metro parking newsletter 1/2011
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METRO PARKING NEWSLETTER 1/2011TRANSCRIPT
| JANUARY – APRIL 2011 | Volume 1/2011 |
The Official Newsletter Of The Metro Parking GroupK
DN
: PQ
/PP
15
05
(1
26
33
)
Malaysia . Singapore . Brunei . Philippines . Indonesia . Hong Kong . India
The BrandLaureateAward 2010
Human Resources News
Branches News and Activities
Events and Happenings
Branches News and Activities
Sports Club , Quality And Training News
“The greatest glory in living lies not in never falling, but in rising every time we fall”- Nelson Mandela
AdvisorHalmi Jasmin
EditorSyed Yusof Syed Ibrahim
Assistant Editor & DesignMohamad Fauzi SaadSiti Mastura Yaakub
Production CommitteeSyed Yusof Syed IbrahimZamri AdamAhmad Fiaza Abd ShukorSyed NasirRaymond Chew
Branch Contributors
SINGAPORELinda Wong
PHILIPPINESNanette Gasper
BRUNEISiti Rosaliah Abdullah
INDONESIAYuli Damayanti
HONG KONGGerry Ong
INDIAShasi Kumar Tirnatho
JOHOR BAHRURafidah Sumadi
KUANTANKamarul Mohd Noor
PRINTER
PRO-OFFICE SHOPPE SDN.BHD.50, Jalan Intan SatuTaman Puchong Intan47100 Puchong, Selangor DE
2 From The Editor3 Note From The Group Managing Director4 Cover Story – “The BrandLaureate Award 2010”5 Majlis Pedoman 2011, Metro Parking Group6 Metro Parking Malaysia7 Metro Parking Malaysia8 Event and Happenings9 Event and Happenings10 Metro Parking Singapore11 Metro Parking India12 Metro Parking India 13 Sport Club’s News14 Quality & Training News15 New Staff, Transfer, Promotions, Marriage and Condolence
Table of Contents
From The Editor
Volume 1/2011 | PAGE 2
Happy New Year 2011 to all dear readers of news@mpark!
With utmost sincerity we wish everyone to have a brighter and
prosperous days ahead for 2011. The conclusion of our Group
Pedoman Meeting held on 25th. January 2011 at KPJ Tawakal, Kuala
Lumpur illustrated a new set of KPIs that we need to achieve for this
year. Challenges is very constant in our journey of creating new
milestones. Alignment of our mind and perception plus united in
effort will ensure the success of our dream. In conjunction of our 20th.
Anniversary this will coincide nicely in charting out the new mark.
Let us rekindle and revive the spirit of entrepreneurship in us and set
out on a journey of success. Good luck everyone and enjoy the
reading.
The Editor
Syed Yusof Syed Ibrahim
Quotes
“The great thing in the world is not so much where we stand, as in what direction we are moving”.- Oliver Wendell Holmes
Volume 1/2011 | PAGE 3
In conjunction with our 20t h. anniversary we need to relook on
what we have achieved, how did we achieve it and what we needto do to improve further our company’s performance. For those
who have served company for the last 20 years, I must take this
opportunity to thank them for being loyal and committed to our
company vision. Due to our effort, more than 1200 jobs have
been created and we have made the parking industry more
important in this region.
The way forward, we need to think out-of-the-box in shaping out
our strategies with the sole intention of satisfying our
stakeholders especially car park owners, motoring public, localauthorities, staff and company’s shareholders . Each branch has
to formulate its own strategies that is unique to their particular
environment and country with strict adherence to our quality
standard and corporate image. Of course the long winding road
ahead are full of uncertainties and surprises but we have to be
well equipped with all skills and knowledge that can overcome
the hardest challenges.
