metro manila center for health development...

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METRO MANILA CENTER FOR HEALTH DEVELOPMENT CITIZEN’S CHARTER TEMPLATE

I. Brief information about the agency

By the virtue of Executive Order 119, the Department of Health-Metro Manila Center for Health Development (DOH-MMCHD) was established on October 16, 1987 to provide the region with efficient and effective health services. The DOH-MMCHD is the regional arm of the DOH-Central Office and is therefore the primary health agency in Metro Manila. It is mandated to provide technical assistance to partners and stakeholders in health through the efficient use of its resources. It is tasked to lead the local government units in attaining the goals and targets of the Department of Health. In this regard, the DOH-MMCHD shall ensure the improvement of the health status of the region by providing effective and quality health care delivery system. In ensuring quality health care, the agency implements its licensing and monitoring functions, utilizes its resources to conduct substantial health-related researches and documents practices it holds for procurement of services. Aside from providing optimal health care to the Metro Manila populace prioritizing the poor and the marginalized, the agency is also in charge of delivering health care services during times of emergency and disaster and upon the request of local executives.

“Boosting Universal Health Care via FOURmula One Plus”

II. Vision The Metro Manila Center for Health Development is the global leader in sustainable and equitable urban health in the National Capital Region.

III. Mission

To guarantee optimal health for the urban populace, prioritizing the poor and the marginalized, through the efficient use of resources and inter-sectoral action with partners and other stakeholders.

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IV. Service Pledge

We, the officials and employees of the Metro Manila-Center for Health Development of the Department of Health, as the nation’s leader in health, commits to serve with utmost responsibility, integrity, loyalty and efficiency the following:

Health - of our constituents and employees especially the poor and marginalized. Excellence - in continuously striving for the best by fostering efficiency and effectiveness Accessibility and availability - of quality health services for all are ensured. Leadership – lead the quest for excellence on sustainable and equitable urban health Teamwork- working together with a result-oriented approach Honesty – acts with integrity, honor, accountability and upholds the truth OF Nationalism -love of country Commitment- to the attainment of the vision, mission, goals and objectives Respect for human dignity through work with compassion, sympathy and kindness

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LICENSING REGULATIONS AND ENFORCEMENT DIVISION

Service Applied For

Who May Avail Documentary Requirements

Detailed Steps and Duration Maximum

Processing Time

Processing Fee in Php

Person in Charge

Position, Unit/Division

License to Operate

(LTO)/ Certificate

of Accreditation

(COA)/ Authority to

Operate (ATO)

Health Facility

owners/authorized

representatives N/AN/AN Get a queuing number, wait to be called 5 minutes N/A

Public Desk

Assistant on

Duty

Accomplished application form

Documents required as stated in the Checklist of Application Documents

1. Submits duly accomplished application form

and documentary requirements.

Reviews application documents for

correctness and completeness.

If complete, receive application and issue

an Order of Payment.

If incomplete, disapprove application, note

lacking documents and return the

application to the client.

3 days upon

receipt N/A

Licensing

Officers,

Administrative

Assistants

Order of Payment

2. Pay to the Cashier

Cashier issues Official Receipt (O.R)

Refer to

Cashier

section

Fees as

indicated in the

Order of

Payment

Cashier Section

Official Receipt

3. Present Official Receipt (OR)

Encodes payment details Endorses application documents to section/s

concerned

5 minutes N/A

Authorized

Administrative

Staff

4

Service Applied

For

Who May Avail

Documentary Requirements


Processing Time


Person in Charge


For initial application

4. Awaits the schedule of inspection.

Concerned section informs the client the date of inspection

For renewal application, proceed to step 6

Within twenty

(20) days N/A

Licensing

Officers,

Administrative

Assistants

Compliance

documents

5.1 If compliant upon inspection, wait for the release of LTO/COA/ATO

5.2 If not compliant, submits for compliance.

If applicant complies within 30 days upon inspection, proceed to step 6

If applicant fails to submit documents for compliance within the 30-day period, application shall be disapproved, and payment is forfeited

Reviews compliance documents for completeness.

