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A Report Cardis issued for

each of theseven (7)districtsitwill identifythe districtand managers

How muchis eachgrade

worth?

3%3%3%3%3%3%3%3%3%3%

40%

30%

The OverallCommunity Grade is

the monthly totalaverage of the ServiceDelivery Grade (30%),Community CodeConduct (40%) and theService RequestsCreated by Inspectors(30%)see below for

The Overall Averagethe quarters gradesbe updated as each

The District Highlights(Comments)box pro-vides an area foradditional explanation

Grading Tableisused to determinethe Service DeliverGrade

Service Delivery Gradeis based on thereduction of Service Requests (SRs)reported through 3-1-1

The goal is to reduce the number of SR

as compared to the same month

Service Requests Created by Inspectorsindicates the percentage of casescreated proactively by inspectors

The goal is to increase the percent ofproactive SRs by 10% as compared to

Community Code Conduct reflectsan audit of services requests from edistrict

The audit examines activities such customer contact, whether the caseclosed within the Service Level Agrment, and whether all activities wer

properly completed

The District Stats bodetails the total volumSRs as well as the mocommon SRs as compto the previous fiscal y

Page 2

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Community

Code AreaGrade

(1) Central A-(2) Northeast B+

(3) Southeast B+

(4) Southwest B+

(5) Northwest A

(6) North Central A-

(7) South Central B+

City of Dallas

Code Accountability Report Card

February 2010(For the period of 2/01/10 through 2/28/10)

City-wide SR Volume

Improvement Rating

B+

NORTHWESTAug 09 SR Volume: 2,817

Most Common SR for Aug 09:

High Weeds

SOUTHWESTAug 09 SR Volume: 5,272


High Weeds

NORTHEASTAug 09 SR Volume: 3,322


High Weeds

NORTH CENTRALAug 09 SR Volume: 1,404


High Weeds

SOUTHEAST

Aug 09 SR Volume: 7,557Most Common SR for Aug 09:

High Weeds

SOUTH CENTRALAug 09 SR Volume: 4,915


High Weeds

CENTRALAug 09 SR Volume: 2,209


High Weeds

NORTHWESTFeb 10 SR Volume: 1,386

Most Common SR for Feb 10:

Signs

SOUTHWESTFeb 10 SR Volume: 2,727


Loose Animals

NORTHEASTFeb 10 SR Volume: 2,099


Loose Animals

NORTH CENTRALFeb 10 SR Volume: 784


Litter

SOUTHEAST

Feb 10 SR Volume: 2,860Most Common SR for Feb 10:

Loose Animals

SOUTH CENTRALFeb 10 SR Volume: 2,431


Loose Animals

CENTRALFeb 10 SR Volume: 1,396


Graffiti

CCS-FRM-003 Effective Date 02/19/2010 Rev 3Page 3

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Manager: Jim McKissick

Assistant Manager: Dianna Jones

Jan '10 Feb '10 Mar '10Overall

Average

Service Delivery IndicatorsFeb 09

Actual

Feb 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 148 68 -54% A+

Litter 51 13 -75% A+

Animal Confined 50 32 -36% A+

Substandard Structure 41 17 -59% A+

Signs 28 20 -29% A+

Graffiti 31 23 -26% A+

Bulky Trash 19 15 -21% A-

Illegal Outside Storage 15 3 -80% A+

Junk Motor Vehicle 10 8 -20% B+

High Weeds 7 15 114% F

Grade


Actual

FY 10

Target

Feb 10

ActualGrade

Percentage of service requests created by

inspectors in the field 43% 53% 56% A+

The Central Community Code District scored very well in the trend analysis section of the report card. Only High Weed service requests

trended negatively. The previous months' coordinated efforts to address Loose Animals have been successful.

The level of proactive work performed by Code Compliance Staff came in above target with 56% of Service Request received created by staff

in the field rather than the public. The target was 53%.

The Quality of Service performed by Code Compliance Staff scored the same in February as in comparison to January. Continued emphasis

will be placed on staff to provide detailed notes indicating customer contact was made.

