Barriers to Diversity and InclusionThis course outlines the business case for embracingdiversity and inclusion. It highlights barriers, such as stereotyping and disrespectful behaviors that preventinclusion, and covers inappropriate behavior ranging from misconduct to Hostile Environment related to all EEOC/NYS protected groups.

The Customer is Always RightE�ective customer service is the cornerstone of asuccessful department. This course will focus on fruitfullydealing with and addressing the needs of your customers,whether they are clients, other departments, or membersof the public. Included will be an assessment of e�ectivecommunication styles and con�ict resolution. (1 credit)

Bene�ts and Retirement IssuesThis course discusses some of the bene�ts for currentemployees.Issues such as health insurance, income after retirement,adapting to a changing lifestyle in retirement, and othersubjects are addressed.

Interviewing SkillsThis course discusses how to identity needed personnelresources, how to e�ectively recruit, screen candidates,and prepare for the interview. Participants will examinehow to maintain control of the interview and also how to end the interview at the appropriate time. Sample int-view questions are discussed. Follow up actions after the interviews is also discussed.

Group DynamicsThis course discusses how to create or strengthen working groups. It includes discussion of how to identify personalitytraits and decision-making styles among the group mem-bers and how to e�ectively manage those traits and styles to meet performance objectives.

Leaves of Absence, Terminations and ReinstatementsCivil Service Sections 71, 72 and 73This course will focus on leaves of absence and termina-tions based upon disability and/or inability by an employeeto perform the essential functions of his/her job, and cir-cumstances for reinstatement.

Overview of NYS Workers’ CompensationThis course focuses on reporting and �ling claims, lightduty programs, contesting claims, managing abuse, fraud,accident reporting and investigation, how WC pay is admin-istered, the role of the TPA; when the Independent MedicalExam (IME) is needed, role of the WC Board, nature andpurpose of WC hearings.

Courses will begin on September 14th. Allmandatory courses will be held four timesper year. Elective courses will be held twiceper year.

To register for course and to view an up-dated calendar of o�ered course, pleasevisit:www.monroecounty.gov/hr-leadershipacademy

Monroe County39 West Main St., Room 210Rochester, New York 14614

www.monroecounty.gov/hr-leadershipacademy

Telephone: 595-753-1700

The Monroe County Leadership Academy is brought to you by the

Department of Human Resources

Supervisor isn’t a job title, it’s a skill.

Like any skill, being a good supervisor takes practice,commitment and the right attitude. Whether you aremoving from peer to supervisor for the �rst time, or if you have many years of experience managing a work-force, training helps hone your supervisory skills anddevelop leadership qualities. I hope you are able totake advantage of our revamped training o�erings toearn a Leadership Certi�cation, or just take a fewclasses on an a-la-carte basis for selfimprovement. As always, your feed-back is important as we continue to improve our processes.

Sincerly,

Human Resources Director, SPHR

MONROE COUNTYLEADERSHIP

ACADEMY

MONROE COUNTYLEADERSHIP

ACADEMY

Providing continuing education and training for County employees.

Leadership is the ability of an individual or groupof individuals to a�ect change in others, beyondthat which is anticipated by title or position.

Maggie BrooksCounty Executive

For Further Information, Please Contact:Monroe County Department of Human Resources or visit

www.monroecounty.gov/leadershipacademy

Maggie BrooksCounty Executive

Brayton McK. Connard, SPHRHuman Resources Director

RegistrationElectivesMONROE COUNTY

LEADERSHIPACADEMY

MONROE COUNTYLEADERSHIP

ACADEMY

2010-2011

Mandatory CoursesRequired for Certi�cate Program

The Leadership Academy is a customized trainingand education program for the devolpment of ma-nagement skills. The Academy is designed for allMonroe County supervisors, both new and experi-enced, who desire to gain pro�ciency in directingCounty employees, with the goal of enhancingexisting skills and providing additional tools fore�ective management.

The Leadership Academy has been enhanced to include new courses, revised schedules and an alternate location.

Leadership Certi�cateAll are welcome to attend any ofthe courses provided; however,in order to receive a Leadership Certi�cate, employees mustmatriculate and complete all mandatory courses listed and atleast 2 (two) electives . Please see back panel for registration details.

