metasys® cct bluetooth® technology communication commissioning guide

8/3/2019 Metasys CCT Bluetooth Technology Communication Commissioning Guide

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1Metasys CCT Bluetooth Technology Communication Commissioning Guide

Refer to the QuickLIT Web site for the most up-to-date version of this document.

Document Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Related Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Wireless Commissioning Converter Laptop Commissioning Overview . . . . . . . . . 4

Bluetooth Wireless Technology Modules and Adapters . . . . . . . . . . . . . . . . . . . . . . . . . 4

Key Laptop Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Japanese Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

European Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Detailed Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Verifying Your Laptops Bluetooth Wireless State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing the Bluetooth Wireless USB Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Setting Up the Computers Bluetooth Wireless Configuration . . . . . . . . . . . . . . . . . . . 10

Pairing with and Connecting to a Wireless Commissioning Converter . . . . . . . . . . . . 15

Verifying the Connection between the Laptop and the Wireless Commissioning Converter20

Connecting to a Different and Unpaired or Different and Paired Wireless CommissioningConverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing a Network Adapter from the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Disabling TCP/IP for the Bluetooth Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Uninstalling Network Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Metasys CCT Bluetooth Technology CommunicationCommissioning GuideMS-BTCVT-1 (Wireless Commissioning Converter)

Code No. LIT-12011038Software Release 5.1Issued October 4, 2010

Supersedes January 4, 2010
http://cgproducts.johnsoncontrols.com/default.aspxhttp://cgproducts.johnsoncontrols.com/default.aspx


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Metasys CCT Bluetooth Technology Communication Commissioning Guide2


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Metasys CCT Bluetooth Technology Communication Commissioning Guide 3

Metasys CCT Bluetooth Technology

CommunicationCommissioning Guide

Document Introduction

This document describes how to install the supported Bluetooth wireless

adapters and commission your Controller Configuration Tool (CCT) laptop to

communicate with the Wireless Commissioning Converter.

Note: Microsoft Windows Server 2008 Operating System (OS) does not

support Bluetooth wireless technology. You cannot commission your CCT

laptop for Bluetooth communication if it is running this OS.

This document assumes that you have already installed the CCT software on your

computer. To complete all of the procedures in this document, you must also have

a Wireless Commissioning Converter connected to a powered-on field controller

(refer to the Wireless Commissioning Converter Installation Instructions

[Part No. 24-10108-2]).

Note: The Wireless Commissioning Converter can be used in conjunction with

the ZFR1800 Series Wireless Field Bus System; however, the wireless

technologies of the Wireless Commissioning Converter and the ZFR1800

Series System do not directly interact.

When the Wireless Commissioning Converter is connected on the

hard-wired portion of a Field Controller (FC) Bus, it can be used to

commission and communicate with any field controller, whether it is

hardwired to the FC Bus or wirelessly enabled through the ZFR1800 Series

Wireless Field Bus System.

When the Wireless Commissioning Converter is connected directly to a

wirelessly enabled field controller, it commissions and communicates with

only that controller.

Related Documentation

Table 1 provides a list of documents related to the CCT and the Wireless

Commissioning Converter.

Table 1: Related Documentation

For Information On See Document LIT or Part Number

Installing the CCT Software CCT Installation Instructions LIT-12011529 Connecting the WirelessCommissioning Converter to Hardware;Wireless Commissioning ConverterSpecifications

Wireless Commissioning ConverterInstallation Instructions

Part No. 24-10108-2

Using or Configuring ControllerApplications in the CCT

CCT Help LIT-120111471

1. This LIT number represents a print friendly version of the Help.
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Wireless Commissioning Converter LaptopCommissioning Overview

To allow the Controller Configuration Tool (CCT) software to connect the

Wireless Commissioning Converter to upload and download field controller

applications, the laptop running CCT must have a Bluetooth wireless adapter

installed and configured.

Once the Bluetooth wireless adapter is installed and configured on the computer,

you do not need to do it again until other software or hardware configurations

change in time. You can perform the procedures to pair with and test connections

to the Wireless Commissioning Converter whenever you need them.

Figure 1 provides an overview of the procedure required to commission your

laptop to allow communication between the Wireless Commissioning Converter

and CCT.

