merits of self-service and counter service, providing full ... · business via real-time video...

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Items I60XL Cash Recycle Cheque Processing Coin Recycle Token Dispensing Card Issuance Document Processing Identity Authentication Biometric Unit Access Safe I60X Yes Single/Bulk Cheque Acceptor Yes Yes Card Printing/Card Dispensing Document Scanning/Document Retract ID Card Scanner/Passport Scanner Fingerprint Reader/Finger Vein Reader Rear UL291 Level 1 Yes Single/Bulk Cheque Acceptor Yes Yes Card Printing/Card Dispensing Document Scanning/Document Retract ID Card Scanner/Passport Scanner Fingerprint Reader/Finger Vein Reader Front CEN L www.GRGBanking.com V201810 I60X/XL - A+B I60X/XL - A+B+C iBank Solution Service Hour Extension Video interaction Flexible Network Expansion Integrated Resource 24 VTM is a pioneering banking channel solution that leverages video conferencing technology to integrate the merits of self-service and counter service, providing full range banking experience with smaller footprint. With its versatile modular design, VTM enables migration of complex counter services and customized financial consulting services to the self-service terminal. Over 95% of counter services are available on VTM, thus it can be utilized for branch transformation or teller-less branch, allowing customers to do almost all of their banking business via real-time video interaction and guidance of remote teller.

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Page 1: merits of self-service and counter service, providing full ... · business via real-time video interaction and guidance of remote teller. 24/7 remote teller assistance allows bank

Items I60XL

Cash Recycle

Cheque Processing

Coin Recycle

Token Dispensing

Card Issuance

Document Processing

Identity Authentication

Biometric Unit

Access

Safe

I60X

Yes

Single/Bulk Cheque Acceptor

Yes

Yes

Card Printing/Card Dispensing

Document Scanning/Document Retract

ID Card Scanner/Passport Scanner

Fingerprint Reader/Finger Vein Reader

Rear

UL291 Level 1

Yes

Single/Bulk Cheque Acceptor

Yes

Yes

Card Printing/Card Dispensing

Document Scanning/Document Retract

ID Card Scanner/Passport Scanner

Fingerprint Reader/Finger Vein Reader

Front

CEN L

www.GRGBanking.com V201810

I60X/XL - A+B I60X/XL - A+B+C

iBank Solution

Service Hour Extension

Video interaction

Flexible Network Expansion

Integrated Resource

24

VTM is a pioneering banking channel solution that leverages video conferencing technology to integrate the

merits of self-service and counter service, providing full range banking experience with smaller footprint.

With its versatile modular design, VTM enables migration of complex counter services and customized financial

consulting services to the self-service terminal. Over 95% of counter services are available on VTM, thus it can be

utilized for branch transformation or teller-less branch, allowing customers to do almost all of their banking

business via real-time video interaction and guidance of remote teller.

Page 2: merits of self-service and counter service, providing full ... · business via real-time video interaction and guidance of remote teller. 24/7 remote teller assistance allows bank

24/7 remote teller assistance allows bank to extend far beyond its

ordinary operation hours (320% up). Transactions such as account

opening are usually available only during business hour, but the VTM

operates round the clock, bringing flexibility and convenience to

customers even when the bank branch is closed.

Round-the-clock Availability

Compared to a traditional branch, VTM requires much lower fixed and

operational cost, as well as less regulatory application procedure, thus

it is more flexible to be deployed to various off-premise locations. By

setting up VTMs to commercial districts, business districts, and

residential districts, bank can expand its footprint and presence at a

rapid pace. To the end customers, it's much easier to find such mini

branch and get personal and professional services.

Extended Network

VTM is compliant with mainstream security standards, providing

reliable physical security of the cash and personal data. Real-time

visual recognition and biometric solution will deter illegal usage of

stolen card or ID, and video record also serves as protection to

transaction security. In terms of the transaction environment, banks

can deploy VTMs to separate room/chamber, ensuring the privacy

and security of customers.

Optimum Security

Futuristic design, versatile functionalities, HD video conferencing, large

display and multi-touch screen are the technical factors that make VTM

unique and excellent, while the personal communication turns the

machine alive and fulfills customers' expectation for human interaction.

Supreme Experience

VTM facilitates a standardized and high-quality service platform to

make the best use of expert resources. Expansion of branch

presence usually requires dispatching senior experts and specialists.