The Audit of Central has shown the following:* 100% of sampled requests contained detailed notes* 54% of sampled requests had all activities properly completed* 41% of sampled requests had details to prove customer contact was made* 81% of sampled requests had all photos and documents attached* 100% of sampled requests were closed within their Service Level Agreement

B-

Service Requests Created by Inspectors (30% of overall)

District Highlights (Comments)

Service Delivery Grade (Each 3% of overall)

Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)

Community Code Conduct (40% of overall)

Service Request Audit - 99 SRs @ 5% Margin of error

A- A-

City of Dallas


February 2010

(For the period of 2/01/10 through 2/28/10)

Community Code:(1) Central

Feb '10 Central SR VolumeImprovement Rating A-2nd Qtr FY 09 - 10

Grading Table% Change Grade-27.5% & Below A+

-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Central Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010Total Volume: 1,396

Most Common SR: Graffiti

FY2008-2009

Total Volume: 1,667

Most Common SR: Animals

Loose/Aggressive

CCS-FRM-003 Rev 3Effective Date 02/19/2010 Page 4

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Manager: Robert Curry

Assistant Manager: Connie Reese (For the period of 2/01/10 through 2/28/10)


Average


Actual

Feb 10

Actual

%

ChangeGrade

Signs 257 11 -96% A+Animal Loose Aggressive 153 107 -30% A+

Litter 112 38 -66% A+

Obstruction 84 26 -69% A+Parking Unapproved Surfaces 83 15 -82% A+

Bulky Trash 70 35 -50% A+

Animal Confined 64 122 91% FIllegal Land Use 53 8 -85% A+


Substand Structure 44 34 -23% A

Grade


Actual

FY 10

Target

Feb 10

ActualGrade



The North East Community Code District continues to improve in the trend analysis portion of the report card. Efforts to combat Loose

Animals has proven to be effective, however Confined Animals continues to trend negatively. Collaborative efforts with Animal Services

will continue to reduce Animal Confined cases through education and outreach.

The level of proactive work performed by Code Compliance Staff came in slightly above target with 50% of Service Request received

created by staff in the field rather than the public. The target was 49%.

The Quality of Service performed by Code Compliance Staff scored well overall, but there is room for improvement in the areas of proving

customer contact was initiated. Code Compliance Management will work closely with their staff to ensure that staff working these cases

take the proper time to fully document when customer contact is made by request.

The Audit of Northeast has shown the following:

* 100% of sampled requests contained detailed notes* 89% of sampled requests had all activities properly completed

* 70% of sampled requests had details to prove customer contact was made* 74% of sampled requests had all photos and documents attached

* 100% of sampled requests were closed within their Service Level Agreement

B







B+ A-

City of Dallas


February 2010

Community Code:(2) Northeast

Feb '10 Northeast SR VolumeImprovement Rating A-

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Northeast Stats(Volume numbers include 311 andinspector created Service

Requests)


Most Common SR: Loose

Animals

FY2008-2009

Total Volume: 1,624

Most Common SR: Signs


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Manager: Phyllis Goode

Assistant Manager: Michael Bryan


Average

Service Delivery IndicatorsJan 09

Actual

Feb 10

Actual

%

ChangeGrade

Litter 92 28 -70% A+Animal Loose/Aggressive 526 316 -40% A+

Parking on Unapproved Surfaces 149 35 -77% A+

Junk Motor Vehicle 73 7 -90% A+Substandard Structure 55 12 -78% A+


High Weeds 18 7 -61% A+Animal Confined 171 141 -18% B+

Signs 47 6 -87% A+

Animal Sick/Injured 124 77 -38% A+

Grade


Actual

FY 10

Target

Feb 10

ActualGrade


inspectors in the field 54% 64% 51% C+

The South East Community Code District performed well again in the month of February. The increases on Animal Services related cases

reflect the efforts taken in previous months to address negative trends.

The level of proactive work performed by Code Compliance Staff came in below target with 51% of Service Requests received created

by staff in the field rather than the public. The target was 64%. Staff will perform more sweeps to address Code concerns before

they're reported by the public.


customer contact was initiated. District Management will work closely with their staff to ensure that staff working these cases take the

proper time to fully document when customer contact is made by request.

The Audit of Southeast has shown the following:




B-







B+ B

City of Dallas


February 2010


Community Code:(3) Southeast

Feb '10 Southeast SR VolumeImprovement Rating B

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Southeast Stats(Volume numbers include 311 andinspector created Service

Requests)



Animals

FY2008-2009

Total Volume: 4,906

Most Common SR: Litter


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Manager: Paul Ramon

Assistant Manager: Charles Trammel


Average


Actual

Feb 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 520 289 -44% A+Litter 134 42 -69% A+

Parking on Unapproved Surfaces 139 17 -88% A+

Illegal Outside Storage 61 9 -85% A+Junk Motor Vehicle 74 12 -84% A+

Signs 38 22 -42% A+

Substandard Structure 53 25 -53% A+Illegal Garbage Placement 22 8 -64% A+

Animal Confined 155 114 -26% A+

Obstruction/Sidewalk/Alley 19 17 -11% C+

Grade


Actual

FY 10

Target

Feb 10

ActualGrade


inspectors in the field 50% 60% 50% B

The Southwest Community Code District scored well in the month February in all of the top 10 Service Request categories. Loose animal

service requests were reduced through intensified sweeps. The Kiest Park area will continue to remain as a target area for animal sweeps

and staff will continue to work towards maintaining these high scores by proactively addressing the issues before they become public

concerns.