Bluetooth Wireless Technology Modules and Adapters

We recommend that if your computer has internal Bluetooth wireless

communication, you use that method to communicate with the Wireless


You can commission the following types of laptop computers to communicate with

the Wireless Commissioning Converter:

a laptop computer with an internal Bluetooth wireless module

a laptop computer with a Bluetooth wireless Universal Serial Bus (USB)

adapter

For the latest list of laptop computers with internal Bluetooth wireless modules and

USB adapters, Johnson Controls employees should refer to the Computer Price

List, which is available on the Johnson Controls Portal intranet site by InformationTechnology Acquisition Services (ITAS). Otherwise, please contact your

Johnson Controls representative if you need assistance.

Key Laptop Configuration Guidelines

The instructions to enable Bluetooth wireless communication on your computer

may vary depending on your computer and the type and brand of Bluetooth

wireless adapter you are using; however, always observe the following guidelines

when configuring your laptop to communicate with the Wireless Commissioning

Converter:

Disable the Discovery and Accessibility options for the Bluetooth wirelessdevice to ensure the security of your computer.
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Figure 1: Commissioning Overview

Does your laptopcomputer have the ability to use

internal Bluetooth wirelesscommunication?

Install the Bluetooth wireless USB adapter.See Installing the Bluetooth Wireless USB

Adapter.

Does yourlaptop have an internal

Bluetooth wireless moduleinstalled?

No

NoYes

The Wireless Commissioning Converter isready to be used by the CCT.

Yes

converter_commissioning

Order and install the correct module and

drivers. See Verifying Your LaptopsBluetooth Wireless State.

Verify the connection between the laptopand the Wireless Commissioning Converter.See Verifying the Connection between theLaptop and the Wireless Commissioning

Converter.

Set up the computers Bluetooth wirelessconfiguration. See Setting Up theComputers Bluetooth Wireless

Configuration.

If you are not sure about your laptopswireless capabilities, see Verifying Your

Laptops Bluetooth Wireless State.

Pair with a Wireless CommissioningConverter and connect to its

COM port. See Pairing with and Connectingto a Wireless Commissioning Converter.


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Disable any refresh timers in the Bluetooth device connection manager

software. This prevents the Bluetooth device from auto-discovering any other

Bluetooth devices that may be in range. While the computer performs

auto-discovery, you cannot establish a connection to the Wireless


We recommend that you change your computers Bluetooth Friendly Name or

Computer Name to BLUETOOTH. This anonymous name prevents someonewho discovers your computer from determining to whom the computer

belongs.

Note: If Discovery and Accessibility are disabled, the computer cannot be

discovered by another device.

When installing a USB device, do not plug the device into the USB port until

the software or instructions prompt you to do so. This is important for any USB

device to ensure that the default Microsoft Windows software USB drivers

are installed correctly.

If your computer already has built-in Bluetooth wireless capability, we

recommend that you do not use an external Bluetooth wireless adapter. Do notuse Bluetooth wireless adapters from different vendors on the same computer

as this may cause operational problems. Vendors may use the same core

Bluetooth technology chipset, and multiple versions on your computer may

interfere with each other and cause operational problems.

If your laptop already has the Bluetooth wireless module pre-installed, verify

the configuration. See Setting Up the Computers Bluetooth Wireless

Configuration. If not, see Verifying Your Laptops Bluetooth Wireless State.

Bluetooth wireless devices on the computer typically provide two virtual COM

ports. Only the Client COM port is able to connect to the Wireless

Commissioning Converter. The Server/Local COM port is not required andcannot be used to connect to the Wireless Commissioning Converter.

Bluetooth wireless device installation software typically installs all of the

Bluetooth services such as Local Area Network (LAN) services, Dial-up

Networking, fax, and so on. These services are not required, but you can install

them, if desired; however, only the Bluetooth Serial Port service is required

by the Wireless Commissioning Converter.

Note: Some Bluetooth services may cause interoperability issues with

software on your computer. We recommend that you install the

Bluetooth Serial Port service and not install services with which you

are unfamiliar.

