Cooperation
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In Need of a Leader
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The Matter of Leadership
How would you define leadership?
What are the qualities of an effective team leader?
What are the qualities of an effective team member?
Workbook
p. 45
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Teams Need Leadership
Without structure, groups often flounder un-productively, and the members then conclude they are merely wasting their time. The fewer constraints given a team, the more time will be spent defining its structure rather than carrying out its task .... In short, leadership—the existence of people with power to mobilize others and to set constraints—is an important ingredient in making participation work.
Rosabeth Moss KanterThe Change Masters
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Teams Need Leadership Without structure, groups often flounder un-
productively, and the members then conclude they are merely wasting their time. The fewer CONSTRAINTS given a team, the more time will be spent defining its structure rather than carrying out its task .... In short, leadership—the existence of people with power to mobilize others and to set CONSTRAINTS—is an important ingredient in making participation work.
Rosabeth Moss KanterThe Change Masters
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“Constraints”“Constraints”
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CommonPurpose
Clear Roles
AcceptedLeadership
Reasonfor
Cooperation
Strategyfor
Cooperation
Structurefor
Cooperation
Characteristics of Powerful Ministry Teams
1
2
3
Interdependence
Cooperation
Workbook
p. 47
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Accepted versus Unaccepted Leadership
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The Role of Team Leaders
• Direction Setter
• Priority Management
• Facilitator
• Coach
• Boundary Management
• Coordination
Workbook
p. 48
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Teams are Volunteer Organizations
AcceptableResults
Exceptional Results
1 2 3 4 5 6 7 8 9 10
What we volunteer
CommitmentLeadership
What we’re paid for
ComplianceManagement
Volunteers must“accept” the leadership beforethey will followto exceptionallevels ofperformance
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The Mindset of a Team Leader
• They understand that teams are all about tasks• They appreciate the collective brilliance of the team• They believe in the power of diversity• They see leadership as a role, not a position• They see leadership and power as something to be
released and shared rather than something to hold and control
• They support the task leadership and expertise of others
Workbook
p. 50
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Releasing the Leader in Everyone
On High Performance TeamsLeadership is task-driven.
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Teams have two types of leaders
Team Leaders Task Leaders
Workbook
p. 50
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Shared Leadership
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The Leadership Connection
Leader Team
“Whoever wants to begreat among you mustbe your servant.” Matt. 20:26
ServeServe
Empower Empower (“accept”)(“accept”)
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Servant Leaders Understand That ...
On high performance teams,leadership is a ROLE,... not a POSITION.
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The Mindset of a Team Member
• They understand that teams are all about tasks• They appreciate the collective brilliance of the team• They believe in the power of diversity• They see team membership as a role, not a position• They see leadership and power as something to be
released and shared rather than something to hold and control
• They support the task leadership and expertise of others
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Team Leadership Challenges
• Challenge for Position – Numbers 12:1-2
• Challenge to Direction – Numbers 14:1-4
• Challenge of the Concept – Numbers 16:1-3
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Encouraging the Leader
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LearnBack: Key Teaching Points…Accepted Leadership – our structure for
cooperation• Interdependence must be managed…with divided labor, a high degree
of coordination and integration is needed.• Leaders play the role of coordinator, integrator, facilitator…they
provide the structure for cooperation. • Team leaders channel the efforts of the team…like the riverbanks of a
river.• Leadership in its purest form is influence.• Leadership is all about calling commitment out of others.• A key role of the team leader is facilitating the constant change of
task leadership.• Team leaders see leadership as a role, not a position.• Teams empower the leader to serve them as they volunteer their
cooperation…this is why “acceptance” is so important.
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Inte rd e p e nd e nc e
C O O PERATIO N
C le a rRo le s
2
C o m m o n Purp o se
1
Ac c e p te dLe a d e rship
3
Effe c tivePro c e sse s
4
So lidRe la tio nship s
5
Exc e lle ntC o m m unic a tio n
6 T h e R ea sonfo r C oop era tion
T h e S tra teg yfo r C oop era tion
T h e S tru ctu refo r C oop era tion
T h e M eth odof C oop era tion
T h e C lim a tefo r C oop era tion
T h e M ean so f C oop era tion
Effective Processes
In this section:
The Primary Typesof Team Processes
MasteringTeam Processes
Workbook
p. 55
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JJ
CommonPurpose
Clear Roles
AcceptedLeadership
Reasonfor
Cooperation
Strategyfor
Cooperation
Structurefor
Cooperation
1
2
4
3
Interdependence
Cooperation
Method ofCooperation
Characteristics of Powerful Ministry Teams
Effective Processes
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Two Types of Team Processes
• Implementation Processes– For example: Worship service, outreach event,
etc.
