member services member evaluations 2011 city of ashburn municipal gas authority of georgia
TRANSCRIPT
MEMBER SERVICESMEMBER EVALUATIONS
2011
CITY OF ASHBURN
Municipal Gas Authority of Georgia
Member Evaluations
General Information
Member: AshburnMain Contact: Ben TaylorPipeline: Southern NaturalRegion: SouthernService Area: Turner County
Member Evaluations
Vital Signs - Customers
• Total Customers: 675- Residential 589- Commercial 82- AG- Firm Industrial 4- Interruptible
• Total Gas Services: 675• Total Inactive Services: 132• Inactive Services / Active Services 20%• Gas Customers / Water Customers 57%
Member Evaluations
Vital Signs – Annual Throughput & Sales
• 2009 Annual Throughput: 40,057 Mcf / Yr.• 2009 Annual Sales: 39,486 Mcf / Yr.
- Residential 17,424 Mcf / Yr.- Commercial 20,196 Mcf / Yr.- AG & Firm Industrial 1,866 Mcf / Yr.- Interruptible 0 Mcf / Yr.
• Residential (use per customer) – 29.4 Mcf• Commercial (use per customer) – 277 Mcf
Member Evaluations
Vital Signs – Financials
06 07 08 09 10
Annual margin(000’s) - - - - -
Return check(000’s) $25 $31 $21 $32 $31
Transfers (GF)(000’s) - - $80 $80 $80
Member Evaluations
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Stream
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$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
$70.00
$80.00
$90.00
$100.00
$85.5
5$81.8
6$80.2
7$78.8
8$79.9
0$79.2
1$76.2
8$79.1
8$79.2
6$77.2
0$79.3
9$77.5
8$78.4
2$77.9
6$77.3
7$76.7
5$80.6
3$76.2
8$80.1
2$74.7
8$83.3
3$77.8
2$76.1
9$75.9
3$75.1
1$73.4
1 $88.0
4$86.7
3$93.2
4$91.8
4$94.0
5$91.8
3$91.5
0$91.4
5$91.3
1$88.5
3
12 Month Average BillMembers on Southern Natural
Avera
ge B
ill
Am
ount
Member Evaluations
Vital Signs – Rate of Lost and Unaccounted For Gas
2006 2007 2008 2009 20100.0%
0.2%
0.4%
0.6%
0.8%
1.0%
1.2%
1.4%
1.6%
Rate of L&U
Rate of L&U
Member Evaluations
Standard Services Delivery
Budget Forecast: NoRetail Tracker: NoIndustrial Billing Rate Notices (#): NoRate Study: NoMarketing Program: YesCommunication Services: Yes
Member Evaluations
Current Projects• City converted propane air facility / retail
propane service provider• 108 Propane Tank Rentals• Working with LINK (Energy Service
Performance Company) - promote tank-less water heating in county buildings
• Received ARRA/GEFA grant / to install gas tank-less water heaters (coordinating for above project)
Member Evaluations
Future Opportunities
• Assisting in implementing Main Street Energy Efficiency Financing Program
• Working with LINK contact to develop an incentive package for tank-less water heaters
• Increase residential use per customer
Member Evaluations
Issues / Concerns
• No data, difficult to obtain information from the city
• Developing an internal champion / beyond main contact
Member Evaluations
Engagement Level Measurement
• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications
• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Effective Network - Print Ads - Radio Advertising - TV Advertising- Website Advertising - Sales Champion
Member Evaluations
Gas Authority Engagement Level
• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
75%
Gas Authority Engagement
Level
Member Evaluations
Marketing & Sales Engagement Level
• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
63%
Marketing & Sales Engagement Level