Member FDIC

2017

Friends of SNBT,MissionTo be the premier provider of trusted financial solutions

ValuesIntegrityis our foundation. We are honest, professional, confidential, and trustworthy in everything we do.

Community Leadershipis our commitment to a better today and tomorrow through charitable contributions and staff volunteerism.

Respect for our Employeesis demonstrated through open communications, equitable compensation, professional development, and recognition of their accomplishments.

Customer Servicemeans consistently exceeding customers’ expectations through accuracy, confidentiality, friendliness, efficiency, and fairness.

Independenceprovides us the flexibility and freedom to make us a stronger customer and community partner, allowing us to properly align the interests of customers, employees, and shareholders to balance profitability with long-term community benefits.

Change and Innovationsupport our continuous improvement in products and services, and the way we do our jobs. We cannot be afraid of trying something new out of fear of failure. We will celebrate our successes and learn from our mistakes.

Architectural Rendering of the Crivitz eBranch inside Witt’s Piggly Wiggly. Opening April 2018.

On the Cover Left to Right: Karen Fehrenbach, Steve Cagle, Kelly Rusch, Josh Nerat, John Kakuk, & Laura Rowe at Habitat for Humanity Rock the Block. Banker Bear at Family Recreation Day. Brenda Gruszynski, Mollie Arthur, Karen Sunstrom, Brooke Frehse, Nicole Hubbard, Sue Edgar, Jenna Newingham, & Hannah Guarisco at Wausaukee 4th of July Parade. Jenni Dolata, Beth Durow, Angie Uecke, Laura Rowe, Brenda Gruszynski, Justin Wroblewski, & Debbie Franklin at Crivitz Brat Fry. John Kakuk, Theresa O’Brien, Melissa Wroblewski, Greg Salmen, Karen Frisque, & Charlie Cappaert fill a trailer for the St.Vincent DePaul Food Pantry.

Banking as we know it is evolving. People access their money from virtually anywhere at any time, by choosing how they want to bank: in person, online, mobile, telephone, or eTeller, to name a few. With this in mind, we analyzed traffic patterns, eBanking usage, and financial industry trends to create a vision of the Bank of the Future. Our strategic plan was then developed to deliver this vision by the year 2020.

We envision a bank where customers are greeted, not by a stark teller line, but by a smiling Universal Banker. This person is both Teller and Personal Banker helping with not just everyday transactions, but also opening and updating accounts, and offering financial advice. The traditional teller line would be replaced by more intimate “pods” where the banker and customer work side-by-side on financial solutions.

In addition to the Universal Bankers, the introduction of “eTellers” - the newest ATM technology, is helping us enhance the customer experience and streamline our processes. Customers are utilizing these advanced ATMs to withdraw money, make deposits, cash checks, and speak with a live banker by video. Though pioneering this type of innovation comes with its share of discomfort, especially in such a tight-knit community, if we could look into the future,

we’d see that this technology will soon be the norm.

Through it all, our 2020 focus will allow us to remain relevant and avoid becoming the victim of bank merger or buyout. In order to survive and continue to thrive as a community bank, we must adopt the foresight to remain competitive and independent. We’re changing banking for the better through local relationships, financial expertise, and innovative convenience. You’re invited to be part of the evolution.

If you have any questions or feedback, my door is always open and I’m only a phone call away.

Sincerely,

Daniel J. PetersonPresident & CEO

InnovationBank How You WantNow you have more options than ever to bank how you want - In Person - Online - eTeller - Mobile - Telephone. Even though we offer innovative services, we know the importance of personal assistance with all your important financial decisions.

We are Advice-Givers (not order-takers)People are banking in-person less and less (see pie chart of customer transations in 2017), and when they do, they’re seeking advice: Budgeting, Retirement, ID Protection, or Homebuying. Our employees receive training and education so we can offer top quality financial guidance from experts in money management.

Investing in TechnologyBringing you the most advanced eBanking services, such as our Mobile App, CardValet, and eTellers. Plus, SNBT is constantly authorizing new software to protect your personal and financial information.

Local KnowledgeIt’s about more than just accounts! It’s about relationships, service, convenience, advice, and trust. SNBT employees live, work, and are involved in the communities we serve - we want what’s best for our community, and believe in doing just that.

