michelle moore csr resume

MICHELLE MOORE 2108 Jefferson St - Boise, ID 83702 (208) 794 9762 – [email protected] OBJECTIVE Seeking available position as customer service representative in which I can pursue a career in the administrative process of the health care industry as well as sales and marketing. KEY COMPETENCE Customer support professional Performs well under pressure Efficient in multitasking Competent in working in a busy environment Manages stress easily Efficient in meeting daily targets Eager to learn Knows Microsoft programs on multiple platforms Result driven Can-do attitude PROFESSIONAL EXPERIENCE GENERAL LABOR CONTRACTOR 5/2012 to present Lonnie Caldwell Boise, ID Performed customer service appointments occasionally Built multiple lines of fences Met and exceeded daily expectations of clients Managed house cleaning of various clients RECEPTIONIST/ SPA COORDINATOR 6/2014-11/2014 Rapunzel Salon & Day Spa Boise, ID Answered incoming calls regarding spa services Performed outbound calls confirming client appointments Managed payroll in addition to updating stylist books Responsible for cleaning and decorating salon & product ordering CUSTOMER SERVICE REPRESENTATIVE 9/2012-12/2012 Wds Global Meridian, ID Tier 3 tech support for Verizon Wireless Answered inbound calls regarding troubleshooting Determined replacement device eligibility Responsible for meeting and exceeding daily sales goals CUSTOMER SERVICE REPRESENTATIVE 6/2012-9/2012 Teleperformance Meridian, ID Page 1 of 3

Upload: michelle-moore

Post on 12-Apr-2017

237 views

Category:

Documents

11 download

Report

Download

Embed Size (px):

TRANSCRIPT

KEY COMPETENCECustomer support professional Performs well under pressureEfficient in multitasking Competent in working in a busy environmentManages stress easily Efficient in meeting daily targetsEager to learn Knows Microsoft programs on multiple platformsResult driven Can-do attitudePROFESSIONAL EXPERIENCE

GENERAL LABOR CONTRACTOR 5/2012 to presentLonnie Caldwell Boise, ID Performed customer service appointments occasionally Built multiple lines of fences Met and exceeded daily expectations of clients Managed house cleaning of various clients

RECEPTIONIST/ SPA COORDINATOR 6/2014-11/2014Rapunzel Salon & Day Spa Boise, ID

Answered incoming calls regarding spa services Performed outbound calls confirming client appointments Managed payroll in addition to updating stylist books Responsible for cleaning and decorating salon & product ordering

CUSTOMER SERVICE REPRESENTATIVE 9/2012-12/2012

Wds Global Meridian, ID

Tier 3 tech support for Verizon Wireless Answered inbound calls regarding troubleshooting Determined replacement device eligibility Responsible for meeting and exceeding daily sales goals

CUSTOMER SERVICE REPRESENTATIVE 6/2012-9/2012

Teleperformance Meridian, ID

Page 1 of 3

Billing Specialist for AT&T services Answered inbound calls regarding billing inquiries Determined financial obligations for customers Responsible for meeting daily sales goals and promotional events

EDUCATIONPRE GRADUATE PROGRAM IN EDUCATION from University of Idaho, Moscow Idaho (2013-2014). Specialization: Early Childhood & Classroom ManagementPRE GRADUATE PROGRAM IN EDUCATION from Treasure Valley Community College, Caldwell Idaho (2012). Specialization: Early ChildhoodHIGH SCHOOL DIPLOMA from Emmett High School, Emmett Idaho (2008)

ReferencesBRITTANY SKAGGS Previous Manager at Rapunzel Salon & Day Spa (208) 841-2794LONNIE CALDWELL Current Manager at Lonnie Caldwell Services (208) 410-1839SHAWN BERRINGER Previous Manager at The Coffee Shop (208) 369-0456

Page 2 of 3