Processes LTO/COA/ATO

7 days (for initial applications)

12 days (for

renewal

applications)

N/A

Licensing

Officers,

Administrative

Assistants

Photocopy of Official Receipt (O.R)/ Authorization letter/ID

6. Pick-up LTO/COA/ATO Release LTO/COA/ATO to the client

10 minutes N/A

Licensing

Officers,

Administrative

Assistants

5

Service App lied For

Service Applied For



Processing Time


Person in Charge


Permit to

Construct (PTC)

Health Facility

owners/authorized

representatives

N/A Get a queuing number, wait to be called 5 minutes N/A

Public Desk

Assistant on

Duty

Accomplished Application for Permit to Construct A Health Facility

Documents required as stated in the Checklist of Application Documents



Reviews application documents for

correctness and completeness.

If complete, receive application and issue

an Order of Payment.

If incomplete, disapprove application, note

lacking documents and return the

application to the client.

Within the

day

N/A

Licensing

Officers,

Administrative

Assistants

Order of Payment


Cashier issues Official Receipt (O.R)

Fees as

indicated in the

Order of

Payment

Authorized

Administrative

Staff

Official Receipt

3. Present Official Receipt (O.R.)


concerned

N/A

Licensing

Officers,

Administrative

Assistants

6

Service Applied For

Service Applied For



Processing Time


Person in Charge


4. Awaits the approval of the application submitted

HFERC evaluates the application Approves and processes PTC

application If disapproved, notifies the applicant

through letter. If

Within 15

working days

upon receipt

of the

application

N/A

Health Facility

Evaluation and

Review

Committee

(HFERC)

Copy of Official Receipt/Authorization letter/ Facility ID.

5. Pick-up PTC Certificate

Release PTC Certificate to the client 10 minutes N/A

Licensing

Officers,

Administrative

Assistants

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Service Applied For



Processing Time


Person in Charge


Certificate of

Need (CON)

Health Facility

owners/authorized

representatives N/A Get a queuing number, wait to be called 5 minutes N/A

Public Desk

Assistant on

Duty

Accomplished Application Form – Certificate of Need for General Hospitals

Feasibility study (for concurrent evaluation of More than One Application)



Reviews application documents for correctness and completeness. If complete, receive application and issue

an Order of Payment. If incomplete, disapprove application,

note lacking documents and return the application to the client.

Within the day N/A

Licensing

Officers,

Administrative

Assistants

Order of Payment


Cashier issues Official Receipt (O.R) 2,000 Cashier Section

Official Receipt

3. Present Official Receipt (O.R.)


concerned

N/A

Licensing

Officers,

Administrative

Assistants

8

Service Applied For



Processing Time


Person in Charge


4. Waits for the approval of the application submitted

CON Committee evaluates the application and conducts on-site evaluation at the proposed facility

Approves and processes CON application

If disapproved, notifies the applicant through letter.

Within 20

working days

upon receipt of

the application

N/A

CON Committee

Official Receipt/ Authorization letter/ Facility ID

5. Pick-up CON Certificate

Release CON Certificate to the client 10 minutes N/A

Licensing

Officers,

Administrative

Assistants

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Service Applied For Who May Avail Documentary Requirements


Processing Time


Person in Charge


Drug Test Kits

Validation (Through

IDTOMIS)

Drug Analyst,

Facility

representatives

N/A

1. Register Drug Test Kits (DTKs) using owner’s user ID thru IDTOMIS website (should be a day before the preferred date of validation)

Print online request before hitting “FINISH”

Wait for the confirmation

Verify request in the IDTOMIS

website

2. Once registration is confirmed, go to MMCHD on the confirmed date of validation.

N/A N/A N/A

Printed request Used Kits and

Transmittal

3. Get a queuing number, wait to be

called

If registration successful,

inspect, count, and validate

DTKs

If registration unsuccessful,

inform analyst to edit DTK

registration on the website and

verify request at DTK website

Approve DTK registration

Depends on

the number

of DTKs to be

validated

(usually 5-15

mins)