Leading the Banking EvolutionWe are ahead of the curve and are changing local banking. Just another reminder of our bank’s stability and commitment to remaining a community bank well into the future.

FocusDeposit Operations

This team works behind the scenes to implement innovative solutions for our customers including: Mobile Banking, Bank Online, Debit Card with Chip Security, Overdraft Programs, and in 2018: Mobile Pay.

Customer Call Care CenterAll incoming calls are routed to one centralized location responsible for answering in the most consistent, compliant, and efficient manner. Callers are pleased to have their issues resolved more quickly and uniformly without going through extra transfers.

Interactive Service Associates (ISA)

This innovative role is held by knowledgeable SNBT bankers using their existing banking knowledge to provide you with exceptional customer service through video assistance on our eTellers. To reach an experienced ISA, simply tap the touchscreen “Help” button on the eTeller screen.

Deposit Operations left to right: Marria Valitchka, Elisa Rollo, Karen Sunstrom, Lynn Lowis, Heidi Arnold.

Customer Call Care Center left to right: Laura Phelps, Karen Frisque, Mollie Arthur, Kala Schroeder

ISAs left to right: Melissa Wroblewski, Jenni Dolata, Mark Adamek, Sarah Kirby, Sarah Ewaldt

We are the eSolution SpecialistsDriven to meet the needs of all our customers by

providing innovative solutions while delivering dependable ongoing support. We do this by keeping up-to-date

on the latest trends, developing controls, maintaining knowledge, and providing competitive pricing. We strive to

be the group you can rely on for the right answers!

Customer Transactions

2017

“My Bank For Good” means we’ll be your one-and-only community bank for years to come and we’ll help you determine the best product mix to meet your financial needs. 1.) Diane St.Martin, James Bastien, Laura Rowe & Tori Weddle at the M&M Area Chamber Golf Outing. 2.) James Bastien, Jodi Swiatnicki, Rae Kirkish, Kathy Vincent, Becky Sakovitz, Laura Murphy, Lisa Beattie, Megan Tupper, Melissa Mathews & Tammy Billock at Habitat for Humanity Rock the Block. 3.) Bob Schwartz, Cathy Heimke, Denise Holtger, Beth Larson & Tina Hazen celebrating Oconto Business of the Year Award. 4.) Brenda Gruszynski, Laura Rowe, Jeff Myster, Paul Aftanas, Daela Reiswitz, & Greg Salmen at the Oconto Brat Fry. 5.) Sue Schultz, Matt Cairns, Lynn Ulrich & Laura Murphy on Jeans for Greens Day.

6.) Megan Tupper, Jenna Newingham, Elisa Rollo & Mollie Arthur Ringing Bells for Salvation Army. 7.) Rae Kirkish at Menominee River Century. 8.) Banker Bear at Family Recreation Day. 9.) Angie Uecke at Teach Children to Save Day. 10.) Sam Smiley at Jump Rope for Heart. 11.) Ann Mayer & Sue Edgar receive Financial Education Awards. 12.) Kara Kirschner paints a Welcoming Walleye. 13.) Diane

St.Martin with Kiwanis Kettle Korn. 14.) Jeff Myster, Jeff Wilinski & James Bastien at the Wausaukee Brat Fry. 15.) Bob Schwartz receiving Elk of the Year Award. 16.) Tammy Billock & Jeff Bauman with Crime Stoppers. 17.) Dan Peterson presenting the 2017 year end contribution of $180,000 to our community organizations. Learn more at: www.snbt.com/mybankforgood

COMPARATIVE STATEMENT OF CONDITIONTHE STEPHENSON NATIONAL BANK & TRUST

DECEMBER 31, 2017 & 2016ASSETS 2017 2016CASH AND DUE FROM BANKS $25,497,079 $10,004,474U. S. TREASURY SECURITIES $0 $0OBLIGATIONS OF U. S. GOVERNMENT AGENCIES $95,357,482 $83,482,918OBLIGATIONS OF STATES & POLITICAL SUBDIVISIONS $10,976,651 $12,529,179OTHER SECURITIES $950,000 $950,000FEDERAL FUNDS SOLD & SECURITIES PURCHASED