• Thinking Processes– For example: planning, decision-making, etc.
Workbook
p. 57
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ThinkingThinking Together Together
Two Dimensions of Teamwork
Working Working TogetherTogether
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Thinking TogetherTapping into the Collective IQ of the Team
Thinking TogetherTapping into the Collective IQ of the Team
Divergence
• Explore the issue• Define the problem or decision• Surface difference & perspective
Convergence
• Sharing• Understanding• Agreeing
GeneralDirection
SharedDirection
CONFLICT
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Thinking TogetherTapping into the Collective IQ of the Team
Thinking TogetherTapping into the Collective IQ of the Team
• Problem-Solving• Decision-Making• Project Design & Management• Conflict Management• etc.
Meetings – The playing field of a high performance team
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Exercise
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741 61 42 14
1341 81 70
9 45 86 18 2246
17 2189 5 34 2 30
6937 49
78 38 50
85 6 1025 29 90
65 82
33 54 26 58
53 57 66 62
73 7779 39 76
15 32 16
31 71
3 8 24 40
47 83 8027 52 56
55 28767 72
51 11 12 475
88 6036
19 23 43 20 4844
8735 59 63 68 54
84
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Move Fast – Time is of the Essence
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741 61 42 14
1341 81 70
9 45 86 18 2246
17 2189 5 34 2 30
6937 49
78 38 50
85 6 1025 29 90
65 82
33 54 26 58
53 57 66 62
73 7779 39 76
15 32 16
31 71
3 8 24 40
47 83 8027 52 56
55 28767 72
51 11 12 475
88 6036
19 23 43 20 4844
8735 59 63 68 54
84
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Let’s Try it Again
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. . . or tax our efforts?
Do our processes add value . . .
TimeWorkbook
p. 58
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Feedback
Mastering Ministry Team Processes
Implementprocessimprove-
ments
Step 4
Watchthe
gamefilms
Step 3
DesignandMap the
process
Step2
Identifykey
ministry &work
processes
Step 1
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“Okay Guys, Here’s the Plan…”
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LearnBack: Key Teaching Points…Effective Processes – our method for
cooperation• Two types of processes: Working and Thinking• Thinking together is where we often find synergy:
teams strive to tap into the collective IQ of the team. • Thinking should be made visible…it often leads to
new insight discerned together.• Meetings are the playing field for high performance
teams.• High performance teams constantly tinker with
processes, believing that things can always be done better.
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Inte rd e p e nd e nc e
C O O PERATIO N
C le a rRo le s
2
C o m m o n Purp o se
1
Ac c e p te dLe a d e rship
3
Effe c tivePro c e sse s
4
So lidRe la tio nship s
5
Exc e lle ntC o m m unic a tio n
6 T h e R ea sonfo r C oop era tion
T h e S tra teg yfo r C oop era tion
T h e S tru ctu refo r C oop era tion
T h e M eth odof C oop era tion
T h e C lim a tefo r C oop era tion
T h e M ean so f C oop era tion
SolidRelationships
In this section:
The Qualities ofSolid Team Relationships
Relational Operating Principles
for Your Team
Workbook
p. 63
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What are the qualities of good What are the qualities of good team relationships?team relationships?
Workbook
p. 65
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CommonPurpose
Clear Roles
AcceptedLeadership
Effective Processes
SolidRelationships
Reasonfor
Cooperation
Strategyfor
Cooperation
Climatefor
Cooperation
Structurefor
Cooperation
Method ofCooperation
Characteristics of Powerful Ministry Teams
1
2
4
35
Interdependence
Cooperation
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Qualities of a Solid Relationship TRUST
• of your character• of your competence
Workbook
p. 67
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“Trust” Account*
Deposit
Withdrawal
Balance
Character
Competence
Do what I sayI will do
Do it withexcellence
Account Over D
rawn
Account Closed
*Stephen Covey, The 7 Habits of Highly Effective People
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Qualities of a Solid Relationship
RESPECT ACCEPTANCE UNDERSTANDING COURTESY/SINCERITY MUTUAL ACCOUNTABILITY LOVE
TRUST• of your character• of your competence
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Solid Relationships• The Principle: John 13:34
“Let me give you a new command: Love one another. In the same way I loved you, you love one another. This is how everyone will recognize that you are my disciples—when they see the love you have for each other.”
