MAY 2017 QUARTERLY NEWSLETTER

The Detariffication Of MotorInsurance In Malaysia What does itmean for you?

Preparing For Detariffication

Motor detariffication has been a hot topic for Malaysian insurers and even the man on the street coming into 2017.

When detariffication takes place, there will be greater competition for insurers, but also more flexibility in product availability and pricing in the market. At AXA, we have already taken the necessary steps to prepare for detariffication. We are looking forward to offering our customers a better pricing model, with premiums that reflect their risk profiles, and also to offer new innovative products and services to provide an overall enhanced customer experience.

In a detariffed market, customer experience will become an even more important differentiating factor for us. At AXA, we are continuing our efforts to bring customers

more seamless and pleasant experiences in our dealings or touchpoints and during moments of truth. Personalization of customer experiences, and automation of back-end processes to deliver faster and seamless services to customers as well as improvement of claims services, are areas which we will be focusing on to provide a superior customer experience that is uniquely AXA.

I would like to take this opportunity to acknowledge all the hard work the Detariff project team and all those involved, a big Thank You!

Soo Wai HarChief Technical OfficerAXA Affin General Insurance Berhad

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At AXA, we have already taken the necessary measures to prepare for detariffication. We are looking forward to offer our customers a better pricing model, with premiums that reflect their risk profiles.

CTOS MESSAGE

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WHAT'S NEW @ AXA

For the first time in the history of AXA Group, we generated 100 billion in revenue on the back of 5.7 billion record earnings, while maintaining an extremely stable balance sheet and a solvency ratio of close to 200%.

We are on track on headline targets of our Ambition 2020 plan, focusing on the execution of clear management levers, and pursuing the transformation of the Group towards becoming the innovation leader in insurance and empowering people to live a better life.

AXA Group Crosses 100 BillionRevenue Mark

With the commitment and the engagement of our teams, we have delivered a strong performance in the first year of our new Ambition 2020 plan, said Thomas Buberl, Chief Executive Officer of AXA.

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East MalaysiaSurpasses RM 100Million GWP More good news! AXA Affin GI has surpassed RM100 million gross written premium (GWP) mark for the first time in East Malaysia. This was achieved in just 11 months last year. The strong growth in East Malaysia, as well as in other regions nationwide, have all contributed to the overall continued growth of the company while solidifying our position as a top three general insurer in Malaysia.

We would like to take this opportunity to thank all of our agents, business partners and customers, who have supported us all the way in making this possible.

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MAY 2017ALL THINGS AXA

AXA Customer Day Is Back...Bigger And Better!

AXA Customer Day 2016 was a big success in bringing us closer to our customers. This year, we are bringing it back, bigger and better, by hosting our agents and customers in 8 branches across the country.

The 1st AXA Customer Day of 2017 kicked off with a bang at our Customer Service Centre

WHAT'S NEW @ AXA

in KL on 13 April 2017. To demonstrate how customer centricity is practiced at all levels of the organization, our Heads of Departments took over the roles Customer Service Representative by serving walk-in customers, handling customer calls while performing day-to-day functions like insurance purchase, renewals, and general enquiries. Guests were also treated to fun filled activities.

Be sure to join us at any AXA Customer Day coming to our branch near you soon!

AXA was featured in the latest romantic comedy by Hong Kong superstar Sammi Cheng Love Contractually. In the movie, Sammi stars as the CEO of AXA, who goes through many ups and downs in life in her quest for true love in comedic fashion.

Love Contractually was on screen in cinemas mid-February, in conjunction with Valentines Day. Have you seen it yet?

Sammi ChengStars AsCEO Of AXA!

AXA ENTERTAINMENT NEWS

Branch Name Tentative Event Date

Seremban May 9 th (Tue)

Malacca May 12 th (Fri)

Kota Kinabalu May 16 th (Tue)

Johor Bahru May 18 th (Thu)

Time

9am - 1pm

10am - 4pm

9am - 12pm

9am - 2pm

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A Personalized Experience ForOur SmartCare Optimum Customers From April 2017 onwards, our SmartCare Optimum health insurance customers will receive a unique personalized video that acts as a welcome message to new customers, and a renewal reminder to existing customers. Customers will receive the video via SMS and email, and it will remind them about their personal plan benefits, sum insured and annual premium, while providing an easy step-by-step guide

for smooth admission at panel hospitals.

