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MEGA Conference | Conan Gallaty, President of Digital Media | WEHCO

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Page 1: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

MEGA Conference | Conan Gallaty, President of Digital Media | WEHCO

Page 2: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

• What we do

• How we’re structured

• Profitability & Impact

Page 3: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

WHAT WE DO

Page 4: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

High end boutique

Large scale, self service

SMB direct service

W H A T K I N D O F A G E N C Y I S F L Y P A P E R ?

Page 5: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

W H A T W E D O O U R C U S T O M E R S

• Website design

• SEO

• SEM

• Social Media

Management

• Social Media Marketing

• Reputation Management

• Email Marketing

• Content creation

• Video creation

• Home ServicesRoofers, Landscapers, Cabinets

• Professional ServicesLawyers, Consultants

• High ticket retailFurniture, Jewelry, Appliances

• DestinationsAttractions, Entertainment, CVBs

• Elective medicalChiropractors, Plastic Surgeons

Page 6: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

STRUCTURE

Page 7: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

F L Y P A P E R L O C A T I O N S

Page 8: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

4

Outside salesCustomer support

Managers 1

1930

VP/Director

H O W A R E W E S T R U C T U R E D ?

Page 9: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

H O W A R E W E S T R U C T U R E D ?

2) Competitive: Medium markets

Core newspaper sales team + Digital Specialists vs. Agency

Sales Team

Agency fulfillment and sales report to Agency manager

1) Blended: Small markets

Core newspaper sales team + Digital Specialists

Agency fulfillment and sales report to core management

3) Independent agency: Large markets

All agency personnel report to corporate agency VP

No newspaper or other traditional media owned

Page 10: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

Blended structure

1

Outside sales + Digital Specialist Customer support

Manager/Director

22

Page 11: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

Competitive structure

3

Outside sales +Digital Specialists

Managers 1

23

VP/Director

1

Outside salesCustomer support

Manager

55

Core

Agency

Page 12: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

N New customers who have never advertised with us

E Existing or prior advertisers

89.2%

10.8%

W I D E N I N G O U R F O O T P R I N T

Page 13: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

Independent agency

1

Outside salesCustomer support

Managers

53

Page 14: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

F L Y P A P E R L O C A T I O N S

Page 15: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

M A R K E T E X P A N S I O N L E S S O N S

• We are able to grow

revenue just as fast

(sometimes faster)

• Promotion/marketing

doesn’t grow sales as

much as shoe leather

• Our newspaper brands

don’t help as much as we

thought

Page 16: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

PROFITABILITY

Page 17: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media
Page 18: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media
Page 19: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media
Page 20: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media
Page 21: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

New Sales

Sold Cumulative

Churn Cumulative

D I F F E R E N T B U S I N E S S M O D E L

Page 22: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

N O T J U S T H O W M U C H , B U T H O W L O N G

First year0-10%

Year 2+10-25%

Page 23: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media
Page 24: MEGA Conference | Conan Gallaty, President of Digital ...snpa.static2.adqic.com/static/Mega2018-WEHCO.pdf · WHAT WE DO OUR CUSTOMERS •Website design •SEO •SEM •Social Media

THANK YOU

MEGA Conference | Conan Gallaty, President of Digital Media | WEHCO