• The Practice: Philippians 2:1-4“….Agree with each other, love each other, be deep-
spirited friends. Don’t push your way to the front; don’t sweet talk your way to the top. Put yourself aside, and help others get ahead. Don’t be obsessed with getting your own advantage. Forget yourselves long enough to lend a helping hand.”
The Message
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Team Operating Principles
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• We treat each other with dignity and respect
• We honor our commitments
• We maintain confidences
• We check our “hats” at the door
• Silence is agreement
• etc.
Team Operating Principles
Workbook
p. 68
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“One another” Principles
• Mark 9:50• Romans 12:10• Romans 12:16• Romans 14:13• Romans 14:19• Romans 15:7• Romans 15:14• I Cor. 12:25• Gal 5:13
• Eph. 4:2• Eph. 4:25• Eph. 4:32• Eph. 5:21• Col. 3:13• I Thes. 4:18• I Thes 5:13• I Thes. 5:15• James 4:11
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“One Another” Principles
• Be at peace with one another• Be devoted to one another• Be of the same mind toward
one another• Build up one another• Accept one another• Admonish one another• Care for one another• Serve one another• Show forbearance to one
another
• Speak the truth to one another
• Be kind to one another• Be subject to one another• Comfort one another• Encourage one another• Live in peace with one
another• Seek after that which is good
for one another
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LearnBack: Key Teaching Points…Solid Relationships – our climate for
cooperation• High performance teams are intentional about building diversity into
the team.
• Diverse teams embrace differences among the members, e.g., gifts, skills, personalities, interests, etc.
• The work of ministry is all about collaborative efforts.
• There are two areas where we build or break trust: Character & Competence
• You do not build trust with a team, you build trust one person at a time.
• I will not be interdependent with those I do not trust!
• Team Operating Principles govern our ability to relate to one another…they are a “tool” to ensure mutual accountability.
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Inte rd e p e nd e nc e
C O O PERATIO N
C le a rRo le s
2
C o m m o n Purp o se
1
Ac c e p te dLe a d e rship
3
Effe c tivePro c e sse s
4
So lidRe la tio nship s
5
Exc e lle ntC o m m unic a tio n
6 T h e R ea sonfo r C oop era tion
T h e S tra teg yfo r C oop era tion
T h e S tru ctu refo r C oop era tion
T h e M e th odof C oop era tion
T h e C lim a tefo r C oop era tion
T h e M ean so f C oop era tion
Excellent Communication
In this section:
Qualities ofExcellent Communication
Evaluate Your Team’sCommunication
Increasing TeamCommunication Effectiveness
Workbook
p. 73
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CommonPurpose
Clear Roles
AcceptedLeadership
Effective Processes
SolidRelationships
ExcellentCommunication
Reasonfor
Cooperation
Strategyfor
Cooperation
Meansof
Cooperation
Climatefor
Cooperation
Structurefor
Cooperation
Method ofCooperation
Characteristics of Powerful Ministry Teams
1
2
4
35
6
Interdependence
Cooperation
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Good Communication is Critical
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Communication Filters
Expectations (Paradigms)Expectations (Paradigms) Motives (Goals)Motives (Goals) Emotions (Feelings)Emotions (Feelings) PreoccupationsPreoccupations Jargon, TerminologyJargon, Terminology . . . Meaning. . . Meaning Prejudices (Past Experiences)Prejudices (Past Experiences) Personality (Behavioral Style, Learning Style, etc.)Personality (Behavioral Style, Learning Style, etc.)
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Meaning Conveyed By. . .
Words10%
Expression &Body Language
44%
Tone & Inflection
46%
Albert Mehrabian. Silent Messages, Belmont, CA, Wadsworth Pub. Co., 1981
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Qualities of Excellent Communication
Clear Open and Honest Timely Accurate
Workbook
p. 75
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Team Communications Inventory
FYI
Workbook
p. 75
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The Word of the Lord…God is all about communication!
The grass withers, the flower fades,But the word of our God stands forever. Isaiah 40:8
For as the rain and the snow come down from heaven,and do not return without watering the earth,and making it bear and sprout,and furnishing seed to the sower and bread to the eater,So shall my word be which goes forth from my mouth;it shall not return to Me empty,without accomplishing what I desire,and without succeeding in the matter for which I sent it Isaiah 55:10-11
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Paul – The Master Communicator
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CommonPurpose
Clear Roles
AcceptedLeadership
Effective Processes
SolidRelationships
ExcellentCommunication
Reasonfor
Cooperation
Strategyfor
Cooperation
Meansof
Cooperation
Climatefor
Cooperation
Structurefor
Cooperation
Method ofCooperation
Characteristics of Powerful Ministry Teams
1
2
4
35
6
Interdependence
Cooperation
Workbook
p. 81
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They Speak with One Language
And the Lord said, “Behold, they are one people, and they all have the same language. And this is what they began to do, and now nothing which they purpose to do will be impossible for them.”