We recommend that you use the same Wireless Commissioning Converter with

the same laptop computer. Otherwise, you must repeat the

pairing/authentication process between the laptop and the Wireless

Commissioning Converter. See Setting Up the Computers Bluetooth Wireless

Configuration. Similarly, do not share Bluetooth wireless adapters among

computers.


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You can connect to the Wireless Commissioning Converter using the Bluetooth

wireless adapter and a program such as HyperTerminal software; however,

the Wireless Commissioning Converter recognizes that an incorrect application

is attempting to pass data through it and automatically disconnects. Only

Metasys system applications that provide Master-Slave/Token-Passing

(MS/TP) communications bus support can maintain a connection with the

Wireless Commissioning Converter.

Note: A wireless utility is provided with the CCT to verify the status of the

wireless connection.

Typical connection times between the Wireless Commissioning Converter and

the computer Bluetooth device are within 1 to 4 seconds. The range between

the devices is guaranteed up to 30 ft (9 m); however, a line of sight connection

may extend up to 200 ft (61 m).

If you download the installation software from the USB adapter

manufacturers Web site, be sure to download the latest version posted.

Japanese Considerations

Japanese law requires certification for all Bluetooth wireless devices. The Wireless

Commissioning Converter is certified for use in Japan; however, to use the

Wireless Commissioning Converter in Japan, your Bluetooth wireless adapter

must also be certified. Purchase a Japanese certified Bluetooth wireless adapter in

Japan for use with the Wireless Commissioning Converter.

European Considerations

European law requires that Bluetooth wireless devices comply with the Restriction

of Hazardous Substances in Electrical and Electronic Equipment (RoHS) Directive

(2002/95/EC). The Wireless Commissioning Converter complies with this

directive; however, to use the Wireless Commissioning Converter in Europe, youmust use a RoHS-compliant Bluetooth adapter.


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Detailed Procedures

Verifying Your Laptops Bluetooth Wireless State

If your computer has built-in Bluetooth wireless capability, we recommend that

you do not use an external Bluetooth wireless adapter.

To verify your laptops Bluetooth wireless state:

1. Verify if you have a Bluetooth icon on your system tray.

If the icon is blue and white, you have an internal Bluetooth module already

installed. Go to Setting Up the Computers Bluetooth Wireless Configuration.

If you do not have an icon, or if the icon is blue and red, continue.

2. Work with your local Information Technology (IT) support to order and install

the correct internal Bluetooth wireless module and drivers.

Note: The wireless antenna button on the laptop toggles both the internal

Bluetooth wireless module and the internal wireless LAN module on and

off. If you have an internal Bluetooth wireless module and the blueLight-Emitting Diode (LED) is off, press the wireless antenna button to

turn on the Bluetooth module. The blue LED also lights up to indicate that

the laptop is using its internal antenna.

Note: The Bluetooth wireless module driver is usually provided with the module

and available from the manufacturers Web site (for example, find an

HP driver at www.hp.com).

Before you can begin using the Bluetooth device, you must configure and set up

the device. Go to Setting Up the Computers Bluetooth Wireless Configuration.

Installing the Bluetooth Wireless USB Adapter

Note: The instructions to install the USB adapter may vary depending on the

vendor of the USB Adapter. Before installing the USB adapter, familiarize

yourself with the vendors installation instructions.

To install the Bluetooth wireless USB adapter:

1. Close all programs and insert the USB Adapter Installation media. The

installation program appears.

Note: If the installation does not start automatically, on the Start menu, click

Run. In the field that appears, enter the vendor setup program, for

example D:\setup.exe (where D is the letter of your CD-ROM or DVD

drive).

2. Click Install Bluetooth Driver. The installation begins and the welcome

screen appears.

IMPORTANT: Do not plug in the USB adapter until prompted to do so. If you

plug in the USB adapter before prompted, seeDuring the installation, you

plugged in the Bluetooth Wireless Adapter before prompted to do so.
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3. Click Next. The License Agreement screen appears.

4. To accept the terms of the license agreement, select I accept the terms in the

license agreement and clickNext. The Destination Folder screen appears.

5. Click Next. The Ready to Install the Program screen appears.

6. Click Install. The program installs.

Note: During the installation process, you may see a Driver Signature Noticedialog box saying no certification program is in place for Bluetooth

devices. If this appears, click OK.