For the last 20 years, we have survived from two great economic recession in 1997 and 2007
and I must say that a lot of my friends have to change their job and profession due to these
recessions. We are very lucky since we understand the business well and able to cope with
downturn. I also hope that the younger executives who join Metro Parking will bring along new
ideas that can help the company keep up with customers expectation and more importantly be
ahead of our competitors. They must look up at the senior managers as their mentor whom they
can learn from and as the catalyst for their creativity. Believe me that all our branch and company
CEOs, MDs and GMs are the best in parking business otherwise we wont be able to achieve as
what we are now!!
Once again happy 20th anniversary and thank you to all Metro Parking management and staff for
making Metro Parking as a successful parking company.
Metro Parking (M) Sdn Bhd received Best Brand in
Product Branding, Best Brand in Services –
Parking Management and Consultancy in The
Brandlaureate – SMEs Chapter Awards 2010
The Award giving ceremony and gala dinner was
held on January 11, 2011 at the Shangri La Hotel,
Kuala Lumpur. Former Malaysian Prime Minister
YAB Tun Dr Mahathir Mohamad, has been invited
as the Guest of Honor to give away the awards
during the event.
Volume 1/2011 | PAGE 4
Volume 1/2011 | PAGE 5
This year, the event was held at KPJ Tawakkal,
Kuala Lumpur on 25th January 2011.
Among the guests of honour were Chairman andmembers of the Board of Directors of MetroParking (M) Sdn Bhd, and the Regional Managersin Metro Parking Group.
The main agenda of the meeting was thepresentation of companies, departments andgroup performance for the previous year. Theevent also witnessed the signing of 2011 KPIs bythe respective Regional Heads and BranchManagers.
Questions and answers was also allotted to thestaff in ascertaining the company’s direction andfuture plans. About 150 staff attended the eventfrom all over the country.
Volume 1/2011 | PAGE 6Volume 1/2011 | PAGE 6
The dinner was held on 29th March 2011 at East Coast Steamboat
Restaurant .
The purpose of the dinner is to appreciate the excellent staff for
2010 those who perform well in their job.
This Program was held at Kuantan Specialist Hospital car park
8.30 am to 12.30 pm. About 5 staff give their full commitment.
Light refreshments was also provided to employees who are
involved.
The event was held in conjunction with staff birthday
celebration on 17th March, 2011 at training room,
KOMTAR, Johor Bahru.
“MAULIDUL RASUL” and
STAFF BIRTHDAY
CELEBRATION
“BACAAN YASSIN, TAHLIL
DAN DOA SELAMAT” at Senai
Airport Car Park
CARE & CLEAN
This Program was held at Jalan Dato Syed Mufti Car Park 8.30 am to
12.30 pm. On 26th March, 2011. About 10 staff give their full commitment.
Light refreshments was also provided to employees who are involved.
Morale is when your hands and feet keep on working when
your head says it can't be done.
- Benjamin Morrell
DINNER TIME
CARE & CLEAN
Volume 1/2011 | PAGE 10Volume 1/2011 | PAGE 7
“The only way to know how customers see your business is to look at it through their eyes.”- Daniel R Scroggin
In conjunction with F1 Sepang from 9-10 April at
Sepang Circuit, Metro Parking were involved in
parking management during the 2 day event. Metro
Parking KL staff was involved from 8 April to 10
April. This is the 2nd time Metro Parking were given
the trust by Sepang Circuit to organise the parking
management during the event. Congratulations to all
staff involved in this event.
SEPANG F1 PROJECT
“MAJLIS PEDOMAN”
CENTRAL REGION
This year, Metro Paking Central Region was
organised their annual staff meeting (Majlis
Pedoman) at Open Hall, Pusat Bandar
Damansara, Kuala Lumpur on 4th March 2011.
The main agenda of the meeting was the
presentation of branches and departments
performance for the previous year.
Senior Branch Manager, En Ahmad Fiaza,
grant the Direction Document and Target
2011 (KRA) to the respective department
Head of KL Branch
Volume 1/2011 | PAGE 8
Volume 1/2011 | PAGE 9
Metro Parking Singapore had engaged Hawthorne
Consulting to conduct an in-house Telemarketing
Workshop from 9 March 2011 to 31 March 2011 for the
Sales & Marketing Department and Season Administration
Department.