The level of proactive work performed by the Code Compliance Staff came in below target with 50% of Service Request received

created by staff in the field rather than the public. The target was 60%.


customer contact. Code Compliance Management will work closely with their staff to ensure that staff working these cases

take the proper time to fully document when customer contact is made by request.

The Audit of Southwest has shown the following:




B-







B+ B

City of Dallas


February 2010


Community Code:(4) Southwest

Feb '10 Southwest SR VolumeImprovement Rating B

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Southwest Stats(Volume numbers include 311 andinspector created Service

Requests)



Animals

FY2008-2009

Total Volume: 4,107


Animals


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Manager: Kathy Hernandez


Average


Actual

Feb 10

Actual

%

ChangeGrade

Signs 23 9 -61% A+Animals Loose Aggressive 150 90 -40% A+

Litter 44 8 -82% A+

Obstruction/Sidewalk/Alley 22 12 -45% A+Parking Unapproved Surface 34 5 -85% A+

Bulky trash 55 20 -64% A+

Animal Confined 64 72 13% FIllegal Land Use 19 8 -58% A+



Grade


Actual

FY 10

Target

Feb 10

ActualGrade



The Northwest Community Code District scored well across the board on their trend analysis. The only exception are Animal Confined

service requests, which continue to trend negatively. Collaborative efforts with Animal Services will continue to reduce Animal

Confined cases through education and outreach.

The level of proactive work performed by Code Compliance Staff came in above target with 55% of Service Request received created

by staff in the field rather than the public. The target was 53%.

The Quality of Service performed by Code Compliance Staff scored very well overall. More efforts to have Officers indicate customer

contact will be encouraged through the district management.

The Audit of Northwest has shown the following:




B-







A A

City of Dallas


February 2010


Community Code:(5) Northwest

Feb '10 Northwest SR VolumeImprovement Rating A

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Northwest Stats(Volume numbers include 311 andinspector created Service

Requests)



FY2008-2009

Total Volume: 1,624



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Manager: Macklin Wright


Average


Actual

Jan 10

Actual

%

ChangeGrade

Signs 73 17 -77% A+Litter 35 15 -57% A+

Animal Confined 70 57 -19% B+

Animal Loose Aggressive 57 26 -54% A+Bulky Trash 31 21 -32% A+


Junk Motor Vehicle 15 9 -40% A+Animal Sick/Injured 29 23 -21% A-

Obstruction Alley/Sidewalk/Street 22 22 0% D-

Animal Cruelty 19 18 -5% C-

Grade


Actual

FY 10

Target

Feb 10

ActualGrade


inspectors in the field 40% 50% 40% C+

The North Central Community Code District scored well in the trend analysis portion of the report card for the month of February.

Obstruction and Animal Cruelty service requests trended negatively and will be emphasized in the next month.

The level of proactive work performed by Code Compliance Staff came in well below target with 40% of the Service Request received

being created by the staff in the field rather than the public. The target was 50%.

The Quality of Service performed by Code Compliance Staff showed room for improvement in the areas of proving customer contact and

attaching pertinent documents and photos. Code Management will work closely with their staff to ensure that staff working these cases will

take the proper time to fully document when a customer contact is made by request. The name of the inspectors associated with these

cases will be forwarded to their respective managers to ensure they correct issues identified by the audit.

The Audit of North Central has shown the following:




C+







A- B

City of Dallas


February 2010


Community Code:(6) North Central

Feb '10 North Central SR VolumeImprovement Rating B

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

North Central

Stats(Volume numbers include 311 and

inspector created Service

Requests)

FY2009-2010Total Volume: 784

Most Common SR: Litter

FY2008-2009

Total Volume: 1,033



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Manager: Steve Williams

Assistant Manager: Odie Hayes


Average


Actual

Feb 10

Actual

%

ChangeGrade

Animals both Loose and Loose/Aggressive 486 322 -34% A+Litter 123 13 -89% A+


Junk Motor Vehicle 54 4 -93% A+Parking Unapproved Surface 71 15 -79% A+

Animal Sick/Injured 118 88 -25% A+

Animal Confined 116 104 -10% C+High Weeds 13 9 -31% A+


Illegal Dumping 45 20 -56% A+

Grade


Actual

FY 10

Target

Feb 10

ActualGrade



The South Central Community Code District continued to trend positively in the month of February. Animal related service requests

reflected positive improvements due to sweeps in targeted areas. The district will continue all efforts to maintain their scores by proactively

addressing issues before they become public concerns.