N/A

Public Desk

Assistants on Duty

Administrative

Assistants

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Processing Time


Person in Charge


Handling of

Complaints General Public N/A

If walk-in,

Get a queuing number, wait to be

called

If by phone,

Instruct the complainant to submit

written complaint to MMCHD office

5 mins

N/A

Public Desk

Assistant on Duty

Licensing Officers,

Administrative

Assistants

Complaint form Written complaint

1. Fill-up complaint form

Provides complaint form If received through mail,

Administrative Staff to fill-up the

Complaint Form and attach the

written complaint by the client.

Encodes the complaint in the Log

sheet of Complaints

30 mins N/A

Licensing Officers,

Administrative

Assistants

2. Evaluates and acts upon the complaint (for respondents to comment)

Acknowledges the complaint.

If not within jurisdiction,

endorse the complaint to the

appropriate agency. Copy

furnished the complainant.

Within 3

working days

N/A

Division Chief,

Medical Officers,

Licensing Officers

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Processing Time


Person in Charge


If within jurisdiction, prepares

letter to the respondent to

comment to the complaint within

three (3) working days upon

receipt. Copy furnished the

complainant.

3. Conducts investigation if necessary Drafts resolution after the

necessary complete documents are available

Within 20 working days

Fact-finding

Committee

Licensing Officer in

charge

4. Releases the complaint Resolution to the parties N/A N/A

Licensing Officers,

Records Section

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CASHIER SECTION



Processing Time Processing Fee

in Php Person in Charge


Payment of Services Rendered thru the issuance of Cash

MM CHD Personnel, Contractual, Job Orders, Resource Speakers and other external clients

Valid ID

1. Get a number/Wait to be called

7 minutes

N/A Administrative Assistant

2. Present valid ID

3 minutes per

transaction

N/A

Disbursing Officer/

Administrative

Assistant

3. Signs payroll

4 minutes per

transaction

N/A

Disbursing Officer/

Administrative

Assistant

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Processing Time Processing Fee in Php

Person in Charge Position, Unit/Division

Payment of Goods Delivered and Services Rendered thru the issuance of Check

MM CHD Personnel, Contractual and Job Orders, NGA’s, LGU’s, Suppliers, Resource Speakers and other external clients

1. Get a number/Wait to be

called 7 minutes

N/A

Administrative Assistant

Valid ID and authorization letter

2. Present valid ID and

Authorization Letter

3 minutes per

transaction

N/A Disbursing Officer/

Administrative

Assistant

3. Issue official receipt

5 minutes per

transaction

N/A

Disbursing Officer/

Administrative

Assistant

4. Signs Check Registry Book

and Disbursement Voucher

2 minutes per

transaction


Administrative

Assistant

5. Receives Check

2 minutes per

transaction


Administrative

Assistant

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BIDS AND AWARDS COMMITTEE



Processing Time


Person in Charge


Procurement of Goods for Public Bidding

Prospective Bidder

None 1. Conducts Pre-Procurement (Optional for ABC

of P2M and below) 4 hours none BAC

None 2. Conducts Pre-Bid (Optional for ABC P1M and below) 4 hours none BAC

Order of Payment 3. Pays the amount due reflected in the Order of

Payment for Purchase of Bidding Documents to the Cashier’s Office

Refer to Cashier section

depends on the fee

schedule

Bidding Document (eligibility docs-technical & financial)

4. Conducts public bidding (submission and opening of bids

6 hrs none BAC

Bidding Documents 5. Issues notice of award and informs the winning

bidder to submit necessary documents for MMCHD preparation of PO/Contracts

21 CD after BID opening

none BAC Secretariat

6. Issues the Contract/PO and the Notice to Proceed

7 CD from the date of Opening

none BAC Secretariat

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HUMAN RESOURCE DEVELOPMENT UNIT

Service Applied For Who May Avail Documentary Requirements Detailed Steps and Duration Maximum Processing Time