The objectives of the workshop include:
•improve the telephone selling and telemarketing skills
•handling rejection
•Telemarketing tips, process & scripts
Minds are like parachutes - they only function when open.
- Thomas Dewar
Volume 1/2011 | PAGE 10
The HR and Operations Teams were tasked to conduct audit
checks quarterly to ensure the housekeeping standards set by
the company are maintained at all car parks at all times. Car
parks are rated in these areas:
•Main ID Board Signage
•Entry Station
•Exit Station
•Top-Up machine
•Car Parking Area
•Customer Service Centre
•Staff Grooming
•Face to face communication
•Telephone communication
•Intercom communication
From the monitoring and tracking system, Management is able
to see the scores, improvements of each car park, recommend
solutions for improvements. Supervisors and Area Managers
are able to identify each car park strengths and area of
improvements and take actions in specific time frame given.
The Management hope to identify Best Car Park Award for
recognition of maintaining the housekeeping standards done
by the Customer Service Officers.
Employees now can view the Employment Handbook via the
Intranet just by logging in anytime at their workplace. This
will help to save printing and paper costs.
Jan
Mr Justin Zhang
Ms Noorwidawati Binte Mohamed Ali
Ms Olive Yeo Boon Quee
Feb
Ms Latifah Binte Minhat
Ms Helen Ow Yong Kwai Fong
Ms Reyna Cirera Lucof
Ms Salbiah Bte Osney
Mr Alvin Poh
Mar
Ms Leevia Dhanaraj
Ms Alinah Bte Haji Sarkawi
Ms Nurseriwani Binte Arman
Ms Madel Mollaneda Esfuya
Ms Judy Chua
Mr Jonathan Kang Evan
Apr
Ms Marpu‟ah Binte Siniwi
Ms He XiaoQin
Ms Diana Yu
Ms Morni Binte Mohd Zain
Volume 2/2010 | PAGE 10
MPIPL and KFC Malaysia in Mumbai join hand together in arranging
a farewell to Consulate General of Malaysia in Mumbai, En. Wan
Zaidi Wan Abdullah. The Farewell was held at Mahesh Lunch
Home,Juhu Mumbai on 23th Mar 2011. He has served for 4 years in
Mumbai and will be posting to London.
Farewell for Consulate General of
Malaysia in Mumbai
"Great works are performed, not by strength, but perseverance."Samuel Johnson
Volume 1/2011 | PAGE 11
Our GMD, En. Halmi Jasmin visited Mumbai Branch from 12th
to 15th Mar 2011. He visited all the sites and MPIPL office.
GMD visit to Mumbai
Audit visit to Mumbai Branch
Sr. Manager of Internal Audit, En. Amizi Shahrulizan
Alias visited Mumbai branch from 10th to 14th Apr 2011.
He visited all the sites and MPIPL office.
The Honourable Tan Sri Muhyiddin Hj. Mohd. Yassin, Malaysian
Deputy Prime Minister of Malaysia visited Mumbai on 9th Mar 2011.
In conjunction to his visit, Consulate General of Malaysia in Mumbai
arranged a dialogue session with Malaysian Company operating in
Mumbai such as MPIPL, KFC Malaysia and SCOMI. MPIPL was
represented by Mr.Shasi Kumar Tirnatho, CEO and En.Norazmi
Selamat on the session to exchange ideas and experiences.
Meanwhile, at night we attended Dinner with The Honourable Tan
Sri Muhyiddin Hj. Mohd. Yassin, Deputy Prime Minister of Malaysia
together with other Malaysian Companies and students.
The Honourable Tan Sri Muhyiddin Hj. Mohd.
Yassin Visit to Mumbai
Volume 1/2011 | PAGE 12
From period month of Jan to Apr 11, MP India has secured 3 new car park
contracts as follows:
1. Lake City Mall, Thane
Lake City Mall is a good mall for shopping, entertainment and leisure and
located in centre of Thane area.