Absense ManagementThe course will examine WC, FMLA, ADA;“safety sensitive” positions; drug and alcohol testing;managing suspected drug and alcohol abuse; overview of Strong Occ. Med. services; managing employees withlife-threatening illnesses: cancer, HIV, AIDS, hepatitis, etc.Con�dentiality and HIPAA considerations

Civil Service- Everything You Need To KnowThis course is designed to provide supervisors with anoverview of the civil service merit system. Topics willinclude the Civil Service Commission, civil service clas-si�cations, exam process, establishment of eligible listsand the appointment process.

Communication Skills for SupervisorsThis course will provide an overview of e�ective tech-niques for verbal, written and electronic communica-tions. Materials to be presented include: interpersonal communication styles, methods of communications,communication techniques for problem solving, listeningand speaking skills, do’s and dont’s of e-mail, constructinge�ective memos.

Disability Rights-Overview of Rights and ResponsibilitiesThe course will consist of a review of federal and statedisability laws, and supervisory responsibility to complywith the rights of individuals with disabilities. Discrimina-tory practices will be reviewed. Supervisors are given the chance to ask questions and discuss problematic areas,and they are given the tools to handle problems and main-tain compliance in their area regarding their employees and customers with disabilities.

How to E�ectively Complete a Performance EvaluationThe purposes of performance evaluations are to promotecommunication, provide feedback about job performance,facilitate better working relationships, provide a historicalrecord of performance and to contribute to professionaldevolpment. This course is intended to prepare all new supervisors to conduct performance evaluations as wellas a refresher course for current supervisors.

All Three courses will be o�eredtwice during one three hour block at

Monroe Community Hospitalsee schedule for details.

*

New Course**

Combined Course***

Discipline and Discharge - The Good, the Bad and the UglyThis course will provide an overview of the discipline andtermination process within a unionized workforce. It willaddress when and why discipline ahould be imposed, howto determine the appropriate level of discipline, the mean-ing and purpose of progressive discipline, how to conductinvestigatory interviews, o�-duty conduct, union repre-sentation, Article 75 proceedings.

EAP Tools for SupervisorsThis course will provide a brief overview of EAP Services.It will identify patterns of behavior that may be problematic.It will also discuss the importance of documentation and howto document. It will review how EAP can help, EAP’s role,the supervisor’s role, and the employee’s role. This trainingwill allow for a question and answer period.

The Grievance and Arbitration ProcessThis course will familiarize participants with the grievanceprocess and examine how to win at arbitration. Conceptsdiscussed will include impact of performance evaluations,past practice and just and su�cient cause.

Monroe County LeadershipAcademy Supervisory Training Syllabus

Monroe County LeadershipAcademy Supervisory Training Syllabus

Leadership SkillsThis course focuses on some of the current literature on leadership skills and includes tools for participantsto identify their leadership traits. Discussion of the di�erences between leadership and management,and resources to assist participants in identifying thecircumstances in which leadership or management is most e�ective.

Overview of County Personnel and Bene�ts PoliciesThis course will provide an overview of county depart-ments and functions; use of county vehicles, snow emer-gencies, dress code, mileage reimbursement, holidays,vacations, con�dentiality, communicating with media, etc.Tuition assistance overview; development and negotiationof policies.

Performance ManagementThis course will study three fundamental tools for manag-ing employee performance- probationary periods, per-formance evaluations and counseling meetings. Each toolwill be de�ned and discussed to give supervisors a work-ing knowledge of how they may be properly and e�ect-tively utilized.

Sexual Harrassment-De�nition and ComplaintThis course outlines the Monroe County policy on providing a work environment free from misconduct and discrimination related to gender and sexual orientation. The training will refresh knowledge of what constitutes misconduct; teach how to iden-tify incidences, and what to do when they occur.

Workplace EthicsThis course reviews Monroe County’s Code of Ethics;acceptable and unacceptable behaviors; ethics and work-place rules; ethics and employee relations; setting theexample for your subordinates; ethics of public service.

Workplace Violence Prevention/Managing Con�ictThis course will examine the supervisor’s role in �re drills,evacuations, bomb threats; maintaining a safe and se-cure work environment for subordinates; after hoursescort to parking; educating subordinates on reporting suspicious behavior; department emergency plan format and administration.