Microsoft Executive Summit 2007

Neelam Dhawan, Managing Director, Microsoft India

Welcome to Amchi Mumbai! Why we love Mumbai

Indians are now passionate about only one thingOnly Bollywood has any stars left. We could meet one.Balanced MES scorecard (Goa 3 – 3 Mumbai)Real World Traffic after Delhi-Gurgaon ExpresswayRenaissance is bigger than anything elseMumbai is hot – MES in Mumbai is hotter

People Drive BusinessOutcomes

Build Connections

Drive Innovation

ImproveOperations

Develop Relationships

People + Right Tools = Business Success

Why “Ready For Growth”?Boom Crash SurvivalBubble Recovery Growth

2001 2002 2003 2004 20062005

2007 Forecast8.5 – 10%

4-5%8%+

Growth Creates Opportunities

Organizational Size Flexibility & Speed of Innovation Leadership & Talent

…and challenges

Innovation New markets and new businesses Wealth creation

Does Technology Enable Opportunity? The Printing Press

The Steam Engine

The Energy Revolution

The Wright Brothers

Telecommunications

Information Technology

Fortune 500 top 5Retail CompaniesRevenue (2006)

$468B

Fortune 500 top 5Petroleum Refinement

CompaniesRevenue (2006)

$1,268B

And does IT?

Productivity and Insight & Control foster growth

Insight and control depends on strong operations and business systems and good IT management practices

IT infrastructure and employee empowerment are key elements to employee productivity

How IT Drives Business Performance

Superior information technology drives growth

InformationTechnology Capability

Business Performance

Productivity

Insight & Control

Key IT Functional

Drivers

Enterprises with better IT have:

• More productive employees

• More insight into and control over their business

Bus

ines

s D

river

s

Average IT Score

Bottom 25%

2nd 25%

3rd 25%

Top 25% 75%

63%

51%

33%

Average 55%

*Statistically significant to the 97 percent level9**Revenue per employee for individual firms are normalized against mean and standard

deviation for all firms in their sector.

IT Score Against Normalized Productivity*161 manufacturing enterprises in U.S., Japan, and Western Europe

Normalized Revenue Per EmployeeZ-Score**

372

345

312

303

Equivalent Productivity ($000 Per Employee)

0.53

0.25

-0.09

-0.18

+0.13 333

• Support Teamwork• Foster Compliance

• Facilitate Insights• Provide Information Visibility• Enable Process Excellence• Help People Work

Anywhere, Anytime

The Next 2 Days - Rich ContentManaging double digit growth environments

How people and technology enable growth

The role of software in this endeavorIndustry Breakouts

Digital LifestyleDigital Workstyle

Great Entertainment