$0 $371,000 UNDER AGREEMENT TO RESELL

TOTAL LOANS $340,135,301 $350,600,216LESS VALUATION RESERVE $4,724,063 $4,721,936

NET LOANS $335,411,238 $345,878,280

BANK PREMISES & EQUIPMENT $7,383,772 $7,600,207OTHER REAL ESTATE $445,945 $189,706INTANGIBLE ASSETS $1,545,258 $1,701,304GOODWILL $1,444,586 $1,444,586FEDERAL HOME LOAN BANK & FEDERAL RESERVE BANK STOCK $932,500 $1,019,600BANK OWNED LIFE INSURANCE $11,054,971 $10,734,661OTHER ASSETS $3,750,201 $3,391,247

TOTAL ASSETS $494,749,683 $479,297,162

LIABILITIESDEMAND DEPOSITS $152,900,875 $90,148,344TIME & SAVINGS DEPOSITS $262,613,350 $301,896,113

TOTAL DEPOSITS $415,514,225 $392,044,457

FEDERAL FUNDS PURCHASED & SECURITIES SOLD UNDER AGREEMENT TO REPURCHASE $24,063,088 $23,454,908OTHER BORROWED MONEY $0 $11,320,000ACCRUED EXPENSES $4,495,955 $3,971,676OTHER LIABILITIES $1,361,243 $1,418,412

TOTAL LIABILITIES $445,434,511 $432,209,453

EQUITY CAPITALCOMMON STOCK, $5.00 PAR VALUE, 202,500 SHARES AUTHORIZED, 195,739 SHARES ISSUED AND OUTSTANDING $978,695 $978,695SURPLUS $13,656,750 $13,656,750UNDIVIDED PROFITS $35,441,169 $33,319,294NET UNREALIZED HOLDING GAINS (LOSSES) ON

($761,442) ($867,030) AVAILABLE-FOR-SALE SECURITIES

TOTAL EQUITY CAPITAL $49,315,172 $47,087,709

TOTAL LIABILITIES & EQUITY CAPITAL $494,749,683 $479,297,162

COMPARATIVE STATEMENT OF EARNINGSTHE STEPHENSON NATIONAL BANK & TRUST

DECEMBER 31, 2017 & 2016INTEREST INCOME 2017 2016INTEREST AND FEES ON LOANS $17,599,452 $17,292,850INTEREST ON FEDERAL FUNDS SOLD & SECURITIES $730 $44 PURCHASED UNDER AGREEMENT TO RESELLINTEREST ON U. S. TREASURY SECURITIES AND ON $1,960,218 $1,778,329 OBLIGATIONS OF OTHER U. S. GOVERNMENT AGENCIESINTEREST ON OBLIGATIONS OF STATES AND $307,765 $351,817 POLITICAL SUBDIVISIONSINTEREST AND DIVIDENDS ON OTHER SECURITIES $367,312 $216,695

TOTAL INTEREST INCOME $20,235,477 $19,639,735

INTEREST EXPENSEINTEREST ON DEPOSITS $2,361,036 $1,900,713INTEREST ON FEDERAL FUNDS PURCHASED & $144,142 $73,002 SECURITIES SOLD UNDER AGREEMENT TO REPURCHASEINTEREST OTHER BORROWED MONEY $84,245 $144,046

TOTAL INTEREST EXPENSE $2,589,423 $2,117,761

NET INTEREST INCOME $17,646,054 $17,521,974

NONINTEREST INCOMEINCOME FROM FIDUCIARY ACTIVITIES $4,205,862 $3,843,771SERVICE CHARGES ON DEPOSIT ACCOUNTS $802,123 $735,791OTHER NONINTEREST INCOME $1,617,723 $1,760,028

TOTAL NONINTEREST INCOME $6,625,708 $6,339,590

SECURITIES GAINS OR (LOSSES) $15,766 ($65,615)

NONINTEREST EXPENSESALARIES AND EMPLOYEE BENEFITS $9,891,290 $9,654,020PREMISES & FIXED ASSETS $1,784,919 $1,564,599PROVISIONS FOR POSSIBLE LOAN LOSSES $1,000,000 $800,000ASSESSMENTS AND PROFESSIONAL FEES $717,526 $770,435DATA PROCESSING $1,348,207 $1,352,900OTHER NONINTEREST EXPENSE $2,265,116 $2,053,610