7. When the Bluetooth device not found dialog box appears, click Cancel.

Note: You may also be prompted to plug in your USB hardware, which starts

the Found New Hardware Wizard. Wait until the Windows Found New

Hardware Wizard is complete before clicking OK. If you are not

prompted to plug in the USB hardware, wait until the driver installation

is complete before you plug in the USB hardware.

Note: Depending on the adapter you install, you may be prompted to enter a

security code (Figure 2). If so, clickNo and follow the on-screen

directions to enter the code manually. The code is labeled SK and is

printed on the back of the Bluetooth wireless adapter.

8. After the software has been successfully installed, click the Finish button to

close the final window. The red Bluetooth icon appears on the system tray.

9. Plug in the USB adapter. The Found New Hardware Wizard appears.

Note: Your computer may install the driver automatically without the Found

New Hardware Wizard. If it does, restart the computer (if prompted)

and go to Setting Up the Computers Bluetooth Wireless Configuration.

10. Select Install from a list or a specific location and clickNext. The Please

choose your search and installation options screen appears.

11. Select Search for the best driver in these locations and clickNext. The

Completing the New Found Hardware Wizard screen appears.

12. Click Finish. The Bluetooth icon on the system tray turns white.

13. Ensure that your Bluetooth device is connected to your computer (plug it in if

not already prompted) and restart your computer.

Figure 2: Bluetooth Software Dialog Box Requesting Security Code


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14. After restarting your computer, wait a few seconds for the Bluetooth icon on

your system tray to change from red to white.

Before you can begin using the Bluetooth device, you must configure and set up

the device. Go to Setting Up the Computers Bluetooth Wireless Configuration.

Setting Up the Computers Bluetooth Wireless Configuration

Note: The instructions to set up the computers Bluetooth wireless configurationmay vary slightly depending on the vendor of the Bluetooth wireless

device. The screen capture figures in this section are representative of a

typical installation, but may not match exactly your configuration screens.

Familiarize yourself with the Key Laptop Configuration Guidelines.

To set up the computers Bluetooth wireless configuration:

1. Plug in your Wireless Commissioning Converter to an MS/TP bus and verify

that the Power Light-Emitting Diode (LED) is green, the Fault LED is off, and

the SA/FC Bus LED is blinking.

Note: The Wireless Commissioning Converter you use during this procedure

should be the one you intend to use when uploading and downloading

controllers. This procedure allows your computer to recognize the

Wireless Commissioning Converters Bluetooth Device Address

(BDA) and store the Wireless Commissioning Converters Personal

Identification Number (PIN) Code. If you connect to a different

Wireless Commissioning Converter after this, you are prompted to

enter the Wireless Commissioning Converters PIN Code before you

can connect to it.

2. Right-click on the Bluetooth icon on your system tray and clickStart Using

Bluetooth from the pop-up menu. The Initial Bluetooth Configuration Wizard

appears.


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3. Click Next. The Device Name and Type screen appears.

4. Type BLUETOOTH (all capital letters) in the Computer name field and click

Next.TheInitial Bluetooth Configuration Wizard screen appears.

5. Click Next. The Choose the services that this computer will offer screenappears.

6. Clear the selection (remove the check mark) from all services and clickNext.

The Initial Bluetooth Configuration Wizard screen appears.

7. Click Skip when asked if you want to set up more Bluetooth devices. The

Initial Bluetooth Configuration Wizard screen appears.

8. Click Finish.

Figure 3: Example of My Bluetooth Places, Microsoft Windows XPProfessional Operating System (OS)


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9. Right-click the Bluetooth icon on the system tray and select Advanced

Configuration from the pop-up menu.The Bluetooth Configuration property

sheet appears (Figure 4).

Figure 4: Bluetooth Configuration Property Sheet General Tab


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10. Click on the Accessibility tab and verify that the Let other Bluetooth devices

discover this computer option is not selected (Figure 5).

11. Click on the Discovery tab and verify that the Look for other Bluetooth

devices option is not selected (Figure 6).

