MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF SUMMERVILLE

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: SummervilleMain Contact: Deed Price – Codes and Enforcementand Russell Thompson – City ManagerPipeline: SouthernRegion: NorthernService Area: Chatooga (Home County) and Floyd. Part owner of Service Line from Floyd County shared with LaFayette and Trion.

Member Evaluations

Vital Signs - Customers

• Total Customers: 4845- Residential 4196- Commercial 526- Industrial 15

• Total Gas Services: 4895• Inactive Gas Services: 50• Inactive/Active: 1%• Gas Customers/Water Customers: .92%• More Gas Customers than Water

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 1,088,280 Mcf / Yr.• 2010 Annual Sales: 1,080,016 Mcf / Yr.

- Residential 208,655Mcf / Yr.

- Commercial 105,810Mcf / Yr.- Industrial 765,551Mcf/ Yr.

• Residential (use per customer) – 50Mcf• Commercial (use per customer) – 201Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) $2,670 2,599 2,547 2,6012,845

Return check(000’s) $396463 378 404 370

Transfers (GF)(000’s) $1,227 1,225 1,170 1,202 1,286

Member Evaluations

Vital Signs – Retail Rate Comparison Chart

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Hill

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Mad

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Royst

on

Comm

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Wed

owee

Mon

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Bufor

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Mon

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LaFay

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Eaton

ton

Win

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Trion

Tocco

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Man

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Fireside

Wal

ton

EMC

Roano

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SCANA E

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Infini

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Map

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ville

Georg

ia N

atur

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$400

$500

$600

$700

$800

$900

$1,000

$1,100

$1,200

Northern RegionAnnual Residential Gas Bills

Jan10 - Dec10

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Jan-

07Fe

b-07

Mar

-07

Apr-

07M

ay-0

7Ju

n-07

Jul-0

7Au

g-07

Sep-

07O

ct-0

7No

v-07

Dec-

07Ja

n-08

Feb-

08M

ar-0

8Ap

r-08

May

-08

Jun-

08Ju

l-08

Aug-

08Se

p-08

Oct

-08

Nov-

08De

c-08

Jan-

09Fe

b-09

Mar

-09

Apr-

09M

ay-0

9Ju

n-09

Jul-0

9Au

g-09

Sep-

09O

ct-0

9No

v-09

Dec-

09Ja

n-10

Feb-

10M

ar-1

0Ap

r-10

May

-10

Jun-

10Ju

l-10

Aug-

10Se

p-10

Oct

-10

Nov-

10De

c-10

-10.0%

-7.5%

-5.0%

-2.5%

0.0%

2.5%

5.0%

7.5%

10.0%

Rate of L&U (Rolling 12-month data)

Rate of L&U (Rolling 12-month data)

Member Evaluations

Standard Services Delivery

Budget Forecast: Yes Jul-JunRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes (3)Rate Study: NoMarketing Program: Yes / PACECommunication Services: NoMEAG Member: No

Member Evaluations

Current Projects

Working with Mitchell Resources to connect potential shale gas supply to 8” line in the region

Expansion to serve Asphalt plant (working on agreement)

Member Evaluations

Future Opportunities

• Multiple Poultry opportunities• Becoming active in Water Heating

Promotions

Member Evaluations

Issues / Concerns

• System relies heavily on Industrial load.• Mayor Joe Norton’s retirement and relative

gas inexperience at the City Manager’s position puts us into relationship building mode again.

• Lack of growth “mindset”

Member Evaluations

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications• Send-Out Data

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

89%

Gas Authority En-gagement Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Small Project Financing Program• Print Ads – Brochures, Etc.• TV/Radio Advertising• Website Advertising• Sales Champion• Flexible Rate Plans (Poultry Rate)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

56%

Marketing & Sales Engagement Level