measuring impact: reducing homelessness in north carolina
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Measuring Impact: Reducing Homelessness in North Carolina. prepared for North Carolina Coalition to End Homelessness. Megan Kurteff Schatz & Emily Halcon August 26, 2013 www.focusstrategies.net. We believe the HEARTH Act and Opening Doors lead the way to finally ending homelessness. - PowerPoint PPT PresentationTRANSCRIPT
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Measuring Impact: Reducing Homelessness in North Carolina
Megan Kurteff Schatz & Emily Halcon
August 26, 2013www.focusstrategies.net
prepared for North Carolina Coalition to End Homelessness
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FocusStrategies.net
ABOUT FOCUS STRATEGIES
We believe the HEARTH Act and Opening Doors lead the way to finally ending homelessness.
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GOALNo one is homeless more than 30 days
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HOUSING CRISIS RESOLUTION SYSTEM
Reframing homeless programs
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Intent of Today
• Engage all CoCs in conversation on outcomes• Context:– HEARTH– HMIS capacity and data quality–Moving towards “right sizing” the system
• Statewide outcome measurement systems
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What could we cover or discuss today that would make this forum a great use of your
time?
What could we cover or discuss today that would make this forum a great use of your time?
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Measuring Impact
• New entries to homelessness • How long people stay homeless• Where people exit to• How many return to homelessness• Cost effectiveness of interventions
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Use of HMIS
• Past = only input required– APRs reflect adjusted HMIS data– Information in hands of individual providers
• Current = shift to system performance– Up to date, accurate information in HMIS– Common use of HMIS fields– Poor data quality & performance has consequences
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Measuring Impact
Outcomes
Data StructureData Quality
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Data Structure
HMIS Structure Program
Operation
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Importance of Data Quality
• Using data leads to quality data
• Understanding how data informs outcome measurements
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Elements of Data Quality
AccurateCongruentComplete
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Measuring Homelessness• HMIS at client level• HUD output reporting• Service or bed
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Measuring Housing Outcomes• Housing or household• Aligns solution to population• Outcomes reports may not match output reports (AHAR, APR)– Unit of measure– Proportions– Timeframes
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MEASUREMENTS
System EntryLength of StayPermanent Housing Exits & Returns to HomelessnessCost per Permanent Housing Exit
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Outcomes: System Entry
• Where are households coming from?• Who is entering your system/program?– Singles vs. families– Characteristics–Who is excluded
• How does this relate to PIT?• How does this relate to HIC?
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Outcomes: System EntryEntry into Emergency Shelters
37%
17%
15%
14%
12% 3%2%
Friends/FamilyEmergency SheltersUnshelteredInstitutionsOther HousingUnknownTransitional Housing
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Outcomes: System EntryData Quality Key Points
• All HH members input and linked• Prior living must be immediate prior• Mismatch of prior living & housing status
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Outcomes: Length of Stay
System Design
Program Goals
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Outcomes: Length of Stay
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Outcomes: Length of StayData Quality Key Points
• Missing exit dates• Program maximums are starting point• Program enrollment vs. ShelterPoint
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Outcomes: Exits to Permanent Housing
• Where do households go when they exit?– Exits from program vs. exits from beds– Accounting for “linked” programs (e.g. ES/RR)
• Do exits “stick”?–Measuring returns–Why some returns are a good thing
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Outcomes: Exits to Permanent Housing
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Outcomes: Exits to Permanent Housing
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Outcomes: Exits to Permanent Housing Data Quality Key Points
• Program enrollment vs. shelter point• Unknown, Refused or Other destinations
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Outcomes: Exits to Permanent Housing Data Quality Key Points
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Outcomes: Exits to Permanent Housing Data Quality Key Points
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Outcomes: Cost / Permanent Housing Exit
• Underlying all other outcomes:– System entry– Length of stay– Exit rate– Return rate
• Layering cost data with outcome data
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Outcomes: Cost / Permanent Housing Exit
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Outcomes: Cost / Permanent Housing Exit Data Quality Key Points
• Accurate cost information• Interplay of services with housing units• HMIS programs ≠ Community programs• Linking cost to client records
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Group Work
• What data or information do you already have?• What do you want to know?• What obstacles are there?• What is a next step?• What could your community do with this information?
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Discussion