Figure 5: Bluetooth Configuration Property Sheet Accessibility Tab

Figure 6: Bluetooth Configuration Property Sheet Discovery Tab
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12. Click the Client Applications tab and highlight Bluetooth Serial Port and

clickProperties (Figure 7). The Bluetooth Properties dialog box appears

(Figure 8) and displays the COM port where the wireless adapter is installed.

Figure 7: Bluetooth Configuration Property Sheet ClientApplications Tab
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Note: The COM port specified here is used by the CCT to communicate with

the Wireless Commissioning Converter. Your COM port may be

different from this example.

13. ClickOK to assign the port number to your Bluetooth serial port.

14. ClickOK to close the Bluetooth Configuration property sheet.

15. To pair with and connect to a Wireless Commissioning Converter, continuewith Pairing with and Connecting to a Wireless Commissioning Converter.

Pairing with and Connecting to a Wireless CommissioningConverter

When you pair with a Wireless Commissioning Converter, the computer stores the

Wireless Commissioning Converter password in the configuration. This pairing

allows you to connect to the Wireless Commissioning Converter in the future

without reentering the password.

You can pair with multiple Wireless Commissioning Converters, but you can only

connect to one converter at a time.

To pair with and connect to a Wireless Commissioning Converter:

1. Right-click the Bluetooth iconon your system tray and select Explore My

Bluetooth Places from the pop-up menu. My Bluetooth Places explorer

window appears (Figure 3).

Figure 8: Bluetooth Properties Showing the COM Port Used by the CCT


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2. Click View devices in range (or double-clickFind Bluetooth Devices). All

discoverable Bluetooth devices within range of your Bluetooth USB adapter

appear (Figure 9). Wireless Commissioning Converter devices appear with the

formatMS-BTCVT-.

Note: If the Wireless Commissioning Converter does not appear in the list,

verify that your computer is searching for and showing all

Bluetooth devices and not just computers.Note: The Question mark device icon is the standard icon for the Wireless


Figure 9: Entire Bluetooth Neighborhood Showing the WirelessCommissioning Converter
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3. Right-click the Wireless Commissioning Converter that corresponds to your

Wireless Commissioning Converter (the BDA is printed on the label on the top

of the Wireless Commissioning Converter) and select Pair Device (Figure 10).

The Bluetooth PIN Code Request dialog box appears (Figure 11).

4. Type BTCVT (case sensitive) in the Bluetooth PIN Code field and clickOK.

Figure 10: Pair Device Option

Figure 11: Bluetooth PIN Code Request Dialog Box


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5. Right-click the paired Wireless Commissioning Converter (as indicated by the

check mark) and select Discover Available Services (Figure 12). The serial

port service discovery page appears and shows the communications port of

your Wireless Commissioning Converter (Figure 13).

Note: The COM port in this window represents the COM port on the Wireless

Commissioning Converter (and it is always 1), not the COM port of

your laptops Bluetooth wireless adapter.

Figure 12: Discover Available Services
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6. Right-click your Wireless Commissioning Converter COM port and click

Connect to Bluetooth Serial Port to make a connection. A COM1 dialog box

appears (Figure 14) and lists your computers COM port and the BDA of the

Wireless Commissioning Converter.

Figure 13: Serial Port Page Showing the Wireless Commissioning Converter

Figure 14: COM1 Dialog Box


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7. Click OK to dismiss the COM1 dialog box. After making a connection, both

the serial port icon and the Bluetooth icon on your system tray turn green

(Figure 15).

Note: This connection lasts up to 60 seconds before the Wireless

Commissioning Converter realizes that a valid Metasys application is

not using the connection and breaks the link. You can now go on to the

CCT to make a connection to your Wireless Commissioning Converter.

Verifying the Connection between the Laptop and the WirelessCommissioning Converter

If you want to test the connection and see the signal quality between your laptop

and the Wireless Commissioning Converter before using the CCT to download orupload a controller, follow this procedure.

To verify the connection between the laptop and the Wireless Commissioning

Converter:

1. On the Start menu, click Programs > Johnson Controls > Metasys > Bluetooth

Wireless Utility. The Wireless Utility appears.

