migration slides
DESCRIPTION
InteractCRM: Migration to Multimedia Contact CenterTRANSCRIPT
www.interactcrm.com
InteractCRM
InteractCRM: Migration to Multimedia Contact Center
InteractCRMICRM Solutions
End User Desktop Training SolutionLeverage Cost Saving Features, Provide On Demand Training, Reduce Calls to IT
Monitoring Tool for Mission Critical Applications
Improve Applications Management and Service
Activity Tracker for Multiple
AIC Sites
Reducing Management and
Reaction Time
Multichannel Interaction Management ToolbarFirst Migration Step to Multimedia, Voice, Email, TextReduce Costs via Increasing Agent Productivity, Improve Customer Service
Complete SMS Business SolutionImprove Customer Service, Increase Revenue (Cross Selling), Intelligent Marketing Campaigns, Improve Communications via Bulk Messaging
InteractCRMSolutionsPortfolio
Integrated Agent DesktopDecrease Costs By Improving Agent Productivity, Reducing Number of Tasks=Agent ReductionIncrease Customer Service
InteractCRMWhat is your CC Base Doing?
There is a significant number of Avaya Contact Center customers that are thinking of migrating to multimedia but… It seems costly and complicated There is no easy migration strategy from contact center/voice to
multimedia.There are few Sales People that can Position and Sell Multimedia
Contact Center or Applications today. What is concerning the Customer CXO?
Cost ReductionBetter Serve CustomersPositioning the Business to Emerge from the Economic Downturn,
Ahead of the Competition with Minimal Investment
InteractCRM
Avaya CC Migration to Multimedia-The MessageFirst Step To Multimedia: Unified Desktop, CRM Desktop (opt)Decrease Costs through Agent Productivity Innovate: Prepare for emerging the economic
downturn with competitive advantageMultimedia Migration Options to
AIC or CCE
Transactional
Optimized
Integrated
InteractCRMSimple, Easy, Quick Migration
ThinConnect
AES Avaya Interaction Center
Start with Voice Move to Multichannel
Soft phoneSingle sign on
CRM Screen Pop IVR traversal Path Communication Logic
Full Protection
Full Protection
Today Tomorrow
InteractCRMMigration path across Avaya Platform
ThinConnect
AES (Voice)
AppConnect
AIC (Voice, email, Chat)
CCE (Voice, email, Chat)
Migrate to multi channel
Retain interaction history Customer Data etc
InteractCRM
Target Contact Center Installed Base Proactively
Customers can Migrate to AIC or CCEFirst Migration Step, Minimal Investment
• ROI: Decrease Costs, First Step to Integrated Contact Center
Sales Teams Can Take a First Step in Applications Sales and Position themselves in a Consultative Role: Sales Training/Mentorship
• Add SMS Connect and Additional Applications
The Advantage
For More Information Please Contact [email protected]
InteractCRMThank You
…our philosophy
Thank you for your time.
InteractCRM