TOTAL NONINTEREST EXPENSE $17,007,058 $16,195,564

INCOME BEFORE INCOME TAXES AND EXTRAORDINARY $7,280,470 $7,600,385 ITEMS AND OTHER ADJUSTMENTSLESS APPLICABLE INCOME TAXES $40,982 $34,832

INCOME BEFORE EXTRAORDINARY ITEMS $7,239,488 $7,565,553 AND OTHER ADJUSTMENTSEXTRAORDINARY INCOME OR (EXPENSE) $0 $0

NET INCOME $7,239,488 $7,565,553

EARNINGS PER COMMON SHARENET INCOME $36.99 $38.65

RECONCILIATION OF RESERVE FOR POSSIBLE LOAN LOSSES(VALUATION RESERVE)

2017 2016BALANCE BEGINNING OF PERIOD $4,721,936 $4,492,063RECOVERIES CREDITED TO RESERVE $21,344 $88,305PROVISIONS FOR POSSIBLE LOAN LOSSES $1,000,000 $800,000LESS LOSSES CHARGED TO RESERVE $1,019,217 $658,432

BALANCE END OF PERIOD $4,724,063 $4,721,936

COMPARATIVE BALANCE SHEETSTEPHENSON NATIONAL BANCORP, INC.

(PARENT COMPANY ONLY) DECEMBER 31, 2017 & 2016ASSETS 2017 2016CURRENT ASSETSCASH $791,259 $451,557EQUITY INVESTMENTS $277,140 $277,165EQUITY SECURITIES $1,428,299 $1,324,656OTHER ASSETS $555,568 $319,204

TOTAL CURRENT ASSETS $3,052,266 $2,372,582

INVESTMENTS IN STEPHENSON NATIONAL BANK & TRUST $49,315,172 $47,087,709

TOTAL ASSETS $52,367,438 $49,460,291

LIABILITIES & STOCKHOLDERS’ EQUITYCURRENT LIABILITIES $393,703 $405,059OTHER BORROWED FUNDS $5,815,961 $6,190,510SUBORDINATED DEBT STATUTORY TRUST I $4,124,000 $4,124,000SUBORDINATED DEBT STATUTORY TRUST II $2,062,000 $2,062,000

TOTAL LIABILITIES $12,395,664 $12,781,569

STOCKHOLDERS’ EQUITYCOMMON STOCK, $1.00 PAR VALUE, 1,000,000 SHARES AUTHORIZED, 406,668 SHARES ISSUED $406,668 $406,668ADDITIONAL PAID-IN CAPITAL $3,963,834 $3,963,834RETAINED EARNINGS $45,372,732 $41,575,166VALUATION ADJUSTMENTS SECURITIES ($761,442) ($867,029)OTHER COMPREHENSIVE INCOME $29,083 $15,436

$49,010,875 $45,094,075LESS: TREASURY STOCK, AT COST, 93,029 (89,505 IN 2016) $9,039,101 $8,415,353

TOTAL STOCKHOLDERS’ EQUITY $39,971,774 $36,678,722

TOTAL LIABILITIES & STOCKHOLDERS’ EQUITY $52,367,438 $49,460,291

RECONCILIATION OF EQUITY CAPITAL ACCOUNTSSTEPHENSON NATIONAL BANCORP, INC.

COMMON ADDITIONAL VALUATION TOTALSTOCK PAID-IN TREASURY RETAINED ADJUSTMENTS EQUITY

2016 (PAR VALUE) CAPITAL STOCK EARNINGS SECURITIES CAPITALBALANCE BEGINNING OF PERIOD $406,668 $3,963,834 ($8,030,969) $37,815,129 $344,987 $34,499,649NET INCOME (LOSS) $8,591,057 $8,591,057(PURCHASE) OR SALE OF TREASURY STOCK ($384,384) ($384,384)CASH DISTRIBUTION DECLARED ON COMMON STOCK ($4,831,020) ($4,831,020)NET UNREALIZED HOLDING GAINS (LOSSES) ON AVAILABLE-FOR-SALE SECURITIES ($1,214,133) ($1,214,133)OTHER COMPREHENSIVE INCOME $17,553 $17,553