We are the 1st general insurer in Malaysia to introduce welcome notes and renewal notices via personalized videos, with the aim to enhance customer experience, build closer relationship, trust, customer loyalty and retention. Catch a glimpse of our personalised video here!

HEALTH PLAN

https://www.youtube.com/watch?v=VTbL3BqD2wU

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1. What is Motor detariffication?

Motor insurance in Malaysia is currently tariffed, premiums are standardized across the industry.

After detariffication, insurance companies will be able to practice risk-based pricing, and use their own method to calculate premiums for car insurance, based on the risk profile of the customer.

2. How will my car insurance premium be calculated?

6 Things You Need To KnowAbout Motor Detariffication

INSURANCE TIPS

BEFORE DETARIFFICATION

Your car insurance premium is determined using only 2 factors:

1) The value of your vehicle (sum insured)

2) The size of the engine (cc)

Everyone with the same sum insured and engine size will be charged the same premium.

Different age groups may be rated as having different levels of risk.

One gender may have different driving behavior or profile than the other.

Vehicles with high risk of theft rate will be considered higher risk.

Different insurers may consider different factors such as claim history, where the car is usually parked, anti-theft installations and others.

Driving Experience

Gender

Vehicle Make

Others

AFTER DETARIFFICATION

Insurance companies can determine your premium based on multiple factors, including both your vehicle and your driver profile. Some examples include:

Did you know motor insurance in Malaysia will be detariffed starting 1st July 2017? What is detariffication and what does it mean for you as a customer?

Watch this video to learn more about Motor Detariffication in 2 minutes!

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INSURANCE TIPS

3. How will this affect me as a customer?Customers with good claims history and lower risk profile may enjoy better premium rates; and the opposite is true for those with multiple claims history and higher risk profile.

4. How do I choose the right motor insurance for me after Detariffication?Insurance premium rates should not be the only factor when selecting your motor insurance. Customer service standards, efficiency in claims handling and track record of insurers are other important considerations.

5. What are the changes to AXA Motor Insurance features and benefits after Detariffication?You will continue enjoying the same features and benefits offered by AXA Motor Insurance even after detariffication. You will also be able to purchase optional Add-On benefits.

6. Why should I choose AXA Motor Insurance after Detariffication?AXA Motor Insurance not only offers you competitive insurance premiums, we also provide:

Complete on-the-road protection with options to add-on protection for windscreen, flood, personal accident and more.

24/7 Motor Roadside Assistance which provides you with free towing services, 6-months repair warranty and more.

Fast claims service, we process your claims within RM5,000 in 5 working days.

The best professional agents who can assist you in getting the best coverage and to make a claim.

For further information, you can consult any of our professional AXA agents, or our Customer Service at (603) 2170 8282 /customer.service@axa.com.my, or visit www.axa.com.my

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https://youtu.be/ltxuxUqDqfQwww.axa.com.my

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5 Tips To Choose The BestHome Insurance

GET YOUR BUILDINGS& CONTENTS COVERED2

Remember to consider protection for two parts: the building, and contents within.

CONSIDER THE RISKSBASED ON YOUR LOCATION 1

Live in a flood-prone area? Or an area with tall trees? Have there been many break-in cases in your neighbourhood? Consider all these factors when deciding what type of cover you need.

INSURANCE TIPS

INSURE FOR THE REBUILDCOST OF YOUR HOME3

Insure your home for its replacement value, not just what you paid for it. You want your insurance coverage to reflect what it costs to rebuild the home if it's damaged totally.

TAKE INVENTORY OFYOUR POSSESSIONS4

Make a list of all your homes contents and the value of those items based on receipts and purcha