mega trends, macro reflections, mesoresponses and ... · services evaluation, research, management,...
TRANSCRIPT
MEGA TRENDS, MACRO
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
MEGA TRENDS, MACROREFLECTIONS, MESO RESPONSESAND MICRO ADAPTATIONSSOME REFLECTIONS ON THE CANADIANCREDENTIALING INITIATIVE
AGENDA
1. The Mega Trend
2. Macro Reflections
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
3. Meso Responses and Micro Adaptations
– The case of Rambøll Management Consulting
4. The Future of PDP
THE MEGA TREND
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Certification at all
01
03
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Certification at all levels
01Organizational accreditation (Joint Commission, ENQA)
02Process certification (ISO 9001)
03Skills certification (EUROPASS02
MACRO REFLECTION. THE CES’ PROFESSIONAL DESIGNATIONS PROGRAM
“Any new path needs a brave soul to engage in it, not fully aware of
what to expect, but confident of where it's leading. In the case of
professional designation in the field of program evaluation, the
community of evaluators in Canada is that brave soul. CES will be
the first organization in the world to offer a Credentialed Evaluator
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
the first organization in the world to offer a Credentialed Evaluator
professional designation!”
Francois Dumaine, President of the Canadian Evaluation Society
Source: CES website
The CES’ professional designations 05
01
03
06
05
04
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
The CES’ professional designations program
01A designation policy
02A set of professional standards for program evaluation
03A defined set of competencies
04An independent body administering and ascertaining the credentials
05No formal written/oral examination
06No levels of evaluation competency
02
THREE CRUCIAL QUESTIONS FOR THE PDP
1. Outside In: Will the Credentialed Evaluator (CE) become a marketable quality differentiator in and - perhaps more importantly from the author’s perspective - outside Canada?
2. Inside Out - meso: Can the CE scheme be used strategically to develop competencies among evaluation
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
strategically to develop competencies among evaluation consultants?
3. Inside Out- Micro: Can the CE scheme be used to advance career and document skills for the individual consultants?
MESO RESPONSES AND MICROADAPTATIONS
“Knowledge is only valuable when it is between the ears of consultants and applied to clients’
problems”
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Ted Hall, McKinsey
Source: Bartlett, 2000:6
KNOWLEDGE MANAGEMENT
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
”Knowledge Management is the intentional process that links the organization’s existing knowledge
capacity (the sum of our knowledge baseand human capabilities) with future services (knowledge application).”
In essence knowledge management is about how an organization:
1. Develops knowledge;2. Shares knowledge;3. Captures knowledge;4. Reduces risks of losing knowledge;5. Creates value from knowledge.
THE CASE OF RAMBØLLMANAGEMENT CONSULTING
“In the post-industrial era the success of a corporation lies more in its intellectual and systems capabilities than in its physical assets.
The capacity to manage human intellect – and to convert it into useful products and services – is fast becoming the critical executive
skill of the age”
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
skill of the age”
Source: Quinn, Anderson & Finkelstein, 1998:182
MANAGING THE PROFESSIONAL INTELLECTSOURCE: QUINN, ANDERSON & FINKELSTEIN, 1998
Capability Level
Self-motivated creativity
Qualifications
Care Why
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Systems understanding
Advanced skills
Cognitive knowledge
Know Why
Know How
Know What
RAMBØLL MANAGEMENT CONSULTING – FACTSHEET
Facts, 2009
Ownership Owned by Ramboll (9000 employees), which in turn is owned by the Ramboll Foundation
Scope Management consulting to public sector clients
Services Evaluation, Research, Management, HRD, IT consulting
Operations in Denmark, Germany, Sweden, Norway, Finland
Net project revenue Approx. CAD 57 million
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Net project revenue, evaluations Approx CAD 14,5 million (25% of turnover)
Full Time Staff 420
# of evaluations per year 250+ mainly in social, education, employment, health and business & industry
# of consultants involved in evaluations on regular basis
130
