Tyler Kelly 604 Linden Street Boise, Idaho 83706 724-600-9354 tylerkelly9354@gmail.com

Career Objective Create innovative solutions to positively impact individual and community growth through non-profit organizational engagement and best-practice public policy, in hopes of one day developing my own non-profit structure.

Professional Experience GREAT WEST CASUALTY COMPANY—BOISE, ID Commercial Trucking Underwriter, April 2016- Present

• Determine risks and costs associated with renewing and signing business • Negotiate pricing terms while determining inclusions and exclusions of policy conditions

DIRECTV—BOISE, ID Resolution Specialist Customer Care, Jun 2014- April 2016

• Resolved highly-escalated customer issues • Ensure customer retention by implementing solution-strategy sales • Aid in employee training and disseminating best-practice behaviors • Ensure superior customer service experience

Team Leader Foundations, Nov 2015- Jan 2016

• Developed advanced leadership and business savvy skills • Established foundational behaviors relating to driving team performance • Refined motivational coaching and accountability techniques

BOISE STATE UNIVERSITY—BOISE, ID Research Assistant, Aug 2014-May 2015

• Assisted data gathering and interviewing for the research team that coordinated the Correctional Programming Checklist (CPC) evaluation of the South Boise Women’s Correctional Complex (SBWCC)

• Measured evaluation outcomes and offered facility best-practice recommendations for improvement • CPC Evaluation Certified (February 2015)

IDAHO STATE LEGISLATURE—BOISE, ID Senate Intern, Jan 2014-Apr 2014

• Worked closely with the Judiciary and Rules Committee aiding implementation of Justice Reinvestment in Idaho

• Consulted on key criminal justice issues affecting Idaho • Revised legislation drafting • Served as a constituent liaison

ALPHA PHI SIGMA COURT APPOINTED SPECIAL ADVOCACY (CASA)—BOISE, ID Community Service Coordinator, Oct 2013- Dec 2015

• Coordinated the annual philanthropy events from 2013-2015 • Oversaw fundraising, outreach, and event planning efforts • Offered innovative approaches and motivation to increase levels of charitable support

KAPPA SIGMA MILIATRY HEROES CAMPAIGN—INDIANA, PA Project Coordinator, Oct 2011-Feb 2013

• Primary coordinator for the annual philanthropic events in 2012 and 2013 • Lead a diverse team of 12-15 people responsible for business sponsorships, contestant entries, panel judge

selection, and local participant entries • Utilized best practice interpersonal communication, time-management, and public speaking skills

Leadership Experience • President, Kappa Sigma Alumni Association • President, Alpha Phi Sigma Criminal Justice Honor Society • Vice-President, Alpha Phi Sigma Criminal Justice Honor Society • Alumni Membership Coordinator, Kappa Sigma Fraternity • Community Service Coordinator, Alpha Phi Sigma Criminal Justice Honor Society

Education BOISE STATE UNIVERSITY—BOISE, ID Master of Arts in Criminal Justice, May 2015

• GPA: 3.6/4.0 INDIANA UNIVERSITY OF PENNSYLVANIA—INDIANA, PA Bachelor of Arts in Criminology, May 2013

• GPA: 3.4/4.0

Additional Skills • Innovation • Team-Oriented Development • Research Writing • CPC Evaluation Checklist • Conflict Resolution/De-escalation Procedures • Consultative Sales • Fundraising • Public Speaking • Savvy Interpersonal Communication • Organizational Leadership • Non-Profit/Volunteer Involvement • Microsoft Office • SPSS

References Charlene Taylor, Ph. D

Senior Associate Criminal Justice Institute, Community Resources for Justice 208-850-0503

ctaylor@crj.org Andrew Giacomazzi, Ph. D.

Associate Dean, School of Public Service Boise State University 208-871-0560 agiacom@boisestate.edu

Lisa Growette Bostaph, Ph. D Parole Commissioner, Criminal Justice Department Interim Chair, Graduate Program Coordinator

Boise State University 208-426-3886 lisabostaph@boisestate.edu