BALANCE END OF PERIOD $406,668 $3,963,834 ($8,415,353) $41,575,166 ($851,593) $36,678,722

COMMON ADDITIONAL VALUATION TOTALSTOCK PAID-IN TREASURY RETAINED ADJUSTMENTS EQUITY

2017 (PAR VALUE) CAPITAL STOCK EARNINGS SECURITIES CAPITALBALANCE BEGINNING OF PERIOD $406,668 $3,963,834 ($8,415,353) $41,575,166 ($851,593) $36,678,722NET INCOME (LOSS) $7,344,118 $7,344,118(PURCHASE) OR SALE OF TREASURY STOCK ($623,748) ($623,748)CASH DISTRIBUTION DECLARED ON COMMON STOCK ($3,546,552) ($3,546,552)NET UNREALIZED HOLDING GAINS (LOSSES) ON AVAILABLE-FOR-SALE SECURITIES $105,587 $105,587OTHER COMPREHENSIVE INCOME $13,647 $13,647

BALANCE END OF PERIOD $406,668 $3,963,834 ($9,039,101) $45,372,732 ($732,359) $39,971,774

FIVE YEAR FINANCIAL SUMMARYTHE STEPHENSON NATIONAL BANK & TRUST

AT YEAR END 2017 2016 2015 2014 2013TOTAL ASSETS $494,749,683 $479,297,162 $465,176,352 $437,024,363 $314,279,581TOTAL DEPOSITS $415,514,225 $392,044,457 $369,995,854 $347,368,201 $242,797,712TOTAL LOANS $340,135,301 $350,600,216 $341,405,577 $318,683,556 $222,998,022INVESTMENT SECURITIES $107,284,133 $97,333,097 $81,207,391 $81,484,753 $63,504,187STOCKHOLDERS’ EQUITY $49,315,172 $47,087,709 $45,589,655 $43,611,511 $31,382,222

OPERATING RESULTSINTEREST INCOME $20,235,477 $19,639,735 $19,036,205 $14,136,479 $13,062,542INTEREST EXPENSE $2,589,423 $2,117,761 $1,963,810 $1,803,746 $1,821,451NET INTEREST INCOME $17,646,054 $17,521,974 $17,072,395 $12,332,733 $11,241,091PROVISIONS FOR LOAN LOSSES $1,000,000 $800,000 $950,000 $370,000 $550,000NET INCOME $7,239,488 $7,565,553 $7,003,822 $5,301,167 $5,126,607

TRUST DEPARTMENT MARKET VALUE OF ASSETS UNDER MANAGEMENT (NOT INCLUDED WITH BANK ASSETS)

$519,086,352 $435,447,529 $403,388,220 $404,193,000 $384,098,000

RATIOSNET INCOME

TO AVERAGE STOCKHOLDERS’ EQUITY 14.61% 15.52% 15.38% 15.98% 15.80%TO AVERAGE TOTAL ASSETS 1.45% 1.58% 1.56% 1.57% 1.66%

FIVE YEAR FINANCIAL SUMMARYSTEPHENSON NATIONAL BANCORP, INC.

PER COMMON SHARE OF STOCKNET INCOME $23.42 $27.09 $20.95 $15.31 $15.84

DISTRIBUTION PAID $11.00 $15.00 $10.50 $8.00 $8.50

BOOK VALUE (INCLUDES UNREALIZED HOLDING GAINS/(LOSSES) ON AVAILABLE- FOR-SALE SECURITIES)

$127.45 $115.65 $108.00 $99.82 $86.83

BOOK VALUE (EXCLUDES UNREALIZED HOLDING GAINS/(LOSSES) ON AVAILABLE- FOR-SALE SECURITIES)

$129.78 $118.33 $106.92 $96.67 $88.77

RATIOSDISTRIBUTION PAID AS PERCENTAGE OF NET INCOME 48.29% 56.23% 51.08% 53.20% 54.72%

Notice to Shareholders: ANNUAL DISCLOSURE STATEMENTFinancial information about this bank is available to our customers, shareholders, and the general public on request. In accordance with federal regulation to facilitate more informed decision-making by depositors, investors, and the general public, we will provide an Annual Disclosure Statement containing financial information for this bank for the

previous two years. This information will be updated annually and available as of March 31.

To obtain a copy of the Annual Disclosure Statement, please contact:THE STEPHENSON NATIONAL BANK & TRUST

David C. Meyer, Sr. Vice President & Chief Financial Officer1820 Hall Avenue, P.O. Box 137, Marinette, WI 54143-0137

715-735-2372

MICHAEL J. STAUDENMAIERCertified Public AccountantLAURIE A. STUPAKFormer Mayor, City of MenomineeJEFFREY L. TOWNSENDPresident, Decor Products, Inc.