Metro Parking Services (India) Pvt.Ltd. started operations on 17th Jan 2011.
2. High Street Mall, Thane
High Street Mall is a new mall and officially launched in Mar 2011. The mall
is a good mall for shopping, entertainment and leisure in centre of Thane
area.
Metro Parking Services (India) Pvt.Ltd. started operations on 17th Jan 2011.
3. Ventura, Hiranandani
Ventura building located in township of Hiranandani, Powai. The place is a
good place for shopping, leisure and commercial building.
Metro Parking Services (India) Pvt.Ltd. started operations on 1st Apr 2011.
Development News
MP India organizes birthday party under MP sports club and best employee every
month.
Human Resources
The best employee of the month
Staff Birthday Party
“If customers are treated right, they'll come
back.”
- J Marriott Junior
This tournament was held at Ampang Bowl, Pelangi Leisure Mall,
Johor Bahru on 19th February 2011. About 13 groups with 52
members participated in this event.
Southern Region
Southern Region
AGM SPORTS CLUB
The achievements of an organization are the results of the combined effort of each individual.- Vincent T Lombardi
Volume 1/2011 | PAGE 10Volume 1/2011 | PAGE 13
Central Region
This tournament was held
at Pin Junction, e@curve,
Mutiara Damansara, Kuala
Lumpur on 26th February
2011. About 12 groups with
48 members participated in
this event.
Metro Parking‟s Sports and Recreation Club Southern Region
held their 10th Annual General Meeting on 5th Januaryy 2011 at
the Training Room, Admin Building and about 48 members
attended the meeting.
The purpose of the AGM was to brief the club‟s members on
activities in 2011. The AGM also aim to elect new committee
members for 2010/2011 Session.
The meeting began with a video presentation of activities
during 2010, presentation of activity reports, financial reports
and speech by Gneral Manager.
The new committee members are as follows:-
President
En Shahrul Azmi Bandi – Branch Manager
Vice President
En Mohammad Noor Elham – Operation Executive
Secretary
Puan Norasikin Abu – Secretary
Treasurer
Rohayunizah Ibrahim – Accounts Executive
Members :-
En Mohd Azhar Ahmad – Sr Executive IT
En Mohd Hilmi Mohd Roslan – Technical Assistant
Cik Effaizie Talib – Sr Clerk
En Daing Syamsul Bahri Muhama - Driver
Pn. Siti Zailiha Ismail – Sr Supervisor
COURSES AND TRAINING
DEVELOPMENT for STAFF
Several courses were held recently in Central and Southern Region to expose our staff to good work ethics
and new skills. Among the courses conducted are:-
No. Courses Date
1 Cashier Ethic – Southern region28 February
2011
2Financial Essentials for Non Financial Proffesional - Southern Region
14-15 March 2011
3Budget & Variance Analysis Modeling For Accountants - Southern Region
21-22 March 2011
4Stress & Ergonomic Management at Work Place – Southern Region
22-23 March 2011
5Performance Improvement Process –Southern & Central Region
1 April 2011
6Total Quality Management – Southern Region
12-13 April 2011
7Developing Effective Purchasing, Cost Reduction & Negotiation Skill – Central Region
23 March2011
8Effective Customer Complaints Management & CSR – Central Region
28 March 2011
9Preparation of EA Form in Compliance to the Income Tax Act 1967 – Central Region
22 March 2011
10 Induction Course For Cyberjaya New Staffs 5 April 2011
11Induction Course For Pahang, Terengganu And Kelantan New Staffs