The level of proactive work performed by Code Compliance Staff came in on target with 50% of Service Request received created by staff

in the field rather than the public. The target was 49%.

The Quality of Service performed by Code Compliance Staff showed room for improvement in the areas of proving customer contact and

attaching pertinent documents and photos. Code Compliance Management will work closely with their staff to ensure that staff working

theses cases take the proper time to fully document when a customer contact is made by request.

The Audit of South Central has shown the following:




B-







B+ A-

City of Dallas


February 2010


Community Code:(7) South Central

Feb '10 South Central SR VolumeImprovement Rating A-

2nd Qtr FY 09 - 10


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

South Central

Stats(Volume numbers include 311 and

inspector created Service

Requests)



Animals

FY2008-2009

Total Volume: 2,688


Animals

CCS-FRM-003 Effective Date 02/19//2010 Rev 3Page 10

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Memorandum

CITY OF DALLASMarch 12, 2010DATE

Honorable Members of the Quality of Life Committee: Deputy Mayor Pro TemPauline Medrano (Chair), Vonciel Jones Hill (Vice Chair), Carolyn R. Davis, AngelaHunt, Sheffie Kadane, David A. Neumann, Steve Salazar

TO

Responses to the Quality of Life Committee Regarding the Earn It! Keep It! Save It!Free Tax Preparation Services Briefing

SUBJECT

On Monday, March 8, 2010, you were briefed on the Earn It! Keep It! Save It! FreeTax Preparation Services. The following is in response to the follow-up questionsraised at the Quality of Life Committee meeting.

1. Question: How can we access a link to our council websites to direct citizens toyou?

Response: The website http://unitedwaydallas.org/EKS/EKS.GetInvolved.html will provide information on how council members can help.

2. Question: Can you provide information on locations and sites for the families?

Response: The website

http://unitedwaydallas.org/EKS/EKS.FindFreeTaxHelp.html provides informationabout schedules and locations for families.

3. Question: Will you provide all the councilmembers with the e-file of the flyer?

Response: A copy is attached in both English and Spanish.

Please let me know if you have any additional questions.

Forest E. TurnerAssistant City Manager

cc: Honorable Mayor and Members of the City Council Frank Librio, Public Information OfficeMary K. Suhm, City Manager Ryan S. Evans, First Assistant City ManagerThomas P. Perkins, Jr., City Attorney Jill A. Jordan, P.E., Assistant City ManagerCraig D. Kinton, City Auditor A.C. Gonzalez, Assistant City ManagerJudge C. Victor Lander, Administrative Judge Municipal CourtDeborah A. Watkins, City Secretary Jeanne Chipperfield, Chief Financial OfficerHelena Stevens-Thompson, Assistant to the City Manager

Dallas, Together We Do It Better.
http://unitedwaydallas.org/EKS/EKS.GetInvolved.htmlhttp://unitedwaydallas.org/EKS/EKS.FindFreeTaxHelp.htmlhttp://unitedwaydallas.org/EKS/EKS.FindFreeTaxHelp.htmlhttp://unitedwaydallas.org/EKS/EKS.GetInvolved.html

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Yu dsv t kp ll yu y.

Dt py t gt yu ts ppd.Instant Reund loans can cost you hundreds odollars in interest. Keep 100% o your reund byusing our ree tax services. IRS-certifed tax preparerswill help you get the reund you deserve.