MICHELE L. BIEHLVice President, Biehl Construction Co., Inc.BRIAN C. CALEYPresident, Twin City Service Agency, Inc.WILLIAM H. HIGLEYPresident, W. H. Higley Consulting, LLCKEITH F. KILLENPresident, M & M Plaza Enterprises, LLC DANIEL J. PETERSONPresident & CEO, The Stephenson National Bank & TrustSUSAN J. POLITOPresident, Stang Sales & ServiceJOHN K. REINKEChairman of the Board, The Stephenson National Bank & TrustGERALD A. SCHMIDTFormer Market President, The Stephenson National Bank & Trust

ROBSON E. BARRONJAMES G. BEYERJAMES A. BORENC. CLIFFORD COMBS

PAUL W. FERNSTRUMLARRY MELGARYMARY L. STAUDENMAIER

OFFICERS

DIRECTORS

HONORARY DIRECTORS

JOHN K. REINKE, Chairman of the Board & Trust OfficerDANIEL J. PETERSON, President & CEOGREG A. SALMEN, Executive Vice President DAVID C. MEYER, SVP & Chief Financial OfficerKATHLEEN A. BERGQUIST, SVP & Chief HR OfficerCHARLES P. CAPPAERT, SVP & Chief Lending OfficerJEFFREY R. WILINSKI, SVP & Information Systems OfficerJEFFREY H. MYSTER, SVP & Retail ManagerELISA M. ROLLO, VP, Deposit Operations ManagerBROOKE E. FREHSE, VP, Risk ManagerDIANE L. BECKER, VP & Business BankerJOHN LLINAS, VP & Business BankerTIMOTHY J. STAUSS, VP & Business BankerJUSTIN P. WROBLEWSKI, VP & Business BankerBETH A. DUROW, VP & ControllerJOHN C. KAKUK, JR., VP & Loan OfficerDAVID H. DENBY, VP & Trust OfficerSAMUEL D. HOFER, VP & Trust OfficerMICHAEL J. KOLASA, VP & Trust OfficerKADIE L. TRUITT, VP & Trust OfficerDEBRA S. FRANKLIN, VP, Retail LendingDAELA E. REISWITZ, AVP & Bank Secrecy OfficerJULIE R. NYGREN, AVP & Deposit Operations OfficerPAMELA K. ALLEN, AVP & Trust OfficerADAM R. ORTH, Business Cash Management OfficerJEFFREY J. BAUMAN, Chief Investment OfficerSHELLY S. MOGENSEN, Credit Administration OfficerJENNIFER R. DOLATA, Deposit Operations OfficerLYNN M. LOWIS, Deposit Operations Officer

CHRISTINE M. NELSON, HR RepresentativeSCOTT J. McCLELLAND, Information Security OfficerPERRY A. CARLSON, Loan OfficerDEBORAH E. FREDERIKSEN, Loan OfficerBRENDA L. GRUSZYNSKI, Loan OfficerROBERT C. SCHWARTZ, Loan OfficerJAMES C. BASTIEN, Loan Officer, Business BankingSTEVE C. CAGLE, Loan Officer, Business BankingJULIE R. BEYER, Loan Review OfficerSHARENNE J. RYE, Loan Operations Manager/ UnderwriterPATRICE M. ROBERGE, Loan Operations OfficerLISA A. WAINWRIGHT, Loan Operations Officer, Compliance OfficerLAURA E. ROWE, Marketing DirectorPATTI J. ERNST, Office Manager - OcontoANNETTE M. MAYER, Office Manager - Wausaukee & PembineDIANE M. ST.MARTIN, Office Manager - MenomineeKAREN R. WIPFLI, Office Manager - MarinetteLISA L. BEATTIE, Retail Banking Training OfficerMELISSA R. MATHEWS, Retail Sales OfficerBETH A. LARSON, Banking Office Administration ManagerPAUL M. AFTANAS, Trust/Investment OfficerJEANIE L. DANIELAK, Trust OfficerKAREN V. FEHRENBACH, Trust OfficerKAREN H. KOLSTAD, Trust OfficerKELLY J. RUSCH, Trust Operations Officer