Genesis 11:6
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“Let Us go down there and confuse their language…”
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LearnBack: Key Teaching Points…Excellent Communication – our means for
cooperation
• The biggest challenge to communication is the assumption that it has taken place.
• Only 10% of communication is with words; 90% is non-verbal.
• Characteristics of Excellent Communication:– Clear– Open and Honest– Timely– Accurate
• Maintaining and sustaining purpose requires excellent communication.
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Progress of Team Development . . .
. . . not in one great step,
but a series of
mini-steps.
Workbook
p. 82
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CommonPurpose
Clear Roles
AcceptedLeadership
Effective Processes
SolidRelationships
ExcellentCommunication
Reasonfor
Cooperation
Strategyfor
Cooperation
Meansof
Cooperation
Climatefor
Cooperation
Structurefor
Cooperation
Method ofCooperation
Characteristics of High Performance Teams
1
2
4
35
6
Interdependence
Cooperation
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End
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The Components of CooperationThe Components of Cooperation
LowLow HighHigh
Level of Cooperation
Willingness to Cooperate
Skill in CooperatingWorkbook
p. 21
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WillingnessWillingness
SkillSkill
Basic GroupBasic Group
AdolescentAdolescentTeamTeam
LearningLearningTeamTeam
High PerformanceHigh PerformanceTeamTeam
Individual StarsIndividual Stars
Warring FactionsWarring Factions
ConfusedConfusedCrowdCrowd
UnrulyUnrulyMobMob
70%
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AdolescentAdolescentTeamTeam
Individual StarsIndividual Stars
WillingnessWillingness
SkillSkill
Basic GroupBasic Group
LearningLearningTeamTeam
High PerformanceHigh PerformanceTeamTeam
Warring FactionsWarring Factions
ConfusedConfusedCrowdCrowd
UnrulyUnrulyMobMob
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LEARNINGTEAM
HIGH PERFORMANCETEAM
INDIVIDUALSTARS
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WillingnessWillingness
SkillSkill
1. Looking at the “average” position of your team on themodel, does this accurately reflect where your team is?
If not, where do you believe the team is?
2. How close was the assessment between individual team members? If significantly different, why? Whatdifferences in perspective/experience account forthese disparities?
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WillingnessWillingness
SkillSkill
Basic GroupBasic Group
AdolescentAdolescentTeamTeam
High PerformanceHigh PerformanceTeamTeam
Individual StarsIndividual Stars
Warring FactionsWarring Factions
ConfusedConfusedCrowdCrowd
UnrulyUnrulyMobMob
LearningLearningTeamTeam
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Two Dimensions of Alignment
• Purpose
• People
Workbook
p. 29
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Alignment of Purpose
• Whatever happens, conduct yourselves in a manner worthy of the gospel of Christ. Then, whether I come to see you or only hear about you in my absence, I will know that you stand firm in one spirit, contending as one man for the faith of the gospel. Philippians 1:27
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Alignment of Purpose
• If you have any encouragement from being united in Christ, if any comfort from His love, if any fellowship with the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and purpose. Philippians 2:1-2
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“Striving Together…”
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Alignment Between People
• “I do not ask in behalf of these alone, but for those also who believe in Me through their word; that they may all be one; even as Thou, Father, art in Me, and I in Thee, that they may also be in Us; that the world may believe that Thou didst send Me. And the glory which Thou hast given Me I have given them; that they may be one, just as We are one.”
John 17:20-22
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Alignment Between People
• Make every effort to keep the unity of the spirit through the bond of peace. There is one body and one Spirit—just as you were called to one hope when you were called— one Lord, one faith, one baptism; one God and Father of us all, who is over all and through all and in all.
Ephesians 4:3-6
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The Challenge to Leadership
• Numbers 12:1-8 – The challenge for the “Position”
• Numbers 14:1-4 – The challenge to the “Direction”
• Numbers 16:1-3 – The challenge of the “Concept”
Workbook
p. 53
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The Challenge for POSITION
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The Challenge to DIRECTION
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The Challenge of CONCEPT
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