Person in Charge Position, Unit/Division

Issuance of Certificate of Renewal of License

Licensed Massage Therapist & Embalmer/ Undertaker

Photocopies of the following:

Duly accomplished application form (Form 3)

Medical Certificate from a gov’t. facility

Residence Certificate (Recent)

Certification of Allowable Credit Units earned from accredited Training Institution (Form 4-A)

Identification Card issued by DOH as Licensed Massage Therapist/ Embalmer or Undertaker

Certificate of Registration as Licensed Massage Therapist/ Embalmer or Undertaker

1. Get a number at the Business Center & wait to be called

2. Client submits accomplished application form and documentary requirement

Evaluate completeness and

correctness of documents (if not complete, return the document to the applicant for completion) (prescribed processing time applies to one application per client)

5 mins.

10 mins.

N/A

Business Center Staff

HRDU staff

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Certificate of Employment (Category 1-Employed)

Business Permit (Category 1-Owner)

Notarized Letter certifying Non-Practice (Category 2, non-practicing)

Pictures: 1 pc. (1”x1”) and 2 pcs. (2”x2”) (preferably in semi-formal attire)

Filled-out Order of Payment 3.Pay renewal fee to Cashier Section

10 mins P250.00 Cashier staff

Official Receipt 4.Follow-up with KMITS for the release of the approved Certificate of Renewal

7 Working days

N/A KMITS staff

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General Procedure for Filling Complaints

Step Activity of the Client/Complainant

Processing Time Person in Charge Position, Unit/Division

1 Member of the Public submits the complaint, recommendations, inquiry, or suggestion in person, by email, by mail, or by accomplished survey forms thru 8888 Citizen’s Complaint Hotline, CSS Dropbox

Within the day The Regional Director, the Integrity Development Committee, the Public Assistance Complaint Desk, the Grievance Committee

2

Acknowledges receipt of report Within 72 hours

Assistant Regional Director CSS Committee Division Chief Complainant

3 Receives an acknowledgment notice and/ or

response regarding the complaint

Simple – 3 days

Complex- 7 days

Highly technical- 20days

CSS Committee Chairman and/or Members

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Procedure for Filling of Specific Complaints

A. Consumer Complaints (with respect to foods, drugs, cosmetics, devices and substances – Article 6, RA 7394)

Who may avail Steps Activity of the Service Provider Processing Time Person in Charge Position, Unit/

Division

Consumer

(a natural person who is

a purchaser, lessee,

recipient or prospective

purchase, lease or

recipient of consumer

products, services or

credit – Article 4, RA

7394)

1 Filling up of the pro forma Affidavit Complaint 15 minutes Administrative Assistant/s

2

Attestation of the Affidavit complaint and the

Certification against Forum Shopping 10 minutes CAO/ACAO

Anonymous complaint shall be endorsed/

referred to FDA for verification/ investigation 3 days

Indorsement/ Referral by CAO/ ACAO to

FDA

3

Filing of Answer 10 days from receipt of

summon

Respondent/ Complainant

4 Mandatory mediation proceedings Within 30 days from receipt of

verified complaint CAO/ ACAO/ Administrative Assistant/s

5

Request for Laboratory Analysis

Upon request/ through Motion *cost for laboratory testing will be shouldered by the requesting parties as per FDA policy

CAO/ACAO

6 Submission of Position Paper

Within 15 days from receipt of

notice/order of termination of

mediation proceedings

CAO/ ACAO

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7 Decision of the case

Within 60 days from receipt of the last pleadings CAO/ACAO

8 Appeal to the Secretary of Health

Within 15 days from receipt of

the copy of the

decision/resolution CAO/ ACAO

9

Release Order of Execution of Decision/Resolution

After lapse of 15 days from

receipt of the

Decision/Resolution, no appeal

being taken, issuance of

certificate of finality CAO/ ACAO

10

Execution of Decision/Resolution

No appeal being taken and the

decision/resolution being final,

issuance of the Writ of

Execution, deputizing any law

enforcement agency of the

Government to enforce the

Decision/Resolution

Any law enforcement agency of the

Government

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B. 8888 COMPLAINTS

Who may

avail

Steps

Activity of the Service Provider

Processing Time

Person in Charge Position, Unit/

Division

General Public

1 Receive complaint from 8888 Citizen’s

Complaint Hotline and prepare endorsement

letter to the concerned office (for complete

details)