Figure 15: Serial Port Page Showing the Wireless Commissioning Converterwith Green Icon


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2. Enter the COM Port assigned to the Adapter and clickConnect. The Bluetooth

wireless link should establish within seconds.

Note: The Bluetooth wireless adapters COM port appears on the Client

Application tab of the Bluetooth Configuration Property Sheet

(Figure 7). See Cannot communicate with the Serial Port.

3. Click on the Status tab to view the signal quality (Figure 16) and compare your

results to Table 2.

Table 2: Wireless Link Status

Color (Percent) Status1

1. The Wireless Link Status is a measure of the signal strength and does not relate to thetransmission speed of wireless communication.

Description and Corrective Action

Green (70 - 100%) Good Wireless Link is good and sufficient for use with CCT. Nocorrective action required.

Yellow (40 - 60%) Fair Wireless Link is fair and sufficient for use with CCT. Nocorrective action required.

Red (0 - 30%) Poor Wireless is poor and insufficient for use with WirelessCommissioning Converter. Try moving laptop closer tothe Wireless Commissioning Converter or look forsources of interference.

No Bar Disconnected Wireless link not established or connection broken.Verify settings and try to connect to the WirelessCommissioning Converter again.

Figure 16: BTCVT Wireless Utility Status Tab
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4. Close the Bluetooth Wireless Utility before using the CCT to upload or

download a controller. We do not recommend using this program while

uploading or downloading.

Connecting to a Different and Unpaired or Different and PairedWireless Commissioning Converter

The CCT always attempts to connect to the Wireless Commissioning Converter towhich it was last connected. If you want to force the CCT to connect to a different

Wireless Commissioning Converter, use the following instructions.

To connect to a different, unpaired Wireless Commissioning Converter, see

Pairing with and Connecting to a Wireless Commissioning Converterwith the

Wireless Commissioning Converter you want the CCT to use.

To connect to a different, paired Wireless Commissioning Converter:

1. Right-click the Bluetooth icon on your system tray and select Explore My

Bluetooth Places from the pop-up menu. My Bluetooth Places explorer

window appears (Figure 3).

2. Click View devices in range (or double-clickFind Bluetooth Devices). All

discoverable Bluetooth devices within range of your Bluetooth USB adapter

appear (Figure 9). Wireless Commissioning Converter devices appear with the

formatMS-BTCVT-.

3. Right-click the Wireless Commissioning Converter that corresponds to your

Wireless Commissioning Converter (the BDA is printed on the label on the top

of the Wireless Commissioning Converter) and select Connect COM1. A

COM1 dialog box appears (Figure 14) and lists your computers COM port and

the BDA of the Wireless Commissioning Converter.

4. Click OK to dismiss the COM1 dialog box.

5. Right-click the Wireless Commissioning Converter to which you are connected

and select Disconnect COM1. A COM1 dialog box appears asking if you want

to disconnect.

6. Click Yes. The laptop disconnects from the Wireless Commissioning

Converter.

The CCT attempts to connect to this Wireless Commissioning Converter.
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Removing a Network Adapter from the Computer

If you have multiple network adapters on your computer, you may experience long

delays when attempting to access the User Interface (UI). You may also experience

other network communication delays. To work around these connection problems,

either disable the Transmission Control Protocol/Internet Protocol (TCP/IP) for the

Bluetooth adapter or uninstall network access for the Bluetooth connection when

accessing the Metasys UI.After disabling the TCP/IP for the Bluetooth adapter or uninstalling network

access, the Bluetooth connection continues to work as expected for Metasys

network applications.

Disabling TCP/IP for the Bluetooth Adapter

To disable TCP/IP:

1. On the Control Panel, select Network Connections.

2. Right-click the Bluetooth adapter network connection and select Properties.

3. Clear the check-box for TCP/IP.4. Click OK.

Uninstalling Network Access

To uninstall network access:

1. Right-click the Bluetooth icon in the taskbar (Figure 17) and select Bluetooth

Setup Wizard. The Bluetooth Setup window appears (Figure 18).

2. Select the third radio button from the top: I want to configure the Bluetooth

services that this computer will provide to remote devices.

Figure 17:Bluetooth

Icon

Figure 18: Bluetooth Setup Window
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3. Click Next. The Bluetooth Service Selection window appears.

