C D H

C D H Microsoft Lync Server 2010: Your one-stop communication solution

C D H Quick Facts

About Us• 21st Year• Grand Rapids &

Royal Oak• 30 Staff

Approach• Vendor

Independent• Non-reseller• Professional

Services Only

Partnerships• Microsoft Gold

• Central Region Client Experience Award Winner

• VMware Enterprise• Citrix Silver• Novell Gold• Cisco Premier

C D H Expertise

C D H C/D/H News: C/D/H Purchases Plante Moran Web Development/SharePoint Team

John Bissa Julie Boudro Jeff Kinnelly Dan Kohls Amy Moore Mark Sassin

• On July 15, C/D/H expanded with purchase of Plante Moran Web Development/SharePoint team

• Why care?– Acquisition brings expertise in web development, web content mgt, intranet and

extranet, .NET, SQL, BizTalk and Java development. Also user interface and public web design expertise using SharePoint.

– Makes C/D/H the largest SharePoint group in MI!

• Meet the team:

C D H Talks TechC D H

C D H Agenda

• Overview– Instant Messaging / Presence– Conferencing– Enterprise Voice

• Group Chat• SharePoint / Exchange / Office• Conferencing• Phones

C D H Overview

• History– Live Communications Server 2003 / 2005– Office Communications Server 2007 / 2007 R2– Lync Server 2010

• Capabilities– Instant Messaging– Presence– Conferencing– Voice

C D H Instant Messaging

• Instant messaging– Multi-party chats– Access levels– File transfer– Ad-hoc meeting– Desktop sharing– Public IM Connectivity (PIC)– Federation

C D H Presence

• Presence– Status – Available, Away,

Busy, Do Not Disturb, Offline

– Integration with other applications

• SharePoint• Outlook• Exchange – Outlook Web

• Presence information– Level of access– Status updates

C D H Conferencing

• Scheduled or ad-hoc• PSTN conferencing• Meeting client

– Lync client– Attendee console– Web client/reach

• Meeting lobby• DTMF• Asynchronous

C D H Scheduling

• Outlook add-in• Web Scheduler

C D H Web App

• Dial-in and dial-out • Detailed meeting roster• Multiparty instant messaging• Desktop and program sharing,

including giving control to participants

• Collaboration features including whiteboards, polls, file sharing, and navigating others Powerpoints

C D H Demo

• Instant Messaging• Presence• Conferencing

C D H Enterprise Voice

• Enterprise voice• Remote call control• Lync client

– Simultaneous ringing– Call forwarding

• Mediation service• PSTN Gateway• SIP trunk

C D H Attendant

• Make and receive calls• Add contacts to existing calls• Take notes• Forward

C D H Response Groups

• Hunt– Simple routing to a

hunt group • Welcome message• Availability• Music on hold

• Interactive– Voice response– Levels of responses

C D H Voice Routing

C D H Least Cost Routing

Call sent out closet gateway

Examples:Grand Rapids LocalRoyal Oak LocalSan Francisco LocalMiami LocalGrand Rapids Long DistanceGrand Rapids International

San Francisco LocalRoyal Oak LocalGrand Rapids LocalMiami LocalSan Francisco Long DistanceSan Francisco International

C D H Voice Features

Call Park Private Lines

Unassigned Numbers

C D H Call Forwarding

• Forward all calls• Simultaneous ring

– Team-call group– Delegates

C D H Call Admission Control

• Bandwidth policies– Maximum total bandwidth to allocate for audio– Maximum total bandwidth to allocate for video– Maximum bandwidth, a single audio call (session)– Maximum bandwidth, single video call (session)

• Prevent degraded calls• Reroute through PSTN

C D H Voice Availability

• DNS load balancing– Supports draining of servers

• Survivable Branch Appliance / Server– Medium branch (25-1000) = SBA– Large branch (>1000) = SBS or STD Ed

• Datacenter resiliency– Primary and backup SIP registrar – Failover to backup if primary non-responsive

C D H Datacenter Resiliency

C D H Branch Resiliency Options

Medium Branch - (25-1000 users)

Survivable Branch Srvor Standard Edition Server & Gateway

Survivable Branch

Appliance(s)

SBA

Data Center

PSTN

WAN

C D H Datacenter Resiliency

SBA DownUsers register w/ Backup

registrar

WAN DownBranch user: No change

External: Register to pool

Normal ModeUser Registers with SBA

SBA

Data Center

LyncPoolEdge

Server

PSTNWAN

SBA

Data Center

LyncPoolEdge

Server

PSTNWAN

SBA

Data Center

LyncPoolEdge

Server

PSTNWAN

C D H Voice Demo

• Response Groups• Call Park• Unassigned Numbers• Private Line

C D H Applications & Integration

• Lync Server 2010 Group Chat• SharePoint Server• Exchange Server• Office / Internet Explorer

C D H Group Chat

• Persistent topic-based discussion forums• Subscription• Customizable notifications and alerts • User-defined filters • Searching

C D H Group Chat (Cont.)

C D H SharePoint

• Skills Search– Lync client– Search Center

• Recording repository– Publish meeting recording

C D H SharePoint (Cont.)

C D H Exchange

C D H Unified Messaging

Ease of integration

C D H Office / IE

• Presence within Officeapplication

• Sharing add-ons• Click to call

C D H Demo

• Lync Group Chat• Exchange integration• SharePoint skill search• Outlook and Office

C D H Monitoring

C D H Gateways

http://technet.microsoft.com/en-us/lync/gg131938.aspx

Vendor Product Version Tested Type

Audiocodes Mediant 800 MSBG 6.00AL.019.007 Enhanced Gateway

Mediant 1000 6.00A.033.005 Enhanced Gateway

Mediant 2000 6.00A.033.005 Enhanced Gateway

Mediant 3000 6.00A.033.005 Enhanced Gateway

Aastra MX-One 4.1 SP3 IP-PBX

Cisco ISR 2811 12.4(24)T Basic Gateway

ISR 3845 12.4(15)T3 Basic Gateway

Dialogic DMG1000 6.0 SU7 Enhanced Gateway

DMG2000 6.0 SU7 Enhanced Gateway

DMG4000 SU4, SIPcontrol 2.5, DIVA System Release 9.5 Win

Basic Gateway

Ferrari Electronic AG OfficeMaster Gate 3, 3.3 Enhanced Gateway

Mitel 3300 4.2.1.6 IP-PBX

NET VX900VX1200VX1800

4.7.2v69 Enhanced Gateway

UX2000 1.0.2v221 patch 1 Enhanced Gateway

C D H Conferencing

• Polycom• Radvision• Tandberg• Lifesize

C D H Phones

• Polycom CX• Astraya

Polycom CX700

IW desk(Low)

IW desk(High)

Common Area Conference Room

Polycom CX500 Aastra 6721 iP

Polycom CX600 Aastra 6725 iP

Polycom CX3000

C D H Phones (Cont.)

C D H

Royal Oak306 S. Washington Ave.Suite 212Royal Oak, MI 48067p: (248) 546-1800

Thank You

Grand Rapids15 Ionia SWSuite 270Grand Rapids, MI 49503p: (616) 776-1600

(c) C/D/H 2007. All rights reservedwww.cdh.com