methods of payment in hotel and restaurant

METHODS OF PAYMENT

1www.indianchefrecipe.com

• Cash

• credit and debit card

• House room

• gift cards and vouchers

• Company


http://www.business.gov.au/business-topics/selling-products-and-services/payments-and-invoicing/choosing-payment-methods/Pages/gift-cards-and-vouchers.aspx

How to settle the payments in

different ways


Guest Bill Settlement Type

Diagram


Print the bill / check for

presenting to the guest:

• Print the guest check from the POS machine

on a ‘Slip Printer’ / ‘Roll Printer’.

• Place the check on the bill folder.

• Place a pen along with the bill.

• Present the bill to the guest / host.


Settlement by Credit Card:

• Swipe the Card on the EDC machine.

• Enter the amount on the EDC machine.

• Verify the amount entered with the amount on the bill. Confirm the settlement.

• Take print out and get signature on the merchant copy from the guest along with the check copy.

• Return the credit card along with the guest’s copy of the credit card slip / voucher.

• If guest adds a tip on the Credit card slip then adjust the same on the EDC machine and take a new printout.


Settlement of by Cash:

• Cash settlements may vary among restaurant /

hotel policy.

• If the guest wants to settle by foreign currency

then request the guest to exchange the

currency with the front desk cashier. (

Depending upon the hotel and local

government policy)

• Present change in the folder.

• Do not claim the tip until guest leave.8www.indianchefrecipe.com

Settlement by Coupons,

vouchers and Gift certificates:

• Read the coupon carefully to determine if it is a valid or expired one.

• Find out what all charges are covered.

• Don’t give any cash as change for gift certificates and coupons.

• If the coupon amount doesn’t cover the total food bill then collect the balance amount by other method of payments.

• Keep the coupon safely on the cash box / folder. Treat them as cash.


Settlement to Company or City

Ledger:

• Ask the guest to write down the Company name on the bill, Some companies have credit with the hotel. These are called city Ledgers.

• If the guest is aware of the unique City Ledger number then ask for the same.

• Ask guest to sign on all the checks.

• Give the receipt showing the charges.

• Make the settlement to City Ledger and close the Table on POS.


Settlement to In House rooms:

• Request the guest to write their name and room number on the printed check and sign them.

• Do a room enquiry on the POS machine with the details mentioned on the bill by guest.

• Try searching by room number first if not found then try again by searching by the last name of the guest.

• If details matched with those given on the bill then settle the bill on to that room.

• If the details doesn’t match then, Ask the guest to present the room key as identification.


THANK YOU


methods of payment in hotel and restaurant

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