5 minutes Administrative Assistant II

2 Sign the endorsement letter addressed to the

concerned office

5 minutes Supervising Administrative Officer

(SAO) and Assistant Regional Director

(ARD)

3 Forward the signed copy of the endorsement

letter to the concerned office

1 day Records Section

4 The concerned office will respond on the

complaint

For simple transaction (3 days)

For complex transaction (7 days)

For Highly technical application (20 days)

Concerned Office/Unit

5 Issuance of letter on the actions taken by the

concerned office to DOH-FICT

1 day Administrative Assistant II,

Supervising Administrative Officer

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(SAO) and Assistant Regional Director

(ARD)

6 Forward the response letter to Records Section 1 day Records Section

7 Send the response letter to 8888 Citizen’s

Complaint Hotline for closure of the complaint

5 minutes Administrative Assistant II

C. CUSTOMER SATISFACTION

Who may

avail

Steps

Activity of the Service Provider

Processing

Time

Person in Charge Position, Unit/

Division

Internal and

External Client

1 Receive blank Customer Client Survey Form from Business Action Center 1 minute Public Assistance Complaint Desk

Officer-in-charge

2 Writes down the comments/ issues or concerns in the CSS Survey Form Dependent of

the Client

Client

3 Drop the CSS Survey Form at CSS Drop box 1 minute Client

4 CSS Member-in-charge opens CSS box to identify any vital issues identifies

by client at the close of business hours every Wednesday

1 hour

CSS assigned member in coordination

with CSS Committee

5 CSS Committee convene to analyze issues to recommend possible action 2 hours CSS Committee

6 A. Accomplished form and notify immediate supervisor on the issue raised.

B. Prepare/ draft response letter to complainant on action taken.

1 hour

7 Close monitoring on the action taken by the concerned Office. daily CSS Committee

8 Feedback to Internal Quality Audit on the result of the monitoring for

possible closure and other recommendation

1 hour CSS Committee

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9 Submit monthly report of CSS to Office of Integrity Management Program –

DOH – Central Office

1 hour CSS Committee

V. FEES

Type of Service

Facilities

Fee

Remarks

Certificate of Need

Hospital:

Level 1

Level 2

Level 3

Php 2,000.00

None

Permit to Construct

Hospital:

Level 1 Level 2 (to be filed at DOH-HFSRB except HFEP funded)

Level 3 (to be filed at DOH-HFSRB except HFEP funded)

Php 2,000.00 Php 2,500.00 Php 3,000.00

None

Psychiatric Care Facility:

Custodial Psychiatric Care Facility

Acute Chronic Psychiatric Care Facility

Php 1,500.00 Php 1,500.00

None

Dialysis Clinic (for free-standing, to be filed at DOH-HFSRB)

Php 1,400.00

None

Ambulatory Surgical Clinic (to be filed at DOH-HFSRB)

Php 1,400.00

None

Medical Facility for Overseas Workers and Seafarers (to be filed at DOH-HFSRB)

Php 1,500.00

None

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Drug Abuse Treatment and Rehabilitation Center

Residential

Non – Residential (to be filed at DOH-HFSRB except HFEP funded)

Php 1,000.00 Php 1,000.00

None

Drug Testing Laboratory (Free-standing) (to be filed at DOH-HFSRB)

Php 1,000.00 None

Primary Care Facility

Infirmary

Birthing Home

Php 1,500.00 Php 1,400.00

None

Non – Hospital based Non – OSS Health Facilities and Services

Initial Renewal

License to Operate

Ambulatory Surgical Clinic (to be filed at DOH-HFSRB)

Php 14,000.00

Php 14,000.00 *with 10 % discount: Php 12,600.00

Renewal – every 3 years

Blood Center (to be filed at DOH-HFSRB)

