meet xo_core presentation (2)

Meet XOBrandi BurgessEnterprise Partner & [email protected]

Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2

CHALLENGESLean IT Staff

Tight IT BudgetLimited Expertise

Network Complexity

MARKET TRENDS

VirtualizationCloud Computing

MobilityBig Data

Unified Comms

RISKS & EXPOSURECompliance | Security | Business Continuity

Source: Gartner, Agenda for IT Strategies for Midsize Businesses, June 25, 2012

BUSINESS GOALS

Higher RevenuesBetter Profits

Customer SatisfactionOperational EfficiencyIncreased Productivity

Helping Solve Today’s Business ChallengesSolutions that Meet Key IP Communications, Network and IT Services Needs

Our SolutionsIntelligent WAN | Unified Communications | Managed Networks

On Demand IT Infrastructure | Business Continuity

CIOCMOCFO


Why We’re Different

The Solutions You Want.We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations.

Delivering Value through a Superior Customer Experience

The Performance You Expect.We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires – that is in the places you need us to be.

The Support You Need.With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.


Robust Services Portfolio

Internet connectivity and intelligent networks.

Voice, collaboration and communications.

Cloud computing, hosting and IT services.

Faster application and network performance.

Network security and data protection.

With Simple Pricing to Meet Key Communications, Networking & IT Services Needs

Internet AccessEthernet ServicesMPLS IP-VPNVPLSPrivate LineWavelengthFixed Wireless Access

IP FlexIP Flex with VPNSIP TrunkingEnterprise SIPHosted PBXWeb/Audio ConferencingContact Center / IVR

Enterprise CloudCloud DriveCloud VaultBackupColocationWeb HostingHosted Exchange

Applications Performance Management

Content Delivery Networks

Hosted SecurityManaged Security


The XO NetworkSuperior Performance, Reach and Reliability


The XO Network

Extensive Coverage• 85 major metropolitan markets

across United States• Global service delivery to 50+

countries on 5 continents• 4,100 on-net buildings• Ethernet access to hundreds of

thousands business locations

Robust Assets• 100 Gbps Coast-to-Coast• Tier 1 IP network• Built using advanced IP and optical

technology from Ciena, Cisco, Infinera and Juniper Networks

• 20,000 route mile inter-city miles• 1 million metro fiber miles• 50+ colocation facilities• Fixed wireless spectrum in 80 major

metropolitan markets

One of the Industry’s Largest and Most Advanced IP Networks


Customer ExperienceBecause Service Matters Most


Providing a Total Customer Experience

Designated Points of Contact

Consistent Customer Experience

Smooth Implementation for Every XO Service

24x7 Customer Care Representatives

Customer Portal and Online Tools to Manage Your Account and Services Easily

A Dedicated Team of Professionals and Resources from End-to-End

XO BusinessCenter

SolutionsEngineer

Account Executive

ProjectManager

Client ServicesManager

CustomerCare

ServiceDelivery

Billing & AuditManager

CUSTOMER


XO Customer PortalsEasy Account Management & Billing• Single sign-on for all services• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are deducted each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master

Administrator)

Mobile Access• Create repair tickets, view ticket status, and make ticket

updates from any web-enabled mobile device

24/7 Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance

notifications

Online Service Management• Configure features for your VoIP services

Network Visibility & Statistics• Monitor performance on each Internet access circuit

Online Tools to Manage Your Account Anytime, Anywhere


Committed to a Superior Customer Experience

The Solutions You Want.Comprehensive IP communications, managed network and IT solutions.

The Support You Need.Our employees are passionate about providing the best customer experience.

The Performance You Expect.Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses.

Because It Matters Most


About XO Communications• Leading nationwide provider of data and IP

services• Comprehensive portfolio of IP

communications, managed network and IT services

• Headquartered in Herndon, VA• More than 3,000 employees• Annual revenues of more than $1.5B

• Focus on business, large enterprise and wholesale customers

• Customers include more than 50% of the Fortune 500

• Leading brands across major industries• Major cable, content, mobile wireless and

domestic/global telecommunications companies

Large Enterprise Mid-Market WholesaleOur Customers


A Recognized Data & IP Services LeaderBy Top Analyst and Research Firms

Leading Competitive Services Provider (Gartner)• Gartner gave XO the 3rd highest Overall Use rating in its ability to support the needs of large and

midsize enterprises in its Critical Capabilities for U.S. Telecom Services (March 2013) report.• The Gartner report said, “Midsize and distributed enterprises should strongly consider XO for voice

and data, while large enterprises should focus on XO offerings for dedicated Internet, SIP trunking and wavelength services.”

#1 Business VoIP & SIP Trunking Provider• Leading provider in terms of number of end users, with more than 1.5 million business VoIP end users.

Recognized by Frost & Sullivan and Infonetics as among the leading VoIP and SIP trunking providers (Infonetics North American Business VoIP Service Leadership Scorecard, 2013).

Among Top U.S Business Internet Service Providers• Ranked by Renesys as having #3 largest IP network in U.S. and #12 globally.• Recognized by Frost & Sullivan in 2011 as having the fastest growth rate for business Dedicated

Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA Services) and ranked #5 in terms of market share by revenue.

Among Top U.S. Business Ethernet Services Providers• Ranked #6 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port market share

(Mid-Year 2013 U.S. Business Ethernet LEADERBOARD).


XO RANKS TOP U.S. CARRIER ETHERNET SERVICES


Solid Financial Performance

Revenue

Net Income

Capex

Cash & Marketable Securities

Long-Term Debt

$1.51 billion

$3.2 million

$235 million

$214 million

$60 million

65%

35%

RevenueData & IP ServicesLegacy TDM Services

90%

10%

SalesData & IP ServicesLegacy TDM Services

All financial data is for FY 2012

Focus on Data & IP Services

FY 2012


Investing in the Future• XO Communications recently announced a planned multi-year

expansion of the company's award-winning nationwide communications network, laying the groundwork for continued growth, in support of enterprise customers' unified communications, data networking, and multi-cloud initiatives.

• XO will expand its network reach and capability across the United States. This investment plan is fully funded with the recent completion of a$500 million round of financing.


Thank You

meet xo_core presentation (2)

Documents