4. Make sure the Network Access check box is cleared (Figure 19).

5. Click Finish.

Figure 19: BlueTooth Service Selection Window
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Troubleshooting

Table 3: Common Problems and Descriptions (Part 1 of 2)

Problem Description/Solution

You are experiencing longdelays when attempting toaccess the UI or you areexperiencing other network

communication delays.

Multiple network adapters on your computer can cause interoperability issuesand/or communications delays. To work around this issue, either disable theTCP/IP or uninstall network access for the Bluetooth connection. SeeRemoving a Network Adapter from the Computer.

During the installation, youplugged in the BluetoothWireless Adapter beforeprompted to do so.

If you plug in the USB Bluetooth adapter before the installation softwareprompts you to do so, the computer may install its own Bluetooth drivers andmay not communicate properly with the Bluetooth adapter. If this occurs, usethe following recovery procedure:

1. Unplug the Bluetooth wireless adapter.2. On the Start menu, click Run and type %windir%\inf3. Rename the BTH.inf file to BTH.bak4. Uninstall the Bluetooth software from Add/Remove Programs.5. Reboot the computer.6. Reinstall the Bluetooth wireless adapter as specified in this document.

See Installing the Bluetooth Wireless USB Adapter.

Cannot communicate withthe Serial Port.

If you cannot communicate with the Serial COM port on which the WirelessAdapter is installed, use the following procedure to verify the COM port usedby the Bluetooth wireless adapter.

1. Right-click the Bluetooth icon on the system tray and select AdvancedConfiguration.

2. Select the Client Applications tab.3. Read the COM port from the Bluetooth Serial Port application.

Cannot communicate withthe Wireless CommissioningConverter from the CCT.

Use the BTCVT Wireless Utility and verify that you are using the correct COMport.

The CCT attempts to communicate with the last Wireless CommissioningConverter to which it connected. If this is not the Wireless CommissioningConverter you are trying to connect to, see Connecting to a Different andUnpaired or Different and Paired Wireless Commissioning Converter.

Bluetooth Wireless enabledlaptop cannot communicatewith the WirelessCommissioning Converter.

Verify that the blue wireless LED is on and that the Bluetooth wireless icon onthe Taskbar is white. If the Blue wireless is off and the Bluetooth icon is red,press the laptops wireless antenna button.

A paired WirelessCommissioning Converterprompts you for the PINcode.

The Wireless Commissioning Converter holds a finite number of paireddevice addresses in internal memory. At this time there is no way to clear thepaired device addresses and there is no workaround; however, once youenter the PIN Code, as prompted, the laptop computer communicates withthe Wireless Commissioning Converter.


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Metasys and Johnson Controls are registered trademarks of Johnson Controls, Inc.

All other marks herein are the marks of their respective owners. 2010 Johnson Controls, Inc.

Building Efficiency

507 E. Michigan Street, Milwaukee, WI 53202

On a computer alreadyconfigured to use the USBBluetooth adapter, the FoundNew Hardware Wizardappears when you plug theUSB Bluetooth adapter back

into the USB port.

If you unplug the already configured USB Bluetooth wireless adapter fromyour computer and then plug it into a different USB port on the samecomputer (for example, if you move the adapter from your laptop to yourdocking station or if you plug it into a different USB port), the Found NewHardware Wizard appears.

If the Found New Hardware Wizard appears:

1. Select Install the software automatically (Recommended), and clickNext. The wizard reconfigures the computer to use the adapter on thenew USB port.

2. Click Finish.

When attempting to connectto the BTCVT with my laptop,this error message displays:

The COM1 connection failed.Could not connect to remotedevice.

The Bluetooth Driver for the laptop is not fully compatible with the BTCVTdevice. Contact your Network Technologist (network help desk) forassistance, or go to the manufacturers Web site (for example, find an HPdriver at www.hp.com) to download the compatible driver. Remove the olddrivers before installing the new drivers.

I am unable to pair ormaintain pairing with myBTCVT device.

Table 3: Common Problems and Descriptions (Part 2 of 2)

Problem Description/Solution

metasys® cct bluetooth® technology communication commissioning guide

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