Php 5,000.00



Dialysis Clinic (to be filed at DOH-HFSRB)

Php 9,500.00



Clinical Laboratory (General)

Primary

Secondary

Php 2,500.00 Php 3,000.00

Php 2,000.00 *with 10 % discount: Php 1,800.00 Php 2,500.00 *with 10 % discount: Php 2,250.00

Renewal – every year

*Clinical Laboratory includes HIV testing and water -

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Tertiary

Limited Services Capability

Php 3,500.00 Php 2,500.00


testing services as well as blood services facilities

Initial Renewal

Psychiatric Care Facility:

Acute Chronic PCF

Custodial PCF

Registration Fee: Php 200.00 Php 7,500.00 Php 6,000.00



Birthing Home Registration Fee: Php 200.00 Php 4,500.00



Infirmary

Registration Fee: Php 200.00 Php 6,000.00



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Ambulance Service Provider (free-standing, to be filed at DOH-

HFSRB) Ambulance Unit

Php 15,000.00 Php 3,000.00 per unit

Php 15,000.00 Php 3,000.00 per unit


Ambulance Service Provider (institution-based) Ambulance Unit

Php 5,000.00 Php 1,000.00 per unit

Php 5,000.00 Php 1,000.00 per unit

Renewal - yearly

Initial Renewal

Dental Laboratory

Removable Prostheses Services Complete Dentures Overdentures Orthodontic appliances Removable partial dentures without metal

framework - Conventional acrylic dentures - Thermoplastic/ flexible dentures

Removable partial dentures with metal

framework (without casting) Special removable appliances (without

casting) - Maxilo -facial prostheses - Implant – retained removable

appliances

Removable partial dentures with metal framework

Special removable appliances - Maxilo -facial prostheses - Implant – retained removable

appliances

Registration Fee: Php 200.00 Php 1,000.00 Php 1,500.00 *with 10 % discount: Php 1,350.00 Php 2,000.00

Php 1,000.00 *with 10 % discount: Php 900.00 Php 1,500.00 *with 10 % discount: Php 1,350.00 Php 2,000.00 *with 10 % discount: Php 1,800.00

Surcharge Fee = 50% of the renewal LTO if files less than a year after expiration date Re – inspection Fee = 100% of the initial license fee Note: 10 % discount renewal fee if files within 90 calendar days before the expiration date of LTO

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Fixed Prostheses Services Crown and bridge without metal alloy

substructure – metal – free crowns and bridge with ceramics, composites or resin

Crown and bridge with metal alloy

substructure fabrication – ceramics or resins fused to metal, or purely metal alloy (without casting)

Php 1,000.00 Php 1,500.00

Php 1,000.00 *with 10 % discount: Php 900.00 Php 1,500.00 *with 10 % discount: Php 1,350.00

Initial Renewal

Special Fixed prostheses (without casting) - Dental attachments - Implant – retained fixed prostheses

Crown and bridge with metal alloy

substructure fabrication – ceramics or resins fused to metal, or purely metal alloy

Special Fixed prostheses (without casting) - Dental attachments - Implant – retained fixed prostheses

Removable and fixed prostheses services Limited Services

Php 2,000.00 Php 2,500.00 Php 1,000.00

Php 2,000.00 *with 10 % discount: Php 1,800.00 Php 2,500.00 *with 10 % discount: Php 2,250.00 Php 1,000.00 *with 10 % discount: Php 900.00

Initial Renewal

One Stop – Shop Government Hospital (Non – DOH Retained)

Clinical Laboratory (General) Primary

Php 2,000.00


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Secondary

Tertiary

Php 2,500.00 Php 3,000.00


*Clinical Laboratory includes HIV testing and water - testing services as well as blood services facilities

Initial Renewal


Clinical Laboratory (Special)

Pharmacy

Php 2,000.00 Php 200.00 Php 1,000.00

Php 1,500.00 *with 10 % discount: Php 1,350.00 Php 1,000.00

Additional pharmacy @ Php 1,000.00 ** Exempted in Pharmacy fee if DOH – retained hospitals