Annual turnover of staff 23%
Type of consultancy Talent factory. Majority of new recruits come to Ramboll directly from university
Human capital 98% with Master’s Degree or above
ELEMENTS IN QUALITY MANAGEMENT WITHIN EVALUATION SERVICES
InputCapability Development Program
Knowledge access*Concept base
Career incentives to deliver quality
ProcessQuality Assurance Tool (PEQUAT)
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Quality Assurance Tool (PEQUAT)Quality and risk review
OutputQuality Assurance Tool (PEQUAT)Independent quality assurance
OutcomeMonitoring client satisfaction
Monitoring evaluation utilization**
The Rambøll’ Evaluation Capability 05
01
03
06
05
04
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
The Rambøll’ Evaluation CapabilityDevelopment Program
01A designation policy
02A set of professional standards for program evaluation
03A defined set of competencies
04An independent body administering and ascertaining the credentials
05Testing and review of track record
06Levels of evaluation capability
02
Evaluation Capability 04
01
03
06
05
04
07
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Evaluation Capability Development Program
01ensuring capabilities aresufficent at all levels
02Clear criteria for climbing the capability ladder
03Track record of excellence is what counts
04High Impact LearningApproach
05All training aligned withcapability levels
06Pre- and post testing of capabilities at each level
07CDP linked to individualdevelopment plans
02
THE EVALUATION CAPABILITY DEVELOPMENTPROGRAM
CapabilityLevel
Thought Leader
Qualifications
Know All
CertificationRequirement
All below + Publication
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
Evaluation Expert
Evaluation Specialist
EvaluationPractitioner
Know Why
Know How
Know What
Elite EvaluationEducation
Advanced EvaluationEducation
Evaluation Education
CAPABILITY CRITERIA
Capability level
ThoughtLeader
PD/PL onevaluationprojects
At least 20
Meets qualitystandards
All projectswhere
involved
Conceptdevelopment
At least 2
Peer reviewedarticles
At least 4
Papers/Articles
At least 4
Education
RMEEE, RMAE, RMEE
Active in externalnetwork
+
Active in RMES
+
Practicalexperience
800 HRS +
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
EvaluationExpert
EvaluationSpecialist
EvaluationPractitioner
At least 15
At least 5
-
All projectswherePD/PL
All projectswherePD/PL
On one’sown work
At least 1
-
-
-
-
-
At least 3
-
-
RMEEE, RMAE, RMEE
RMAE, RMEE
RMEE
+
-
-
+
+
+
800 HRS +
800 HRS +
800 HRS +
INDEPENDENT QUALITY ASSURANCE
• PEQUAT can be used as self-
assessment tool for project
manager
• Continuous quality and risk
management 70%
80%
90%
100%
Degree of compliance
Overall score
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
management
• Quality assurance by an
evaluation expert, not engaged
in the project, at the three
critical stages of the projects.
• Structured feedback to project
manager
10%
20%
30%
40%
50%
60%
70%
Design Tendering Structuring Collecting Analysing Judging Reporting Utilising Closing
Degree of compliance
Project Manager Quality Assurer
MANAGING KNOWLEDGE OUTPUTS – PEQUAT
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
THE FUTURE OF CES’ PROFESSIONAL DESIGNATIONS PROGRAM
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
QUESTIONS AND POSSIBLE ANSWERS
Outside In: Will the Credentialed Evaluator become a marketable quality differentiator in and outside Canada?
• Yes, most likely in Canada but internationally only if partnerships with other evaluation societies are established.
Inside Out - meso: Can the CE scheme be used strategically to develop competencies among staff?
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
strategically to develop competencies among staff?
• Only to some extent. The CE qualifying criteria are not differentiated which makes it more amenable as a quality marker for branding purposes, than to intentionally develop human resources.
Inside Out – Micro: Can the CE scheme be used to advance career and document skills for the individuals?
• Yes, it can be used to document skills but is less likely to be useful to advance one’s career once higher levels of professional intellect is reached.
THANK YOU!
Dr. Steffen Bohni Nielsen
D 3397 8103
M 2948 8103
2010/05/03MEGA TRENDS, MACRO REFLECTIONS, MESO RESPONSES AND MICRO
ADAPTATIONS
M 2948 8103
© All materials in this presentation is the property Rambøll Management Consulting and must only be used with written permission