However, by centralizing the existing talent group to set up a

remote teller team, the bank can ensure a rapid expansion of

branch presence with standardized service quality. Seamless

integration with existing systems such as call center and core

banking can minimize the overall establishment cost.

Integrated Resources

VTM offers full range services to customer, including retail & corporate banking services. Different modules are integrated into one machine to

achieve cash deposit and withdrawal, cheque deposit, account opening and closing, card issuing, credit card/loan application, investment product

purchase, financial consulting, payment services, etc.

Versatile Functionalities

ATM

VTM

VTM is an innovative solution to integrate branch counter, ATM, internet banking, mobile banking and telephone banking. Such seamless

integration of branch, self-service channel and e-channel, has invented a brand-new channel to reach and empower customers with more

transaction and service options.

Multi-Channel Integration

From sharing information of operation interface on the VTM, to

remote control with customer's consent, remote teller is capable of

assisting customers throughout the transaction to the most extent.

Cash ProcessingŸ Cash deposit & withdrawalŸ Cheque depositŸ Coin dispensing

Account & CardŸ Account opening & closingŸ Card issuing

Payment ServicesŸ Bill paymentŸ RF card recharging

MiscellaneousŸ Remittance & transferŸ InquiryŸ Doc. scan/print/receive

Financial ProductsŸ Loan applicationŸ Stock & fund transactionŸ Expert consulting

Branch

Online Banking

Mobile Banking

Telephone Banking

Ÿ Keypad:

-Tactile 4*4 stainless steel keypad

- PCI compliant EPP

Ÿ Card reader/dispenser/printer:

-Motorized card reader

- Contactless smart card reader

- EMV 4.0 Level 1 compliant

-IC/magnetic card dispenser

- Card dispenser capacity: max. 450 pcs

-Card printer capacity: max. 100 pcs

-Retract card capacity: max. 30 pcs

- Card return on power failure

Customer InterfacesŸ Deposit/dispense speed: 8 notes per second

Ÿ Up to 4 recycling cassettes and 1 acceptance cassette

Ÿ Cassette capacity:

-Recycling cassette capacity: max. 3,350 notes*

-Acceptance cassette capacity: max. 2,000

notes*

Ÿ ECB Article 6 compliant

Banknote Processing Unit

Ÿ A4 document printer

-Stamp (opt.)

Ÿ A4 document scanner

-Single/dual side color scanner

-A4 document retract

Document Processing Unit

Ÿ Security safe

-UL291 Level 1 (Rear)

- CEN L (Front)

Ÿ Mechanical combination lock

Ÿ Electronic lock (opt.)

Ÿ UPS (opt.)

Ÿ DVR surveillance system (opt.)

Ÿ Safe alarm system (opt.)

Security

Ÿ 10.4” LCD service panel with touch display

Ÿ Rear/front access

Maintenance

HD Video Conferencing Multi-touch Screen Cash Recycler Cheque Acceptor

Card Printer Token Dispenser Document Printer Document Scanner/Retract

Ÿ Receipt printer:

-80mm graphical thermal printer

- Capture and retract function

Ÿ Barcode reader:

-Support barcode & QR code

Ÿ Identity authentication (opt.):

-ID card scanner

-Passport scanner

Ÿ Biometric unit (opt.):

-Optical fingerprint reader

-Finger vein reader

Ÿ Token dispenser (opt.)

Barcode Scan

Fingerprint Reader

Ÿ Standard TCP-IP connection

Communication

Ÿ Bundle/single cheque acceptor

Cheque Processing Unit (opt.)

o o o oŸ Temperature: 32 F(0 C) to 104 F(40 C)

Ÿ Relative humidity: 20% to 95% non-condensing

Working Environment

*The actual capacity is subject to the thickness and fitness of local currency.

Ÿ Max. 6 recycling hoppers and 1 acceptance box

Coin Recycle Unit (opt.)

® ™Ÿ Intel Core i5/i7 CPU, 4G RAM

Ÿ 500G HDD (optional 2*500G HDD)®

Ÿ Windows 7/10

Controlling Unit

Ÿ Display:

-21.5” FHD (1920X1080) display

-21.5” multi-touch display for operation

Ÿ Video conferencing unit:

-HD camera

-Audio speaker

-Microphone

-Private handset

Interaction Unit