U.S. citizenship is not required. You may qualiy orree help i your 2009 income is less than $50,000.

cll 211 t f hus d dts

UitdWyDlls.g/ks

nthwst1. cuity T ct (Fudti

cuitis) - nth Dlls Shd miistis2857 Merrell Rd., 75229Mon-Fri 3-7, Sat 9-12

2. csu cdit cuslig Svis

Gt Dlls8737 King George Dr., 75235Mon 6-9

3. cthli chitis - mill Sil cts2827 Lapsley, 75212Mon-Fri 9-4:30

4. nighbly outh Wks (Dlls Wst chuh chist)3510 N. Hampton Rd., 75212Sat 9-4

5. cuity T ct (Fudti

cuitis) - ok Lw cuity outhct3707 Cedar Springs Rd., 75219

Mon, Thu & Fri 11-7, Tue-Wed 11-5, Sat 9-2

nthst6. cuity T ct (Fudti

cuitis) - est Dlls cuity ct4210 Junius St., 75246Mon-Fri 11-7, Sat 9-2

7. cthli chitis - Bdy ct

4009 Elm St., 75226Mon-Fri 9-4:30, Sat 9-12

8. Fgus rd Iititiv - Shilh T Bptistchuh d cuity ct2914 Oates Dr., 75228Tue 6-9, Sat 10-4

9. 2-Pits Wd & Sd nw Hp Luthchuh2835 Peavy Rd., 75228Tue 6-9, Sat 10-4

10. Fgus rd Iititiv - Wd & Sd/Fily

Fiil ct7229 Ferguson Rd., Ste. 4101, 75228Tue 6-9, Sat 10-4

Suthst11. Gils I. - Suth Dlls ct

4411 Meadow, 75215

Thu 7-9, Sat 10-4

Suthwst12. Gils I. - ok cli ct

350 N. Zang, 75212Thu 7-9, Sat 10-4

13. nighbly outh Wks (muti Viwchuh chist)411 W. Illinois Ave., 75211Sat 9-3

14. cd Bptist chuh6808 Pastor Bailey Dr., 75237Mon 6-8:30, Thu 4-8, Sat 10-4

15. cuity T ct (Fudticuitis) - Suthwst Wk ct7330 S. Westmoreland, 75237Mon-Fri 9-5

16. Fidship Wst Bptist chuh2020 W. Wheatland Rd., 75232

Mon-Thu 11-5, Fri 10-7, Sat 9-4

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8/14/2019 Memos to Council 3-12-2010

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PreParacInDe ImPUeSToS GraTIS

Ustd quds td su di. n pgup qu lgui l pp sus ipusts.

Los prstamos del reembolso inmediato puedencostarle cientos de dlares en inters. Mantenga el100% de su reembolso utilizando nuestros servicios deimpuestos gratuitos. Un ajustador certifcado por el IRSle ayudar a conseguir el reembolso que usted merece.

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Ll l 211 p f hs y hsUitdWyDlls.g/ks

nst1. cuity T ct (Fudti

cuitis) - nth Dlls Shd miistis2857 Merrell Rd., 75229lun-vie 3-7, sb 9-12

2. csu cdit cuslig Svis

Gt Dlls8737 King George Dr., 75235lun 6-9

3. cthli chitis - mill Sil cts2827 Lapsley, 75212lun-vie 9-4:30

4. nighbly outh Wks (Dlls Wst chuh chist)3510 N. Hampton Rd., 75212sb 9-4

5. cuity T ct (Fudti

cuitis) - ok Lw cuity outhct3707 Cedar Springs Rd., 75219

lun, jue & vie 11-7, mar-mi 11-5, sb 9-2

ndst6. cuity T ct (Fudti

cuitis) - est Dlls cuity ct4210 Junius St., 75246lun-vie 11-7, sb 9-2

7. cthli chitis - Bdy ct

4009 Elm St., 75226lun-vie 9-4:30, sb 9-12

8. Fgus rd Iititiv - Shilh T Bptistchuh d cuity ct2914 Oates Dr., 75228mar 6-9, sb 10-4

9. 2-Pits Wd & Sd nw Hp Luthchuh2835 Peavy Rd., 75228mar 6-9, sb 10-4

10. Fgus rd Iititiv - Wd & Sd/Fily

Fiil ct7229 Ferguson Rd., Ste. 4101, 75228mar 6-9, sb 10-4

Sust11. Gils I. - Suth Dlls ct

4411 Meadow, 75215

jue 7-9, sb 10-4

Sust12. Gils I. - ok cli ct

350 N. Zang, 75212jue 7-9, sb 10-4

13. nighbly outh Wks (muti Viwchuh chist)411 W. Illinois Ave., 75211sb 9-3

14. cd Bptist chuh6808 Pastor Bailey Dr., 75237lun 6-8:30, jue 4-8, sb 10-4

15. cuity T ct (Fudticuitis) - Suthwst Wk ct7330 S. Westmoreland, 75237lun-vie 9-5

16. Fidship Wst Bptist chuh2020 W. Wheatland Rd., 75232

lun-jue 11-5, vie 10-7, sb 9-4

Sponsors

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memos to council 3-12-2010

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