21 April 2011
“The successful man will profit from his mistakes and try again in a different way”. Dale Carnegie
Volume 1/2011 | PAGE 14
PROMOTIONS / TRANSFERSSOUTHERN REGION
•Rohayunizah Ibrahim
Account Assistant to Account Executive , effective 1 January ,2011
•Khairul Khaidi Adrutdin
Store Clerk to Assistant Executive ,effective 1 January,2011
•Azizi Hamat
Asst. Supervisor to Senior Supervisor, effective 1 February ,2011
•Amir Shapudin Samion
Cashier to Asst. Supervisor, effective 1 April ,2011
•Muhammad Syafizan Roslan
Cashier to Asst. Supervisor, effective 1 April ,2011
•Saifulnizam Suparian
Cashier to Asst. Supervisor, effective 1 March ,2011
•Muhammad Kamil Najihal
Cashier to Asst. Supervisor, effective 1 March ,2011
CENTRAL REGION
•Mohd Syabandi Saarani
Season Executive to Senior Executive Season, effective 1 January, 2011
•Mohd Zamani Ab Rahman
Assistant Executive Season to Executive Season, effective 1 January, 2011
•Zamzurina Abdul Talib
Statistic Clerk to Assistant Executive Statistic , effective 1 January ,2011
•Ahmad Nizam
Supervisor to Area Supervisor, effective 1 April ,2011
•Suhairi Hussin
Area Supervisor to Acting Area Manager , effective 1 April ,2011
•Mohd Khairul Anuar Musa
Area Supervisor to Acting Area Manager , effective 1 April ,2011
•Noraini Abdullah
Supervisor to Acting Area Supervisor , effective 1 April ,2011
HEADQUARTES
Amizi Sharulizan Alias
• Manager Internal Audit to Senior Manager, effective 1 January, 2011
Mohamad Fauzi Saad
• Corporate Executive to Senior Corporate Executive, effective 1 January, 2011
Rose Anita Ismail
• Senior Executive Accounts & Finance, KL to Assistant Manager, HQ , effective 1
January, 2011
Nurul Nadia Zulkifli
• Accounts Executive from Metro Parking KL to HQ, effective 1 Januar,y 2011
Ridzuan Abdul Halim
• Assistant Executive Internal Audit to Executive Internal Audit, effective 1 April, 2011
Staff Name Designation
1Abu SE Mohammad
Shariff
Manager HR , Admin &
IT (KL)
2 Roini RosminSenior Executive HR &
Admin (KL)
3Hizdbun Nashar
Abd GhafarSeason Assistant (KL)
4Muhd Elyas Bin
KhairudinSeason Assistant (KL)
1. Mohd Azhar
Ahmad (Senior
Execuitive, IT,
Metro Parking, JB),
new born daughter
on 15th
February,2011
2. Nor Azlin Mis
(Accounts
Executive,Metro
Parking, KL), new
born son on 24th
february, 2011
NEW STAFF
Volume 1/2011 | PAGE 15
Staff Name Designation
Ms Cecilia TanOperations Support
Administrator
Mr Raymond Chng Technician
Mr Mohammad Noor Farhan
Bin Mohd RasamTechnician
Ms Umathevy D/O Ponniah
Assaipillai
Customer Service
Officer
Mr Daniel TengAssistant Technical
Manager
Ms Christina Vimala D/O
Nadarajah
Customer Service
Officer
Mr Zurkifli Bin Alang Noordin
Customer Service
Officer
Ms Rosnani Binte Abdullah
Customer Service
Officer
Ms Bawani D/O Krishnan
Customer Service
Officer• Azwatul Faiz Haji Senin & Maytasha Amira Abdul Rahim
( Kuantan) on 13/3/2011
• Nurul Salwa Sudin & Azman Adnan (kuantan) on 6/2/2011
Our heart felt condolence also to those who have lost their
beloved one „s recently:
1. Jaafar Atan (Assistant Supervisor, JB), lost their
beloved son on 22nd February ,2011
2. Hisyam Alias (Cashier, JB), lost their beloved mother
on 27th March, 2011
Quote
“Morale is when your hands and feet keep on
working when your head says it can't be done.”
- Benjamin Morrell
Volume 3/2009 | PAGE 16