(mbaskills.in) 10 ways to have better conversation

31
10 Ways to have a better conversation -Celeste Headlee

Upload: sameer-mathur

Post on 15-Apr-2017

761 views

Category:

Business


1 download

TRANSCRIPT

10Ways to have a

better conversation

-Celeste Headlee

We are more

Polarized & Divided

ever in the history

Talking Listening

Conversation

Losing the balance due to

Technology

rdAmerican

teenagers

send more

than 100text a day

‘I came to realize that conversational competence might be the single most overlooked skill we fail to teach. Kids spend hours each day engaging with ideas and each other through screens, but rarely do they have an opportunity to hone their interpersonal communication skills. It might sound like a funny question but we have to ask ourselves: is there any 21st century skillmore important than being able tosustain coherent, confidentconversation?’ – Paul Barnwell

General Conversation Guidelines

•Look in the eye

•Think of topics in advance

•Nod and smile

•Repeat what you heard

Forget

Of It

Laws

of

Conversation

1. Don’t Multitask

Be present

in that

moment

2. Don’t Pontificate

2. Don’t Pontificate

Everyone you will ever meet knows something that you do not. Everybody is an expert in something.

-BILL NYE

3. Use Open Ended Questions

3. Use Open Ended Questions

H o

H a t

H e n

H e r e

H y

4. Go with the flow

4. Go with the flow

Thoughts will

come,

let them go

5. If you do not know,

say that you do not know

5. If you do not know,

say that you do not know

Talk should

not be

cheap

6. Don’t equate your

experience with theirs

All

experiences

are individual

7. Try not to repeat yourself

8. Stay out of the weeds

8. Stay out of the weeds

Forget the details

9. Listen

9. Listen

If your mouth is

open you are not

learning.

- Buddha

9. Listen

No man ever

listened his way out

of a job

- Calvin Coolidge

9. Listen

Most of us don’t listen with intent to understand, we listen with the intent to reply

- Stephen Covey

10. Be Brief

10. Be Brief

A good conversation is like a miniskirt; short enough to retain interest, but long enough to cover the subject

- Anonymous

• Be interested in other

people.

• Always be prepared to be

amazed.

• Go out, talk, listen.

10 Ways to have better conversations

1. Don’t Multitask

2. Don’t Pontificate

3. Use Open Ended Questions

4. Go with the flow

5. If you do not know, say that you do not know

6. Don’t equate your experience with theirs

7. Try not to repeat yourself

8. Stay out of the weeds

9. Listen

10. Be Brief

Thank You