Ambulatory Surgical Clinic Php 4,000.00


Renewal – Every year No fees if fully owned by the hospital

Blood Bank BCU BS BCU/BS Dialysis Clinic

Php 5,000.00 Php 1,500.00 Php 1,400.00 Php 1,500.00 Php 3,000.00

Php 3,000.00

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*with 10 % discount: Php 2,700.00

No fees if fully owned by the hospital

Drug Testing Laboratory (screening) Php 5,000.00

Php 5,000.00 Renewal – Every year

Drug Testing Laboratory (confirmatory) Php 10,000.00

Php 10,000.00

Initial Renewal

Human Stem Cell & Stem Cell – based or Cellular Therapy Php38,000.00


Renewal – Every year

Kidney Transplant Facility

Php38,000.00


Renewal – Every 3 years

Laboratory for Drinking Water Analysis Php 5,000.00

Medical Facility for Overseas Workers and seafarers

Php 13,500.00 Cash Bond: Php 100,000.00



Newborn Screening Center

Php 8,500.00



Ambulance Service Provider Ambulance Unit

Php 5,000.00 Php 1,000.00 per unit

Php 5,000.00 Php 1,000.00 per unit


Initial Renewal

One Stop Shop Private Hospital Hospital:

Level 1 (initial application to be filed at DOH-HFSRB)

Registration fee: Php 200.00 Php 6,500.00


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Level 2 (to be filed at DOH-HFSRB)

Level 3 (to be filed at DOH-HFSRB)

Php 8,500.00 Php 10,500.00


Initial Renewal

Clinical Laboratory (General) Primary

Secondary

Tertiary


Clinical Laboratory (Special)

Pharmacy

Php 2,000.00 Php 2,500.00 Php 3,000.00 Php 2,000.00 Php 200.00 Php 1,000.00

Php 1,500.00 *with 10 % discount: Php 1,350.00 Php 2,000.00 *with 10 % discount: Php 1,800.00 Php 2,500.00 *with 10 % discount: Php 2,250.00 Php 1,500.00 *with 10 % discount: Php 1,350.00 Php 1,000.00

*Clinical Laboratory includes HIV testing and water - testing services as well as blood services facilities Additional pharmacy @ Php 1,000.00

Ambulatory Surgical Clinic Php 4,000.00



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Blood Bank BCU BS BCU/BS Dialysis Clinic

Php 5,000.00 Php 1,500.00 Php 1,400.00 Php 1,500.00 Php 3,000.00



Initial Renewal

Drug Testing Laboratory (screening Initial: Php 5,000.00 Php 5,000.00 Renewal – Every year Drug Testing Laboratory (confirmatory) Php 10,000.00

Cash bond: Php 20,000.00

Php 10,000.00

Human Stem Cell & Stem Cell – based or Cellular Therapy Php 38,000.00




Php 38,000.00



Laboratory for Drinking Water Analysis Php 5,000.00 Renewal – Every year

Medical Facility for Overseas Workers and seafarers

Php 13,500.00 Cash Bond: Php 100,000.00



Newborn Screening Center

Php 8,500.00



Ambulance Service Provider Ambulance 1,000.00 per unit

Php 5,000.00 Php 1,000.00 per unit

Php 5,000.00 Php 1,000.00 per unit


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Certification as Registered Hospital Php 50.00 Re – inspection fee = 100% of the Initial License fee Surcharge fee = 100% of the renewal license fee if LTO expired and not renewed less that 1 year after expiration date

Initial Renewal

Certificate of Accreditation (to be

filed at DOH-HFSRB)

Drug Abuse Treatment and Rehabilitation Center – Residential

Php 14,000.00 Cash Bond: Php 20,000.00



Drug Abuse Treatment and Rehabilitation Center – Non – Residential

Php 6,000.00 Cash Bond: Php 20,000.00



Human Stem cell & Cell based or Cellular Therapy

Php 38,000.00




Php 38,000.00



Laboratory for Drinking Water Analysis (FS)

