MIA innovation project at SNCB Logistics Operating trains is all about people MiA Mobile Information Assistant Why and how The why This is groundoperator Jos He receives his instructions from his boss, Piet On a piece of paper Then he has to find his train And his wagon He has no other information, no history, no pictures Once his work is done, he reports back to Piet And delivers the information he has written So his boss can encode it in the IT system Sometimes, things arent right Damage report And transmit it to analysts Leadtime: Safety: Cost: Empowerment: The how Now groundoperator Jos has a MIA phablet Where he can read his instructions Find details about his wagons Read relevant information displayed in a simple way Take, store and analyze pictures He can phone his boss, Piet, if he needs additional help Jos is now at the heart of the process MiA - DamApp Damage Application What in practice 6 DamApp Step by Step (1/3) Picture to be added Ground Operator prepares his mission(s) and priority with under Station Responsible Ground Operator is registered for a mission, and get required information & material (ex : Train Composition list, and lamps) Ground Operator starts its mission and walks towards the train/wagons Before starting his mission, ground Operator ensure GPS is activated on MIA device 7 DamApp Step by Step (2/3) Picture to be added If needed, ground operator communicates with Under Station Responsible or Infrabel trough its MiA device During his mission, Ground Operator discovers a damage and takes its MiA Device to open a Damage Case With MiA device, he identifies the right Damage CU code and related measures to be undertaken He creates the related Damage Sticker, with damage code & wagon id as input 8 DamApp Step by Step (3/3) The Ground Operator take a picture(*) of -Damage -Damage sticker -Wagon info (to ensure wagon Id & Owner) The ground operator performs a Damage Report Review : -Code(s) -Textual description -Pictures -Voice record description After successful review, he validates it and the report is automatically sent to predefinedrecipients The operator can go further with its mission, while the ( ) report is handled trough ad- hoc process (*) with Geotagging thanks GPS activation in step 4 DamApp : Geotagged pictures ,