Php 5,000.00



New Born Screening Center

Php 8,500.00



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Drug Abuse Treatment and Rehabilitation Center Personnel

Physician

Other Professional

Non – Professional

Php 1,000.00 Php 500.00 Php 500.00

Php 1,000.00 Php 500.00 Php 500.00

None

Initial Renewal

Authority to Operate (free-

standing to be filed at DOH-HFSRB)

BCU

Php 1,500.00



BS

Php 1,400.00


BCU/BS

Php 1,500.00


Certificate of Registration

Clinical Laboratory Special

Registration Fee: Php 200.00

Surcharge fee = the 50% of the renewal LTO/CoA if filed after expiration date Re-Inspection/ Re-Survey Fee = 100 % of the LTO/CoA both initial and renewal Others: Permit for Remote Collection = Php 500.00

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Schedule of Fees

Type of Facility/Service Yearly Payment Payment once on/ per request

Initial (Php) Renewal (Php) Php

1 Birthing Home 4,500.00 3,000.00

Registration Fee 200.00

2 Blood Bank 5,000.00 5,000.00

3 Blood Collection Unit 1,500.00 1,500.00

4 Blood Station 1,400.00 1,400.00

5 Clinical Laboratory

Primary (Institutional-based) 2,500.00 2,000.00

Secondary (Institutional-based) 3,000.00 2,500.00

Tertiary (Institutional-based) 3,500.00 3,000.00

Limited Service Capability (Institutional-based) 2,500.00 2,000.00

6 Special Clinic Laboratory 200.00

7 Dialysis Clinic

(no payment if fully owned by hospital) 3,000.00 3,000.00

8 Hospital (Note: No payment if government owned)

Level 1 6,500.00 6,000.00


9 Infirmary 6,000.00 5,500.00

10 Psychiatric Care Facility

Acute Chronic PCF 7,500.00 5,500.00

Custodial PCF 6,000.00 4,000.00


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Schedule of Fees – DPL

Dental Laboratory Initial (Php) Renewal (Php)

Registration Fee 200.00 1 Removable Prostheses Services

Complete Dentures

Overdentures

Orthodontic Appliances

Temporo-mandibular joint appliances

Removable partial dentures without metal framework

Conventional acrylic dentures

Thermoplastic/flexible dentures

1,000.00 1,000.00

Removable partial dentures with metal framework

Maxilo-facial prostheses

Implant-retained removable appliances

1,500.00 1,500.00

Removable partical dentures with metal framework

Maxilo-facial prostheses

Implant-retained removable appliances

2,000.00 2,000.00

2 Fixed Prostheses Services

Crown and Bridge without metal alloy substructure – metal free crown and

bridges with ceramics, composite or resins

1,000.00 1,000.00

Crown and Bridge without metal alloy substructure fabrication – ceramics

or resins fused to metal, or purely metal alloy (without casting)

Special Fixed Prostheses (without casting)

Dental attachments

Implant-retained fixed prostheses

1,500.00 1,500.00

Crown and Bridge without metal alloy substructure fabrication – ceramics

or resins fused to metal, or purely metal alloy

Special Fixed Prostheses, Dental attachments

Implant-retained fixed prostheses

2,000.00 2,000.00

3 Removable and Fixed Prostheses Services 2,500.00 2,500.00 4 Limited Services 1,000.00 1,000.00

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Schedule of Fees – PTC / Con

Fees

Certificate of Need (Hospital) 2,000.00

Permit to Construct

1 Hospital

Level 1 2,000.00

Level 2 (for HFEP facilities only) 2,500.00

Level 3 (for HFEP facilities only) 3,000.00

2 Psychiatric Care Facility

Custodial Psych Care Facility 1,500.00

Acute Chronic Psych Care Facility 1,500.00

3 Infirmary 1,500.00

4 Birthing Home 1,400.00

I. Contact information of the office/agency

Telephone Nos. (02) 531-0034, 531-00-37

Email: [email protected]